This hotel is truly awful and it frustrates me when people rate a hotel excellent without going into detail about what they liked as I couldn't find anything positive about my stay.
When you enter the hotel is looks like a nice modern lobby but when you enter the rooms you realise this hotel hasn't been updated in years.
The rooms are dated and don't feel clean, the shower-head seems to have been added and it's cheap looking and doesn't match the shower as the water goes everywhere.
The aircon in the rooms doesn't work, it's an old panel and I had to sleep 3 nights with the window open (in winter) as it was so warm.
There are no usb sockets and you don't get a second key to charge devices when you're not in the hotel so not great if you are working there. Also, when you do get a second key it marks you as do not disturb when you keep it in the room
The internet isn't great either as I struggled on video calls with work when there.
Overall, this hotel isn't even close to a 4 star, maybe it was in the 90's or something, but now it is way behind competitors and you can find hotels much better and cheaper in Milan than this one.