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Reviews of Hotel Berlino

3 out of 5
Hotel Berlino
Via Giovanni Antonio Plana 33, Milan, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 217 out of 862 reviews" "
Rating 8 - Good. 440 out of 862 reviews" "
Rating 6 - Okay. 147 out of 862 reviews" "
Rating 4 - Poor. 39 out of 862 reviews" "
Rating 2 - Terrible. 19 out of 862 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Hanna, Gyor

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from MANAGER on 15 Apr 2024
THANK YOU

6/10 Okay

Tracie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds at extremely uncomfortable, but its clean and the staff is kind enough. The wifi is very weak. There is an excellent restaurant on the nearby corner. Excellent proximity to public transport. The accessibility ramp is treacherous going into and out of the building. I almost killed myself taking my stroller down it.
Stayed 2 nights in Mar 2024
Response from MANAGER on 23 Mar 2024
BRAVO GRAZIE

10/10 Excellent

Rasha

Stayed 6 nights in Jan 2024
Response from MANAGER on 27 Feb 2024
THANKS FOR REVIEW

8/10 Good

ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place for a short stay for the price. The rooms are quite small and the walls are paper thin. Its very close to trams and buses so getting arround from the hotel is easy enough.
Stayed 4 nights in Jan 2024
Response from MANAGER on 27 Feb 2024
THANKS FOR REVIEW

6/10 Okay

Hannah

Travelled with partner
Liked: Cleanliness, staff & service
It was just alright. The staff was extremely helpful and willing to do what they could to help us. But the area was not the best. We were pretty far from the city center so there wasn’t much to do around us. The rooms were not soundproofed at all, you could hear any and all conversations going on in the rooms around you. The room was dingy and felt dirty, but I didn’t actually see any issues with cleanliness. It just felt dark. Breakfast was pretty terrible, and not worth the daily fee. Overall we were pretty unhappy and I would’ve expected to pay less for the experience. Regardless, the staff was very nice and helpful and I don’t want to discredit that. Next time I would definitely pay the extra money to stay closer to the city center and possibly have airport transportation. It cost 150 euros to get from the hotel to the airport at 3:30am via taxi.
Stayed 3 nights in Dec 2023

6/10 Okay

KHALIL

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Moderate, quality and price
Stayed 4 nights in Dec 2023
Response from management on 5 Dec 2023
THANKS SEE YOU

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
nice little hotel unfortunately the air conditioning turns off during the day so during a milan heatwave it was pretty hot overnight. at least the windows open providing some relief
Stayed 6 nights in Sep 2023
Response from management on 30 Oct 2023
THANK YOU......

8/10 Good

Eric

Liked: Cleanliness, staff & service
The air conditioning does not work properly at all in the room even though there is a steady stream of slightly cool air, I still woke up sweating
Stayed 2 nights in Jun 2023
Response from management on 28 Jun 2023
BRAVO GRAZIE

6/10 Okay

Anthony

Stayed 2 nights in Apr 2023
Response from DIRECTOR on 26 Apr 2023
GRAZIE

6/10 Okay

tony

Liked: Cleanliness, property conditions & facilities
Very noisey room next to stairwell,bar was not open.safe was locked on arriving and had to ask reception to open which they did at second time of asking. Breakfast was good
Stayed 4 nights in Apr 2023
Response from RECEPTION on 20 Apr 2023
BRAVO

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel was clean, breakfast was limited and service staff were not overly friendly to the Brits. Easy enough to get around, trains trams and buses all accessible. Bar was advertised but not open during our stay which we didnt find out until arrival. Hotel was noisy most of the time and tv was intermittent, tea and coffee in rooms but no milk provided.
Stayed 4 nights in Apr 2023
Response from RECEPTION on 10 Apr 2023
THANK YOU

10/10 Excellent

Ibrahim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great in all and the staff were very helpful and very friendly
Stayed 3 nights in Oct 2022
Response from RECEPTION on 29 Oct 2022
THANK YOU VERY MUCHHHHHH

