We had to move rooms due to first room having chewing gum stuck on wall, generally dirty and hair on floor in bathroom. Also drink all over telephone so could not call reception from the room..second room, a little cleaner but not great. Terrible road noise in night, windows thin. Not enougj pillows or towels, 2 for a famiy room of 4.
Comment from Hotel Management
09-Jul-2019 by Jade, Hotel Management
Thank you for your feedback regarding your stay at Holiday Inn Express Middlesbrough - Centre Square, UK. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. On behalf of the hotel, I'm sorry we fell below your expectation regarding the cleanliness of the rooms. We will address this concern with the relevant members of staff from our Housekeeping department.
With regards to the road noise, unfortunately given our city centre location, we do find that some external noise can be heard during busy times.
Again, we appreciate you sharing your review. I hope that next time you are visiting the area, you will give us another chance to make it up to you.