Studio, 2 Double Beds, Accessible, Non Smoking | Iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Miami Airport Blue Lagoon

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 90 out of 387 reviews" "
Rating 8 - Good. 68 out of 387 reviews" "
Rating 6 - Okay. 61 out of 387 reviews" "
Rating 4 - Poor. 48 out of 387 reviews" "
Rating 2 - Terrible. 120 out of 387 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Tracy

Travelled with family
Disliked: Amenities, property conditions & facilities
The bath tub was old and didn’t look clean. The toilet seat was loose. I saw a roach crawling in the bathroom in the middle of the night when I went to the restroom. The floor lamp didn’t work. The alarm clock couldn’t be set. There was a bunch of noise coming from residents of the hotel. There was food garbage in the banister of the stairs. The porch light didn’t work. The continental breakfast consisted of muffins and granola bars. I couldn’t get into the front office/lobby to check in. I had to walk around to the back of the office/lobby to see how I could get in to check in. A young lady finally showed up and let us into the office/lobby. I slept in my day clothes and not my night clothes because I didn’t feel like the sheets and pillowcases were clean. I wore my shower cap to bed. I felt like I was majorly ripped off.
Stayed 1 night in Mar 2024

2/10 Terrible

Ricardo LeBlanc

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel reservation confirmed, so we took Uber only to find out when we arrived that the hotel was sold out. So we ended up stranded and hotel told us to take it up with Expedia. Terrible experience!
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Ricardo, Thank you for choosing us and sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding your reservation. This situation falls short of our commitment to providing excellent service. We will address these issues with our team and ensure a better experience in the future. We recommend contacting the third party from which you make the booking for any concerns with billing issues. However, please let us know if you need further assistance. We understand your disappointment, and we regret any inconvenience. We would appreciate your giving us another chance to provide a better experience. Sincerely,Hotel Management

8/10 Good

Tonya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was extremely moldy. The microwave was peeling and rusty. There were no utensils. The comforter was too thin but manageable.
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Dear Tonya, Thank you for selecting us. We aim to make your stay as comfortable as possible and assist you with whatever you need. However, we apologize for the disappointment in the room and for not meeting your expectations, and we have informed the appropriate people to make future improvements. Please return, as we would welcome the opportunity to provide you with the seamless stay you deserve. We appreciate your business. Have a great day! Sincerely,Hotel Management

4/10 Poor

Ellen

Travelled with partner
Disliked: Amenities, property conditions & facilities
Bed and a toilet. Nuff said
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Dear Ellen, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for your issues while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management

2/10 Terrible

Roger

Travelled with family
Disliked: Property conditions & facilities
When I went to take a shower, the shower drain did not work and the water leaked into the room and got flooded. It was late at night and I don’t think anyone would have done anything at that hour. So I slept the whole night with wet floors until it dried the next morning. When I checked out I informed the front desk attendant about the issue and they did not offer a discount or just waive the rental fee entirely. I’m 83 years old and could have slipped and fallen. I’m not happy with service. Would not recommend this particular hotel.
Stayed 1 night in Mar 2024
Response from Hotel Management on 13 Mar 2024
Dear Roger, We apologize for your negative experience during this visit. We will address the aforementioned issues with the team to ensure that such occurrences are effectively mitigated and avoided in further instances. This incident is not a typical event at our establishment, and we sincerely hope you will consider selecting our hotel for future visits to see our advancements.Sincerely,Hotel Management

6/10 Okay

Elizabeth

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
No breakfast only coffee and while you stay they don’t clean
Stayed 7 nights in Mar 2024
Response from Hotel Management on 12 Mar 2024
Dear Elizabeth, Thank you for sharing your candid feedback. We apologize for not meeting your expectations regarding our grab-and-go breakfast and for any inconvenience caused. Your comments will be shared with the relevant teams for enhancement. It's important to note that, as an extended stay establishment, we conduct weekly cleaning to respect our guests' privacy. However, we aim to provide all our guests with a clean and comfortable stay. Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
So much better than Motel 6
Stayed 1 night in Mar 2024

