Ratings based on 805 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from panama

Posted 20-Jul-2016
Hotel was ok for a business trip. Staff very nice. Not enough towels in the hotel.
1out of 5
by A verified traveller

I will never go here again!!!!!

Posted 19-Jul-2016
The hotel clerk gave us a hard time. He was very rude & obnoxious. They don't give you new towels when they clean the room. Our tv didn't work the 4 days we were there! It's false advertised! That room don't look like nothing you paid for. The housekeepers half clean the rooms. They didn't give us new sheets because when I got into bed the first night I seen a string of blonde hair on the blankets. The only good thing about this hotel is the location. If you want a good room. Book it at north beach and get a rental if you want to visit south beach. The hotel was not good! It didn't make you feel comfortable at all. I will never go there again! Do not waste your money
4out of 5
by A verified traveller from Argentina

Rapidos para solucionar inconvenientes

Posted 03-Jul-2016
Al llegar hubo un error en la reserva por pàrte del hotel y con toda la amabilidad y disponibilidad el empleado Juan/Jay nos soluciono todo al instante . Su trato fue super cordial y hizo todo lo que estuvo a su alcance para solucionar el problema rapidamente. El hotel es comodo, la cocina super util , sin lujos pero todo estuvo muy bien y la ubicacion es inmejorable! volveremos a hospedarnos alli seguramente. saludos Valeria
Comment from Hotel Management
19-Jul-2016 by Crest hotel Suites Family , Hotel Management
Dear Valeria, We are happy to hear Juan at the front desk was able to assist you with your needs during your stay. We look forward to the pleasure of having you once more as a guest in the future.
4out of 5
by A verified traveller

Prima hotel nabij strand en winkels

Posted 26-Jun-2016
Een hartelijk ontvangst, tegen de verwachtingen in. Eerste dag erg vriendelijk personeel, later wisselend. Badkamer was netjes, en schoon, wellicht opgeknapt? Douche liep niet lekker door, werd direct gerepareerd. Lekker bed en ruime kamer. Dichtbij het strand! Sliepen in kamer 303.
Comment from Hotel Management
18-Jul-2016 by Crest hotel Suites Family , Hotel Management
Dear Guest, Thank you for taking the time to review our property. We are happy to read the problems encounter during your stay were solved immediately.
2out of 5
by A verified traveller from PARIS

LOCATION IS EXCELLENT BUT IT NEEDS REFURBISHMENT.

Posted 17-May-2016
Pros: I do love the LOCATION.NEAR LINCOLD ROAD AND BUSES TAKES YOU EVERYWHERE YOU WANT TO GO. THE LOCACTION A LOVED.
Cons: THE BEDROOMS - THE ELEVATOR......
Location: IT DEPENDS WHAT EVERYONE IS LOOKING FOR......I KNOW MIAMI BEACH SINCE I WAS STUDENT IN THE USA MANY YEAR AGO THEN I LIKE THE LOCATION OF CREST HOTEL .
ON 6 MAY 2016 IT WAS THE 4TH TIME I STAYED IN CREST HOTEL 1670 JAMES AVE. MIAMI BEACH FLA. THE LOCATION OF THE HOTEL IS EXCELLENT BUT IT NEEDS SOME RENEWAL. BAD ODOR....THE CARPET OF THE ROOM IS VERY OLD. THE AIR CONDITION MACHINE IS TOO OLD AND VERY NOISY. I DID NOT USE IT. FORTUNATATE I COULD OPEN UP THE WINDOW AND GET FRESH AIR IN THE EVENING. THE ELEVATOR IS VERY OLD AND WORKS BADLY. SOME YEARS AGO I STAYED IN THIS HOTEL AND IT WAS FINE. BUT NOW IT REALLY NEEDS SOME MINIMUM RENEWAL. THE SHOWER IS VERY OLD. UNFORTUNATELY IF THEY RENEW IT- A LITTLE -THE PRICE WILL GO HIGHER. FOR THE PRICE AT THE MOMENT IT IS EXPENSIVE BECAUSE THE ROOMS ARE NOT ACCORDING TO WHAT WE PAY FOR IT. THANK YOU.
Comment from Hotel Management
18-Jul-2016 by Crest hotel Suites Family , Hotel Management
Dear Anne, We are sorry you left our hotel with a bad experience. We changed the carpet in all our rooms since you last visited us. We are currently conducting an inspection in all our showers and a/c units to make sure everything is working fine. We thank you for having stayed with us in May 2016, and also in the past. We hope you give our property a second chance in the future.
3out of 5
by José from rio de janeiro

Hotel regular

Posted 20-Apr-2016 on Hotels
O hotel é bem localizado em South Beach, porém o banheiro muito apertado,e sem bancada para colocar os objetos pessoais. Durante nossa estadia de oito noites, ficamos sem toalhas de rosto a maior parte do tempo. Tivemos problema com o cofre no momento da chegada e ficamos presos no pequeno elevador por cerca de vinte minutos até que a porta de aço fosse arrombada.
1out of 5
by A verified traveller from Australia

This hotel is not as the pictures depict it

Posted 17-Apr-2016 on Wotif
This hotel is outdated, dirty and uncomfortable. We stayed here based off the location, the pictures and reviews that were published of this place; we were so wrong to do so. The hotel pictures that are published are nothing like the actual room. The room had stained carpets, squeeky and sunken floors, dirty bathroom, the air conditioning didn't function properly and the wifi connection cut out constantly. For the price, i would have rather stayed elsewhere. I would not recommend staying at this hotel. The best thing about this place was the location.
Comment from Hotel Management
20-Jul-2016 by Crest hotel Suites Family , Hotel Management
Dear Rache, Thank you for taking the time to share your experiences about your stay with us. We changed the carpet for all our rooms the first week of April, you stayed in a room with new carpet. We are sorry to hear you left our property dissatisfied. We thank you for your business.
3out of 5
by Eldren from Vitória/ES

Boa localização com acomodações antigas

Posted 16-Apr-2016 on Hotels
O hotel é muito bem localizado. As acomodações são antigas, pelo menos no quarto que ficamos. As tomadas são muito abertas, o que dificulta a conexão com o plug
4out of 5
by A verified traveller from Gold Coast, Australia

Budget quality hotel with a great location.

Posted 11-Apr-2016
Pros: Hotel was comfortable and clean enough. Hotel's pool and attached cafe were great.
Cons: Upon checkin, the bed sheets were very dirty and the iron/ironing board was broken. Both were attended to promptly.
Location: Hotel is a comfortable walking distance to Washington Ave, the beach and bars/restaurants.
Most of the staff were friendly, approachable and helpful. Although the elevator broke down multiple times, the staff promptly organised for it to be fixed. For the same room price, I would stay again and recommends hotel to friends.
4out of 5
by A verified traveller

Would stay here again!

Posted 10-Apr-2016 on Hotels
The hotel was walking distance to shops, restaurants, night spots, beach etc