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Reviews of TownePlace Suites by Marriott Odessa

3 out of 5
TownePlace Suites by Marriott Odessa
4412 Tanglewood Lane, Odessa, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 297 out of 479 reviews" "
Rating 8 - Good. 128 out of 479 reviews" "
Rating 6 - Okay. 31 out of 479 reviews" "
Rating 4 - Poor. 11 out of 479 reviews" "
Rating 2 - Terrible. 12 out of 479 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric, Alpine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay now that construction is done. Breakfast was better than in the past. Good location, slightly off main road but within reaching distance to many items.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, efficient check in…..negative TV internet was intermittent.
Stayed 2 nights in Mar 2024

10/10 Excellent

Randy, Albuquerque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cost was super reasonable for the quality of hotel.
Stayed 1 night in Jan 2024
Response from Eustacia on 27 Jan 2024
Randy,Thank you for sharing your experience with us. Your feedback has been shared with our team. We appreciate your business.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very clean and comfortable.
Stayed 1 night in Jan 2024
Response from Eustacia on 27 Jan 2024
Thank you for sharing your recent experience. We appreciate your comments and hope that the rest of your trip was enjoyable.

10/10 Excellent

Trevor

Stayed 1 night in Dec 2023
Response from Eustacia on 27 Jan 2024
We appreciate your business and your rating. Thank you for staying with us.

10/10 Excellent

Clayton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Eustacia on 27 Jan 2024
Clayton,Thank you for your rating and for choosing to stay with us.

8/10 Good

Laurie

Stayed 1 night in Dec 2023
Response from Eustacia on 27 Jan 2024
Laurie,We appreciate your rating for your stay with us. We hope the rest of your trip was enjoyable. Thank you for your business.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very happy with the people who took care of us, those who had cleaned well, and we had a very good visit.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like this hotel but I believe the room we stayed in was once a smoking room.
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Not as good as before. Service always excellent!
We have stayed here before and always appreciate the service, breakfast, comfort, and proximity to our event location. A few things we were disappointed about this stay compared to the last included food that was left in the fridge prior to our arrival, empty toilet paper, and our initial request to be on the first floor not being received. I did ask for this to be changed upon our arrival and it was, but the initial request was obviously not received when we booked. We were also unimpressed with the lack of cleanliness of the room in addition to food being left in the fridge and empty toilet paper upon our arrival.
Stayed 1 night in Sep 2023

4/10 Poor

Harmony

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
A solid 2/5 stars. The entire hotel was warm and humid, and had a musty odor. All of the common areas were dirty (greasy elevator buttons, slippery film on lobby floor, etc..). The bed was very uncomfortable. The toilet was so close to the shower that the shower curtain kept draping over me when I sat on the toilet. I regret staying here. On the bright side, the night shift front desk lady was very nice.
Stayed 1 night in Aug 2023

6/10 Okay

Eric

Stayed 5 nights in Aug 2023

10/10 Excellent

Vanessa, El paso

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, clean hotel, and comfortable
Stayed 1 night in Aug 2023

10/10 Excellent

Margaret

Liked: Cleanliness, room comfort
Awesome place to stay
Amazing stay as always Great breakfast super clean very nice kitchen will definitely continue to stay here when we visit Odessa
Stayed 2 nights in Aug 2023

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great pool
Stayed 1 night in Jun 2023

10/10 Excellent

Camille

Stayed 2 nights in Jun 2023

8/10 Good

larry

Business traveller
Liked: Cleanliness, room comfort
Love the property but tv not working at all and not replaced in three days. Refrigerator freezer motor makes loud noise every time it kicks on and was not repaired.
Stayed 3 nights in Apr 2023

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Nice quiet clean hotel to stay at!
Stayed 1 night in Apr 2023

6/10 Okay

Eric, Alpine

Disliked: Amenities, property conditions & facilities
Maybe it was a bad time for them but facility was not up to good standards. Breakfast was abysmal. Empty and not being refilled (no wasn't just before closure, was an hour before). Pool was not useable.
Stayed 1 night in Apr 2023

10/10 Excellent

Ruby

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from AR on 24 Mar 2023
Thank you so much for your review Ms Ruby hope to see you next time.

10/10 Excellent

Marlen

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Birthday party
Great place to stay close to restaurants and stores. Staff very friendly and helpful. The rooms were very nice and clean. The bed was awesome. We would definitely stay here again.
Stayed 1 night in Mar 2023
Response from AR on 24 Mar 2023
Thank you for your review and hope to see you next time.