4/10 Poor

Vickie

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I expected some great uniqueness, beings that Miami is considered a dynamic city and fantastic vacation destination, BUT... Not at this property! Things may have been clean in our room and decent nothing special but comfortable and the grounds were lovely everything else is what I would consider terrible and just frustrating. I had no trash can in the main and kitchen area, nor in the bathroom! What hotel does not have a trash can in the hotel room?! None that I've ever been to! Where are some cups for drinking at it can't even get a glass of water because there's no cups in this room anywhere!!. Staying tonight and there's only two large towels for two adults? It's okay to use the same towel, twice but it's just not what I expected. Just to make sure that your customer is comfortable. Continental breakfast OMG I swear I could not believe it I was completely shocked there was no breakfast when I went down at 7:30 to get two cups of coffee the coffee pot went out after the two cups there was no other copy for anybody else so they were probably making some but like where were they making it were they on top of it was somebody standing there no they were not what was there to eat three packages of oatmeal, no milk to go with it? was blown away! I couldn't even believe it. THERE WAS NO breakfast? There wasn't crap for someone to eat!!I t was terrible!! ridiculous! I can't even believe it. I have no idea how you can consciously think that this is a $180 a night stay? It is NOT!
Response from Hotel Management on 10 Mar 2024
Dear Vickie, Thank you for staying with us. We apologize for not meeting your expectations and regret that you faced various problems during your stay. We take your feedback seriously and appreciate you for letting us know about your concerns. We aim to provide every guest with a relaxing, clean, and comfortable stay. Therefore, we hope you will revisit; we would love for you to experience our hotel as you should have this time. Thanks again for being our guest, and we wish you all the best with your travels. Sincerely,Hotel Management

4/10 Poor

Tracy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Dennis M

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pablo, Front-desk clerk, was very courteous and helpful. Property was nice. Unit was clean. Shower unit was dated and not appealing.
Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Feb 2024
Dear Dennis M, Thank you for taking the time to review your stay. We are glad you found our hotel clean and that our front desk staff, especially Pablo, was helpful. Your compliments are appreciated, and we will relay this to him and our entire team. Moreover, we value your observations about the shower as we continually strive to enhance our guest's experience. We hope you will allow us another opportunity to host your visit the next time your travel brings you back to Blue Lagoon.Sincerely,Hotel Management

2/10 Terrible

jose

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bad
Stayed 1 night in Feb 2024
Response from Hotel Management on 24 Feb 2024
Dear Jose, We're sorry to hear about your less-than-satisfactory experience. Your feedback is crucial, and we value your perspective. We strive to provide a positive experience for all our guests and appreciate your input as it guides us in making improvements. Thank you for bringing your concerns to our attention.Sincerely,Hotel Management

6/10 Okay

Lara

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I would rate this place between a 5-6 out of 10. It was pretty clean besides some hairs left on the shower wall and some dust behind some of the furniture. The real kicker was the extremely strong smell of cigarettes in the room. Almost used up my entire bottle of perfume trying to mask it. Bed was decent in terms of comfort. Pillows were crappy. Normally I wouldn't care for all of these things because "you get what you pay for". However, due to most hotels being sold out, we ended paying a bit under $400 for ONE NIGHT in a room that was not worth more than $150 MAX. Would not recommend staying unless you absolutely need a place to stay.
Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Feb 2024
Dear Lara, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
They canceled our room upon our arrival.
Stayed 1 night in Feb 2024
Response from Hotel Management on 23 Feb 2024
Dear Joshua, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

6/10 Okay

Carmen

Stayed 1 night in Feb 2024

10/10 Excellent

JOSE

Liked: Amenities, property conditions & facilities
Very nice Courteous
Stayed 7 nights in Feb 2024

