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Reviews of Crowne Plaza Milan City, an IHG Hotel

4 out of 5
Crowne Plaza Milan City, an IHG Hotel
Via Melchiorre Gioia 73, Milan, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 293 out of 580 reviews" "
Rating 8 - Good. 226 out of 580 reviews" "
Rating 6 - Okay. 45 out of 580 reviews" "
Rating 4 - Poor. 10 out of 580 reviews" "
Rating 2 - Terrible. 6 out of 580 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excellente !! Atencion , servicio, limpieza y comida espectacular.
Stayed 2 nights in Mar 2024
Response from Stefania Corradini - reservation manager on 12 Mar 2024
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and hope to return
Stayed 5 nights in Aug 2023
Response from Stefania - reservation office on 10 Nov 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Effie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Subway access right outside front door. Restaurants close by.
Stayed 1 night in Oct 2023
Response from Stefania - reservation office on 17 Oct 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Jon, Merritt Island

Liked: Cleanliness, staff & service, property conditions & facilities
All staff members were extremely helpful.
Stayed 1 night in Oct 2023
Response from Stefania - reservation office on 10 Oct 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

8/10 Good

Norma

Stayed 1 night in Oct 2023
Response from Stefania - reservation office on 26 Oct 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

barbara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well kept property with a wonderful staff. They were so helpful to us! The pool area is beautiful and even if it’s too cool to swim it’s really nice to lay on a pool chair for an afternoon break. The restaurant was very good too. The rooms were well appointed with everything we needed. Would absolutely stay here again!
Stayed 6 nights in Sep 2023
Response from Stefania - reservation office on 27 Sept 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Tajinder, Canton

Stayed 1 night in Sep 2023
Response from Stefania - reservation office on 3 Oct 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

6/10 Okay

Cy

Stayed 1 night in Aug 2023
Response from Stefania - reservation office on 6 Sept 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

4/10 Poor

MARIA

Travelled with family
Disliked: Amenities, property conditions & facilities
We booked this hotel last minute and we were disappointed in the cleanliness, the walls were super thin gear everything in the room next door and there is nothing around the hotel in walking distance
Stayed 1 night in Aug 2023
Response from Nicola Baroni on 5 Sept 2023
Dear Maria, thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us. Cleanliness is an important element for us and expect the staff to use tools available to ensure this.Please also contact us privately so we can obtain additional detail regarding your stay. Again, we regret that this impacted your experience at our hotel and hope to offer you a more pleasant stay in the future.Sincerely,

10/10 Excellent

KYUNG EUN, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Stefania - reservation office on 28 Aug 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

oved

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Stefania - reservation office on 28 Aug 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in May 2023
Response from Stefania - reservation office on 12 Jul 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Location and hotel are great. Only issue is the shower is very slippery and the way it is designed could cause an issue for someone. Other than that everything was great.
Stayed 1 night in Jun 2023
Response from Stefania - reservation office on 26 Jun 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was comfortable and quiet, staff was very helpful.
Stayed 1 night in Jun 2023
Response from Stefania - reservation office on 20 Jun 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

CLAUDIU, PHOENIX

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean newly upgraded close to transit lines local and national. Are felt safe and there was some small shops and restaurants to eat.
Response from Stefania - reservation office on 12 Jun 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was great. And the room Was spacious.
Stayed 3 nights in May 2023
Response from Stefania - reservation office on 6 Jun 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Seek Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near Milan Centrale and there is also a metro station next to hotel. Very convenient.
Response from Stefania - reservation office on 5 Jun 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Stefania - reservation office on 5 Jun 2023
Thank you for choosing Crowne Plaza Milan City !Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

8/10 Good

CHUEN HOE

Travelled with family
Liked: Cleanliness, staff & service
Insufficient drinking water provided, only 1 bottle per room per day.
Stayed 2 nights in May 2023
Response from Stefania - reservation office on 11 May 2023
Thank you for choosing Crowne Plaza Milan City ! Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

mujahid, Monmouth Junction

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, and most of all location! Walk from your hotel to a nearby metro or main Central Station, and travel to anywhere within the city or within Europe
Stayed 6 nights in Apr 2023
Response from Stefania - reservation office on 8 May 2023
Thank you for choosing Crowne Plaza Milan City ! Your opinion is very important to us.Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved the Hotel
Stayed 2 nights in Feb 2023
Response from Stefania - reservation office on 16 Feb 2023
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

8/10 Good

Bruce

Stayed 3 nights in Jan 2023
Response from Stefania - reservation office on 14 Mar 2023
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

8/10 Good

Rebeca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night. It was perfect location because we arrived by train and next day we flew from Mila - MXP. The buses to the airport just outside the train station. Hotel clean and room was comfy. If staying lo get in Milan, I would stay near the Duomo.
Response from Stefania - reservation office on 9 Jan 2023
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

