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Reviews of Novotel Milan Malpensa Airport

4 out of 5
Novotel Milan Malpensa Airport
Via Al Campo 99, Cardano al Campo, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 378 out of 1002 reviews" "
Rating 8 - Good. 385 out of 1002 reviews" "
Rating 6 - Okay. 126 out of 1002 reviews" "
Rating 4 - Poor. 67 out of 1002 reviews" "
Rating 2 - Terrible. 46 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Joelle

Stayed 1 night in Feb 2024
Response from Sara - guest relations agent on 22 Mar 2024
dear guest,we thank you for your feedback.We are sorry to have received such a low score. A comment regarding what was not to your liking would have been more than appreciated so that we understand what we failed at so that it does not happen again.Hoping to regain your trust I send my best regards

10/10 Excellent

PENG, Walnut

Stayed 1 night in Feb 2024

10/10 Excellent

Enkhtaivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Najeeb

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here one night in a Family room with a double bed and a pull-out sofa for an early morning flight out of Malpensa airport. The room was overall comfortable, warm and clean. Things we didn't like in our room were 1) the blanket was very dusty and we didn't use it (it was warm enough without it) and 2) a small fixture in the bathroom was visibly broken but it didn't affect any functionality. For one night though the stay was very good. We used the shuttle to and from the airport during the scheduled late afternoon/morning times. It was 5 euros/person payable by cash or card at the bus. When picking up from Terminal 1, we called the hotel and they told us to go to arrival gate 10 which is all the way at one end of the long airport. The shuttle was already there waiting. When dropping off at the airport, keep in mind that the shuttle needs prior reservation for a specific time slot at the hotel desk, picks up passengers from the nearby Ibis and stops by Terminal 2 if there are passengers going there before Terminal 1. It took us around 20 minutes from the hotel to Terminal 1. Overall, the shuttle service was efficient and comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and very helpful
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend!
Great location right next to Malpensa airport. Personnel was very helpful with regard our late check-in. Room was much bigger than expected, clean and very comfortable
Stayed 1 night in Oct 2023

2/10 Terrible

William

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Andrea Morandini- General Manager on 28 Oct 2023
Dear Guest, We are very sorry to hear that your experience at our Novotel Milano Malpensa Airport was not satisfactory. We always strive to provide the best possible service to our guests and it is unfortunate that in this instance we failed to deliver. Please accept our sincerest apologies for any inconvenience caused during your stay. We would really appreciate any additional information you could provide about your experience so we can use it to improve our services in the future. We hope you give us an opportunity to make up for the disappointing stay and show you what a true Novotel experience looks like.

8/10 Good

Jodie

Stayed 1 night in Oct 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service at check in and restaurant were excellent. Food was also good. Shuttle service was convenient to and from airport.
Stayed 1 night in Oct 2023

8/10 Good

Rajdeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It’s was okay but need a lot of improvement terms of 4 star hotel
Stayed 2 nights in Oct 2023

6/10 Okay

Colleen

Stayed 1 night in Oct 2023
Response from Andrea Morandini- General Manager on 10 Dec 2023
dear guest,thank you for your feedback.We are sorry to have achieved a mediocre score; here at Novotel Milano Malpensa we are committed to ensuring the best service for our customers, so we wonder where we have failed so as not to make the same mistakes again. For the future, therefore, please indicate the critical issues encountered during your stay so that we can do our best to resolve them.we hope to welcome you again soon for a new stay.best regards

10/10 Excellent

Joss

Stayed 1 night in Oct 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport and ideal for a stopover, though the pillows were awful and so too the temperature within the rooms. Air conditioning is inefficient, resulting in a terrible night's sleep.
Stayed 1 night in Sep 2023

2/10 Terrible

Abdallah, Pacific Palisades

Stayed 1 night in Sep 2023
Response from Andrea Morandini - General Manager on 11 Dec 2023
dear guest,thank you for your feedback.We are sorry to have achieved a mediocre score; here at Novotel Milano Malpensa we are committed to ensuring the best service for our customers, so we wonder where we have failed so as not to make the same mistakes again. For the future, therefore, please indicate the critical issues encountered during your stay so that we can do our best to resolve them.we hope to welcome you again soon for a new stay.best regards

