Ratings based on 10,695 verified reviews

4.0 out of 5
82% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 19-Jun-2019
Excellent location! Close to shopping, transportation, theaters, etc. But our personal coffee cups (commemorative ones) disappeared from our rooms and a faulty lamp never got changed. We reported both issues twice, but they were never addressed.
1 out of 5
by a verified traveller

Posted 19-Jun-2019
Charged me for all the juices and beverages . That I did not use . Very bad experience
4 out of 5
by a verified traveller

Posted 18-Jun-2019
Its hard to understand the transportation fees and the room credits.
4 out of 5
by a verified traveller

Posted 18-Jun-2019
Comment from Hotel Management
18-Jun-2019 by Reputation Management Coordinator, Hotel Management
Dear Guest, thank you for staying with us and for your gracious rating. On behalf of all of us at the Sheraton New York Times Square Hotel, we would like to invite you for another outstanding visit. Joseph Giordano, Reputation Management Coordinator
5 out of 5
by a verified traveller from Orlando

Posted 17-Jun-2019
We enjoyed our stay and the location was great. The staff were friendly and helpful. I would stay here again on my next trip.
Comment from Hotel Management
19-Jun-2019 by Reputation Management Coordinator, Hotel Management
Dear Guest, thank you for the great review. It is always exciting to know that we exceeded your expectations with our hospitality and location. Surrounded by iconic attractions, you can feel the unrivaled energy and colorful culture of Midtown Manhattan from our perfectly placed location. It was our pleasure serving you at the Sheraton New York Times Square Hotel, and we hope to see you again soon. Joseph Giordano, Reputation Management Coordinator
1 out of 5
by a verified traveller

Posted 17-Jun-2019
Comment from Hotel Management
18-Jun-2019 by Reputation Management Coordinator, Hotel Management
Dear Guest, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Joseph Giordano, Reputation Management Coordinator
4 out of 5
by a verified traveller

Posted 17-Jun-2019
Great location, very friendly staff and clean rooms
5 out of 5
by a verified traveller

Posted 17-Jun-2019
Comment from Hotel Management
18-Jun-2019 by Reputation Management Coordinator, Hotel Management
Dear Guest, thank you for rating your stay at Sheraton New York Times Square Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Joseph Giordano, Reputation Management Coordinator
5 out of 5
by a verified traveller

Posted 17-Jun-2019
Comment from Hotel Management
17-Jun-2019 by Reputation Management Coordinator, Hotel Management
Dear Guest, thank you for choosing Sheraton New York Times Square Hotel and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Joseph Giordano, Reputation Management Coordinator
5 out of 5
by a verified traveller

Posted 16-Jun-2019
Close to everything, very friendly and helpful staff!
Comment from Hotel Management
17-Jun-2019 by Reputation Management Coordinator, Hotel Management
Dear Guest, thank you for the great review. It is always exciting to know that we exceeded your expectations and that you loved our accessible location as well as attentive service by our associates. It was our pleasure serving you at the Sheraton New York Times Square Hotel, and we hope to see you again soon. Joseph Giordano, Reputation Management Coordinator