Ratings based on 764 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from NY, USA

Excellent place

Posted 20-Aug-2017
Great hotel and location. This was our second time in Milan. If I ever need to come back I will stay here again. Staff was excellent. We flew in early in the morning, and was given the room before 11AM! It was very much appreciated after the cross Atlantic flight.
Comment from Hotel Management
21-Aug-2017 by General Manager, Hotel Management
Dear Tatyana , Thank you so much for taking the time to share with us your feedback about your recent stay at UNA Hotel Cusani during your Italian trip. We are delighted that you chose us and that you had an excellent experience. We are very happy to read that we helped to make your holidays even more special. We appreciate your comments about staff that exceeded your expectations! We look forward to welcoming you back on your future stays in Milano. Kindest regards, Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from USA

Nice hotel, close to the shopping are.

Posted 18-Aug-2017
Love my stay here. Rooms were neat and clean, staff was very helpful. Will recommend it to every one. I will stay again on my next visit.
Comment from Hotel Management
20-Aug-2017 by General Manager, Hotel Management
Dear zee, Thank you so much for your beautiful review and for choosing our hotel during your stay in Milano. We are very glad to read that you had a lovely experience and found our staff to impress you the most. We love to warmly welcome our guests and make them feel pampered. It will be a pleasure for us to have you back at the hotel and create for you another unforgettable experience! We look forward to welcoming you back. Kindest regards, Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location

Posted 19-Jul-2017
Excellent choice for value and location (coincidentally very close to the man Milan Tourist Office and coach departure point). The Cairoli Metro station is right on the doorstep and the via Dante with many eateries is just around the corner. It does not run a full restaurant for dinner but has full breakfast and bar snacks.
Comment from Hotel Management
21-Jul-2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for such a wonderful review! We cannot be happier to read your comments and confirm that you had a great experience with us. At UNA Cusani we aim to exceed our guests expectations and we are happy to confirm that this was your case. Should your plans ever bring you back to Milano, we would love to welcome you back and provide you once again with a perfect and unforgettable experience. Kindest regards, Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Wonderful stay in Milan

Posted 16-Jul-2017
Pros: Service, upgrade, location
Location: Walkable to Duomo, La Scala. But quiet.
Excellent tourist/business hotel in a great part of the city. Friendly staff and great lobby, I was upgraded to a larger room because this is an Expedia VIP hotel and my room was a small suite. I had a sitting area separate from the large bedroom. Very clean room with a comfortable bed. This hotel's location is great for all Milan has to offer. It's far enough away from the chaotic Duomo area but close enough to walk easily. Would stay here again! Oh, and the restaurant is also very good...the pizza was one of the best in Milan.
Comment from Hotel Management
16-Jul-2017 by General Manager, Hotel Management
Dear Cecilia, Many thanks for your great comments. We are amazingly glad that you enjoyed your stay with us. Thank you for highlighting the friendliness and professionalism of our staff as we believe is a great strength of UNA Hotel Cusani. If by any chance your plans take you back to Milano we would be more than happy to welcome you back to our house. Best regards, Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Massachusetts

Great location. Walking distance to Duomo, etc.

Posted 03-Jul-2017
Great trip. Request interior room for quiet stay. Great breakfast, service, etc. we would stay there again!
Comment from Hotel Management
04-Jul-2017 by General Manager, Hotel Management
Dear Ariane, Thank you very much for your great comments. All the team is delighted to read your feedback about our location and how satisfying your stay with us was. Our guests' satisfaction is our goal every day and we cannot be happier to know that we made you feel at home. We are olaso glato to know that you enjoyed our Breakfast Experience during the mornings and look forward to welcoming you back in the UNA Hotels world Best Regards, Leonardo Serranti General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Lima, PE

Milano UNA Stay

Posted 30-Jun-2017
Had a good stay from beginning to end at the UNA hotel in Milano. Very profesional and helpful staff, large rooms and we'll maintained.
Comment from Hotel Management
02-Jul-2017 by General Manager, Hotel Management
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Warmest regards Leonardo Serranti General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel close walkable to everything

Posted 28-Jun-2017
Clean room, spacious and comfortable. Free breakfast. The wifi was a bit slow though. TV only had programs in Italian, no English speaking channels. Hotel was within walkable distance, 10-15 minutes to the Milan Cathedral, Sforza Castle, shopping centers.
Comment from Hotel Management
28-Jun-2017 by General Manager, Hotel Management
Dear Yan, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. Thanks for your notes: you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Kind regards Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location..

Posted 05-Jun-2017
Spent four nights at UNA Cusani and everything went like clock work. I arrived at 11:00AM and was upgraded for free to a king room. WOW!!! Never had this happen before. It was extremely quiet and very clean. No problems through out the stay. Very centrally located.
Comment from Hotel Management
05-Jun-2017 by Leonardo Serranti - General Manager, Hotel Management
Dear Hannah,, Thank you so much for your visit and for enjoying your experience that much, it is extremely motivating when we understand that the attention given to details paid off big time. Thank you for highlighting our personnel attentive professionalism. We are just happy to know that we could turn your stay into such a great one! On behalf of our staff, our warmest gratitude to you, for being the perfect ambassador of our service culture. We are already expecting you to come back to UNA Hotels world Warmest regards Leonardo Serranti General Manager
4 out of 5
by Timo

Posted 17-May-2017 on Hotels
Comment from Hotel Management
19-May-2017
Dear Timo, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then Gentile TimoLa ringraziamo per aver condiviso con noi la sua esperienza. Abbiamo letto con piacere che la nostra struttura ha soddisfatto le sue aspettative. Ci auguriamo di averLa presto nuovamente ospite nel mondo UNA Hotels. La aspettiamo!
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Great hotel in the centre of Milan

Posted 17-May-2017
Within easy walking distance of all major tourist sites
Comment from Hotel Management
17-May-2017 by Leonardo Serranti - General Manager, Hotel Management
Dear John, Thank you so much for your wonderful review about your recent stay at UNA hotel Cusani! We are delighted to read that you had a wonderful experience with us and felt so well assisted by our professional and friendly staff. We would love to welcome you back in the UNA Hotels world in the next future. Kindest regards, Leonardo Serranti General Manager