Ratings based on 73 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Poor Customer Service

Posted 22-Jul-2017
I booked this hotel for my friend and her son who were travelling from Tenerife back to Ukraine. As instructed, I telephoned the hotel prior to arrival (I also sent a message via Facebook) and arranged airport transfer (their flight was arriving around midnight). The girl I spoke to did not speak great English but I supplied all the detail required. However, no airport transport was arranged and my friend and her son were forced to make their own arrangements - this was most disappointing. Also, with my previous bookings through Expedia, the hotel cost has always been automatically taken from my card on arrival. This was not the case this time and my friend had to pay at the hotel. Overall a very disappointing experience !!!
Comment from Hotel Management
26-Aug-2017 by Hotel Manager, Hotel Management
Thank you for your opinion. The card given in the booking will be charged at the time the Guest will write us - we don't have this information. Guests pick up from the airport when they call us and they say they are ready to pick up - apparently no one has called us. Contact with the reception is by phone or email, not by facebook The staff at our reception desk speaks English well, they are sure to understand what you mean. These inconveniences could have been avoided by informing us of the transport and charge of the card. Welcome in the future, Surely there will no longer be any of these understatements Hotel Manager
3 out of 5
by Harry

Good place if you have a early flight

Posted 03-Apr-2017 on Hotels
I stayed at the hotel for less than 8 hours since I was catching an early morning flight. The room was typical, but the bathroom had been renovated. Wifi was good, noise level was not bad from outside, but there were some noisy guests in adjacent rooms. The hotel shuttle was available even at 4:30a. It's a short, ~5 minute ride to the airport. There are several other hotels adjacent, but nothing else in terms of dining.
Comment from Hotel Management
10-Apr-2017
I am grateful for your positive feedback and we are looking forward to welcoming you back at our hotel. We are working on the bathroom renovation already. Rgds, Tomasz Czerwinski General Manager
5 out of 5
by William

Great Value!

Posted 04-Mar-2017 on Hotels
The hotel receptionist was wonderful and kind. She was very nice and helped us organize the shuttle in the morning to the airport.
Comment from Hotel Management
15-Mar-2017
Dear Guest, thank you for your positive feedback. Customer care is one of our highest priorities and receiving such a nice comment is always a great reward and make our work worth all the efforts. We are looking forward to welcoming you back at our hotel. Sincerely Yours, Tomasz Czerwiński General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Birmingham, UK

Posted 05-Sep-2016
Really nice and clean hotel close to Katowice airport.
3 out of 5
by Naresh

This traveller left a rating score only Posted 31-Aug-2016 on Hotels
4 out of 5
by Paul

This traveller left a rating score only Posted 27-Jul-2016 on Hotels
5 out of 5
by michael

This traveller left a rating score only Posted 15-Jul-2016 on Hotels
4 out of 5
by bartlomiej from london

convenient for Katowice airport travellers

Posted 04-Jul-2016 on Hotels
very good if you want to relax after late night arrival to Pyrzowice airport, clean room, good breakfast, polite service
5 out of 5
by Beata from Brighton

Amazing forest around hotel

Posted 01-Jul-2016 on Hotels
Lovely hotel surrounded by forest. Will come back :)
5 out of 5
by A verified traveller

Posted 23-Jun-2016 on Hotels
good service