8/10 Good

Francois

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was fine, personnel at the counter were helpful and resourceful. Used it mostly just to sleep. Room did not look like picture. It was more bare and older. It had a small fridge which was fine and we did not use the TV. The bed was very stiff, and bedding was limited to a drape. There was a small added blanket available in closet. The AC didn't really cool the room and we had to open windows which could not fully open as the wardrobe was in the way. The worst about the room was the bathroom. Some tiles are falling off and towel/soap fixtures aren't properly fixed to walls. The shower is the smallest shower we have seen in our life's with a door that doesn't work properly. It's hard to understand why the shower is barely 60x60cm when they had room to put a bidet. Despite this, I was mostly satisfied because of the price and how easy it was to purchase bus pass and catch trams or bus going downtown. There's a few cafes and gelato places within a few minutes of walking and Stefano's restaurant was really good and affordable.
Stayed 3 nights in Sep 2022
Response from antani on 27 Sept 2022
thank you very muchwe hope to see you next time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff are helpful and they speak English well. The room was clean and they provide daily room service. The Wi-Fi is available in the rooms and the hallway and the speed was good. The hotel is away from the touristic area but it is near to the bus and tram stations and you can purchase the tickets from the front desk and there are many shops around to get what you need. I did not go around at night so I do not know how safe it was at night.Overall I am satisfied with my stay.
Stayed 6 nights in Sep 2022
Response from Mag on 24 Sept 2022
Dear Guest,Thanks, we will be happy and pleased to receive you again.Best regards

4/10 Poor

Yuya

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Air con and elevator were not working.
Stayed 3 nights in Sep 2022
Response from RECEPTION on 17 Sept 2022
We are very sorry but we are afraid that your consideration are not true. the air conditioning works perfectly and the elevator has been blocked for couple of hour

6/10 Okay

Nima

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from RECEPTION on 18 Jul 2022
THANK YOU

8/10 Good

Zoopeer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Value for money if you do not mind walking to metro station.
Stayed 2 nights in May 2022
Response from RECEPTION on 11 Jun 2022
OK THANK YOU....

2/10 Terrible

Sandeep Kumar

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Worst stay
Stayed 2 nights in Apr 2022
Response from RECEPTION on 24 Apr 2022
Mr Kumar, we would be very happy if you can explain us your review, because we honestly think it unclear and poor in content. thank you

8/10 Good

Amir

Stayed 1 night in Apr 2022
Response from Davide on 6 Apr 2022
THANKS A LOT FOR YOUR KIND REVIEW

8/10 Good

Hadassah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good affordable accommodation
Good quality room for the price. Bed was comfortable and service desk friendly.
Stayed 2 nights in Jan 2022
Response from Mr Davide Reception on 22 Jan 2022
Dear MrHadassah, thank you so much for apreciating our service and the passion we put on it in order to satisfied our guest. We wai for you in occasion of your next stay in Milan. Best regards

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 2 nights in Oct 2021
Response from D on 14 Nov 2021
grazie

10/10 Excellent

Arthur, Burlington

Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located near public transit, good restaurants. Good breakfast, friendly staff. The room itself was not well ventilated .. air conditioning wasn’t functioning. Overall a good place to stay fro the price I paid.
Stayed 2 nights in Feb 2020
Response from reception on 18 Feb 2020
Dear guest, thank you so much for your kind review, we make always our best to give our guests the best service during the stay. We hope to see you again, in occasion of your next stay in Milan. Best regards Hotel Berlino staff.

