Ratings based on 20,044 Verified Reviews

3.7 out of 5
76% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

NYC vacation

Posted 19-Aug-2017
Pros: price and location
Cons: room size was very small and across from elevator bank. street noise was high.
Location: close to Grand Central and good access to subway system. walking distance to Times Square
we have stayed multiple times at the Roosevelt. this time we got the smallest room we ever have and it was directly across from the elevator bank. it was on the 12th floor but still very noisy from the street. we like the atmosphere of the hotel but the room and noise are making us think twice about staying there again. the price was good. the 27$ facility daily facility charge was high. the location is convenient to Grand Central Terminal and Times Square.
3 out of 5
by A verified traveller from ft. lauderdale

Great old place - needs a refresh

Posted 19-Aug-2017
Pros: Staf, lobby, location
Cons: Refresh the rooms, the elevators!
Location: Convenient o shopping, transit
This iconic hotel has a beatitful lobby and lovely staff. The elevators are slow - if you stay on a lower floor - take the stairs. The king room was nice - but the bathroom was tiny - even by NY standards. The rooms could use a refresh - a bit tired.
3 out of 5
Recommended
for Families
by A verified traveller from Upstate NY

Nice place, slow evlevators

Posted 18-Aug-2017
Pros: It is an elegant hotel, and holds its historic appearance.
The overall stay was good! It is an elegant hotel, and holds its historic appearance. The concierge that sits at the desk above the check in area (it was a woman) was rude when we inquired about directions. It appeared that the bathtub was not being cleaned out everyday, but just wiped out. There was film on the tub through our entire stay. You could tell it was not cleaned with any kind of cleaning agent. Safe box in room and HBO and Cinemax available, but no in room coffee station, microwave or refrigerator. Had to pay a resort fee for every day we stayed they, which added up to an extra $100. Not sure what that was for since the hotel did not really offer any kind of "resort" amenities other than a gym which I'm sure most people do not even use.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Aug-2017
Either accept what I am submitting or forget about it.
3 out of 5
by A verified traveller

Good location but old facilities.

Posted 18-Aug-2017
The location of the hotel is good. It is walkable to the Time Square. And it is close to the Grand Central station, we can just go across the MetLife building to the station. The facilities of the room are very old. The room is always humid.
4 out of 5
Recommended
for Everyone
by A verified traveller from Puerto Rico

Very nice hotel

Posted 18-Aug-2017
Excellent hotel when looking for a classy stay. Very elegant and vintage, just as I wanted. We asked for a high floor and was given a room on the 14th floor in a very quiet and private corner. The hotel is located on the 5th street and Times Square is on the 7th for what it was very easy to move around from the hotel; perfect location. *cons The room had a heavy cigarette smell even though the room was a non smoking one. In addition the vending machines on the floor were out of service the hole stay and only 2-3 elevators on service instead of all 6 causing delays due to guest traffic. Some bar employees were rude while the front desk experience was extraordinary.
2 out of 5
by A verified traveller from San Francisco, CA

Location is the only convenience

Posted 17-Aug-2017
Wrapping up a whirlwind East Coast tour of NYC, Philly and Washington DC in seven days and stayed at lots of great hotels EXCEPT the Roosevelt. Where shall I start? First, the photos on the website of the room is nowhere what it's really like. Nothing seems to have been updated except the sheets and bedcovers. Lines to check in and check out luggage were long, restaurant menu and options are poor and limited and the overall service shown by the staff is mediocre at best. Price was decent. It with many more options in Manhattan, it's worth paying a little more for much improved quality and amenities over the Roosevelt Hotel.
4 out of 5
by A verified traveller from Ft. Lauderdale

Great history....

Posted 17-Aug-2017
Love this history of this place. And the staff is absolutely lovely. The room was nice - could use some refreshing. The bathroom in our king room was tiny - very tiny - unreasonably tiny (even by NYC standards)
4 out of 5
Recommended
for Everyone
by A verified traveller from Washington State

Good hotel close to the best of Midtown Manhattan

Posted 17-Aug-2017
Pros: The vintage feel and look of the lobby was nice. Lots of brass and stone.
Cons: I suppose our air conditioner could have been a bit stronger, though it kept the room cool enough for us.
Location: It was surprisingly quiet at the hotel which was nice. Lot's to do and see close by the hotel.
The Roosevelt Hotel was a good hotel for us. We enjoyed it's lobby for it's vintage feel. The hotel was an easy 10-12 minute walk to Times Square and the Broadway shows we took in. It is perhaps five minutes from Grand Central Terminal which was convenient. The Metropolitan Museum was around a 40 minute walk so after doing that once, we took the subway from Grand Central. It was quite nice to be an easy walk from The Chrysler Building, Grand Central Terminal, The Met Life building, Broadway, Times Square, Gray's Papaya, Madam Tussaud's, Shake Shack (very good burger and fries), Rockefeller Center, The Museum of Modern Art, Bryant Park, New York Public Library, The Empire State building, and so much more to see in Midtown.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2017
hotel was very nice ,but need to do something about the elavators to slow