Ratings based on 732 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location..

Posted 05-Jun-2017
Spent four nights at UNA Cusani and everything went like clock work. I arrived at 11:00AM and was upgraded for free to a king room. WOW!!! Never had this happen before. It was extremely quiet and very clean. No problems through out the stay. Very centrally located.
Comment from Hotel Management
05-Jun-2017 by Leonardo Serranti - General Manager, Hotel Management
Dear Hannah,, Thank you so much for your visit and for enjoying your experience that much, it is extremely motivating when we understand that the attention given to details paid off big time. Thank you for highlighting our personnel attentive professionalism. We are just happy to know that we could turn your stay into such a great one! On behalf of our staff, our warmest gratitude to you, for being the perfect ambassador of our service culture. We are already expecting you to come back to UNA Hotels world Warmest regards Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Great hotel in the centre of Milan

Posted 17-May-2017
Within easy walking distance of all major tourist sites
Comment from Hotel Management
17-May-2017 by Leonardo Serranti - General Manager, Hotel Management
Dear John, Thank you so much for your wonderful review about your recent stay at UNA hotel Cusani! We are delighted to read that you had a wonderful experience with us and felt so well assisted by our professional and friendly staff. We would love to welcome you back in the UNA Hotels world in the next future. Kindest regards, Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

Great hotel in strategic location

Posted 14-May-2017
The hotel is located a few steps from all the touristy attractions, and to the business center. Our room was very spacious. Unlike other hotels in Milan, the staff was sensitive to our needs and very helpful. Here two examples: We arrived with an early flight from the US and they accommodated us immediately before check-in time; we forgot our charger and not only they let us borrow one, but they placed it in our room since we were on our way out (in other hotel we were told to go buy it). This service coupled with a spacious room and location made it worth. On the negative, it took us a bit to figure out the A/C system (technically our fault but no instructions). Will certainly be back.
Comment from Hotel Management
15-May-2017 by Leonardo Serranti - General Manager, Hotel Management
Dear Guest, thank you so much for your last visit and for choosing UNA Hotel Cusani for your stay in Milano and for enjoying your experience that much: it is extremely motivating when we understand that the attention given to details paid off big time. Thank you for particularly highlighting our great staff, daily working with passion for service to create such unforgettable experiences! On behalf of the entire team, our warmest gratitude to you, for being the perfect ambassador of our service culture. We are already expecting you to come back soon to UNA Hotels world Warmest regards
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location and value

Posted 26-Apr-2017
Stayed for 2 nights for business and was perfect. Some brilliant restaurants on the doorstep and right next to the park as well. I will be back!
Comment from Hotel Management
01-May-2017 by The staff and the management, Hotel Management
Dear Sir/Madame, Warm greetings from Una hotel Cusani. Thank you very much for sharing with us your feedback, and we are glad that you had a perfect stay with us. We look forward to welcome you soon then. Best regards, The staff and the management
5 out of 5
by A verified traveller

Close to everything

Posted 27-Mar-2017 on Hotels
Hotel was big for European standards. Beds were nice and the hotel was very clean. We loved the area we were close to everything and the staff was wonderful!
Comment from Hotel Management
02-May-2017 by the Hotel Manager, Hotel Management
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then
4 out of 5
Recommended
for Everyone
by A verified traveller from Minneapolis, MN

Great location but hard to sleep

Posted 12-Mar-2017
This hotel was easy to get to and in a conviennent Location for visiting Milan. The breakfast was very good, and the bathrooms in the rooms were big and comfortable. However, the beds are very hard and sheets are not soft. The trams outside the hotel are very loud which wakes you up if you are on a lower floor. Overall not a bad hotel to stay at, but not a great night sleep.
Comment from Hotel Management
01-May-2017 by The staff and the management, Hotel Management
Dear Miss jessica, Warm greetings from una hotel cusani. First of all we would like to extend our gratitude for your time to share us your feedback.. It is always a pleasure for us to get a feedback from our guest, this will allow us for sure to work hard everyday and try our best to meet all the expectations of our guests. We are glad that you had a good stay with us, and appreciated the breakfast and location of our hotel, which is just walk away from the main attractions here in milan. Furthermore we would like to inform you that we will consider your thoughts regarding the room, and we will provide to assign for your next stay an internal room in order to offer you a more comfortable stay with us. We hope to have a pleasure to welcome you very soon at Una hotel cusani, in the meantime let us send you our best greetings. The staff and the management
4 out of 5
by A verified traveller

great location!

Posted 05-Mar-2017 on Hotels
great quick stay
Comment from Hotel Management
02-May-2017 by the Hotel Manager, Hotel Management
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Geneva

Really nice place to stay

Posted 31-Jan-2017 on Ebookers
I booked this room for one of my colleage and he told me that he had a really nice stay and that we chose the hotel very well.
Comment from Hotel Management
04-May-2017 by General Manager, Hotel Management
Dear Blythe, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then
4 out of 5
by WISSAM

Posted 28-Dec-2016 on Hotels
Comment from Hotel Management
04-May-2017 by the Hotel Manager, Hotel Management
Dear Wissam, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then
4 out of 5
Recommended
for Everyone
by A verified traveller from France

Great Business Trip Hotel but Bed Hard as a Rock

Posted 23-Nov-2016
It's the second time I've stayed here on business and although the rooms, bathrooms, towels, staff, etc are outstanding, the bed and sheets are hard as a rock. It has kind of become a joke between our team since we always seem to forget and only come to realize it at the end of the day when launching into bed and then getting a rug burn and breaking your neck haha
Comment from Hotel Management
10-May-2017 by General Manager, Hotel Management
Dear Melisa thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel Thanks for your notes you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again