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It was just overall great . Breakfast was such a relaxing pleasure overlooking Town Square ( I would like either Porridge or Muslei (not Alpen )
Good job , staff were ace
I had a 1 night stay as part of a business trip in early Nov. The hotel is well located and the room was very comfortable. The staff were helpful and pleasant.
stephen
Stayed 1 night in Nov 2023
Response from TEAMHIEX on 27 Nov 2023
Hey Stephen, thank you for the great review! We hope to see you again soon.
Excellent location and facilities. Staff were friendly and helpful.
Philippa
Stayed 2 nights in Oct 2023
8/10 Good
Verified traveller
Business traveller
20 Oct 2023
Liked: Cleanliness, staff & service, room comfort
WIFI
WIfi is not working, and Dest stand is not working.
Except this, everything is god
Verified traveller
Stayed 2 nights in Oct 2023
Response from TEAMHIEX on 24 Oct 2023
Hey anonymous, thanks for leaving a review! Sorry to hear you had difficulty connecting to the Wi-Fi - we're always on hand 24/7 to assist with anything you may need. We hope to see you again soon.
6/10 Okay
P
Business traveller
14 Oct 2023
Liked: Cleanliness, staff & service
Adequate
Adequate. Strange entry procedure from car park.
Public area seating not very comfortable.
I was told it was due for refurbishment. Restaurant not as interesting as goinf out!
Room had the thinnest toilet paper imaginable!
P
Stayed 5 nights in Oct 2023
Response from TEAMHIEX on 24 Oct 2023
Hi P, thank you for taking the time to leave us your review. Sorry to hear that you had a few issues with your stay. If you would like to talk to us directly we would love to hear from you.
Very helpful staff and clean, comfortable rooms. A full breakfast and unlimited lattes included in the room price make this extremely good value for money.
Trevor
Stayed 1 night in Oct 2023
Response from TEAMHIEX on 17 Oct 2023
Hi Trevor, thanks for the excellent review! We hope to see you again soon.
very comfortable stay, only one night but would definitely use again..
ps. the best Hotel Pillows i have ever used.!!
Martin
Stayed 1 night in Sep 2023
Response from TEAMHIEX on 29 Sept 2023
Thank you for an amazing review, Martin! We are thrilled to hear you enjoyed your stay, and we look forward to welcoming you back to the hotel in the future!
Situated at the back of the hotel by a service road / bin area. Very noisy through the night. Also across from what sounded like generators at the shopping centre which wells a constant background noise so very hard to sleep.
Dayne
Stayed 2 nights in Aug 2023
Response from TEAMHIEX on 21 Sept 2023
Hi Dayne, thanks for taking the time to leave us your feedback. We're very sorry to hear that there was external noise that affected your sleep. If you'd like to discuss this further we'd love the opportunity to talk to you directly.
Traveled up for a football match, Easy check in, room was very clean, very good breakfast, Noon check out was good as it was pouring with rain. Would stay here again anytime i'm visiting Middlesborough
Gordon
Stayed 1 night in Aug 2023
Response from TEAMHIEX on 16 Aug 2023
We are thrilled to hear you enjoyed your stay with us, Gordon! We hope to welcome you back to the hotel soon!
Good location. Parking above hotel in the Cleveland centre or 10 mins from train station.
Clean hotel, friendly staff, very good selection of cooked items for breakfast. Will stay again when I’m next in Middlesbrough.
LUCY
Stayed 1 night in Jul 2023
Response from TEAMHIEX on 26 Jul 2023
Hi Lucy - thanks for the wonderful review. We can't wait to see you again.
Stayed here many a item and service is always good just a few minor issues with room after changing rooms do to sofa bed not being able to put away the second room we had was ok but yea tray hadn’t been restocked properly and cleaned very well and the bathroom fan kept going all night which was a bit noise but in general a good stay
Samantha
Stayed 1 night in Jul 2023
Response from TEAMHIEX on 25 Jul 2023
Hi Samantha, we're very sorry to hear about the small issues during your stay. We will get the bathroom fan checked over and we do hope to welcome you back soon.
6/10 Okay
Christopher
10 Jul 2023
Liked: Cleanliness, room comfort
Disliked: Staff & service
No room service available
Christopher
Stayed 2 nights in Jul 2023
Response from TEAMHIEX on 10 Jul 2023
Hi Christopher, thank you for leaving us your review. Disappointed to see your score as we are a Holiday Inn Express, room service is not part of the brand. We hope that you did enjoy the rest of your stay with us.