Ratings based on 1,220 Verified Reviews

3.8 out of 5
81% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 18-Jul-2018
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 15-Jul-2018
4 out of 5
by a verified traveller from NJ

Posted 12-Jul-2018
The hotel was a corner away from the beach and ocean drive.. it was clean and smelled good all the time.
4 out of 5
Recommended
for Everyone
by a verified traveller from New York City

Close to the beach under renovations,maintained cl

Posted 04-Jul-2018
Front desk clerk Michelle was amazing. The heart of the hotel! I will be back if she's there. We felt like home. Coffee tea and ice cold water free all day. Room was clean. Collins ave gem.
Comment from Hotel Management
05-Jul-2018 by Guest Relations, Hotel Management
Thanks! We're sure Michelle will be happy to know you appreciate her excellent service. Best regards!
3 out of 5
by a verified traveller from Rochester, Michigan

You pay for location only

Posted 02-Jul-2018
Location: The hotel is very close to everything. Shopping, beach, restaurants, etc.
We were very disappointed!! The hotel is definitely under construction, definitely could not tell this from the pictures. The beds were rock hard and the only thing updated in the room was the bathroom. Check in was nice, but anytime we had questions or issues the front desk clerk ignored us. You are paying for location only.
Comment from Hotel Management
07-Jul-2018 by Guest Relations, Hotel Management
We're sorry you felt this way. The hotel was in need of maintenance since the previous owners neglected it for a while. Aside from that, as you can see from other people's comments, our customer service is one of our strongest assets. We hope you give us another chance to prove that to you.
3 out of 5
Recommended
for Everyone
by a verified traveller from Washington DC

Good area

Posted 30-Jun-2018
The hotel was in a good area the rooms were ok but the air conditioning did not work too well a lot of times. Other than that my stay was ok.
Comment from Hotel Management
05-Jul-2018 by Guest Relations, Hotel Management
Thank you. We're upgrading many things at our hotel including the air conditioning. Unfortunately, the hotel needed some care after the previous owners sold it to us. Hope you visit us again to enjoy not only our central location but also a cold room.
3 out of 5
Recommended
for Everyone
by a verified traveller

Ok hotel close to the beach.

Posted 26-Jun-2018
The hotel was ok friendly staff not to far from the beach. I liked the shower. The room was roomy.
Comment from Hotel Management
28-Jun-2018 by The Stiles Staff, Hotel Management
Thank You for staying with us.
3 out of 5
by a verified traveller from Miami

Posted 22-Jun-2018
It was under construction and they placed us in the room right overtop where the construction was taking place. The tv would not turn on and the bathroom toilet was not easy to flush. The staff was very nice and they did allow us to hang out at the pool before our check in time and check out time.
Comment from Hotel Management
30-Jun-2018 by Guest Relations, Hotel Management
We apologize for the construction. We are trying to not have any rooms assigned near it and working as quickly as we can.
2 out of 5
by a verified traveller

Posted 18-Jun-2018
Pros: great location, nice history, funcitoning showers and AC, comfortable beds. Cons: Large cockroaches in the room, none of the safes in the 2 rooms work. Front desk are good at doing their job (admin) and thats about it.
Comment from Hotel Management
23-Jun-2018 by The Stiles Staff, Hotel Management
We apologize for your inconveniences. We are not known for having bugs. Moreover, we perform monthly pest control treatments to make sure we’re covered. Yet, when people open their windows, palmetto bugs (which are common in Florida due to the hot climate and swampy grounds) can get in. We're sure what happened to you was an exception and hope our front desk agents were able to help you out in a proper manner. As you are publishing this anonymously, we have no way to trace down this case. Again, we apologize.
4 out of 5
by a verified traveller

Posted 15-Jun-2018
Nice spot with excellent staff- older hotel but well kept. Nice pool area A solid 81 percent grade
Comment from Hotel Management
21-Jun-2018 by The Stiles Staff, Hotel Management
Thanks! We hope you came back soon to see the rennovations and the soon to be open new restaurant/bar.