Property entrance

Reviews of Zocalo Central & Rooftop Mexico City

4 out of 5
Zocalo Central & Rooftop Mexico City
Cinco de Mayo 61, Centro Historico, Mexico City

Reviews

9.8

Exceptional

Rating 10 - Excellent. 1741 out of 1981 reviews" "
Rating 8 - Good. 174 out of 1981 reviews" "
Rating 6 - Okay. 39 out of 1981 reviews" "
Rating 4 - Poor. 14 out of 1981 reviews" "
Rating 2 - Terrible. 13 out of 1981 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jhonatan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty around the Hotel since it is in the downtown. Hotel was super clean and the staff amazing. Made me feel like a celebrity. Thank you so much
Stayed 2 nights in Feb 2024

10/10 Excellent

Jonathan Rodriguez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could give them more stars!! I’ve stayed in a few hotels by the Zocalo, and this is the one I will be returning to moving forward! It’s spotless, and the staff is extremely kind. The food on the terrace is class A and the overall atmosphere is enchanting. Consider staying here, you won’t regret it!

10/10 Excellent

Connie

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean breakfast included ibwill definitely stay here again!
Stayed 4 nights in Apr 2024

10/10 Excellent

Yasue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, Stuff was so friendly helpful for what we needed. Felt very at home.
Stayed 1 night in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 23 Apr 2024
Dear YasueThank you very much for your kind review. I am glad to read that you had a very pleasant stay. I’m very proud our staff was friendly and able to assist you in every request, our main goal is to make our guests feel at home!We would be delighted to welcome you back soonBest regards

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the fact that the drawers in our room kept opening by ourselves, and the shower was extremely slippery. I have no complaints.
Stayed 3 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 23 Apr 2024
Dear JoseWe appreciate your comment, and please be assured that guest feedback is crucial for us to continue improving our service. Rest assured that we will work on enhancing our service to make your next stay even better.I hope you can visit us again, very soon.Best Regards

10/10 Excellent

Ismael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to experience CDMX. We loved the balcon and the ammenities. Overall, a great stay and the staff was great. The room was a bit small but we didn't mind. We really enjoyed it.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jose, Woodland Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was very cultural and beautiful. Surrounding areas was safe and walkable. Felt completely comfortable around the areas. Will come again and stay here.
Stayed 1 night in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 17 Apr 2024
Dear JoseThank you very much for your comment. I am glad to know that you had a great stay at Zócalo Central.We will be delighted to receive you again very soonBest Regards

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 17 Apr 2024
Dear AngelicaThank you for your comments and for taking the time to share your experience. I am glad to read that your stay at Zócalo Central was excellent.It would be a pleasure to host you again.Best Regards

10/10 Excellent

martin anthony

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all really helpful. A wonderful added feature, possibly unique to Central hotels is a 24x7 Cafe offering sandwiches and hot/cold drinks including beer that’s free to guests in beautiful atrium with living wall.
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 19 Apr 2024
Dear MartinThank you for your comments and for taking the time to share your experience. I am glad to read that the team's service was excellent and that you enjoyed the 24-hour Café Central service.We will be delighted to receive you again very soonBest Regards

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Zocalo Central was amazing. Free abundant breakfast at the charming rooftop restaurant plus hearty snacks and beer 24/7. The room was quiet and beautiful. The location perfect for seeing the historic center and all kinds of shopping. We found some of the front desk staff to be somewhat disdainful. We were not asked to open a spending account upon check in when we paid for the entire trip which resulted in our laundry being held hostage at 10 PM because we didn’t have “credit”. The lady insisted we go to the front desk in our PJs to open a “credit” account but finally her colleague came to the room with the credit card machine and our laundry that we needed in the morning. It was unfortunate that we were not appraised of the issue when we had called earlier. We had also offered to pay cash or use the credit card on file but the lady insisted it was impossible. So make sure that you open a “credit” account at check in if they forget to ask to avoid these problems.
Stayed 5 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 18 Apr 2024
Dear AnaThank you very much for your nice comment. We are very happy to know that you took advantage of our excellent location to see all the tourist spots in the area, breakfast at the Balcón del Zócalo restaurant, Café Central and beautiful room. We highly value the voice of each of our guests and we put a lot of effort into establishing effective steps for constant improvement. Please accept our apologies for any inconvenience you may have experienced during your stay. Please be assured that I have specifically noted your comments. Thank you to bring them to my attention for review and improvement.We are delighted to have had the pleasure of being at your service. We would love the opportunity to welcome you back and make your next stay an absolute pleasure.Best Regards