6/10 Okay

Esther

Travelled with group
Stayed 2 nights in Feb 2020
Response from RECEPTION on 5 Feb 2020
THANK YOU FOR YOUR KIND VALUATION BEST REGARDS

8/10 Good

Maryann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good.. staff very accommodating .. clean and quiet.
Stayed 3 nights in Jan 2020
Response from reception on 24 Jan 2020
Dear guest, thank you so much for your kind review. We hope to see you again in occasion of your next stay in Milan. Best regards

10/10 Excellent

Davy

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Big room, reasonably well breakfast. But, lack of heater in the room. Hotel staff requested me to sign on blank paper
Stayed 2 nights in Dec 2019
Response from reception on 27 Dec 2019
Thank for your very kind review.... best regards

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
COmfort below expectation
The room doesn't smell fresh in spite of the ambient perfumer. The bathroom is very large with two windows with a thin curtain with barely any privacy. There is no light on the mirror. Bed ok but room temperature difficult to control
Stayed 1 night in Dec 2019
Response from Reception on 3 Dec 2019
Dear guest, we thank you for your kind preference and for your valuation. We hope to see you again in occasion of your next stay. Best regards

10/10 Excellent

Jose Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Davide on 28 Nov 2019
Gentile cliente la ringraziamo infinitamente per l'ottimo punteggio assegnatoci e per avere condiviso con noi la sua soddisfazione. L'aspettiamo quindi in occasione del suo prossimo soggiorno. Cordiali saluti Il Ricevimento

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and rooms was spatious! Clean and tidy.
Stayed 2 nights in Sep 2019
Response from reception on 3 Oct 2019
thank for your kind review we hope to see you next time in occasion of your stay in our city best regards

6/10 Okay

Michelle

Travelled with group
Liked: Cleanliness, staff & service
Ok for a 1-night stay
Chose this hotel because it was relatively close to the bus station for an early morning departure. It's a bit dated in decor, but was clean and not far from transit. I don't think I'd venture out at night in this area.
Stayed 1 night in Aug 2019
Response from ricevimento on 1 Oct 2019
dear guest thank you so much for your kind review see you next time for your next stay in Milan regards

8/10 Good

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Ricevimento on 2 Sept 2019
Sehr geehrter Kunde Buna Abend vom Hotel Berlino Mailand, Wir bedanken uns für die nette Bewertung und für die netten Kommentare zu unserem Service und dem Hotelpersonal. Wir hoffen, Sie bei Ihrem nächsten Aufenthalt wieder zu sehen. Beste Grüße

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Rather rough neighborhood. Decent bus transport nearby. Air conditioning old and underpowered. Breakfast average. Few shops/restaurants at all in the area. About 25 min. trip via public transport to tourist area. Good price, nice helpful staff.
Stayed 3 nights in Jul 2019
Response from Davide on 1 Aug 2019
dear guest, good evening from Hotel Berlino Milano, we thank you so much for your kind feed back, we are very happy that you apreciated the service you find in our hotel. For the next time we wait for you with new fantastic service and facilities. Best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It was clean and tidy. Basic, so lacking in facilities
Stayed 3 nights in Jul 2019
Response from Reception on 22 Jul 2019
Dear Sir, thank you very much for your kind review. We hope to see you again for your next stay in Milan Best Regards

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Reception on 16 Jul 2019
Dear Customer, good evening from hotel Berlin, we thank you for the excellent evaluation assigned to our hotel. we are pleased that the services offered were to your liking. We hope to be able to give you our most cordial welcome back, on the occasion of your next stay. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean remodeled Hotel. Good-sized rooms good location
Stayed 4 nights in Jul 2019
Response from Stafff on 9 Jul 2019
Dear guest thank you so much for you kind review. We hope to see you again in occasion of your next visit in Milan. Best regards

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berlino
Return visit, pleasant hotel 30 minutes via tram to city.
Stayed 1 night in Jun 2019
Response from Davide on 9 Jul 2019
Dear leonard good evening from hotel Berlino Milano; we thank you so much for your kind riview and for the good valutation dedicated to our staff. We hope to see you soon. Best regards

8/10 Good

Eungjoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Davide on 27 May 2019
Dear guest, thank you so much for your kind review; we are very lucky to have the guest who so apreciates our commitment to always guarantee the best stay to out customer. We wait for you for your next stay in Milan. Best regards.

