Posted 23-Jul-2016 on Hotels
Ao chegarmos no quarto encontramos cabelos nas toalhas "limpas". No café da manhã tinha a possibilidade de pedir um cappuccino (apesar de demorar). Ao sair do hotel, pedimos um táxi de grande capacidade na recepção, pois estávamos entre 4 pessoas com 4 malas médias, porém o recepcionista pediu um táxi normal. Resultado, tivemos que ir caminhando até a estação de metrô.
Comment from Hotel Management
25-Jul-2016 by Filippo Raimondi, Hotel Management
We would like to thank you for taking the time to complete the review. This will help us to monitor the quality of our services.
We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards.
We are particulary very surprise and very sorry regarding the towel probelms you encountered after your check in.
Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us.