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Reviews of Hilton Garden Inn Odessa

3 out of 5
Hilton Garden Inn Odessa
5221 Jbs Pkwy, Odessa, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 212 out of 389 reviews" "
Rating 8 - Good. 94 out of 389 reviews" "
Rating 6 - Okay. 47 out of 389 reviews" "
Rating 4 - Poor. 17 out of 389 reviews" "
Rating 2 - Terrible. 19 out of 389 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

BRENDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time at this Hotel. I would stay here again. We love it. Very clean and friendly and quiet.
Stayed 2 nights in Apr 2024
Response from Front desk Agent on 8 Apr 2024
Thank you for your response, this will help us in the near future to keep doing better.

10/10 Excellent

Mary L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk Agent on 2 Apr 2024
Thank you for taking the time in reviewing our hotel, this will help us to get better in the near future.

10/10 Excellent

Fabián

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the staff in general
Stayed 2 nights in Mar 2024
Response from Front desk Agent on 27 Mar 2024
Thank you for your response this will help us to get better in the near future.

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Front desk Agent on 18 Mar 2024
Thank you for taking the time of responding and giving us your feedback. We appreciate your business and we hope to see you again soon!

10/10 Excellent

Marcos

Stayed 1 night in Mar 2024
Response from Front desk Agent on 8 Apr 2024
Thank you for your visit at our hotel in the past few days. We hope we will see you again soon!

10/10 Excellent

Katherine

Travelled with family, Business traveller
Nice
Stayed 1 night in Feb 2024
Response from Front desk Agent on 5 Feb 2024
Thank you for staying with us we hope you enjoyed your stay. Our goal is to provide the best possible experience for you and your guests.Sincerely, Maria

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Front desk Agent on 10 Jan 2024
Thank you for your response, we hope we will see you again soon!Sincerely, Maria

8/10 Good

Terry

Stayed 1 night in Jan 2024
Response from Front desk Agent on 10 Jan 2024
Thank you for taking the time in responding, your response will give us the opportunity to get better in the near future. Sincerely, Maria

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front desk Agent on 4 Jan 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was terrific, no issues. The facility was pet-friendly. Which is a big plus, our dog enjoyed every minute and loved to explore the grounds. My wife and I loved the accommodations, everything was very clean and impressive. We would definitely recommend this to everyone.
Stayed 2 nights in Dec 2023
Response from Front desk Agent on 19 Dec 2023
Thank you for staying with us these past few days. Your comments would be help us in getting better in the near future. We hope we would see you again.Sincerely, Maria

2/10 Terrible

Carolyn

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities
party on the 3rd floor above us. had maybe w hrs of sleep. in town one night will be exausted for work yoday. will not recommend h
Stayed 1 night in Dec 2023
Response from Front desk Agent on 11 Dec 2023
We apologize for the inconvenience, your comments would help us get better in the near future. We do appreciate your business and your thoughts. Please let us know if you need anything else.

10/10 Excellent

audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was awesome. A lot of options more than most places give
Stayed 1 night in Nov 2023
Response from Tom on 14 Nov 2023
Thank you for your response. We appreciate you taking the time to give us some feedback. We hope you have a great Holiday Season and we look forward to hopefully welcoming you back again.

4/10 Poor

Israel

Disliked: Staff & service
Not so good. Didnt get checked in for at least a hour. They said they couldnt find my reservation. Not too well experience all together
Stayed 1 night in Nov 2023
Response from Front desk Agent on 17 Nov 2023
I do apologize for the inconvenience that you got during your stay, we hope we can amend this on your next stay. If you have any concerns please reach out directly to the hotel.Sincerely, Maria

10/10 Excellent

manuel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Nov 2023
Response from Front desk Agent on 8 Nov 2023
Thank you for your response this will help us get better in the near future. Hope we see you next time!

8/10 Good

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon entering the property the hotel looked and smelled very clean. Loved the on property bar and restaurant was a plus. Lots of areas in lobby to sit and socialize would definitely visit again.
Stayed 1 night in Oct 2023
Response from Front desk Agent on 27 Oct 2023
Thank you for taking the time in reviewing us, this will help us to get better in the near future. We hope to see you soon!

