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Reviews of Icon Residences By Sunnyside Hotel and Resorts

4 out of 5
Icon Residences By Sunnyside Hotel and Resorts
485 Brickell Avenue, Miami, FL

Reviews

7.6

Good

Rating 10 - Excellent. 327 out of 714 reviews" "
Rating 8 - Good. 149 out of 714 reviews" "
Rating 6 - Okay. 89 out of 714 reviews" "
Rating 4 - Poor. 52 out of 714 reviews" "
Rating 2 - Terrible. 97 out of 714 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jeremiah

Disliked: Cleanliness, property conditions & facilities
The building it’s self looks nice just not the rental property
Stayed 3 nights in Apr 2024

2/10 Terrible

Jose

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Jared

I didn't get to stay. No one sent me check in instructions and there is no one here to let us in. No one is answering the phone exceptthe emergency contact and he said he can'thelp besides send the online check in. I drove 4 hours with my pregnant wife and can't get into the room I prepaid for. I need a refund because I have to find somewhere else to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Guillermo

Stayed 8 nights in Mar 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Within a mile of Bay Front Park. We didn't have a car during our stay, but there were plenty of amenities close (the apartment offered a full kitchen), and a row of food trucks we could see from our room, coffee shop in lobby of W hotel, Whole Foods a short walking distance among a shopping mall. Apartment was very spacious with full amenities (washer/dryer, dishwasher), walk out balcony. Host was very responsive and we felt safe during our stay.
Stayed 3 nights in Mar 2024

6/10 Okay

Johnny

Travelled with family
Disliked: Property conditions & facilities
Good location. Sliding glass doors do not lock and lots of wind noise. Sliding glass doors need replacing.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Every thing was perfect
Stayed 5 nights in Mar 2024

10/10 Excellent

anjeliah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved the penthouse ! The communication needs work but overall the place was gorgeous loved the location we were in . Will book again !
Stayed 3 nights in Mar 2024

10/10 Excellent

Penny

Travelled with family
Liked: Amenities, property conditions & facilities
Great location, hostess was excellent, property was clean and staff was pleasant. Will definitely be returning.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ashly

Stayed 3 nights in Mar 2024

10/10 Excellent

Destinie

Stayed 1 night in Mar 2024

4/10 Poor

Calvin

Liked: Cleanliness
Disliked: Amenities
It's in the heart, restaurants and entertainment within steps. The view from the balcony was pleasant. Parking is across the road, not convenient. Host was impatient with the check in- multiple properties on site made it confusing at first. The place was clean and a bit outdated. Carpet was stained, shades didn't function, furniture uncomfortable, old/small tv's. The bed was very comfortable. It was functional and affordable, no frills. Great if you're on a budget, look elsewhere if you're in vacation mode.
Stayed 1 night in Feb 2024

10/10 Excellent

Ayoyinka

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved the ambience
Stayed 5 nights in Feb 2024

2/10 Terrible

irene

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Feb 2024

8/10 Good

Robert

Liked: Property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Rawl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property and a phenomenal view, and very secure.
Stayed 2 nights in Jan 2024

2/10 Terrible

Sayema

Stayed 1 night in Jan 2024

10/10 Excellent

mary l

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

4/10 Poor

Dranae

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I loved the view and the big mirror, however the tv box was messed up the jet tub didn’t work, and they didn’t tell us. Our host didn’t walk us up or tell us anything we needed to know.
Stayed 3 nights in Jan 2024

8/10 Good

Azarya

Stayed 4 nights in Jan 2024

6/10 Okay

Steven, MILL VALLEY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easily could have been a 5 star review with bit more effort by the manager/owner. The place was simply under-provisioned. Barely any soap/shampoo/conditioner. Hardly any silverware. Light bulbs out, with the light over the stove not working. They did an amazing job cleaning the floor, but the balcony had remnants from the last guest. Check-in was chaos, although made worse by a fire alarm and the building manager was unable to reset the elevators, so we waited 80 minutes to get upstairs. One of those things… This easily could have been a top review with a great location and a great apartment. A bit more attention to detail would do it.
Stayed 3 nights in Jan 2024

