Beach nearby, scuba diving, windsurfing, sailing

Reviews of Red South Beach Hotel

3.5 out of 5
Red South Beach Hotel
3010 Collins Avenue, Miami Beach, FL

Reviews

6.2
Rating 10 - Excellent. 27 out of 119 reviews" "
Rating 8 - Good. 28 out of 119 reviews" "
Rating 6 - Okay. 17 out of 119 reviews" "
Rating 4 - Poor. 22 out of 119 reviews" "
Rating 2 - Terrible. 25 out of 119 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Shanel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Aug 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023
Response from William on 18 Aug 2023
Thank you for taking the time to provide your feedback; it is greatly appreciated.

4/10 Poor

Chris

Disliked: Property conditions & facilities
Overall, this was one of the more disappointing hotels I have stayed at recently. The bed frame looked home-made, the bathroom had no extraction, the hotel airconditioning seemed to be broken and the room had a portable ducted AC unit which meant the windows couldn't close and there was a lot of street noise. This property just feels run down and tired.
Stayed 1 night in Aug 2023
Response from William on 11 Aug 2023
I'm sorry to hear about your disappointing experience at the hotel. Your feedback is valuable, and I appreciate you sharing your concerns. It's disappointing when a hotel falls short of expectations, especially with issues like the bed frame, bathroom ventilation, and air conditioning. It sounds like the property could benefit from some improvements and updates. Your comments about the portable AC unit and street noise are also duly noted. I hope that your next hotel stay will be more comfortable and enjoyable.

8/10 Good

George

Liked: Staff & service
Dont have one the stay was pk but the bathroom wasnt that clean
Stayed 2 nights in Aug 2023
Response from William on 9 Aug 2023
Thank you for sharing this feedback with us.

10/10 Excellent

Terrell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was tidy and very clean, guest services was speedy and very polite as well
Stayed 1 night in Jul 2023
Response from William on 27 Jul 2023
Thank you for taking the time to share your experince and provide us with positive feedback.

8/10 Good

Kisha

Stayed 2 nights in Jul 2023
Response from William on 18 Aug 2023
Thank you for taking the time to provide your feedback; it is greatly appreciated.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean. I waa able to walk to the beach
Stayed 3 nights in Jun 2023
Response from William on 27 Jun 2023
Thank you for sharing your exprience with us and providing a 5/5 rating. We are glad you enjoyed your stay and always welcome you back.

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Miami
No A/C in a room in Miami? Ordered chicken and waffles and the waffle was a half cooked Leggo my Eggo!!!
Stayed 1 night in Jun 2023
Response from William on 27 Jun 2023
Oh no, that sounds like quite an unpleasant experience! Please reach out to me so that we can work together to make this better. We ensure every experience is a good one.

2/10 Terrible

Ros

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
TODO DE MUY MALA CALIDAD
Stayed 3 nights in Jun 2023
Response from William on 25 Jun 2023
We apologize for any dissatisfaction you experienced during your stay at our hotel. We strive to provide a high-quality experience for all our guests, and we take feedback like yours seriously. To assist us in addressing your concerns, could you please provide more specific details about the aspects of the hotel that you found to be of poor quality? This information will enable us to investigate the issues and work towards improvements. We appreciate your feedback and look forward to the opportunity to make it right. Thank you for bringing this to our attention.

4/10 Poor

Roslyn

Travelled with family, Travelled with group
Toliet was broken and lobby hot... they let us check in early
Stayed 3 nights in Jun 2023
Response from William on 23 Jun 2023
That's great news! It's always a pleasant surprise when a hotel allows an early check-in. The lobby AC was having issues and we made sure to have it back up and running as soon as we could, Our apologies if this may have caused any inconveniences.

8/10 Good

Matthew

Liked: Cleanliness
Disliked: Property conditions & facilities
It is a nice area. The access to the beach was 1 block away. It was convenient for me
Stayed 3 nights in Jun 2023
Response from William on 13 Jun 2023
Thank you for sharing your experience, The location is definitely amazing. Eveything is within walking distance. We hope to see you back again real soon.

2/10 Terrible

Shamel

Disliked: Cleanliness, staff & service, property conditions & facilities
They stole my glasses out my luggage
Stayed 2 nights in Jun 2023
Response from William on 13 Jun 2023
Im sorry to hear about your glases Mr. Shamel, but unfortunatly there is no way to verify this occured. We can always do our best and work with law enforcement if you still wish to file an official report.

2/10 Terrible

Diana

Stayed 1 night in Jun 2023
Response from William on 7 Jul 2023
Thank you for taking the time to provide your feedback; it is greatly appreciated.

