Ratings based on 121 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Malaysia

Literally just next to Galleria Vittorio Emanuele

Posted 11-Aug-2017
Pros: Modern and clean
Cons: Room wasn't available when we were there about 4.30pm. Need to improve on this
Location: Central location
Very happy with the location of this hotel. Centre of everywhere. Right next to Galleria which is right next to the Duomo! We requested for a corner room with a view of the Galleria and we got it. Nice view
Comment from Hotel Management
22-Aug-2017 by Cecilia Ahumada, Guest Relations Manager, Hotel Management
Dear Guest, Thank you for your useful and kind review! We have taken good note of your comments and we really hope to have the pleasure of welcoming you back soon. Warm regards Cecilia Ahumada
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jul-2017
Good location and rooms are very clean and good size. I highly recommend this hotel.
Comment from Hotel Management
01-Aug-2017 by Cecilia Ahumada, Guest Relations Manager, Hotel Management
Dear Guest, Thank you for your kind and positive review and for recommending our property! We really hope to have the pleasure of welcoming you back in a near future, warm regards Cecilia Ahumada
5 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta

Great hotel! Fantastic!

Posted 16-Jul-2017
This was an amazing hotel! The location was fantastic! The room were beautiful! Overall, a great stay!
Comment from Hotel Management
01-Aug-2017 by Cecilia Ahumada, Guest Relations Manager, Hotel Management
Dear Maria, Thank you for your beautiful review! I am very happy that you appreciated our location and enjoyed your stay with us. We look forward to welcoming you back soon! Sincerely Yours Cecilia Ahumada
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Central location

Posted 31-May-2017
Great five star hotel in every way. Friendly and efficient staff.
Comment from Hotel Management
02-Jun-2017 by Cecilia Ahumada, Hotel Management
Dear Guest, Thank you so much for your comments. We are very happy to hear that you have enjoyed your stay and looking forward to welcoming you back! Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 21-May-2017
Hotel stuff are very attentive and has a very good restaurant Vun!!
Comment from Hotel Management
26-May-2017 by Cecilia Ahumada, Hotel Management
Dear Guest, Than you very much! We are very happy you appreciated the service provided by the team and enjoyed the dinner at our VUN restaurant. Looking forward to welcome you back! Sincerely Yours Cecilia Ahumada Guest Relations Manager
5 out of 5
by A verified traveller

Posted 18-Jan-2017 on Hotels
Was very nice I really enjoy
5 out of 5
by A verified traveller

Posted 11-Jan-2017 on Hotels
Impeccable, warm service.
5 out of 5
by Dr Mohamed

If you can afford it don't hesitate a second !

Posted 10-Jan-2017 on Hotels
This hotel is worth every penny you would spend and the hotel staff are just the greatest in Milano
5 out of 5
by A verified traveller

Convenience and Prestige Hotel

Posted 27-Oct-2016 on Hotels
Location is convenient and the staff is very friendly. The body products provided from hotel is prestige and premium. The staff is very good.
3 out of 5
by A verified traveller

Nice position but fails on service

Posted 27-Sep-2016
I would not recommend this hotel to others. In terms of service they are weak. Requests were placed with Consierge and they were either not followed up, or simply did not provide enough attention to detail (disinterested). There were 3 keys instances that shocked me as to how poor they handled their clients. The breakfast staff are not very friendly or courteous. I decided to go to another 5 star hotel for breakfast and food service. This other hotel made me feel welcome. Its a shame for them as I have just established business links in Milan and London. I dont have much more to say, other than the position of the hotel is wonderful and the door staff are fantastic!! But they are not a very happy bunch. Serious and frank feedback.
Comment from Hotel Management
03-Oct-2016 by Gorka Bergareche, General Manager, Hotel Management
Dear Guest, Thank you for your review. I am very happy that you appreciated the location of our property. On the other hand, I am sorry if the service provided by part of the team was not positive. Please rest assured that I will take your comment very seriously and follow up on it. I really hope to have the chance of welcoming you back in a near future, warmest regards Gorka Bergareche General Manager