6/10 Okay

Piotr Mariusz

Stayed 3 nights in Dec 2022
Response from Stefania - reservation office on 29 Dec 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, staff is amazing. Breakfast outstanding! We would stay here again. One note, the hotel on all of our maps and gps shows the hotel on the wrong side of the street.. We passed it several times before we realized it. It didn't affect our stay at all.
Response from Stefania - reservation office on 29 Dec 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Gonzalo, Arvada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, near train station & subway station next to hotel. Fabulous breakfast & friendly staff
Response from Stefania - reservation office on 4 Nov 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Convenient location
Stayed 6 nights in Oct 2022
Response from Stefania - reservation office on 2 Nov 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

8/10 Good

Sarata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a bit on the pricey end.
Stayed 1 night in Oct 2022
Response from Stefania - reservation office on 17 Oct 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

8/10 Good

Azim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bathroom Average breakfast Good location Good price Would stay again
Stayed 4 nights in Oct 2022
Response from Stefania - reservation office on 10 Oct 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

8/10 Good

Michaela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is ‘what it says on the tin’. Great location. Not based in city centre, however, a hop and skip for the tube which is on the main line to the centre without any changes. Staff were ever so pleasant and helpful. Not a wow property or anything but simply did what it needed for a weekend away. A pleasant and functional hotel. I would stay at this hotel again.
Stayed 4 nights in Sep 2022
Response from Stefania - reservation office on 13 Sept 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

8/10 Good

Alexandros

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service and polite staff. Building needs refurbishment
Stayed 1 night in Sep 2022
Response from Stefania - reservation office on 12 Sept 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

6/10 Okay

REENA RANI

Stayed 1 night in Aug 2022
Response from Stefania - reservation office on 29 Aug 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

8/10 Good

Akber, Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Aug 2022
Response from Stefania - reservation office on 26 Aug 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Would stay again
Stayed 1 night in Jul 2022
Response from Stefania - reservation office on 5 Aug 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Stefania - reservation office on 2 Aug 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

8/10 Good

Patricia

Stayed 1 night in Jul 2022
Response from Stefania - reservation office on 26 Jul 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

6/10 Okay

fatma

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ok stay overall
Stayed 1 night in Jul 2022
Response from Stefania - reservation office on 25 Jul 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Susan

Stayed 2 nights in Jul 2022
Response from Stefania - reservation office on 25 Jul 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Ivette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2022
Response from Stefania - reservation office on 26 Jul 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

10/10 Excellent

Mohanad

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Stefania - reservation office on 18 Jul 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC didn’t work that great. Sweated in the room.
Stayed 1 night in Jul 2022

10/10 Excellent

Wing Yin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's super convenient as the metro station is just downstairs, within 15 seconds walk! And the staff are very helpful. The only area to be improved is the wifi connection. It's not stable at my last night of stay.
Stayed 1 night in Jul 2022
Response from Stefania - reservation office on 13 Jul 2022
Thank you for choosing Crowne Plaza Mian City ! Your opinion is very important to us. Hoping to welcome you again in the next future we wish a lovely day ahead

8/10 Good

Guilherme

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property for a short stay and very well connected to public transport
Stayed 3 nights in Jun 2022
Response from Stefania - reservation office on 28 Jun 2022
Grazie per aver scelto la nostra struttura. La tua opinione è molto importante per noi.

8/10 Good

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Stefania - reservation office on 28 Jun 2022
Grazie per aver scelto la nostra struttura. La tua opinione è molto importante per noi.

10/10 Excellent

Zoltán

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Stefania - reservation office on 6 Jun 2022
Grazie per aver scelto la nostra struttura. La tua opinione è molto importante per noi.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
Great location, lovely clean rooms and a good choice of gluten free options at breakfast too!
Stayed 1 night in May 2022
Response from Stefania - reservation office on 9 Jun 2022
Grazie per aver scelto la nostra struttura. La tua opinione è molto importante per noi.

10/10 Excellent

Elizabeth A

Stayed 4 nights in May 2022
Response from Stefania - reservation office on 1 Jun 2022
Grazie per aver scelto la nostra struttura. La tua opinione è molto importante per noi.

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent location. Rooms were clean. Close to transportation. Rooms were quiet.
Stayed 3 nights in May 2022
Response from Stefania - reservation office on 13 Jun 2022
Grazie per aver scelto la nostra struttura. La tua opinione è molto importante per noi.

4/10 Poor

Zachary

Travelled with partner
Disliked: Staff & service
Overall nice room and service but the room was terribly small. And incredibly hot. Deceiving for tourists Who are accustomed to AC that works down to 55 degrees Fahrenheit
Stayed 2 nights in May 2022
Response from Stefania - reservation office on 27 May 2022
Grazie per aver scelto la nostra struttura. La tua opinione è molto importante per noi.

8/10 Good

Rufino

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Stefania - reservation office on 27 May 2022
Grazie per aver scelto la nostra struttura. La tua opinione è molto importante per noi.