Ratings based on 694 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Ramla, Israel

Very comfortable,clean room with terrace.

Posted 24-May-2017
Pros: Location, room, SPA, service, stuff.
Cons: Add vegetables to the breakfast menu.
Location: Very good location Visit historical center, museums, shopping, La Scala theatre. Very refined and delicious Italian food.
Very good location of the hotel. Downstairs there is a metro station and a tram. Very beautiful street of Buenos Aires with many shops. The historic center is a 30-minute walk away. Excellent service, breakfast, SPA
Comment from Hotel Management
26-May-2017 by Davide Giacalone, Hotel Management
Dear Yan, thank you so much for your excellent review. We are very happy to see that you had a great experience in our Hotel and we hope to welcome you back soon. Best Regards, Davide Giacalone General Manager
5 out of 5
by Mark

Best

Posted 17-Feb-2017 on Hotels
Everything was great. Couldnt have ask for anything better.
Comment from Hotel Management
21-Feb-2017 by General Manager, Hotel Management
Dear Mark, Thank you so much for your review. I am very happy to know that you had a very enjoyable stay at the BEST WESTERN PLUS Hotel Galles and I will be looking forward to your next visit. Kind Regards, Davide Giacalone General Manager
5 out of 5
by GEORGIOS

Posted 12-Feb-2017 on Hotels
Comment from Hotel Management
21-Feb-2017 by General Manager, Hotel Management
Dear Georgios, thank you for your positive review. We hope to welcome you again in the future. Best Regards, Davide Giacalone General Manager
4 out of 5
by A verified traveller

Posted 08-Jan-2017 on Hotels
Comment from Hotel Management
10-Jan-2017 by General Manager, Hotel Management
Dear Guest, thank you for rating us. We hope to welcome you back in the future. Best Regards, Davide Giacalone General Manager
4 out of 5
by Jan-Harry

Good Hotel and Service

Posted 27-Dec-2016 on Hotels
Great staff made our stay special
Comment from Hotel Management
04-Jan-2017 by General Manager, Hotel Management
Dear Jan-Harry, Thank you for your excellent review! We appreciated your very positive feedback and glad to know that you did like our hotel and your stay with us. We will look forward to hosting you again on your next trip to Milan! Kind Regards Davide Giacalone General Manager
4 out of 5
by A verified traveller

Personal attention in big chain hotel

Posted 01-Dec-2016 on Hotels
The facilities were very good, as was to be expected. What made this 3-day stay special was that the staff at reception were outstanding: they made me feel welcome as an individual. Well done whoever selects and trains them, and well done the staff themselves!
Comment from Hotel Management
05-Dec-2016 by General Manager, Hotel Management
Dear Guest, thank you for giving your opinion regarding your stay with us. We are really glad to read your kind words regarding our staff, it is satisfying to know that they all were friendly and helpful. Thank you again for your feedback and I hope to welcome you soon in Milan. Best Regards, Davide Giacalone General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, Canada

Good Hotel for One Night

Posted 15-Nov-2016
Pros: comfortable beds, great breakfast
Cons: Front desk staff a bit unfriendly, noise from subway below
Location: Central location and great for restaurants and shopping. Centrale Station is only 10 minutes away
We stayed just one night in Milan at the Hotel Galles. It was a pleasant and central hotel. The room was comfortable, the Wi-Fi free and it was only a 10 minute walk to the train station for the next morning. Breakfast was included in the cost of the room and it was outstanding. The only problem were all the guests fighting each other for the food. Once that calmed down it was quite civilized. We were on the 4th floor and my only complaint was the terrible sound coming from under the hotel very, very early in the morning...around 3-4am. It sounded like the subway system was moving trains or something and the sound was crazy. If you were higher up or not jet lagged you may not notice it.
Comment from Hotel Management
21-Nov-2016 by Davide Giacalone, Hotel Management
Dear Jody, Thank you for taking the time to review on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Yours sincerely, Davide Giacalone General Manager
4 out of 5
by A verified traveller

Convenient, friendly staff

Posted 13-Nov-2016 on Hotels
We were only at the BW for one night. It is in a great location to shop and eat. We were extremely impressed with the guy (didn't note his name [Asian] who checked us out. He walked several feet to try and find us a cab. He was very diligent and had superb customer service.
Comment from Hotel Management
15-Nov-2016 by General Manager, Hotel Management
Dear Guest, thank you for taking the time to review on our Hotel. We are really glad to know that your stay with us was pleasant and that our staff at the reception was kind in helping you with your requests. We hope to welcome you again in the future. Best Regards, Davide Giacalone General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Aberdeen

Pleasant hotel and nice reception spoilt by noise.

Posted 22-Oct-2016
Pros: Excellent room and bathroom, very friendly reception staff. Great location with metro outside.
Cons: Noisy housekeeping staff using storeroom next door. Noise from metro or trams outside. Temperature control not working.
Location: Located on Via Buenos Aires, an easy walk into the centre (40 minutes) or quick using the metro (€1.50, 10 minutes). Lots of cafes and bars around.
Comment from Hotel Management
24-Oct-2016 by Andrea Vedovotto, Hotel Management
Dear Guest, Thank you for your valuable time to give us your opinion about your stay with us. Your valued comments have been discussed with my team members in order to improve even more our service. We hope to welcome you back in the very near future. Yours sincerely, Andrea Vedovotto General Manager
5 out of 5
by A verified traveller

Great hotel

Posted 17-Oct-2016 on Hotels
Walking distance from train station, really close to shops and restaurants, extremely helpful n friendly staff, comfy room and fantastic views from roof over milan. Spa/pool area sooo relaxing
Comment from Hotel Management
19-Oct-2016 by General Manager, Hotel Management
Dear Guest, Thank you for your lovely feedback. It is pleasing to read such praising comments about the service and hospitality that the team provided during your stay with us. We look forward to welcoming you back very soon. Yours sincerely, Andrea Vedovotto General Manager