Ratings based on 10,683 verified reviews

4.0 out of 5
82% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 14-Jun-2019
I loved the location. The lobby has a starbucks cafe and a bar, which makes the stay very pleasant. The housekeeper was very kind and gave us some tips. The check in and out was very simple. And your service to store your suitcases has a fair price and is very easy.
5 out of 5
by a verified traveller from Victoria, BC

Posted 13-Jun-2019
Loved the lounge. Hotel offered value for the $25 destination fee.
Comment from Hotel Management
14-Jun-2019 by Reputation Management Coordinator, Hotel Management
Dear Guest, thank you for the 5-Star review. We are glad that your time in the city was enjoyable and that we were able to meet your expectations at a great price. We couldn't be more pleased that you enjoyed your stay and we appreciate you taking the time to let us know you especially enjoyed the lounge. Thank you for choosing the Sheraton New York Times Square Hotel and we hope to have the opportunity to welcome you back for a future stay. Joseph Giordano, Reputation Management Coordinator
4 out of 5
by a verified traveller

Posted 12-Jun-2019
Comment from Hotel Management
15-Jun-2019 by Reputation Management Coordinator, Hotel Management
Dear Guest, thank you so much for the terrific rating regarding your stay at Sheraton New York Times Square Hotel. We hope you are already planning another trip our way. Joseph Giordano, Reputation Management Coordinator
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 12-Jun-2019
5 out of 5
by a verified traveller

Posted 12-Jun-2019
Great staff. Very helpful and tolerant of exhausted tourists
Comment from Hotel Management
13-Jun-2019 by Reputation Management Coordinator, Hotel Management
Dear Guest, it was a pleasure reading your review of the Sheraton New York Times Square Hotel. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we look forward to sharing your compliments with them. We are grateful for the recommendation and thank you for choosing us. Joseph Giordano, Reputation Management Coordinator
4 out of 5
by a verified traveller

Posted 12-Jun-2019
Comment from Hotel Management
12-Jun-2019 by Reputation Management Coordinator, Hotel Management
Dear Guest, thank you for staying with us and for your gracious rating. On behalf of all of us at the Sheraton New York Times Square Hotel, we would like to invite you for another outstanding visit. Joseph Giordano, Reputation Management Coordinator
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 11-Jun-2019
2 out of 5
by a verified traveller

Posted 11-Jun-2019
Comment from Hotel Management
12-Jun-2019 by Reputation Management Coordinator, Hotel Management
Dear Guest, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Joseph Giordano, Reputation Management Coordinator
5 out of 5
by a verified traveller from Dalton Ga

Posted 11-Jun-2019
Love the Sheraton. Stayed here last year too. Close to everything. The staff is very helpful.
5 out of 5
by a verified traveller

Posted 11-Jun-2019
Comment from Hotel Management
13-Jun-2019 by Reputation Management Coordinator, Hotel Management
Dear Guest, all of us at the Sheraton New York Times Square Hotel appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Joseph Giordano, Reputation Management Coordinator