Outdoor pool, a heated pool, open 8:00 AM to 8:00 PM, pool umbrellas

Reviews of The Palms Hotel & Spa

4 out of 5
The Palms Hotel & Spa
3025 Collins Ave, Miami Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1297 out of 1965 reviews" "
Rating 8 - Good. 404 out of 1965 reviews" "
Rating 6 - Okay. 123 out of 1965 reviews" "
Rating 4 - Poor. 70 out of 1965 reviews" "
Rating 2 - Terrible. 71 out of 1965 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Dave

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best features of the hotel is the outdoor areas. They were beautiful and well landscaped. The bar and outdoor lounge were great. The room was clean and was a decent size. Shower room is a little tight but I liked the toilet had a separated room. For a family of 4 a double bed is on the small size for 2 adults so we will book a king bed next year. Overall the hotel was great and will stay again. Thank you
Stayed 2 nights in Mar 2024

4/10 Poor

Jake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good. I recommend taking the stairs, we got stuck on the elevator and talked to several others with the same issue… good luck speaking with a manager. I tried for 3 days to get in contact with one. You will just be on hold for 30 minutes then get disconnected.
Stayed 2 nights in Mar 2024

10/10 Excellent

Diego, Oak Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
The property and and surrounding landscape are beautiful. Very friendly staff ready to help.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer, Maplewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel. The staff were lovely and very helpful in all areas. Beautiful beach and pool area. We will return for another relaxing stay at The Palms Hotel!
Stayed 3 nights in Mar 2024

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One elevator was not working. The other was very slow
Stayed 1 night in Mar 2024

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Beach was beautiful and right across from hotel. We used the pool also. Towels were available and lounge chairs were available at both. Took an early morning walk down the boardwalk, it was beautiful. A mall, Starbucks, restaurants clubs, all within walking distance. Service was great, hotel was clean and modern. Would definitely stay there again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel on the beach.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Liked: Staff & service, property conditions & facilities
It was my second time staying at the palms. The staff is always professional and great. The resort itself is beautiful. Will stay again.
Stayed 2 nights in Mar 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 4 nights in Mar 2024

10/10 Excellent

ghazaleh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was right on the beach
Stayed 4 nights in Mar 2024

8/10 Good

SHERRIN ANOZA FERNANDO

Travelled with family
Liked: Amenities
Elevator was a huge problem. Otherwise we enjoyed the stay and the amenities. Restaurant and cafes had good food options and were very good. Last day saw a cockroach in the room.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property! Friendly staff! Outdoor restaurant, pool, beach, spa, wellness activities…couldn’t ask for anything more!
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrew, Fort Lauderdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option when you want a nice room in a nice beach side hotel for under $500. Great rooms and staff
Stayed 1 night in Mar 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and close to the beach.
Stayed 3 nights in Jan 2024

10/10 Excellent

Abhinav

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort in Miami beach
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, Hotel is clean and comfortable. Only strong suggestion is that the gym is small and could be upgraded
Stayed 4 nights in Feb 2024

10/10 Excellent

Heather

Stayed 4 nights in Feb 2024

10/10 Excellent

Fehim

Stayed 3 nights in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
An "old school" south beach Miami hotel. Classy, serene and great beach access. Loved the tranquility of the hotel, and the excellent staff in all areas of customer service.
Stayed 3 nights in Feb 2024

10/10 Excellent

Paula, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fave hotel because of its green environment and relax ambience. The majority of the staff are awesome. Some not so much, specifically at checking in.
Stayed 4 nights in Feb 2024

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel! Beautiful pool area! Easy access to the beach. Friendly staff. Very clean!
Stayed 3 nights in Feb 2024

2/10 Terrible

stephen

Disliked: Staff & service, property conditions & facilities
The room smelled horrible and moved hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Jacqueline Susan, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

2/10 Terrible

Sherry

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nightmare.... broken elevators, birds flying on the tables on the patio, no electricity on Thursday no AC, food horrible
Stayed 5 nights in Feb 2024

10/10 Excellent

sai sankar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very boutique style experience
Stayed 1 night in Feb 2024

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Shirley, Syosset

Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a 5 star rating for a good 4 star hotel, rooms are not large but clean
Stayed 3 nights in Feb 2024

8/10 Good

jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice property, smaller hotel that didnt feel crowded. Very good , friendly , sincere staff. Overly expensive with numerous fees, taxes and automatic gratuities.
Stayed 9 nights in Jan 2024

10/10 Excellent

Omid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful place with a great location, calm atmosphere and green
Stayed 6 nights in Jan 2024

10/10 Excellent

Marek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Back porch and backyard is very nice
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Stayed 2 nights in Feb 2024

2/10 Terrible

Blerta

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not worth the money that you pay.
Stayed 3 nights in Feb 2024

8/10 Good

Miguel

Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Johann

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jan 2024

8/10 Good

Andreas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property
Stayed 4 nights in Jan 2024

10/10 Excellent

Ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was perfect for a relaxing weekend before cruising right on the beach
Stayed 3 nights in Jan 2024

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, especially the outdoor pool area.
Stayed 1 night in Jan 2024

8/10 Good

manuela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it.
Stayed 10 nights in Jan 2024

10/10 Excellent

Jason Robert

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Steven

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property. Only thing I didn’t like was the pretentious staff member at the reception desk at check in.. I think he thought it was beneath him to take the time to check us in. Beyond that the service and experience was great and the location convenient. Bad weather prevented us from enjoying the grounds which looked amazing.
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel. Great location, service and amenities. Been two years in a row, a great choice if visiting Miami Beach.
Stayed 3 nights in Jan 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024

8/10 Good

Linda Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Got off to a rough start in a room next to the elevator cable room and didn’t sleep at all! Up and down the elevator went all night long. (The room should be made unrentable FOR ANYONE). The hotel did move us the next day…we packed waited for a clean room checked us out..checked back in later in the day didn’t even assist us with our luggage! We worked our first day of vacation!!!!We basically lost a day of our vacation! Didn’t offer us any compensation or a meal while waiting for our new room to be cleaned stuck with our luggage! I expected better as the reason we returned to The Palms as the first time there was pleasant. Disappointed.
Stayed 7 nights in Jan 2024