2/10 Terrible

Guilherme

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel o arrived at 5 am and at 11 am knoking in my door tô leave the hotel. In first time i was in my rood and the Stuff opened the door.
Stayed 1 night in Jun 2023
Response from William on 7 Jun 2023
I'm sorry to hear about your negative experience at the hotel, but please keep in mind the importance of adhering to check-out time. We ensure and guarantee a 3:00pm check in time for all our guest.

4/10 Poor

Kayla

Liked: Staff & service
No hot water the front desk was very nice
Stayed 3 nights in Jun 2023
Response from William on 7 Jun 2023
I'm sorry to hear that you didn't have hot water, but it's great to hear that the front desk was helpful and accommodating. It's important for hotels to provide satisfactory services, and the front desk staff can make a significant difference in ensuring guests have a positive experience.

10/10 Excellent

Cristina

Travelled with family and small children
Liked: Cleanliness, staff & service
So close to the beach staff was excellent
Stayed 5 nights in May 2023
Response from William on 1 Jun 2023
Crossing the street and a good 30 second walk is all it takes. I'm very glad to hear you enjoyed your stay and the staff did marvelously. Hope to see you again very soon.

8/10 Good

Kelsey

Travelled with group
Liked: Cleanliness, staff & service
Rooms definitely need some repairs but nice overall stay
Response from William on 1 Jun 2023
We appreciate your positive remarks about your overall experience and hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

2/10 Terrible

Jaryt

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I had the worst experience at this hotel. My first room was so nasty tht I couldn’t even sleep. The carpet was dirty they had the portable air conditioner. The bathroom was nasty. Then they moved me to another room charged me another resort fee and then I get in tht room and there was no hot water. Then they moved me to another room and it had ants Everywhere. They never refunded my deposit they charged me another $100 for what I dnt know.
Stayed 3 nights in May 2023
Response from William on 27 May 2023
I'm truly sorry to hear about the terrible experience you had at the hotel. It sounds like a series of unfortunate events that greatly impacted your stay. Please keep in mind the hotel's policies regarding theft and the impact it has on both the establishment and other guests. You can always reach out to us via email or phone.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Food was pretty good. Staff was kind. Only thing was the phone in my room didn’t work & I asked to get it fixed. Hopefully they did. Thank you for the hospitality!
Stayed 2 nights in May 2023
Response from William on 15 May 2023
Thank you for sharing your feedback! I'm glad to hear that you had an overall great experience during your stay with us. We apologize for the inconvenience with the phone in your room and we hope that our staff was able to promptly address and resolve the issue for you. We appreciate your kind words about our food and staff, and we hope to have the opportunity to welcome you back soon for another enjoyable stay. Thank you for choosing our establishment and for your valuable feedback.

6/10 Okay

Silvia

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from William on 13 Jun 2023
Thank you for taking the time and providing a rating to us. We welcome any and all feedback to better the experience of all our guest.

4/10 Poor

Alma Gabriela

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Lack of Maintenance, not secure , inconvenience and very noisy
Stayed 2 nights in Apr 2023
Response from William on 2 May 2023
I want to offer my apologies we did not meet your expectations.

4/10 Poor

Stephanee

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You can’t turn on the shower to get it to warm up (it doesn’t much) without getting wet. Outdated hotel but the floors are newer and okay.
Stayed 3 nights in Apr 2023
Response from William on 2 May 2023
Yes. Our Walk in showers use Glass walls instead of curtains.

4/10 Poor

Nordise

Disliked: Staff & service, property conditions & facilities
There was extremely low water pressure. My shower was also cold.
Stayed 1 night in Apr 2023
Response from William on 2 May 2023
Thank you for providing us with feedback. We will have the maintanance team review to see what happened.

6/10 Okay

Robert

Travelled with partner
Disliked: Property conditions & facilities
Did not like the room Breakfast was listed in our reservation as included , but when we checked into the hotel we discovered it was not
Stayed 2 nights in Apr 2023
Response from William on 2 May 2023
My apologies Mr. Robert but the expedia website indicates we have a Bar Restarunt. Breakfast is in fact provided but sold sepperately.

2/10 Terrible

Chrissy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgusting. No room temp water, no cold water. The tub kept getting flooded. I had a sun burn and the steaming hot shower burnt my skin even more, when I complained to staff, they moved my room to another horrible room. This room had a dirty toilet and sink and the toilet wouldn’t flush. The hotel doesn’t look like the pictures. The elevator took about 15/20 minutes each time we had to take it. There was no room service and receptionist was never in the front desk. Don’t come here !!!! You will regret it. I ended up leaving this hotel and booked another one during my stay in Miami!
Stayed 5 nights in Apr 2023
Response from William on 2 May 2023
I am sorry to hear that you had a disappointing experience during your stay at our hotel. Please accept our sincerest apologies for any inconvenience that you may have faced.We take all feedback seriously and will investigate the issues that you have raised to ensure that they are addressed promptly.

