Ratings based on 863 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

clean and elegant

Posted 20-Sep-2016
this was by far the cleanest and most interesting hotel in brickell. friendly staff
5out of 5
by A verified traveller

High end

Posted 15-Sep-2016
Wonderful. Mandarin Oriental is an experience of high end hospitality. The staff is very kind, the services are perfect.
5out of 5
by A verified traveller

Magnífica ubicación. Excelente servicio

Posted 14-Sep-2016
Estupenda vista y magnífico servicio. Solo falta cafetera en la habitación. Disfrutar la vista y salir a correr a los alrededores no tiene comparación.
2out of 5
by A verified traveller from Santo Domingo

Abandoned, outdated and dirty

Posted 09-Sep-2016
We arrived at night from Vegas quite tired and with high expectations, but to our surprise the hotel seems to be quite abandoned, needs remodeling, rugs were dirty, burned light bulbs, we complained and they changed the room to and upgraded one, even with this, everything looks old and abandoned, luggage took quite a while to be taken to the room, valet charge was US$39 per night, no breakfast included, there is no free wi-fi in any place in the hotel, there is an extra charge of US$12 per night if you choose to use it during the entire stay, room service menu very limited to just a few selections, there is construction nearby, some streets closed limiting access and increasing traffic, wouldn't recommend this hotel
5out of 5
by A verified traveller

All people sooooooooooooooooooo nice

Posted 07-Sep-2016
I love the please Excelent customer service every where
5out of 5
by A verified traveller from Glasgow, UK

Lovely hotel with very attentive staff

Posted 03-Sep-2016
Great hotel for a stay in Miami. Staff are very attentive. Only slight negative is distance to the South beach, however reasonably cheap taxi takes care of that. Recommend
5out of 5
by A verified traveller from MILANO

il top a Miami

Posted 01-Sep-2016
spettacolare Hotel ,posizione ottimale personale molto cortese ,camera super eccellente vista oceano ,cucina ottima unica pecca il wifi a 15$ al giorno ,per un cinque stelle si perde un po per questa cosa consigliato
5out of 5
by A verified traveller

Me sentí como en casa

Posted 23-Aug-2016
Estuvimos muy a gusto disfrutando de la maravillosa vista a la bahía. Además pudimos caminar alrededor de Brickle Key. Los Restaurantes de primerísima calidad
5out of 5
by A verified traveller

Great views and location

Posted 23-Aug-2016
Staff made the experience most enjoyable. All other amenities were first rate. Finally a hotel that provides conveniences without extra charges. Simple things like free bottled water everywhere, clean, friendly and tranquil environment that truly allows you to escape the hustle of a city.
5out of 5
by A verified traveller from Houston, Texas

A truly great hotel, well located & amazing staff.

Posted 22-Aug-2016
Pros: Staff and location.
Cons: Property needs a bit of upgrading.
Location: Brickell is a great locality and has great shops, cafes, bars and restaurants. It also had great views.
We cannot begin with how pleased we were with our experience at this hotel. The staff were most amazing, polite and professional. They looked after our every need and were extremely helpful. Agreed that the property is a bit outdated but it is still well kept, rooms are spacious, the bar is well appointed and the location great. Azul is one of the nice restaurants in town. There is nothing negative we could find with this hotel. It is amazing for families, singles and business persons. We would come here again in a heartbeat. Want to mention - Andrew and David at the concierge who were very resourceful. Thank you all for making our stay wonderful.