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front desk Agent on 27 Oct 2023
Thank you for taking the time in reviewing us, this will help us to get better in the near future. We hope to see you soon!

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front desk Agent on 11 Oct 2023
Thank you for taking the time and giving us your thoughts about your experience, this will help us in the near future to get better.Sincerely, Maria

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice, appreciated the cleanliness
Stayed 1 night in Sep 2023
Response from Front desk Agent on 2 Oct 2023
Thank you for taking the time and responding this survey. This will help us in the near future..Sincerely, Maria

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One time mistake.
Part of my experience was my fault. I asked for a Room, 2 Queen Beds, Accessible (Mobility & Hearing, 3X3 Shower) when I arrived the room was not available. After 30 mins I was offered connecting rooms at an extra charge. This was an unexpected expense. I accepted the offer as I had no other viable choice. Other than that we had a nice stay.
Stayed 2 nights in Sep 2023
Response from Front desk Agent on 20 Sept 2023
Thank you for taking your time and sharing your experience with us, this will help us get better in the near future.Sincerely, Maria

10/10 Excellent

Valentin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent weekend stay
The hotel was clean as well as the service at the counter, bar and restaurant were all excellent.
Stayed 2 nights in Sep 2023
Response from Front desk Agent on 18 Sept 2023
Thank you for taking the time in responding, your comments will help us get better in the near future.Sincerely, Maria

6/10 Okay

Peg, Philadelphia

Stayed 1 night in Sep 2023
Response from Front desk Agent on 11 Oct 2023
Thank you for taking the time and giving us your thoughts about your experience, this will help us in the near future to get better.Sincerely, Maria

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Front desk Agent on 15 Sept 2023
Thank you for taking the time of answering our survey, this will help us get better in the near future.Sincerely, Maria

10/10 Excellent

Aleisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very clean! Great facilities! Friendly staff!
Stayed 1 night in Aug 2023
Response from Front desk Agent on 28 Aug 2023
Thank you for taking the time and giving us a score, this will help us in the near future to get better. Sincerely, Maria

10/10 Excellent

Julian

Stayed 1 night in Aug 2023
Response from Front desk Agent on 18 Sept 2023
Thank you for taking the time in responding our survey, your comments will help us in the near future to get better.Sincerely, Maria

6/10 Okay

Maria

Stayed 1 night in Aug 2023
Response from Front desk Agent on 8 Sept 2023
Thank you for taking the time in answering, this will help us to get better in the near future.Sincerely, Maria

10/10 Excellent

sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Front desk Agent on 8 Aug 2023
Thank you for your response, this will help us in the near future to get better. Sincerely, Maria

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front desk Agent on 2 Aug 2023
Thank you for your time, this review will help us to get better in the near future.Sincerely, Maria

10/10 Excellent

Tracie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front desk Agent on 31 Jul 2023
Thank you for your response, this will help us to get better in the near future.Sincerely, Maria

10/10 Excellent

Heliodoro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for family
Great hotel staff and quiet location. The rooms were clean.
Stayed 1 night in Jul 2023
Response from Front desk Agent on 31 Jul 2023
Thank you for your response, this will help us to get better in the near future.Sincerely, Maria

10/10 Excellent

helene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
This was a nice hotel with friendly service and a large, clean room.
Stayed 1 night in Jul 2023
Response from Front desk Agent on 26 Jul 2023
Thank you for your time, this will help us provide a better service in the future.

10/10 Excellent

Kelli

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2023
Response from Front desk Agent on 19 Jul 2023
Thank you for your response, we hope we can see you again.Sincerely; Maria

10/10 Excellent

Melinda

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Front desk Agent on 19 Jul 2023
Thank you for your response, we hope we can see you again.Sincerely; Maria

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel was clean and the service good.
Stayed 3 nights in Jul 2023
Response from Front desk Agent on 10 Jul 2023
Thank you for your feedback, we do appreciate your business and I hope that you stay with us again.Thank you, Maria

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly!
Stayed 2 nights in Jul 2023
Response from GM on 18 Jul 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Tomas RamirezFront Office ManagerHilton Garden Inntomas.ramirez@hilton.com4323665800

6/10 Okay

daniel

Stayed 2 nights in Jun 2023
Response from Front desk Agent on 26 Jul 2023
Thank you for your time, this will help us provide a better service in the future.