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended. Great location. Beautiful view from the restaurant.
Stayed 1 night in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 18 Apr 2024
Dear EricThank you very much for such a beautiful review and for recommending us to other travelers! I am very happy that you had a great experience not only because of our privileged location so you could enjoy the view!We would be more than glad to welcome you back soon!Best Regards

10/10 Excellent

Guadalupe Lucia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely professional and always wanting to help guests. Hats off to Raul, Daniel, Antonio, Jose Luis, rooftop, housekeeping and all employees, they have the right attitude so customers would want to return to this property. Huge plus is free water, breakfast and 24/7 beer, food and location!
Stayed 3 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 18 Apr 2024
Dear GuadalupeThank you very much for your review. I am glad to know that you enjoyed your stay with us thanks to Café Central, our location, but above all the service of our staff, for us the most important thing is the comfort and satisfaction of our guests, I will gladly share your message with Raúl, Daniel , Antonio and José LuisIt would be a pleasure to host you again.Best Regards

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant, amenities
Stayed 3 nights in Apr 2024

8/10 Good

Cinthya

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Only thing missing is a pool so 4.5/5. The included breakfast is delicious, especially that green juice.
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 16 Apr 2024
Dear CinthyaThank you for your comments and for taking the time to share your experience. I'm glad to read that breakfast at Balcón del Zócalo was excellent, especially the green juice. Your opinion is truly important to us, and we will take your comment into accountI appreciate your opinions and I really hope you can come back soon.It would be a pleasure to host you again.Best Regards

10/10 Excellent

Manoj, Jacksonville

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed for a week at this property with my family in March 2024. The entire staff was very helpful, excellent and were proactive in taking care of your needs. The manager, Mr. Francisco did listen to our concerns of limited vegetarian choices in the breakfast. The rooftop restaurant staff did everything and went out of their way to serve some vegetarian choices for us. There is a 24/7 snack bar, which is included in the cost of costthe stay and has a number of snack and drink choices. The location is very convenient and in the heart of the city. If we visit Mexico City again, I will again stay at this hotel, and have already been recommending this hotel to my friends and family.
Stayed 7 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 16 Apr 2024
Dear ManojThank you very much for your comments and for taking the time to write this kind review. The comfort and satisfaction of all our guests is our priority, I am happy to know that my staff and I were able to help make your stay excellent from the moment you arrived at Zócalo Central. I am also happy to know that you were able to enjoy our privileged location, Café Central and the service at the Balcón del Zócalo restaurant.I hope you can choose us again for your next trip. It would be a pleasure to serve you again.Best Regards

10/10 Excellent

Marcela, Weston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed here and I love it. Staff is very friendly and helpful. Rooms are clean and spacious. Very walkable area. I highly recommend staying here!
Stayed 3 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 16 Apr 2024
Dear MarcelaI am very grateful for recommending us and for choosing us once again as hosts in Mexico City, we love seeing you back. Thank you very much also for mentioning every aspect that made your stay a memorable experience such as the cleanliness of the rooms, location, but above all our warm and always friendly team, it definitely encourages us to continue working to maintain and improve our service in order to ensure that Each stay of each guest is extraordinary.We would be more than glad to welcome you back soon!Best Regards