6/10 Okay

Roeplal Wishal

Travelled with partner
Liked: Cleanliness
Breakfast was poor with koffie and muffins.
Stayed 7 nights in Jan 2024
Response from Hotel Management on 6 Feb 2024
Dear Roeplal Wishal, We are glad you have chosen to stay at our hotel. It is nice you had a pleasant time at our location. However, we understand your disappointment with the breakfast choices not liking to your taste. We would share your comments with the concerned individuals for further upgrades as our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

8/10 Good

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for a one night stay to prepare us for our cruise the next day, and for the price, you couldn’t beat it!!!
Stayed 1 night in Jan 2024
Response from Hotel Management on 28 Jan 2024
Dear Gilbert, We're delighted to hear that Extended Stay America was perfect for your stay. Your positive feedback and mention of the value are greatly appreciated. We aim to provide excellent experiences at an affordable price. Thank you for choosing us, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

8/10 Good

Danyelle

Travelled with family, Travelled with partner
Liked: Staff & service
The beds were comfortable and appreciated the blankets were in a fresh bag, so ypu knee they were clean. The bathroom could have been a bit cleaner.
Stayed 1 night in Jan 2024

2/10 Terrible

Boua, San Francisco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled poorly.
Stayed 1 night in Jan 2024
Response from Hotel Management on 27 Jan 2024
Dear Boua, Thank you for taking the time to share your valuable comments about your recent visit. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously and will address this issue with our housekeeping staff. We appreciate your patience and hope you will consider giving us another opportunity to provide better service in the future. Thank you.Sincerely,Hotel Management

2/10 Terrible

Zavier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Johannys

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was ok the bathroom was dirty with
Stayed 9 nights in Jan 2024
Response from Hotel Management on 21 Jan 2024
Dear Johannys, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your bathroom, and we sincerely apologize for not meeting your expectations. We take these comments very seriously and use them to improve our guest experience. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management

2/10 Terrible

OLGA

Disliked: Amenities
I paid for that hotel for my grandson Daniil Mikula . He filled sick and cancelled his stay in the same day . He never checked-in . Please ,return my my back . Olga Getmanska
Stayed 7 nights in Dec 2023
Response from Hotel Management on 18 Jan 2024
Dear Olga, We regret to hear about your grandson's health situation and understand the importance of a refund under such circumstances. We empathize with your concern and would like to assist you promptly. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them. However, if further assistance is needed, please feel free to contact us. Your satisfaction is our priority, and we hope for a swift resolution and to ensure a positive experience with us in the future. Your feedback is valuable, and we appreciate your understanding. Sincerely,Hotel Management

2/10 Terrible

Shaista

Travelled with partner
Disliked: Cleanliness, amenities
Stayed 2 nights in Jan 2024

2/10 Terrible

Rocio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated dirty. Not as described.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 9 Jan 2024
Dear Rocio, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

10/10 Excellent

Gabriel

Stayed 1 night in Jan 2024

2/10 Terrible

Shabely

Stayed 1 night in Jan 2024

10/10 Excellent

Time

Stayed 1 night in Jan 2024

2/10 Terrible

Arnaldo, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

meagan

Stayed 1 night in Dec 2023

6/10 Okay

Tom

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Afshin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Yoel

Disliked: Staff & service, amenities, property conditions & facilities
They don’t have security in the property.
Stayed 7 nights in Dec 2023
Response from Hotel Management on 26 Dec 2023
Dear Yoel, Thank you for being our guest and sharing your review. Please accept our apologies for your experience at our hotel. We take the security and comfort of our guests very seriously, so we are sorry this happened during your stay. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

6/10 Okay

David

Stayed 2 nights in Dec 2023

2/10 Terrible

geovanny

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023

8/10 Good

Natassia

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Stay. Quiet area, clean room with full mini kitchen.
Stayed 3 nights in Dec 2023

2/10 Terrible

Carlos

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty hotel
Response from Hotel Management on 6 Feb 2024
Dear Carlos, Thank you for sharing feedback about your recent visit. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

