Ratings based on 929 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Maryland

Birthday disappointed

Posted 25-Aug-2016
We arrived and check in was smooth, our room was a nice size but the carpets were filthy dirty and very outdated. But we were in Miami we stayed for 4 nights and room was never cleaned, sheets not changed, towels or wash clothes not provided had to ask everyday. Spoke with front desk who said they would take care of it we left out for the day to return and room not cleaned and no towels by this time there was no housekeeper available they offered us clean sheets to make the bed on 3 of the 4 nights hello we r on vacation not housekeeper. Free towels part of resort fee but none available anyday during our stay. We were told to use our room towels and we dos but when we returned no new, clean towels provided. Manger was always not available or gone no one to speak to about this issue. Front desk just kept apologizing. Won't stay again we stayed from 8/19-8/23
5out of 5
by A verified traveller

Cool hotel, good location

Posted 22-Aug-2016
Cool hotel and great staff! One of my best hotel experiences !
2out of 5
by A verified traveller

Disappointing

Posted 20-Aug-2016
My room was the penthouse. I walked in and the rugs were filthy. More so,out of the 4 nights I spent there, air conditioning was bad. They kept saying that since I was in penthouse, the sun made it hotter since I was surrounded by two terraces. I had to keep windows closed the entire visit and it was cool one day. Never again.
4out of 5
by A verified traveller from Washington dc

Nice Location

Posted 13-Aug-2016
Pros: Location, staff, drinks, restaurant, room.
Cons: Make sure all the rooms are in Excellent condition NOT just some.
Location: It's near beach and EVERYTHING!
The Hotel is in a great location! The staff was great! The restaurant and the drinks in the lobby were great as well. Perfect burgers with truffle fries! My original room was NOT good! The window was frosted, the safe and the television did not work. Luckily we were moved into a great room. I really enjoyed the visit.
1out of 5
by A verified traveller

Nice hotel. Filthy carpeting. hideaway bed awful

Posted 13-Aug-2016
The staff was excellent. But we changed rooms three times in 4 days because of the filthy carpeting as well as location and size of the room.
4out of 5
by A verified traveller

Nice hotel, bad room

Posted 10-Aug-2016
No hot water in room 103. Water pressure low in sink. Shower can be redone, toilet nob broke
4out of 5
by A verified traveller from PARIS

Hôtel situé à proximité de la plage de South Beach

Posted 05-Aug-2016
Je viens de passer 13 jours formidables dans un cadre paradisiaque. L'hôtel est vraiment bien situé dans MIAMI BEACH afin un confort tout à fait acceptable.
4out of 5
by A verified traveller from Paris

es simple pero buena ubicacion

Posted 01-Aug-2016
Pros: ubicacion
Cons: limpieza
Location: ubicacion buena para manejarse tambien a pie, las inmediaciones es medio manicomio, pero es asi Miami beach.
La gente del hotel ha sido muy amable. Personalmente me ubique en ese lugar por comodidad de ubiacion, nunca habia elegido ese lugar en otras oportunidades.
4out of 5
by A verified traveller

Nice hotel close to everything

Posted 26-Jul-2016
Personal is always kind and available position is perfect ,my room is pretty tiny for 4 people.
3out of 5
by A verified traveller

Posted 25-Jul-2016
Friendly staff, excellent service experience. Food is great! Close to the beach and walking distance to Clevelander!!