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Not so good. Hotel did not notify no hot water that was/ is a problem for over a month. Toilet would not flush properly.
Stayed 4 nights in Feb 2023

8/10 Good

Scott

Stayed 3 nights in Feb 2023

6/10 Okay

Christine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, property conditions & facilities
We were passing through on a road trip. We were put in a handicap room. The shower only had warm water. Because we were only there one night and didn’t find the problem until morning they didn’t have an opportunity to correct it.
Stayed 1 night in Feb 2023

10/10 Excellent

Shanna

Stayed 2 nights in Jan 2023

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean place Comfortable rooms
Stayed 1 night in Jan 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, room comfort
Every nice place.
Stayed 2 nights in Dec 2022

10/10 Excellent

Barbara

Liked: Cleanliness, room comfort
My stay was great; just a little relaxation from work. This is the 2nd time I've stay there. I will stay there on my next vistor. Everyone employee I encountered was very professional
Stayed 2 nights in Dec 2022

10/10 Excellent

Jacob

Stayed 1 night in Nov 2022

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Ruben

Travelled with family
Disliked: Amenities, property conditions & facilities
Staff was bad. Cleanliness was bad. Didn’t clean my room, communication sucked
Stayed 2 nights in Nov 2022

10/10 Excellent

Moses

Business traveller
Liked: Cleanliness, room comfort
Absolutely amazing stay thank you staff
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Ruth

Stayed 2 nights in Sep 2022

10/10 Excellent

Angelina

Stayed 2 nights in Aug 2022

10/10 Excellent

RAAD

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were very pleased with our stay. The pool was very nice and clean and breakfast was great
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Danielle

Travelled with family
Liked: Amenities, property conditions & facilities
Enjoyed our stay. Clean property. The breakfast was an amazing bonus.
Stayed 1 night in Jul 2022

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The lady who checked me in was so nice! I checked in around 6pm. She was really welcoming! Give this lady a raise. The world needs more of her customer service experience!
Stayed 1 night in Jul 2022

10/10 Excellent

Cathy

Business traveller
Liked: Cleanliness, room comfort
Great hotel!
Nicest, cleanest hotel I’ve stayed at in a while. Love the kitchenette—they thought of everything you would need, dishes, hand towels, silverware, etc. Pool was great, even had a fountain. Walking distance to mall. Wish I could’ve stayed a couple more nights!
Stayed 1 night in Jul 2022

8/10 Good

Noel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is conveniently located in town behind the mall. It’s a newer property and well maintained. The hotel was quiet and the front desk clerk friendly. Overnight the firm bed was comfortable minus the wimpy pillows. The room was large with a modern, clean kitchen. Very livable for an extended stay.
Stayed 1 night in Jul 2022

10/10 Excellent

Vashati

Liked: Cleanliness, room comfort
Excellent stay..will stay again
Excellent stay. The property very well maintained and clean. Complimentary snacks and coffee throughout the day. The staff very friendly and welcoming.
Stayed 2 nights in Jun 2022

8/10 Good

Glenn, Elko

Liked: Cleanliness, amenities, property conditions & facilities
Only dislike would have been the breakfast options, no plain oatmeal and were out of coffee at 20 mins till end of breakfast and acted as though they didn't want to make anymore
Stayed 2 nights in Jun 2022
Response from AR on 7 Jun 2022
Thank you for your feedback.

6/10 Okay

Ray

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Pictures on wall rattled every time AC cut on. Trouble with flushing toilet. Bed was uncomfortable could feel lumps in mattress
Stayed 1 night in May 2022
Response from AR on 7 Jun 2022
Thank you for taking the time out to share your feedback, it is truly appreciated.

4/10 Poor

KERRY

Liked: Cleanliness
Disliked: Room comfort
Okay
Hotel was mostly clean. However one room had rice all over floor with it spilling out into hallway. Bed was uncomfortable and left us with back aches and stiffness. TV is in wrong place to watch from bed.
Stayed 3 nights in May 2022
Response from AR on 31 May 2022
Thank you for sharing your feedback and I would like to apologize for this incident and will pass on information to leadership team as well.

2/10 Terrible

michael

Stayed 1 night in Apr 2022

8/10 Good

Sharen

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2022
Response from AR on 21 Mar 2022
Thank you for your positive feedback.