Ratings based on 118 Verified Reviews

3.4 out of 5
70% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from nyc

Close to shopping and beach, very affordable

Posted 06-Jun-2017
Disliked not having a minifridge or microwave in our room other than that I would stay here again
Comment from Hotel Management
09-Jun-2017 by Veronica, Hotel Management
Fina, you booked a standard room which doesn't offer any of those amenities. Studios and Suites do have fridges, microwaves and a fully loaded kitchen. Thanks for staying with us.
1 out of 5
by A verified traveller

For the price?

Posted 06-Jun-2017
The computer didnt work and I needed it badly and went elsewhere and paid, the plugs to charge my phones didn't work either and being low and without charge hurt me also. The free breakfast doesn't include eggs or cereal with milk, no oatmeal or fruit either just a croissant and coffee which is not healthy and not a breakfast.
Comment from Hotel Management
07-Jun-2017 by Veronica, Hotel Management
Thanks for your review. We hope you are happy with the 50% discount you've received from us. We wish you the best.
5 out of 5
Recommended
for Everyone
by A verified traveller from Budapest

Nice and reasonable place to stay on South Beach

Posted 04-Jun-2017
Pros: The quality of the service included in the price, kind and helpful hotel staff (especially Jeorge ;) )
Cons: A fridge and/or water boiler/microwave in the room would make the hotel best in it's category.
Location: Everything is in a walking distance. Beach, Ocean drive,Lincoln road with many different shops, CVS, Walgreens,Liquor shops and Macy's are all nearby.
Crest Hotel Suites is a nice and reasonable place to stay on South Beach. It has a very good value/price ratio especially that two comfy sun loungers and a big umbrella is included in the daily service fee as well as the breakfast which also includes some fresh cut fruits (mix of melon and pinapple) and excellent orange juice beside the regular toast/croissant/coffee combo (we also appreciated that they offer quality food like pure dairy milk and tasty cream cheese that normally we would purchase in the shop for ourselves). The location is perfect for fun, shopping and relaxing as well. The beach is only for a short walk as well as Lincoln road and Ocean drive. There is a private parking lot right across the street. The staff was also very helpful and nice. You can sit out on the hotel's patio any time and eat/drink what you have formerly bought in any of the nearby shops (there is plenty of, from Walgreens, to CVS etc.) or just have relax and socialize with other guests. We have arrived on a heavily rainy day so maybe because of this but the first room was very wet and fusty. The manager next day gladly helped us to find a different room (we could choice from the available options), there was no question just friendly and helpful assistance.
Comment from Hotel Management
07-Jun-2017 by Veronica, Hotel Management
Thanks so much Marta for your lovely review that truly shows our essence.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good value place

Posted 03-Jun-2017
This hotel is located in a convenient part of the neighborhood - close to many of the touristy places as well as convenience stores. The rooms were dated and at least in my room a better cleaning job could have been done (walls had unknown stains). What I also didn't like was that through my bathroom vent I could hear the activities that were going on in the bathroom of a neighboring room...who just happened to be partying it up EVERY NIGHT of my stay!
Comment from Hotel Management
07-Jun-2017 by Veronica, Hotel Management
We are sorry your experience was not as expected. Thanks for sharing this with us.
3 out of 5
Recommended
for Everyone
by A verified traveller from NY

Just Average

Posted 31-May-2017
Clean hotel rooms. There is NO fridge in the room. There should have been a fridge considering this is in Miami and its extremely hot and there is no place to cool water. The breakfast is not worth the extra charge. People should not have to have that included in the package of the hotel room.
Comment from Hotel Management
07-Jun-2017 by Veronica, Hotel Management
Dear Anna, there are fridges in our Suites and Studios; you had booked a standard room. The extra charge, meaning the resort fee, is not only for our breakfast, but includes, wifi, chairs and umbrellas at the beach, bottled water in room, among other goodies. We calculate the total cost of all these services as over u$s 50 a day and we charge half of that. We mention it because most guests don't realize this. Thanks
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel, Great Location

Posted 25-May-2017
Cons: Heavier curtains may block out some of the light and outside noise
We enjoyed our stay at The Crest. Easy to find and right off the Heart of Miami - Lincoln Mall. Reception staff were very nice and friendly and helpful as were all staff. Room was spacious, comfortable bed. Lack of room fridge was a slight disappointment however ice machine was easily accessible to make up for it. Complimentary breakfast was great and loved the complimentary use of beach chairs, towels and umbrella for relaxing on the nearby beach.
Comment from Hotel Management
30-May-2017 by Veronica, Hotel Management
What a lovely review! Thanks so much for taking the time to write it.
2 out of 5
by A verified traveller from o

Rude staff, old room, no wash cloth, faulty outlet

Posted 16-May-2017
From I entered the hotel I was not please. The staff were not inviting. They charged the card I paid with a deposit, without my permission. Small rickety elevator. Old rooms. None of the outlets held things in them; when you plugged something in, it fell right out of the socket.
Comment from Hotel Management
19-May-2017 by Veronica, Hotel Management
Thanks Jackie for sharing your experience with us. We will take your comments into consideration.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great

Posted 28-Apr-2017
It was nice and great environment rooms were as nice ,hot water all the time And cleaning lady was very nice and the staffwas beyond helpful great services.Just the rooms needs repairs for the bathroom doors and wall had a hole in it when we got there but the stay was a wonderful.
Comment from Hotel Management
02-May-2017 by Veronica, Hotel Management
We are so glad to hear you had such a great time while staying with us.
3 out of 5
by A verified traveller

Close to center

Posted 13-Apr-2017
Hotel tired, Staff great and helpful, but insisted on 100 $ cash deposit!!!! Also missed breakfast as not served early enough
Comment from Hotel Management
13-Apr-2017 by Veronica, Hotel Management
Thanks for sharing your experience with us and for complimenting our staff. Breakfast is served from 7:30 am to 9:30 am, did you really wake up earlier than 7:30 am in Miami Beach? You must be one in a million. Thanks again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Perfect Little Hidden Gem

Posted 03-Apr-2017
Pros: It's location, cleanness, and helpful staff.
Location: There is everything near by, Lincoln Rd Mall, Collins Ave, Washington Ave, Ocean Drive...No matter what turn you take there is something to do near by
Great Location you are in the middle of everything. If you are looking to stay at a nice neat place and you don't require first class for anything. This place is a great little gem. The staff was helpful and were nice upon arrival.
Comment from Hotel Management
03-Apr-2017 by Veronica, Hotel Management
Thank you for complimenting our location, cleanliness and staff. Those are our everyday goals. Please come back soon!