10/10 Excellent

Miller C

Stayed 7 nights in Dec 2023

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When I arrived at the property for check in I was given the keys as I went up to the room the elevator doors opened to this disgusting yellow color painted on the walls from floor to ceiling making you feel like you are in the twilight zone. The hallway to the unit smelled like marihuana and tobacco and was full of stains pretty disgusting. As I got to the unit to open the door I was greeted with what looked like blood smear on the door and a poorly maintained door. I opened the apartment door and it smelled like humidity and you could tell that the apartment was neglected old and gross. The curtains barely worked and were full of mold in the bottom plus they wouldn’t close all the way. The bed was super gross and uncomfortable and the pillows on the bed looked like they had been used, the pillows where made of a cheap type of foam, similar to the foam you find in chicken egg boxes. The bathroom has a tall tub which is zero friendly to people in their late 50-70s it’s impossible to get in and out of that shower and there is what looks to be more old smeared blood on the wall next to the toilet and some nasty brown stains by the tub on the tiles. They provide two sets of towels for your entire stay which smell like chlorine. When I called Expedia to voice my complaints they offered me a 200 inconvenience credit which I never got and when they tried to reach the so called property manager she was nowhere to be found and would erratically answer text messages. Avoid this place!
Stayed 5 nights in Dec 2023

2/10 Terrible

zepyur

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was disgusting! Hair everywhere, in the shower on the towels we got in and out of there. We didn’t even stay. They sent someone to take photos - she found more hair/ the sheets were dirty too
Stayed 3 nights in Dec 2023

8/10 Good

Marcia Ann

Liked: Cleanliness, amenities, property conditions & facilities
Very well located
Stayed 4 nights in Dec 2023

6/10 Okay

Seema

Travelled with group
Liked: Cleanliness
Property location and views. Property amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Claudia

Stayed 2 nights in Dec 2023

8/10 Good

Seema

Travelled with group
Liked: Cleanliness
Property location and view from unit was excellent. But property itself had issues. By coincidence I had stayed in the same property a year ago. I had no idea about the unit number because they do not assign at the time of booking I noticed the issues I had pointed out year ago were still the same after one year that means nothing was taken care of the shower in second bathroom was not working had a very little flow. The sink in both bathrooms were not draining properly, and nothing had been taken care, we faced the same issues. I called for maintenance. The guy came but he said he could not fix it. It needs replacement. I called 45 times to get new towels and I was told somebody will bring but we stayed for four nights and no one came till we checked out. I don’t think that should be acceptable especially when the issue has been going on for one year.
Stayed 2 nights in Dec 2023

6/10 Okay

FERHAT

Nice property, nice view Very bad customer service!
Stayed 10 nights in Nov 2023

8/10 Good

GUILLAUME

Stayed 4 nights in Oct 2023

8/10 Good

Payam

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Too many rules for people staying in the property. think about simplifying them as I was confused and under tension when leaving. I was there for a business trip and I did not have a chance to read everything. I was not there for fun as life is busy at work.
Stayed 10 nights in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, room comfort
Great Condo!
Great apartment - well appointed throughout / killer view of Biscayne Bay and the City scape / nice deck and overall location to shopping, restaurants, walking / running / biking / parks etc. Will stay again.
Stayed 3 nights in Oct 2023

8/10 Good

Marcela

Liked: Cleanliness, property conditions & facilities
The apartment was beautiful, no wifi tho, not as pristine clean as I expected
Stayed 5 nights in Oct 2023

8/10 Good

Philip

Stayed 3 nights in Sep 2023

6/10 Okay

James

Travelled with group
Liked: Amenities
It was nice
Stayed 2 nights in Sep 2023

6/10 Okay

Vandolyn

Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023

6/10 Okay

Darren

Check in and check out!
Appalling check in and check out! Great staff in the gym! The certain staff in the pool area and the bar should not be in the hospitality business at all! I’ll think twice before staying here again!
Stayed 19 nights in Aug 2023

4/10 Poor

CYNTHIA

Stayed 2 nights in Aug 2023

10/10 Excellent

Gustavo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

LORENZO, MIRAMAR

Liked: Cleanliness
Disliked: Property conditions & facilities
My room was extremely hot my entire stay. My host was nowhere to be found after giving me the keys, and the maintenance guys never came to fix the problem.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jaime

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

MIGUEL

Travelled with family
The principal bed si old. The towells are old.
Stayed 4 nights in Aug 2023

10/10 Excellent

Marquita

Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the views, kitchen, and comfortable bed. The only issue was the lightening in the bedroom (it was flickering and eventually went out) and the water in the shower didn’t get as hot as we wouldn’t it to. But those little issues didn’t ruin our stay. We still loved it!! Thanks.
Stayed 3 nights in Aug 2023

10/10 Excellent

Ashley John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, amenities, spacious appt and vibrant location with shops, restaurants and ample running possibilities.
Stayed 7 nights in Jul 2023
Response from Noura Soufia, Regional Manager on 11 Aug 2023
Dear Ashley, We are thrilled you enjoyed your stay and all we have to offer. Come back soon!

