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I would highly recommend anyone staying here while visiting Mexico City. They have outstanding customer service , and the staff always remember which makes me feel great. Excellent location, and good breakfast.
Hotel Novit is close to shops and restaurants. Easy access to Metrobus that will take you north to south. Also, the metrobus will get you close to Our Lady of Guadalupe Shrine going north which is the reason why we went to Mexico City.
Excellent service and great people. We were in room 803. They tried to match the granite in the bathroom with a fake piece of plastic which doesn’t look nice for the high category of the hotel. Please fix it . Other than that everything was excellent .
The only thing missing was a microwave. At checking out time, we had to wait long because they send the luggage cart at the wrong room
Pros: Nice rooms, wonderful Lobby, good restaurant and bar, great location. Cons: Bad service overall. To make short the story, I can provide a good example of my experience; One the day the house keeping only left one towel in the room, so my mother used and I call to the front requesting another ...
I have stayed a few times in this hotel, and every time had a excellent experience. The hotel staff is kind and the hotel location is great. Also being a VIP+ hotel give the opportunity to upgrade my room in every stay.
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