Ratings based on 652 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic hotel at central location

Posted 08-Nov-2017
Pros: Friendly and helpful staff, centralized location. Only a stone’s throw to the Duomo.
Cons: Nothing
Location: The Duomo, shopping, and restaurants are all within a stone’s throw.
Wonderful boutique hotel with super friendly and helpful staff at a centralized location. Could not get closer to shopping, restaurants, and the Duomo. Definitely recommend.
Comment from Hotel Management
08-Nov-2017 by General Manager, Hotel Management
Dear Guest, Many thanks for sharing your kind comments on Expedia.com regarding your stay at our UNA Maison Milano. We are so pleased that you enjoyed your stay, found your room was a good size and you appreciated our value for money in such a central location. We will be sure to pass your kind praises regarding our staff onto our team. We look forward to welcoming you back to our UNA Maison Milano again in the near future. Kind regards, Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel to stay in Milan

Posted 31-Oct-2017
Pros: Cleanliness, spacious and location.
Location: Close to the Duomo, Galleria shopping area and restaurants.
The hotel is located in front of the Duomo and very close to many of the major sites to see in Milan. Staff is very friendly and always willing to help. Our room was spacious and clean. Will stay here again next time.
Comment from Hotel Management
31-Oct-2017 by General Manager, Hotel Management
Dear Guest, Thank you for your recent stay with us and your valued feedback. We are glad to hear that we have won you over as one of our many happy guests. UNA Maison Milano is indeed very conveniently located right in the front of the Cathedral. Our in-room facilities are tended to with great care; our staff being the true asset of our operation. We hope to have the opportunity to welcome you back in the nearest future. Kind regards, Leonardo Serranti General Manager
4 out of 5
by Matti

Milano

Posted 17-Oct-2017 on Hotels
Good and clean hotel. Central location. Frendly and helpful staff.
Comment from Hotel Management
19-Oct-2017
Dear Matti, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Warmest regards Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Virginia

Great little Hotel in a great location

Posted 04-Oct-2017
Just steps from the Duomo, this boutique hotel was great in all respects. Location couldn’t be better. All of the staff were awesome, going out of their way to find us restaurants ‘out of the tourist trap’ yet within a short walk that had great ambiance and food. The rooms were great, and well stocked with amenities and the in room breakfast was over the top and very reasonably priced!
Comment from Hotel Management
04-Oct-2017 by General Manager, Hotel Management
Dear Troy, Thank you so much for your review, it is wonderful to read about your experience at UNA Maison Milano and I appreciate your comments about the team, they are in turn thrilled with your feedback. We hope you had a safe journey back to home and we look forward to welcoming you in the near future. Kind regards, Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic Hotel in the Center of Milan

Posted 12-Sep-2017
Pros: Location is perfect based on the price per night. The staff is top-tier in their attention to guests.
Cons: Nothing whatsoever.
Location: The Hotel is centrally located in Milan and it is just steps away from Il Duomo and all the great restaurants in town.
Although we stayed for one night at the end of our trip, our stay was outstanding. We got upgraded to a bigger room and the staff was attentive and responded to all of our questions for walking around town. I need to add that their service went above and beyond what we expected. Before our stay in the hotel we would stay for 4 days in Lake Como and the Hotel allowed us to store some of our luggage until we returned to the Hotel. This facilitated our trip to Lake Como enormously. In addition, they offered additional information in order to take the subway and the trains. Amazing, amazing staff and facilities.
Comment from Hotel Management
12-Sep-2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your wonderful review and for choosing us to stay whilst doing your experience in Milano! We are delighted to read that you had a very enjoyable experience at UNA Maison Milano and found our location convenient for your plans in the city. Likewise, we are glad to see that you enjoyed your executive room and the complimentary upgrade offered. Thank you also for your comments about our staff and their fantastic job; they will be informed of your feedback and congratulated accordingly. Should your plans ever bring you back to Milano, we would love to welcome you back! Kindest regards, Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Wonderful Staff

Posted 07-Sep-2017
5* for the service! The staff are so friendly and very welcoming!
Comment from Hotel Management
08-Sep-2017 by General Manager, Hotel Management
Dear Amy, Thank you for your great review. I am delighted to see how much you enjoyed your stay with us and particularly pleased to see how warm and helpful you find our staff. We are looking forward to your next visit Best wishes, Leonardo Serranti General Manager
4 out of 5
by A verified traveller

Convenient and comfortable hotel

Posted 02-Sep-2017 on Hotels
Excellent location near Duomo station and church. Nice spacious room and bathroom. It could be better if the in-room phone was working during my 3-day stay.
Comment from Hotel Management
04-Sep-2017
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. Thanks for your notes: you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Kind regards Leonardo Serranti General Manager
5 out of 5
by A verified traveller

Perfect location!

Posted 01-Sep-2017 on Hotels
Great location if you are going to be tourists for awhile. Right on the train M3 and steps away from the Duomo and great shopping.
Comment from Hotel Management
04-Sep-2017
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Warmest regards Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful Hotel

Posted 22-Aug-2017
Pros: The staff couldn't have been more wonderful! Many thanks to Amany, Kenneth, Deborah and Carlo for all the help and amazing customer service! Thank you
Location: The hotel is just around the corner from the Duomo and walking distance to the sights, restaurants and shops.
Amany and staff were very helpful with suggestions and assistance for all questions I had. The hotel room was very spacious and beautifully decorated and close to everything for walking around and enjoying the city!
Comment from Hotel Management
22-Aug-2017 by General Manager, Hotel Management
Dear Guest, Thank you for sharing you recent experience at the UNA Maison Milano. It thrills me to see that you enjoyed your time with us, in particular that our staff stood out for you. Our team take great pride in delivering an exceptionally superior service for all of our guests and will be delighted to see that you had such a good experience. I look forward to welcoming you back to the UNA Maison Milano in the not too distant future. Best wishes, Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Aug-2017
PERFECT LOCATION, AND STAFFS ARE REALLY HELPFUL AND NICE. I WANT TO STAY AT THIS HOTEL AGAIN IN THE FUTURE
Comment from Hotel Management
20-Aug-2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your beautiful review and for choosing our hotel during your stay in Milano. We are very glad to read that you had a lovely experience and found our staff to impress you the most. We love to warmly welcome our guests and make them feel pampered. It will be a pleasure for us to have you back at the hotel and create for you another unforgettable experience! We look forward to welcoming you back. Kindest regards, Leonardo Serranti General Manager