6/10 Okay

Osamah

Travelled with family
Liked: Staff & service
Average
Stayed 1 night in Sep 2023
Response from Andrea Morandini- General Manager on 10 Dec 2023
dear guest,thank you for your review.We are sorry that you found our hotel to be average.We do our best to ensure the best service for our guests and are sorry to read that your expectations were not met or only partially met.we hope to welcome you back for a future stay.cordially

4/10 Poor

ILYA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Andrea Morandini- General Manager on 10 Dec 2023
dear guest,thank you for your review.We are sorry to have received such a low score. A comment regarding what may have gone wrong would have helped us to understand what the issues may have been during your stay, so that we can resolve them and not repeat them.We do our best to ensure the best service for our customers, and when this does not happen we can only regret it we hope you will give us another chance and welcome you back for a future stay.cordially

10/10 Excellent

Amanda

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Sep 2023

6/10 Okay

Glenn

Stayed 1 night in Sep 2023
Response from Andrea Morandini- General Manager on 10 Dec 2023
dear guest,thank you for your review.We are sorry to read such a low rating. Please also leave us a comment in the future so that we can understand what the critical points were during your stay and be able to offer you excellent service.Our goal is the satisfaction of our guests and when this does not happen we are very sorry. We hope we can offer you the best for your next stay if you give us another chance.cordially

8/10 Good

Bianca

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Dirty room It was clear taps had not been cleaned Carpet not vacuumed Around base of toilet bowl never wiped. Staff friendly. Restaurant inhotel good.
Stayed 1 night in Sep 2023

8/10 Good

Richard, Sutton Coldfield

Liked: Staff & service, property conditions & facilities
It was a nice easy start and end to the holiday in a hotel which was well stocked in the breakfast room and gave good options and a pool to relax in. Fairly clean in the bedroom but nothing else to grumble about. I found the staff friendly and helpful. Would recommend as a 1 or 2 night stay max.
Stayed 1 night in Aug 2023

10/10 Excellent

Theodore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed for a one night stopover.
Stayed 1 night in Sep 2023

10/10 Excellent

JULIANA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the perfect place to stay if you want to be close to the airport (10 minutes drive). Very friendly staff, parking, pool and clean room.

4/10 Poor

sundeep

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Andrea Morandini- General Manager on 10 Dec 2023
dear guest,thank you for your review.We are sorry to have received such a low score. A comment regarding what may have gone wrong would have helped us to understand what the issues may have been during your stay, so that we can resolve them and not repeat them.We do our best to ensure the best service for our customers, and when this doesn't happen we can only regret it. we hope you will give us another chance and welcome you back for a future stay.cordially

10/10 Excellent

Katarzyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very nice and friendly
Stayed 1 night in Aug 2023

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, quiet, straightforward hotel within a short drive of Malpensa Airport. Friendly, helpful staff, pleasant meal and welcome swimming pool. Only criticism was the bed which had a strangely bobbly mattress and an ill-fitting sheet. But the room itself was spacious, lovely bathroom, and clean.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service helped out on everything and good shuttle to airport
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall ok
Near aitport. Nice and comfortable. Breakfast was not so good
Stayed 1 night in Aug 2023

10/10 Excellent

Shayne Venetia

Stayed 1 night in Aug 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, staff very friendly and helpful. Brilliant facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

CHRISTOS

Stayed 1 night in Aug 2023

10/10 Excellent

katherine

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
It’s close to the airport but very far from any attractions.
Stayed 1 night in Aug 2023

2/10 Terrible

Haxhi

Stayed 1 night in Jul 2023
Response from andy on 31 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Andrea Morandini - general manager

4/10 Poor

Julio

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible A.C, poor matresses, cleaning was defficient. This hotel in not even two stars.
Stayed 1 night in Jul 2023
Response from andy on 31 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Andrea Morandini - general manager

6/10 Okay

Ighama

Travelled with family and small children
The was a smoke cigarettes 🚬 in the bathroom even were we booked and asked for a nonsmoking room.
Stayed 1 night in Jul 2023
Response from andy on 31 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Andrea Morandini - general manager

10/10 Excellent

Nina Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property has a pool and is a great place to stay and have plenty to do while waiting for your flight out of Milan. Further the breakfast was very good. The rooms are a bit small like all European hotel rooms, and we had to pay for the transfer to the airport, but all in all a good property.
Stayed 2 nights in Jul 2023