8/10 Good

Verified traveller

Stayed 4 nights in May 2019
Response from reception on 1 Aug 2019
Gentile cliente, la ringraziamo del cordiale commento. A presto

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
A good stay for the price. Decent restaurant and cafes near by. Easy access to transportation!
Stayed 1 night in May 2019
Response from Davide on 23 May 2019
Dera Mr.William good afternoon from Hotel Berlino Milano, thank you so much for your kind review; we are so glad that your stay did meet your expectations and the service has been up to your requests. We hope to see you again for your next stay Best regards

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Breakfast 10/10 and they even had gluten free one for me in its own container 👍 we went the cathedral well worth a visit
Stayed 2 nights in May 2019
Response from Davide on 13 May 2019
Dear Guest, good evening from Hotel Berlino Milano, we thank you so much for your kind review; we did apreciate so much your kind words about our breakfast with its product and special corner dedicated to gluten free requests. We hope to see you again for your next stay. Best regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Didn't like anything really, particularly the attitude of one of the reception staff and the response of the hotel to my complaint. Won't be going there again.
Stayed 3 nights in Apr 2019
Response from Davide on 30 Apr 2019
Thanks for your reponse Best regards

10/10 Excellent

Sapir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Davide on 1 Dec 2018
hello Mr Sapir thank you so much for the high valutation you gift us in your review. we make always our best to reach this results. THANK AND BEST REGARDS

4/10 Poor

Mrs Panna

Disliked: Property conditions & facilities
could have been better
the air conditioning in the hotel not working, quite stuffy. shower cubical the size of under stair closet, shower curtain not draining the water into the unit but outside into the bathroom. Wifi very slow and could only attach one device. Location ok, good tram access into the city.
Stayed 2 nights in Oct 2018
Response from Davide on 8 Nov 2018
Dear Sir, Thank you very much for your kind feed back regards

10/10 Excellent

Scotty, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very good, not in the centre but the experience of staying where the locals are is very good, everyone very friendly and helpful. Transport to city centre a few minutes walk away.
Stayed 3 nights in Oct 2018
Response from Davide on 3 Nov 2018
good morning mr.Scotty, We thank you for the wonderful comment on our hotel, every day we work to give our customers the best possible service. We hope to welcome you as our guest, on the occasion of your next stay. Sincerely. The reception

8/10 Good

Chuchi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018
Response from Davide on 30 Oct 2018
Gentilissimo cliente la ringraziamo per aver scelto la nostra struttura in occasione del suo viaggio nella nostra bella città. Siamo contenti che abbia apprezzato i nostri servizi, assegnandoci una cosi bella valutazione. Speriamo quindi di riaverla presto nostro gradito ospite. Cordiali saluti Hotel Berlino Milano

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Davide on 23 Oct 2018
thank you so much for your kind feed back. we hope to see you soon again. best regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Ok hotel
Ok location but not great, helpful staff, on a bad point,you can hear everything from the rooms above and to the sides...
Stayed 2 nights in Oct 2018
Response from Davide on 18 Oct 2018
Dear guest, good evening from Hotel Berlino we thank you so much for your kind feed back but first of all about the good valutation of the service gift by our staff. We hope to see you again next time. Best regards The reception

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2018
Response from Davide on 25 Oct 2018
Gentile cliente buona sera. la ringraziamo di aver trovato un po' di tempo per valutare la nostra struttura. in caso avesse qualche suggerimento per migliorare ancora di più il nostro servizio, la sentiremmo con piacere. Cordiali saluti Il ricevimento

8/10 Good

Danny, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Excellent value.
Good hotel. Excellent value for money. Good breakfast buffet. Staff were very helpful. Enjoyable stay.
Stayed 3 nights in Sep 2018
Response from Davide on 2 Oct 2018
Dear guest, we thank you so much for your kind feed back. It's always a great satisfaction to read this words by our guests. We wait for you in occasion of your next visit oìin our city Regards