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Pet Friendly
Stayed 1 night in Jul 2023
Response from Front desk Agent on 3 Jul 2023
Thank you for taking the time and filling out this survey, this will help us in the near future. Sincerely, Maria

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front desk Agent on 3 Jul 2023
Im sorry to hear that we did not meet your expectation. Thank you for taking the time and filling out this survey, this will help us in the near future. Sincerely, Maria

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Front desk Agent on 23 Jun 2023
Thank you for your stay and for posting your feedback. We look forward to see you again, soon. Sincerely,Maria

8/10 Good

Kelli

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023
Response from Front desk Agent on 23 Jun 2023
Thank you for your stay and for posting your feedback. We look forward to see you again, soon. Sincerely,Maria

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Front desk Agent on 23 Jun 2023
Thank you for your stay and for posting your feedback. We look forward to see you again, soon. Sincerely,Maria

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Hotel was clean, room was clean, bed extremely comfortable. Staff was very friendly and helpful. He brought me another coffee maker after midnight when I called that mine wasn't working correctly.
Stayed 2 nights in May 2023
Response from Front desk Agent on 23 Jun 2023
Thank you for your stay and for posting your feedback. We look forward to see you again, soon. Sincerely,Maria

6/10 Okay

Shelby

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Front desk Agent on 23 Jun 2023
Thank you for your stay and for posting your feedback. We look forward to see you again, soon. Sincerely,Maria

10/10 Excellent

Cathie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Great place!
Stayed 1 night in May 2023
Response from Front desk Agent on 23 Jun 2023
Thank you for your stay and for posting your feedback. We look forward to see you again, soon. Sincerely,Maria

6/10 Okay

Alfredo

Liked: Cleanliness, property conditions & facilities, room comfort
Clean stay
Hotel stated on website that room service was available and it wasn't.
Stayed 2 nights in May 2023
Response from Front desk Agent on 23 Jun 2023
I do apologize for the inconvenience this had caused you during your stay, I hope we could see you again in the near future.

2/10 Terrible

bobby

Stayed 1 night in Mar 2023
Response from Front desk Agent on 27 Jun 2023
Thank you for your stay and for posting your feedback. We look forward to see you again, soon. Sincerely,Maria

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DIFFINANTLY WOULD STAY AGAIN
Hotel had everything we look for in a Hotel. Plugs for phone on nightstands, soft bed w/luxurious linens, great pillow. Kuri w/halfnhalf! Thick door to keep out corridor sound, shower gel, shampoo & conditioner pump bottle not those tiny bars.
Stayed 1 night in Feb 2023
Response from GM on 26 Jun 2023
Thank you for your stay and for posting your feedback. We look forward to see you again, soon. Sincerely,Maria

10/10 Excellent

Ron

Stayed 1 night in Feb 2023
Response from GM on 26 Jun 2023
Thank you for your stay and for posting your feedback. We look forward to see you again, soon. Sincerely,Maria

8/10 Good

MARK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was a Great place to stay. Clean and Great hospitality.
Stayed 1 night in Feb 2023
Response from GM on 26 Jun 2023
Thank you for your stay and for posting your feedback. We look forward to see you again, soon. Sincerely,Maria

10/10 Excellent

Mike, Owasso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff.
Stayed 3 nights in Feb 2023
Response from GM on 26 Jun 2023
Thank you for your stay and for posting your feedback. We look forward to see you again, soon. Sincerely,Maria

10/10 Excellent

Kathryn

Stayed 1 night in Jan 2023
Response from GM on 26 Jun 2023
Thank you for your stay and for posting your feedback. We look forward to see you again, soon. Sincerely,Maria