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, staff, very accommodating, in a perfect location. There is no other place I would rather stay in Mexico City.
Stayed 1 night in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 15 Apr 2024
Dear BrianThank you very much for your kind review. I am glad to read that you had a very pleasant stay thanks to the service of our staff and our perfect location.We would be delighted to welcome you back soon!Best Regards

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel experiences I have had. The ambience was excellent. The professionalism of the staff was superb. The view of the Zocalo was fantastic. The free breakfast buffet was outstanding.
Stayed 2 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 15 Apr 2024
Dear KimThank you so much for your comments. Im glad to know that you could enjoy our privileged location, to enjoy the wonderful view and the brakfast at Balcón del Zócalo restaurant. I am very proud that the service from our staff has been excellent.We will be delighted to receive you.Best Regards

10/10 Excellent

Rohit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free beer and sandwiches 24 by 7!
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 15 Apr 2024
Dear RohitThank you very much for sharing your experience with us and highlighting the service of the Cafe Central. We are really happy you had a great time with us.We will be delighted to receive you again very soonBest Regards

10/10 Excellent

William, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 15 Apr 2024
Dear WilliamThank you for your comments and for taking the time to share your experience. I am glad to read that your stay at Zócalo Central was excellent.It would be a pleasure to host you again.Best Regards

10/10 Excellent

Yasue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 3 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 11 Apr 2024
Dear YasueThank you very much for sharing your experience with us. It is a pleasure to read that you enjoyed your stay.We look forward to welcoming you back soon.Best regards

10/10 Excellent

Brian Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with attentive service.
Stayed 2 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 10 Apr 2024
Dear BrianThank you very much for your review. Our priority is to make our guests feel at home and I am very happy that you had a great experience especially thanks to our amazing staff.We would be more than glad to welcome you back soon!Best Regards

10/10 Excellent

Aleli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful! The entire experience was pleasant. The service and staff was amazing! The food was delicious. The hotel was clean, centrally located and safe. We had a great time!
Stayed 3 nights in Feb 2024
Response from Francisco García, Zocalo Central’s General Manager on 10 Apr 2024
Dear AleliThank you very much for your lovely comment. We are very happy to know that you took advantage of our excellent location to see all the tourist spots in the area, the cleanliness, security and, above all, the service of our staff.We look forward to welcoming you back soon.Best Regards

10/10 Excellent

Delia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean rooms. One of the best places I have ever stayed in!
Stayed 7 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 10 Apr 2024
Dear DeliaThank you for your comments and for taking the time to share your experience. I am glad to read that the cleanliness of the rooms and the service of the team were excellent and you consider us one of the best places you have stayed.I appreciate your opinions and I really hope you can come back soon.It would be a pleasure to host you again.Best Regards

8/10 Good

Julia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property in a great location. The only problem we had was that on the last night we were going to stay the room was not cleaned. We came back from a long tour and we did not have clean towels nor toilet paper. We had to call the front desk.
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 15 Apr 2024
Dear JuliaThank you so much for your comments. Im glad to know that you could enjoy our privileged location. The feedback from our guests is of utmost importance, and therefore, you can rest assured that we will work with our team of housekeeping to prevent incidents like the unfortunate one that happened with you.I hope you can visit us again, very soon.Best Regards

10/10 Excellent

Lilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing staff and delicious food!!
Stayed 5 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 8 Apr 2024
Dear LiliaThank you so much for your comments. Im glad to know that you could enjoy our privileged location, food and services. I hope you had an amazing time staying with us and in México City.I hope you can visit us again, very soon.Best Regards

10/10 Excellent

Thrudur

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was a great place to stay with very easy access to everything we wanted to explore on our trip. The rooftop restaurant is amazing. Both for the included breakfast and for dinner at night. Staff is very friendly and helpful. The cafe in the lobby serves really good food and drinks - which is free 24/7. A really cool feature. The only thing to be aware of is that this is not a quiet location and it can be quite noisy until very late. 🤓
Stayed 6 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 9 Apr 2024
Dear ThrudurThank you very much for sharing your experience with us. It is a pleasure to read that you enjoyed your stay thanks to our privileged location in the center of Mexico City, Balcón del Zócalo restaurant, Café Central and of course the service of our staff.We would be more than glad to welcome you back soon!Best Regards