2/10 Terrible

Mahmoud

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
If you rent from Expedia and you rent from this property, you will not get any of your money back. Even if the condition of the place that you were staying at is disgusting the toilet did not work throughout the whole stay. The bathroom walls were nasty. there were nasty pillows stains on the throw pillows and the couch had dry stains and the whole apartment needed to be fixed. When I try to receive my money back Expedia said they couldn’t help me and the property managers at the icon refuse to give me my money back. For future reference always book a fully refundable hotel.
Stayed 5 nights in Jul 2023
Response from Noura Soufia, Regional Manager on 11 Aug 2023
Dear Mahmoud, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are fully looking into this with our onsite team to ensure it's corrected. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

4/10 Poor

Jose Orlando

Travelled with family
Disliked: Room comfort
Not so presidential
It was terrible all the way. First of all it was a presidential suite where 5 people could stay. At the time of reservation it showed 2 full beds and 1 king bed. King bed was horrendous. The other two were twin beds. So no, 5 people could not stay unless the person was to crash at the sofa. Living room rug absolutely discoustingly dirty. They only accepted 4 people at the pool so why would you offer 5 people if one cannot enjoy the facilities? For $2100 dollars it was a scam.
Stayed 3 nights in Jul 2023
Response from Noura Soufia, Regional Manager on 11 Aug 2023
Dear Jose, Thank you for your feedback, as we appreciate this greatly. We checked our the platforms that we show our presidential room and rest assured that the bedding did display correctly - King Bed, 2 Twin Beds. We also have a comfortable Sofa Futon in the living room and we leave extra bedding in the closet, just in case someone might need it. Regarding your other comments, we are speaking with our onsite team to see where we fell short during your stay. We strive to ensure that all of our guests have a great stay and we apologize if yours was anything but that. We hope to have the opportunity to remake this experience for you in the future. Please contact us for anything you may need.

2/10 Terrible

Indell

Disliked: Cleanliness, amenities, property conditions & facilities
I don’t like it rental owner are rude and no Wi-Fi
Response from Noura Soufia, Regional Manager on 11 Aug 2023
Dear Indell, We always appreciate our guest feedback, as this is the way we improve. We have 24 hour call center and a team onsite during the day to assist with any issues you may encounter. We trust that once you extended your reservation for additional nights, that you let our team know of any issues you may have faced and they resolved it for you. We hope to welcome you back in the future.

2/10 Terrible

casandra

Travelled with family, Travelled with family and small children
Most of the staff is rude and unhelpful. Check in was horrible. The phone number provided to notify of desired check in , no one answers o returns calls. I told the front desk I was having trouble reaching someone to meet for check in and they provided no assistance. Instead acting like it was a funny joke I couldn’t reach someone to check me in. I also left a package behind and the lost and found is completely off the hinge. I had my friend who was also staying at the Icon try and pick the package up. I had given my name and who the package is from along with my friends name to the lost and found department in advance. They did not bother to check ID and they gave her the wrong package. When I informed lost and found they were totally rude, took no responsibility and threatened to call the police of the package wasn’t returned. I asked to speak to the manager and was informed that this hostile man I had been dealing with was head of security. When I learned my friend had left the package in her room upon checkout that was not good enough. The threats continued. I would NEVER stay at the Icon again!
Stayed 5 nights in Jul 2023
Response from Noura Soufia, Regional Manager on 11 Aug 2023
Dear Casandra, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We apologize for this incident that occurred with the Icon building team. Please know that they are not a part of our SS Vacation Rentals team. Our team prepares your check-in and room. We will report again over to the building this incident to ensure they instruct their team members correctly and would love the chance to make this up to you as I trust you enjoyed your room accommodations.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We went for the Spa. I was disappointed, but my girlfriend was happy. Beautiful middle-aged property, holding up well with lots of TLC.
Stayed 1 night in Jul 2023