8/10 Good

Carlos Andres

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok but I stayed only for one day
Stayed 1 night in Apr 2023
Response from William on 24 Apr 2023
Thank you for choosing red south beach.Sometimes 1 night is all it takes to recharge ourselves.

10/10 Excellent

Jose

Liked: Staff & service, amenities, property conditions & facilities
Nice for the price
Stayed 1 night in Apr 2023
Response from William on 24 Apr 2023
Always try and provide good and competive rates for our guest to enjoy the best price possible.

2/10 Terrible

stephanie

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Needs severe maintenance
Response from -Francisco, Operations Hotel Manager on 20 Apr 2023
Dear guest,Thank you for your honest feedback, please be advised that information is being related to our team to ensure we enhance the services in order to make sure you receive the 5-star experience you deserve. We have very exciting changes coming in the near future and want you to experience the hotel in a different light. We would love for you to give us another opportunity in the future, have a great rest of your week.

4/10 Poor

Patricia

Stayed 3 nights in Apr 2023
Response from William on 24 Apr 2023
Wish you would have provided more information. Really like knowing what we can improve to better our service and overall satisfaction of every single one of our guest.

4/10 Poor

aaron

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Terrible… DIRTY rooms. Elevator, toilet, a/c all didn’t work. Window leaked during rain. Room had to have mold, effecting our allergies. TINY room, TINY tv. Building not secure- fire scape door didn’t lock- could be accessed by anyone. We know because we used it to access our 5th floor room because the one working elevator was so slow and we had no faith it wouldn’t also break down. Lobby and pool look nice- like the pictures. The rest of the place looked nothing like the pics. Worst hotel I’ve ever stayed in. Staff was friendly on the rare occasion we used the lobby. We didn’t bother to complain as we could see/hear other guests experiencing similar issues.
Stayed 5 nights in Apr 2023
Response from Hotel Operations Manager, Francisco on 19 Apr 2023
Hello Aaron, I'd like to personally apologize for the negative experience you had while staying with us, and I assure you that this is not our normal standard. We strive to give the best hospitality and a positive, memorable experience to our guests. I would love to connect with you directly to ensure we do everything we can to improve our property and do whatever we can to ensure your next stay with us is a 5-star experience. Please contact me directly at francisco@staysoflo.com I appreciate your time and hope to hear from you soon.

8/10 Good

arval

Stayed 2 nights in Mar 2023
Response from William on 24 Apr 2023
Thank you for leaving us a 4 out of 5.

10/10 Excellent

Gaston

Stayed 3 nights in Mar 2023
Response from William on 14 Apr 2023
Thank you for taking the time and leaving the hotel a 5 out of 5.

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from William on 23 Mar 2023
Thank you for providing us with positive feedback and choosing RED SOBE as your destination home.

6/10 Okay

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities
I like the colors red and white, but i didn't like how it smells like straight piss, once you walk up/ down the steps of the property
Stayed 3 nights in Mar 2023
Response from William on 21 Mar 2023
The RED theme does work thru out the whole property Ms. Scott. Seeing your 2nd line, Although I have never heard this before I will make sure to inform the cleaning crew to double check this for us. Thank you for informing us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Good stay
In a nice area with a short walk to the beach and boardwalk with great restaurants in nearby hotels and a full market too. Don't panic because it's alittle out dated. The hotel was fine for sleeping because we were never in it during the day. So good price for that. Nice pool
Stayed 4 nights in Feb 2023
Response from William on 6 Mar 2023
I'm glad you enjoyed your stay with us. Just wanted to let you know for the whole month of march, every Saturday we are hosting pool parties with LIVE DJ's.

8/10 Good

Danna

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2023
Response from William on 23 Mar 2023
Thank you for taking the time to leave us a good rating.

4/10 Poor

Diana

Stayed 3 nights in Feb 2023
Response from William on 21 Mar 2023
There was no feedback on this review but thank you for taking the time to leave us a rating. If you wish to let us know how we did, you can always contact us via phone or email.

