Ratings based on 620 Verified Reviews

4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful Hotel

Posted 22-Aug-2017
Pros: The staff couldn't have been more wonderful! Many thanks to Amany, Kenneth, Deborah and Carlo for all the help and amazing customer service! Thank you
Location: The hotel is just around the corner from the Duomo and walking distance to the sights, restaurants and shops.
Amany and staff were very helpful with suggestions and assistance for all questions I had. The hotel room was very spacious and beautifully decorated and close to everything for walking around and enjoying the city!
Comment from Hotel Management
22-Aug-2017 by General Manager, Hotel Management
Dear Guest, Thank you for sharing you recent experience at the UNA Maison Milano. It thrills me to see that you enjoyed your time with us, in particular that our staff stood out for you. Our team take great pride in delivering an exceptionally superior service for all of our guests and will be delighted to see that you had such a good experience. I look forward to welcoming you back to the UNA Maison Milano in the not too distant future. Best wishes, Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Aug-2017
PERFECT LOCATION, AND STAFFS ARE REALLY HELPFUL AND NICE. I WANT TO STAY AT THIS HOTEL AGAIN IN THE FUTURE
Comment from Hotel Management
20-Aug-2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your beautiful review and for choosing our hotel during your stay in Milano. We are very glad to read that you had a lovely experience and found our staff to impress you the most. We love to warmly welcome our guests and make them feel pampered. It will be a pleasure for us to have you back at the hotel and create for you another unforgettable experience! We look forward to welcoming you back. Kindest regards, Leonardo Serranti General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney AUS

The best location, truly friendly top notch staff.

Posted 06-Jul-2017
The best time ever would stay in this hotel again.
Comment from Hotel Management
08-Jul-2017 by General Manager, Hotel Management
Dear Tom, Thank you very much for sharing your feedback with us, and with the whole Expedia Community! We are delighted to read that you enjoyed your recent stay with us at UNA Maison Milano and found our staff to be very professional and friendly. It is fantastic to know that you loved our atmosphere and location! We look forward to welcoming you back soon in the UNA Hotels world! Best Regards, Leonardo Serranti General Manager
5 out of 5
Recommended
for Couples
by A verified traveller from Orlando

Excellent little gem in the heart of Milan

Posted 30-Jun-2017
Pros: Location
Location: 5min walk to shopping and Milan Cathedral square
Walking distance to everything Very comfortable and quiet
Comment from Hotel Management
30-Jun-2017 by General Manager, Hotel Management
Dear Frank, Thank you so much for sharing your great review with us! We are delighted to read that you had a very satisfying experience at the hotel and that it was very convenient for your trip. UNA Maison Milano is indeed a great option for both leisure and business trips as it is very close to the main areas of interest for both purposes. We look forward to welcoming you back in the UNA Hotels world. Kindest regards, Leonardo Serranti General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Walkable distance to cathedral

Posted 25-Jun-2017
Some renovation noise during our stay but we enjoyed our room service breakfast every morning.
Comment from Hotel Management
28-Jun-2017 by General Manager, Hotel Management
Dear Linda, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Warmest regards Leonardo Serranti General Manager
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 24-Jun-2017
Cons: Internet access.
The hotel provided a wonderful oasis in very busy Milan. It was close to the venues that we wished to visit. The staff was obliging and very helpful. Our only complaint is that, although the staff tried to rectify the situation, the internet was unreliable.
Comment from Hotel Management
25-Jun-2017 by General Manager, Hotel Management
Dear Guest thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. Thanks for your notes: you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Kind regards Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Palm Desert, Ca

Great hotel near the Duomo!

Posted 31-May-2017
Pros: EVERYTHING! Staff, room, location!
Location: Very close to Duomo and metro stations
Wonderful hotel near the Duomo and metro. Very friendly and helpful staff. Clean and comfortable rooms. We will definitely stay here next time we are in Milan!
Comment from Hotel Management
31-May-2017 by Leonardo Serranti - General Manager, Hotel Management
Dear Lisa, Thank you so much for sharing your experience at UNA Maison. We are pleased to realize how much you enjoyed our location and facilities, besides the great professionalism of our staff. Considering your excellent, overall experience, we are already expecting you to come back to UNA Hotels world to keep enjoying our city. Warmest regards Leonardo Serranti General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from vancouver ,canada

Verify convenient to Doumo cathedral

Posted 18-May-2017
I love the boutique style hotel.with chic white furniture.justvlittle disappointed with our room on the 7th floor.its really small.ptherwise Ralph was very nice and helpful during our stay
Comment from Hotel Management
18-May-2017 by Leonardo Serranti - General Manager, Hotel Management
Dear Annie, Thank you so much for such a fantastic and constructive review. We are delighted to know that you had a fantastic stay and enjoyed UNA Maison Milano indeed. We are particularly glad to read that you were very satisfied with our staff and their professionalism. We will pass on your feedback to them, especially to Ralph who will feel very happy. We are sorry that you felt let down about your room and we appreciate your suggestion. Your observations are always helpful for us and will be shared with the departments involved for their consideration. We would love to welcome you back in the UNA Hotels world! Kindest regards, Leonardo Serranti Leonardo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from sydney australia

So close to the cathedral

Posted 03-May-2017
Beautiful room and bathroom fabulous service excellent all round
Comment from Hotel Management
06-May-2017 by Leonardo Serranti - General Manager, Hotel Management
Dear nikki , thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then
5 out of 5
by A verified traveller

Perfect location

Posted 30-Apr-2017 on Hotels
After a 22 hour delay in Zurich, finally arrived in Milan. The front of house team couldn't have been more welcoming, swiftly checking me in so I could get out and explore Milan. The room was perfect, very quiet considering the busy area. Breakfast was huge. The location is the highlight. Only a minute to the main cathedral which allowed for easy access first thing in the morning, before the queues built up. Will return for sure.
Comment from Hotel Management
04-May-2017 by the Management, Hotel Management
Dear Guest, Thank you very much for your fantastic review! We are very glad to read that you had an unforgettable experience with us and that you would like to come back. We are delighted to know that we reached your expectations, and that you liked our location and room. Follow us on social media (Facebook, Twitter, Instagram) to stay tuned about all our news and activities and don't miss out anything on your next visit. We look forward to welcoming you back in the UNA Hotels world Kindest regards, Leonardo Serranti General Manager