10/10 Excellent

Isida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Susheel

Travelled with family and small children
Liked: Cleanliness
Very remote and not convenient for anything
Stayed 1 night in Jul 2023
Response from Andrea Morandini- General Manager on 14 Dec 2023
Dear guest,thank you for your review.We are sorry to read that your stay did not live up to your expectations.Our hotel is only 8 km from the airport, which we have highlighted in the major booking channels. We therefore wonder what your 'remote' comment refers to, or rather, remote compared to what.Please accept my warmest regards

8/10 Good

Kevin

Liked: Cleanliness, staff & service
The cost for a shuttle from the airport to the hotel outside normal hours is actually more than the cost of a taxi (€20). The hotel staff should recommend this option rather than the shuttle.
Stayed 1 night in Jul 2023

4/10 Poor

illan

Disliked: Cleanliness
Disappointing stay at this hotel. The descriptions and ratings don’t paint the true picture. Hotel is about 15min drive from airport. $25 euro taxi or hotel shuttle at a cost and only terminal 1. The outside when you arrive looks like a very dated and dingy hotel. Grabbed my own trolley and took my luggage up to the room. Rooms really really need an update, it was so clearly overused. The smell and the carpet I really didn’t want to walk barefoot. Icing on the cake was previous guests takeaway food still in my fridge. I actually double checked the room had actually been cleaned.
Stayed 1 night in Jul 2023
Response from andy on 31 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Andrea Morandini - general manager

10/10 Excellent

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location Great parking Shuttle to airport
Stayed 1 night in Jul 2023

8/10 Good

Angele

Travelled with partner
Property was ok, our room had stained rugs and the bed was not comfortable. Some of the staff were rude and didn’t want to be bothered with providing you service at the bar. Additionally you have to pay for the shuttle service to and from the airport at a coast of 25 Euros for 2 mile ride. Better off staying in a hotel in the airport.
Stayed 1 night in Jul 2023

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water not very hot - warm in the bath but cold in the shower. Also, no body wash / shampoo unless you are in the shower - ok if you are an octopus ! Also, limited TV channels and volume appeared fixed - that is to say volume could not be increased or decreased. Other than that - much more right than wrong.
Stayed 1 night in Jun 2023

10/10 Excellent

Leidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice THANK YOU
Stayed 2 nights in Jun 2023

4/10 Poor

sherry

Stayed 1 night in Jun 2023
Response from Andrea Morandini- General Manager on 14 Dec 2023
Dear Guest, We are very sorry to hear that your experience at our Novotel Milano Malpensa Airport was not satisfactory. We always strive to provide the best possible service to our guests and it is unfortunate that in this instance we failed to deliver. Please accept our sincerest apologies for any inconvenience caused during your stay. We would really appreciate any additional information you could provide about your experience so we can use it to improve our services in the future. We hope you give us an opportunity to make up for the disappointing stay and show you what a true Novotel experience looks like.

8/10 Good

Juleanne

Stayed 1 night in Jun 2023

4/10 Poor

Meena

Travelled with family
Disliked: Cleanliness
Customer service was good but the air conditioning in the our room wasn’t working
Stayed 4 nights in Jun 2023
Response from Andrea Morandini- General Manager on 25 Jun 2023
Dear guest,thank you for your review.we are sorry that the air conditioning did not work. We take care to resolve the breakdown and in case it is not possible to change the room.Hoping that this does not affect the choice of our hotel for your future stays, I offer my best regards.

4/10 Poor

Phillip

Travelled with family
Liked: Cleanliness, staff & service
Only if you need a hotel near the airport.
Older hotel, partially renovated (poorly), uncomfortable pillows and old towels/bedding. Service was excellent.
Stayed 1 night in Jun 2023
Response from Andrea Morandini- General Manager on 25 Jun 2023
Dear customer, thank you for your comment following your recent stay at our hotel. We are sorry that the services offered have not been up to your expectations and for this please accept our most sincere apologies. We hope to see you soon in our hotel.Best regards.Andrea Morandini - general manager

8/10 Good

RAGHURAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a decent property within 5-7 km radius to airport
Stayed 1 night in Jun 2023