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Reviews of Metropole Hotel and Spa

4 out of 5
Metropole Hotel and Spa
Temple Street, Llandrindod Wells, Wales

Reviews

8.4

Very good

Rating 10 - Excellent. 102 out of 232 reviews" "
Rating 8 - Good. 81 out of 232 reviews" "
Rating 6 - Okay. 34 out of 232 reviews" "
Rating 4 - Poor. 10 out of 232 reviews" "
Rating 2 - Terrible. 5 out of 232 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming old luxury hotel. Great spa add on. Nice integrated hotel restaurants on premise. Room fixings need some updating to todays look. Rooms are not as large as some other fine hotels. Wonderful old world luxury demeaner with lounging areas on the first floor and spa included with room. Seems to be a center for many activities. Positive experience for guests.
Stayed 1 night in Apr 2024

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, lovely breakfast and evening meals. We used it as a base for our walking holiday. The pool steam room and hot tub were a very nice thought to come back too.
Stayed 2 nights in Mar 2024

8/10 Good

Natalie

Business traveller, Travelled with partner
This a beautiful Hotel, the inside is tired and needs some tlc. However, the location is good, rooms are a good size. Plenty of parking.
Stayed 1 night in Mar 2024

10/10 Excellent

Diana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Will definitely come back
Stayed 1 night in Mar 2024

10/10 Excellent

Natalie

Business traveller
Liked: Amenities
Beautiful historic hotel. Plenty of parking available. Close to amenities. Common areas are spacious yet inviting. Hotel rooms are lovely. My bathroom was en-suite but down some stairs which I found very unique. I ate in the brasserie which was good. I would definitely come back.
Stayed 1 night in Feb 2024

8/10 Good

Carl

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great that we Could take our Yorkie, The pool and spa are great. Restaurants and bar are astronomically priced. £6 a pint... But overall decent stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting decor and history. Very attentive staff, clean and very good food. A treasure!
Stayed 1 night in Jan 2024

6/10 Okay

Jake

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice staff and really good food. Comfortable bed and good night sleep in general just some very loud banging between 7am and 8am.
Stayed 1 night in Jan 2024

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable winter break.
The room was warm and clean and breakfast included. Central to all the shops in Llandrindod. The staff were helpful and pleasant. An enjoyable stay :) .
Stayed 1 night in Dec 2023

10/10 Excellent

Dr K L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Jacquie

Liked: Cleanliness, staff & service
Room decor revolting colour (329). Hairdryer positioned so it was very difficult to dry one side of hair and look in mirror at the same time. Food nice but not hot. Roast lamb really needed more gravy. Unable to turn off bathroom light and fan at night and it disturbed sleep.
Stayed 3 nights in Nov 2023

10/10 Excellent

GUY

Travelled with family
Excellent hotel
Stayed 1 night in Oct 2023

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
Tired decor
Spa was nice and massage excellent but the roof of the pool is covered in green algae, not very nice, needs a good clean. Food excellent. Bathroom looks like its had a recent makeover and is lovely. Shame the room and rest of the hotel decor is very tired. Not really what you would expect when paying 180 quid for a superior room.
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with Victorian style spa, 2 restaurants, pub and patio area.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Margaret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Check in was efficient and friendly. We had an issue with the room, (not the hotels fault but ours due to a medical need), the receptionist on duty, Sophie, was an absolute star. She was exceptionally busy due to other guest check ins, but took the time to find us a suitable room. She was absolutely brilliant with all the queries from different guests. Calm, professional and friendly, an absolute asset to the company. Our room was warm, clean and comfortable. Had breakfast, plentiful supply of hot food, with the added advantage of gluten free food. We have stayed here before and would happily return,
Stayed 1 night in Sep 2023

10/10 Excellent

Nancie

Travelled with partner
Liked: Amenities
A very pleasant stay. Staff were excellent.
Stayed 4 nights in Sep 2023

8/10 Good

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with partner
Made welcome on arrival and service excellent the pool is brilliant
Stayed 1 night in Sep 2023

10/10 Excellent

Trace

Travelled with partner
Fantastic place, great breakfast, all in all 10 out of 10
Stayed 1 night in Aug 2023
Response from Ilona on 4 Sept 2023
Thank you for your FeedbackKind Regards

10/10 Excellent

J M

Stayed 1 night in Aug 2023
Response from Ilona on 4 Sept 2023
Thank you for your FeedbackKind Regards

10/10 Excellent

Alan

Stayed 1 night in Aug 2023
Response from Ilona on 4 Sept 2023
Thank you for your FeedbackKind Regards

10/10 Excellent

Gaynor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with our night stay at this beautiful h
Very happy with our night at the hotel. Beautiful spacious room with lovely view of the park. Very quiet and peaceful. Clean with everything we needed. Had meal in bar with was excellent. Staff were friendly and helpful. Would definitely recommend and visit again.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ilona on 4 Sept 2023
Thank you for your Feedback.Kind Regards