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can not say enough about this hotel. Everything was great from the moment we stepped in.Although we arrived early they offered a meal or drink at cafe which was included into price. We decided to go to the Balcón(rooftop) for some adult beverages. The view was awesome! Can not wait to go back and take the family. So much to do in the area, not to mention the food!!
Stayed 3 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 9 Apr 2024
Dear DanteThank you very much for your kind review. I am glad to read that you had a very pleasant stay thanks to the Café Central services and Balcón del Zócalo restaurant. I am very proud that our service was excellent from the moment you arrived.It would be a pleasure to host you again, very soon.Best Regards

10/10 Excellent

JORGE A, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuce area, excellent service
Stayed 3 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 9 Apr 2024
Dear JorgeThank you very much for your kind review. I am glad to read that you had a very pleasant stay thanks to our services. I’m very proud our staff was friendly and able to assist you in every request, our main goal is to make our guests feel at home!We would be delighted to welcome you back soonBest Regards

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right in front of the zocalo and you can experience the amazing historic view from the balcon restaurant which was 10/10 for breakfast and dinner! You can walk to the zocalo or all the shop on your way to the palacio de Bellas artes…
Stayed 1 night in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 8 Apr 2024
Dear NancyThank you for your comments and taking the time to share your experience. I appreciate your opinions about Balcón del Zócalo restaurant and enjoyed our privileged location in the heart of Mexico City. I really hope you can come back soon.Best Regards

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are hesitant about booking the Zocalo Central Hotel in Mexico City, please let this be your sign to do it! First time in Mexico, and even out of the country, so I was not sure what to expect. The hospitality and service is spot on — I truly believe they care about their guests and their experience. There is a cafe open 24/7 filled with high quality free food, coffee, beer, and other beverages for guests. Central Mexico can be very chaotic, so it was nice to have a place to eat in peace. The beds are very comfortable, and the room silenced much of the noise outside. The rooftop restaurant and bar is fantastic. That being said, it is pricey, so please prepare accordingly. They also serve a delicious free breakfast each morning to their guests. With my limited experience eating Mexican cuisine, I thought it was fantastic. I would give this hotel 100 stars if I could. It is surrounded by rich history, so many places to eat and shop, and a beautiful Cathedral. If I ever find myself in Mexico City again, this is where I will stay.
Stayed 4 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 5 Apr 2024
Dear KyleThank you very much for sharing your experience of your first time in Mexico City staying at Zócalo Central and highlighting the staff's service, Café Central, excellent location, room comfort, and breakfast at Balcón del Zócalo restaurantWe are really happy you had a great time with us.Best Regards

10/10 Excellent

Edgar Alejandro Vazquez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this hotel was amazing! The workers were so helpful and very nice! It was located right in the middle for walking distance to everywhere we wanted to go. My favorite part was the morning breakfast on the balcony and the cafeteria filled with many drinks and snacks when ever you need anything. If we had any questions they didn’t hesitate to help. Would definitely go back again and recommend to anyone else!
Stayed 3 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 3 Apr 2024
Dear EdgarThank you very much for your review. I am glad to know that you enjoyed your stay with us thanks to our privileged location, breakfast at Balcón del Zócalo, Café Central and the treatment of our staff. For us, the most important thing is the comfort and satisfaction of our guests.I hope you can visit us again, very soon.Best Regards

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Francisco García, Gerente General Zócalo Central on 23 Apr 2024
Estimada CarinaMuchas gracias por su calificación y por tomarse el tiempo de compartirla con nosotros. Nos alegra saber que nuestro servicio cumplió con sus expectativas. Para nosotros lo más importante es que pasen unas vacaciones extraordinarias y se sientan como en casa.Esperamos atenderle muy prontoSaludos Cordiales