2/10 Terrible

Kashe

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Don’t waste your money ‘on this place it don’t look nothing like the pictures , they Don’t have no wash cloths they will make yu wait hours for some workers is rude water don’t get hot windows is terrible all of the pictures is a lie. ! Don’t waste your money I would not stay here if it was last option I checked in at 3 and left by 8:30pm it’s was horrible
Stayed 3 nights in Feb 2023
Response from William on 28 Feb 2023
Hello Ms. Thompson I'm sad to hear our property did not meet your expectations. We would love to make this right and change the outcome of your overall experience with us. Please reach out to me directly to further discuss this.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
"Red" Flag. Hotel needs a lot of Work
This hotel has a lot of issues. I'll start with the good. Half of the staff was polite and they did give us back the resort fee for our issues. Also, the pool was nice and it was close to the beach. They provide towels and beach chairs which was a plus and the happy hour at the bar was good. But... the hotel needs a LOT of work. Everything in the rooms need to be replaced. The only thing in good condition in the flooring. Everything else was filthy and very well used. Also, our air conditioner was dripping when we arrived. There were actually towels on the floor to soak up the puddle near the entrance of the room that we had to walk through to get in. They sent someone up to fix it. Well, they fixed the drip... but then the AC didn't work well. They morning I left the room it was 80 degrees with the AC set as low as it goes. That goes for the fitness room as well, if you call it that. The room is a hot box with no windows and a broken air conditioner. It was also 80 degrees in there and the machines are rusted and only the treadmill even has power to it. Overall, the hotel was dirty and and very run down. Don't trust the photos. They must have been taken many years ago. The hotel seems to have potential. But, until it gets ta very much needed renovation, I say do yourself a favor and stay elsewhere.
Stayed 2 nights in Feb 2023
Response from William on 24 Feb 2023
Thank you for leaving great feedback, as always we appreciate any comments that will help us provide a greater and more pleasurable experience for any returning and future customers.

4/10 Poor

Mikia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I recommend the property gets a renovation plan together for replacing the carpets and fixing up the rooms. I felt so grossed out. After 20 mins of checking in, my husband I were checking out. The only highlight was the friendly and helpful staff.
Stayed 1 night in Feb 2023
Response from William on 20 Feb 2023
Thank you for providing us with useful feedback. I do apologize our property did not meet your standards but do want you to know renovations are indeed in the works. Our service was phenomenal , just imagine when the property is refreshed. I welcome you to keep in touch.

2/10 Terrible

Michael Christopher

Disliked: Cleanliness, property conditions & facilities
The place is old and the pictures they show is a room that must have be renovated only, Air conditioning did not work room had mold in the bathroom. 30” tv , refrigerator barely worked, floor was worn out , only thing good was they provided tools for the sweat!
Stayed 5 nights in Feb 2023
Response from William on 20 Feb 2023
Hello Mr. Christopher. Just wanted to take the moment to apologize for the property not being up to par. Maybe we can make this right for you. Reach out to us directly.

2/10 Terrible

kamala

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service!!! Not clean! It was a horrible experience!
Stayed 4 nights in Feb 2023
Response from William on 20 Feb 2023
This is a cancelled reservation. Not sure how I can of help but if you do have any issues you can always contact us directly.

2/10 Terrible

Matt

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Air conditioning didn’t work. 85 degrees in the room. Tried to get them to fix. No other rooms available. Latch to door was not safe. Slightly leaning on door caused door to room to open. We felt very unsafe.
Stayed 2 nights in Feb 2023
Response from William on 18 Feb 2023
My apologies for being unable to fix these things promptly. During your next stay please reach out to me directly and I will make sure you are taken care of and will be on us.

6/10 Okay

Eva

Travelled with family
Liked: Amenities
I like the area, but didn't like how difficult it is to park, and the room was always very warm
Stayed 2 nights in Feb 2023
Response from William on 14 Feb 2023
Yes 100% agreed. The city has indeed been making a great push to encourage travelers to not bring cars into the city to keep the traffic light. We are working on brining a valet service to the property to help alleviate this issue.

2/10 Terrible

Ian

Stayed 2 nights in Feb 2023

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved the customer service
Stayed 8 nights in Jan 2023
Response from William on 7 Feb 2023
Always stride to provide excellence.

8/10 Good

Iesha

Travelled with family
Liked: Cleanliness, property conditions & facilities
Decent stay
It was a good stay but there’s room for improvement. The tv kept changing channels on its own… weird then the water wasn’t getting hot enough for me. Room cleaning was offered daily. The building is cleaned daily. The daytime bartender Zen is simply lovely. Amazing and polite service was provided from her everyday. The staff was nice but didn’t send maintenance to address the issues. I would stay again as it’s a budget friendly and in a desirable location.
Stayed 3 nights in Feb 2023
Response from William on 5 Feb 2023
Thank you for leaving us an amazing review. I will let Zen know she is doing a magnificent job.

6/10 Okay

Kristi

Travelled with partner
Disliked: Staff & service
We asked to switch rooms as our room was in the fire exist stairwell unlike the rest of the rooms in the hallway. The wifi did not work in our room. The front desk did not call us back to let us know whether we could switch as they said they would. The room was clean at least. Location is decent towards the beach, the other areas are a bit sketchy.
Stayed 2 nights in Jan 2023
Response from William on 3 Feb 2023
I want to apologize for not meeting your expectations. If you wish to further discuss any ways we can help improve your next stay with us, You can always contact the property and ask to speak to me directly.

10/10 Excellent

Ernst

Stayed 4 nights in Jan 2023
Response from William on 7 Mar 2023
Thank you for the 5 out of 5 rating.

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from William on 3 Feb 2023
Thank you for the 5 / 5 Score Ms. Isabelle.