2/10 Terrible

Ricardo

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst customer service and cleanliness!
Poor cleanliness, no cofee for breakfast, no muffins, nothing at 8am. The desk clerk was asked to make a badge of coffee by some guest. I went to burher kibg fir breakfast! I paid over $200 for each night, at 11:01am was asked by George at front desk what time was I leaving? Poor service, no breakfast, $200 a night and at 11.01am being rushed to get out! I requested a a 12non check out..OMG housekeeping is knocking is 11.35am!
Stayed 1 night in Dec 2023
Response from Hotel Management on 11 Dec 2023
Dear Guest, We sincerely apologize for the challenges you encountered during your stay. Your feedback is invaluable, and we regret any inconvenience caused by the cleanliness and breakfast service. Please rest assured that your concerns will be shared with our team to make improvements. We appreciate your understanding and hope to have an opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management

10/10 Excellent

Martha, miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 3 nights in Nov 2023
Response from Hotel Management on 30 Nov 2023
Dear Martha, Thank you for staying with us and taking the time to share your positive experience. We're delighted to read that the convenience of our location added value to your stay. It was a pleasure hosting your visit, and we look forward to seeing you again at Extended Stay America.Sincerely,Hotel Management

6/10 Okay

Peter

Travelled with partner
Liked: Staff & service
No Microwave; bathroom counter had a sticky blob, same with floor in front of toilet; pretty mediocre room in general. Good for one or two nights, max.
Stayed 1 night in Nov 2023
Response from Hotel Management on 25 Nov 2023
Dear Peter, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

6/10 Okay

Amit

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and the room was quite clean. WiFi did not work at all for us. The "breakfast" was just pre-packaged muffins, instant oatmeal and coffee.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 14 Nov 2023
Dear Angie, Thank you for taking the time to review our hotel. We are delighted your stay was enjoyable; however, we apologize for the slow internet connectivity in your room, and we regret that our breakfast option fell short of your expectations. We have followed up with our service provider to address the issue. Furthermore, your feedback will be shared with our leaders to enhance our future breakfast choices. We appreciate your business and look forward to your next stay. Thank you again.Sincerely,Hotel Management

6/10 Okay

Luis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not well maintained, broken drawers, overall unclean.
Stayed 1 night in Nov 2023
Response from Hotel Management on 11 Nov 2023
Dear Luis, Thank you for choosing us and sharing your feedback about your stay. We appreciate your feedback and apologize for any inconvenience. Your insights are valuable as we continuously strive to enhance our guests' experience. If there are specific details you'd like us to address or if you have further suggestions, please feel free to share. We're committed to ensuring our accommodations meet the highest standards. Thank you for staying with us, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean with very nice Kitchen.
Fast Check-In. Room was clean, and we’ll accommodate, with nice cozy chair, and very clean kitchen. I would highly recommend.
Stayed 1 night in Nov 2023

8/10 Good

Hilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet backed up
Stayed 2 nights in Oct 2023
Response from Hotel Management on 3 Nov 2023
Dear Hilda, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. Although you had a good time, we are sorry for the difficulties you encountered in your room and will work with our team for its improvement. Thank you for choosing us, and we look forward to your next visit! Sincerely,Hotel Management

10/10 Excellent

Xiomara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff they make you feel like home
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Room comfort
Miami stay overall
I must say the room wasnt all that bad but the towel situation need improvement there was duck poop everywhere on all sidewalks in the in and out pathways never cleaned in 6 days and as far as breakfast on the go os right last 3 days no muffins, last 2 days ocoffee creamif my 6 daysonly 2 days had onstant oatmeal and none of the front desk person have any info on city bus service.
Stayed 6 nights in Oct 2023
Response from Hotel Management on 1 Nov 2023
Dear Guest, Thank you for sharing your feedback. We are glad you enjoyed your stay overall and liked many aspects of your visit. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management