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was amazing
Stayed 3 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 2 Apr 2024
Dear AdrianThank you very much for sharing your experience with us. It is a pleasure reading that you enjoyed your stay thanks to our staff.It would be great to welcome you back soonBest Regards

8/10 Good

Glen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, buffet breakfast. The rooms were quite small and compact.
Stayed 2 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 2 Apr 2024
Dear GlenThank you very much for sharing your experience with us and highlighting the service of the staff and breakfast at Balcón del Zócalo. We have a wide variety of rooms, so for your next visit, please allow me to assist you in choosing the perfect one that meets all your needs. I hope you can visit us again very soon.We will be delighted to receive you again very soonBest Regards

8/10 Good

Evelyn, Forest Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the 24 hour cafe and free water. I wish front desk had money exchange or bills. I wish the rooms had iron/ board, slippers and toiletries. Especially hand towels for more than one person or guest. The bathroom is need of more hooks to hang more than one towel or clothes, etc. I do not know what's was the VIP service? I did receive a bottle of wine and sweets each night.
Stayed 5 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 2 Apr 2024
Dear EvelynThank you very much for choosing us as a destination for your stay in Mexico City. It makes us very happy to know that you enjoyed your stay thanks to our Café Central. Your opinion is really important to us. The comfort and satisfaction of all our guests is our priority. Rest assured that we will work on each of your comments to continue improving our guests' experience.We will be more than happy to serve you again.Best Regards

10/10 Excellent

Matthew

Stayed 7 nights in Mar 2024
Response from Hotel Canadá on 19 Apr 2024
Estimado Matthew, agradecemos haya compartido su evaluación, es muy importante para nosotros. Esperamos verlo pronto.Saludos,

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were amazing and super friendly
Stayed 4 nights in Mar 2024
Response from Francisco García, Gerente General Zócalo Central on 2 Apr 2024
Dear JessicaThank you very much for your review. I am happy to know that she enjoyed her stay with us thanks to the treatment of our staff, for us the most important thing is the comfort and satisfaction of our guests.It would be a pleasure to welcome you again.Best Regards

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast on the roof was the best!
Stayed 5 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 1 Apr 2024
Dear ShelleyThank you very much for your kind review. I am glad to read that you had a very pleasant stay thanks to our services such as breakfast at Balcón del Zócalo We would be delighted to welcome you back soonBest Regards

10/10 Excellent

Julietta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean hotel, breakfast is included which is nice! Rooms were nice. Quiet at night. Definitely enjoyed my stay here.
Stayed 4 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 2 Apr 2024
Dear JuliettaThank you very much for your review. I am glad to know that you enjoyed your stay with us thanks to the breakfast at Balcón del Zócalo, the cleanliness of the hotel, your room and above all the treatment of our staff, for us the most important thing is the comfort and satisfaction of our guests.We would be delighted to welcome you back soonBest Regards

10/10 Excellent

Scarlett J

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing since the moment we walked in. The staff was always nice and welcoming. Our room was very well maintained along with the rest of the hotel. Our stay included a 24 hour cafe and a breakfast buffet with additional options, both were wonderful! We also had a 3 hour walking tour included in our stay, added bonus! We will truly miss the hotel and the loving staff. Thank you all!
Stayed 8 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 1 Apr 2024
Dear ScarlettThank you for choosing us as a destination for your stay in Mexico City. I am very glad that you had an excellent stay, that you were able to experience our city to the fullest thanks to your comfortable room, Café Central, the breakfast at Balcón del Zócalo, the service of our staff and of course our location so that you were able to explore downtown with our free walking tour!We would be delighted to welcome you back soonBest Regards

10/10 Excellent

Tamera

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
An absolutely excellent property! The amenities and staff are top notch! Excellent area! I would highly recommend and will definitely stay there again!
Stayed 5 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 1 Apr 2024
Dear TameraThank you very much for such a beautiful review and for recommending us with other travelers! Our priority is to make our guests’ feel at home and I’m so happy you had a great experience not only because of our amenities, but most of all thanks to our amazing staff!We would be more than glad to welcome you back soon!Best Regards