8/10 Good

Lou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy ,Happy
Very pleasant stay, food was good ,staff were helpful . keep up the good work
Stayed 1 night in Aug 2023
Response from Ilona on 4 Sept 2023
Thank you for your Feedback.Kind Regards

6/10 Okay

Phil

Business traveller
Liked: Cleanliness, staff & service
In need of a renovation
Old style hotel but in need of updating. I felt the price of room vastly over priced but overall the hotel is very reasonable
Stayed 1 night in Jul 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent but not great
In its day - this was probably a grand hotel and still has a sense of grandeur about it but it is definitely looking a little tired and out of date in places now. Having said that the rooms were a very good size, the swimming pool and gym were great and the service was good.
Stayed 2 nights in Jul 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service
Good break
The hotel is huge which is its problem. It must cost a fortune to maintain and this is apparent. The town suffers with faded glory from the days when people flocked here for the spa waters . The town must find it difficult to maintain the number of large hotels. We enjoyed our stay Staff were friendly and helpful. Our room was large and comfortable. The only irritant was the sensor lighting in the bathroom. Our light wouldn’t go out so we had to block lights shining under the doors with pillows. The hotel’s size means it is popular with tour companies A good base for the area
Stayed 3 nights in Jul 2023

6/10 Okay

Paul, London

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jul 2023

8/10 Good

R

Stayed 1 night in Jul 2023

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room, staff, food and service was very good in all respects. Although the decor appears outdated andhas been the same for many years, it is kept to a very high standard of cleanliness and comfort and the decor actually fits the traditional, well-kept original features of the hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

Janet

Stayed 1 night in Jun 2023

6/10 Okay

Barbara

My Metropole experience.
Mostly fine except for Dietary requirements I requested a dish from set three Course menu in the I A La Carte restaurant no way was that possible or to have one course on set menu without paying for three
Stayed 3 nights in Jun 2023

8/10 Good

Martin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Deborah

Disliked: Staff & service, property conditions & facilities, room comfort
Bad choice of Metropole hitel
Our room was £170 per night inc breakfast. We were on the 2nd floor and were told that there was a lift, unfortunately we were on floor 1&1/2 and had to go down a number of stairs with luggage.The room photo showed a pleasant room with bedside cabinets etc - the reality was a room that was so small there was no room for bedside tables only a shelf running behind the bed to put spectacles,etc on ( not very accessible or secure). Moving on to the bathroom with 1 hand towel, 1 bath towel and 1/8 roll of toilet paper and a light that was on a timer - if you wanted more time you had to open the bathroom door again! Not very user friendly. The heating could be changed but no air conditioning or a fan (not sure if there was room for a fan) and as the room faced a busy road we could not open the window to let in some cool air to a very hot room. I think it was a single room for 2!The breakfast was totally self service inc tea, powdered juice and burnt toast! The cooked breakfast was mainly cold and not tasty. We spent quite a while looking for the juice and coffee machines tucked away out of sight. The waitresses did a super job of clearing away dirty plates but could have done a better job of bringing fresh tea (in a pot not out of a vending machine), juice (not powdered water) and toast that was either anaemic or burnt (we actually saw toast on fire coming out of the machine!). This hotel is overpriced, over hyped, not 4 star (based on the room not the spa) and bad value for money.
Stayed 1 night in May 2023

10/10 Excellent

Sarah

Stayed 1 night in Apr 2023

10/10 Excellent

Ashley

Stayed 1 night in Apr 2023

10/10 Excellent

Peter

Stayed 2 nights in Apr 2023

8/10 Good

Angela

Stayed 1 night in Apr 2023

10/10 Excellent

David

Stayed 1 night in Apr 2023

8/10 Good

steven

Stayed 3 nights in Apr 2023

10/10 Excellent

James

Stayed 1 night in Mar 2023

10/10 Excellent

Graham

Stayed 1 night in Feb 2023

8/10 Good

madeleine

Travelled with partner
Liked: Cleanliness, staff & service
Brilliant swimming pool Friendly and efficient staff Food excellent in cafe bar Beds could be more comfortable and bedrooms not sound proof enough Light sensors leave areas of hotel dark at times unless there is movement they detect Overall a pleasant stay
Stayed 1 night in Feb 2023

8/10 Good

madeleine

Travelled with family
Liked: Cleanliness, staff & service
Swimming pool unique very large and warm Food hood in cafe Staff efficient and friendly
Stayed 6 nights in Feb 2023

10/10 Excellent

rachel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, room was lovely and so were the staff. Only issue was how hot the restaurant was where we had breakfast.
Stayed 1 night in Feb 2023

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dawn 007
Nice hotel but over priced. The bedroom was small and sheets left hanging, not tucked in under mattress. We did have a walk in shower( not hand held, just overhead shower). The hotel staff were lovely.
Stayed 2 nights in Jan 2023