Ratings based on 51 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
71% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by On Ki from Hong Kong

Excellent

Posted 13-Jun-2016 on Hotels
Great location and great service!
4out of 5
by Dominique

Super gelegen!

Posted 28-Apr-2016 on Hotels
The Hotels location is what makes it the ideal place to be. Staff are very kind. Rooms very comfy. Hotel modern and in a very good condition.
4out of 5
by Ricardo

This traveller left a rating score only Posted 25-Jan-2016 on Hotels
5out of 5
by A verified traveller

Near everything

Posted 20-Jan-2016
Great hotel but rooms are very tiny Modern and near a lot of eateries And metro
4out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Nov-2015 on Hotels
4out of 5
by johannes

This traveller left a rating score only Posted 29-Oct-2015 on Hotels
4out of 5
by A verified traveller from 東京

Posted 20-Jul-2015
クチコミ等での評価で宿泊する前は朝食について少し不安がありましたが、満足のいく朝食でした。部屋の広さも適切でしたし、勿論立地は申し分ありませんでした。中でも一番心に残ったのは、スタッフの方の誠意ある対応でした。空港で部屋に忘れ物をしたのに気づき慌てて電話をしましたが、迅速な対応をしていただきました 。最終的には日本迄送ってもらうことができ、助かりました。イタリアでは、スリや置き引きに神経を使いましたが、良いホテルに出会えて良かったです。
2out of 5
by HUEY HOON from singapore

The Gray Hotel, Mian

Posted 12-Jul-2015 on Hotels
This is the worst experiences I ever had with the hospitality industry. I have booked a triple room but was given a double room with an added make-shift folding bed. The double room was already considered small compared to a standard hotel room and the space was further congested by the make-shift bed, making the room hardly enough space to move at all. In addition, despite being a luxury hotel, we were charged for a higher amount as what they stated on internet and Worst of all, we were not informed that breakfast is not FOC until when we checked out. When we raised the issue to the reception, the manager actually shouted at us instead of apologising. Furthermore, we were also double charged for the pick-up services we ordered, when we questioned on the double charge, they simply cancelled off the second charge without further checking ! To sum it up, this hotel is simply over-selling themselves on the internet. Not only their prices are ridiculous high for the mediocre facilities and services they provide, since they are positioning themselves as “The Luxury Hotel”, but they are also adding a lot of irrelevant charges to the bill without informing customers.
5out of 5
by Andrei

This traveller left a rating score only Posted 04-Jul-2015 on Hotels
2out of 5
by HUEY HOON

very disappointing

Posted 03-Jul-2015 on Hotels
This is the worst experiences I ever had with the hospitality industry. I have booked a triple room but was given a double room with an added make-shift folding bed. The double room was already considered small compared to a standard hotel room and the space was further congested by the make-shift bed, making the room hardly enough space to move at all. In addition, despite being a luxury hotel, we were charged Euro 36 dollars per day per head for a terrible breakfast. Worst of all, we were not informed that breakfast is not FOC until when we checked out. When we raised the issue to the reception, the manager actually shouted at us instead of apologising. Furthermore, we were also double charged for the pick-up services we ordered, when we questioned on the double charge, they simply cancelled off the second charge without further checking, this shows that they are simply adding charges to the bill hoping that customers will pay the extra, without checking the details. To sum it up, this hotel is simply over-selling themselves on the internet. Not only their prices are ridiculous high for the mediocre facilities and services they provide, since they are positioning themselves as “The Luxury Hotel”, but they are also adding a lot of irrelevant charges to the bill without informing customers. They are simply aiming to suck the blood out of customers who fall into their lab.