10/10 Excellent

Brett

Stayed 5 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 19 Apr 2024
Dear BrettWe are focused on achieving the satisfaction of our guests at all times, so you can imagine my excitement and pride to receive ratings like yours.It would be a pleasure to host you again, very soon.Best Regards

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe in The hotel,but outside of The building, the safety is a problem,My highest respect for All the hotel staff, very friendly and kind,I will recommend this place with a positive review.
Stayed 5 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 1 Apr 2024
Dear RafaelThank you very much for your review. I am glad to know that you enjoyed your stay with us thanks to the treatment of our staff, for us the most important thing is the comfort and satisfaction of our guestsWe would be honored to welcome you back soon!Best Regards

10/10 Excellent

Francheska R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 1 Apr 2024
Dear Francheska We are focused on achieving the satisfaction of our guests at all times, so you can imagine my excitement and pride to receive ratings like yours.It would be a pleasure to host you again, very soon.Best Regards

10/10 Excellent

Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooftop dining with stunning view of the zocolo and metropolitan cathedral. Our complimentary breakfast was excellent with fresh fruit and bakery items each morning as well as other standard fair. The complimentary cafe with sandwiches and salads was a nice option for lunch as well. Staff friendly and helpful.
Stayed 6 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 28 Mar 2024
Dear RobertThank you very much for choosing us as a destination for your stay in Mexico City. It makes us very happy to know that you enjoyed your stay thanks to our Café Central and the breakfast at Balcón del Zócalo. I also greatly appreciate your kind words regarding the staff, especially since we all always seek to make each of our guests feel at home and it makes me very proud to know that we achieved this with you.I hope you can visit us again, very soon.Best Regards

8/10 Good

Jeffrey

Liked: Cleanliness, property conditions & facilities
Nice hotel a few meters from the Zocalo. A little pricey but a decent, fine hotel. Breakfast is good and on the scenic rooftop. That’s said I found the service rather sporadic and seemingly chaotic at times. Service could improve with waitstaff improving on attentiveness. Overall, it’s quite a nice hotel but nothing super special in my opinion.
Stayed 3 nights in Mar 2024
Response from Francisco García, Gerente General Zócalo Central on 27 Mar 2024
Estimado MoisesMuchas gracias por su calificación y por tomarse el tiempo de compartirla con nosotros. Nos alegra saber que nuestro servicio cumplió con sus expectativas. Para nosotros lo más importante es que pasen una estadía extraordinaria y se sientan como en casa.Los esperamos pronto por aquí.Saludos Cordiales

10/10 Excellent

Sara, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel on the edge of the Zocalo. The hotel is lovely -- tho some rooms are on the small side. The staff and service is fantastic. The included breakfasts were great. We would definitely return again to this hotel.
Stayed 6 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 27 Mar 2024
Dear SaraThank you very much for your kind review. I am glad to read that you had a very pleasant stay thanks to our services such as breakfast at Balcón del Zócalo and Café Central. I’m very proud our staff was friendly and able to assist you in every request, our main goal is to make our guests feel at home! We have a wide variety of rooms, so for your next visit, please allow me to assist you in choosing the perfect one that meets all your needs. I hope you can visit us again very soon.We would be delighted to welcome you back soonBest Regards

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Mexico City, my second time there and it their service was wonderful, hotel is very clean and well kept. I will definately be coming again!
Stayed 3 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 27 Mar 2024
Dear LeslieThank you for considering Zócalo Central your favorite hotel and for visiting us again. We are very happy that you had a great time with us.We would be more than glad to welcome you back soon!Best Regards

10/10 Excellent

carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a wonderful rooftop restaurant
Stayed 2 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 27 Mar 2024
Dear CarolThank you very much for sharing your experience with us and highlighting Balcón del Zócalo restaurant. I hope you can visit us again very soon.We would be delighted to welcome you back soonBest Regards