Ratings based on 288 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, safe location, would stay again!

Posted 21-Aug-2017
Pros: Very friendly staff, great location, and great breakfast
Cons: I should not have been given a room in which the air condition leaked water into the closet and living room.
Location: There is a mall within walking distance and it was perfect to grab a bite to eat, do a little shopping and there was also a supermarket inside.
This was a great hotel and would definitely recommend to friends (and I encourage to include Breakfast with your stay because it is amazing). The only drawback was that the air conditioner leaked water into the closet and living room and the room was clean but it could have been cleaned a little better. Because my stay was short and I was not inside of my room for most of the day, I did not bother to complain however if I had spent more time inside of the room, it would have been a big problem. That said I would stay here again especially because it is in a great location and the staff was very friendly.
Comment from Hotel Management
29-Aug-2017 by Vilma Vivas, Hotel Management
Dear Guest, We appreciate your positives comments that are so important for our Operation. We regret about air conditioner issues, we communicate that the area involved already took the correctives to bring the best and safe service. We look forward to your soon return. Yours Sincerely, Vilma Vivas Botero General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Barranquilla

Viaje a killa

Posted 26-Jul-2017
Me gustaría que las cortinas fueran más gruesas para que el cuarto fuera mas oscuro
Comment from Hotel Management
28-Jul-2017 by Vilma Vivas, Hotel Management
Estimado Sr. Rafael, Cordial saludo, De antemano agradecemos sus valiosos comentarios, los cuales son muy importantes para nuestra mejora continua. Tendremos en cuenta sus sugerencias las cuales serán notificadas a la Dirección de Operaciones. Esperamos tenerlo muy pronto en este su Hotel. Cordialmente, Vilma Vivas Botero Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveller from Nova Scotia, Canada

Great place to stay

Posted 19-Jul-2017
Pros: Clean, comfortable & large spacious rooms
Cons: Wifi could be better, at times even with full connection could not load anything.
Stayed for 2 nights and had a great sleep, was quite and beds were very comfortable. Did not swim in pool but it looks very nice. Only real complaint I had was the wifi, although we had a great signal, in room and in lobby, the connection was very slow and at times not even usable.
Comment from Hotel Management
28-Jul-2017 by Vilma Vivas, Hotel Management
Dear Guest, We appreciate to dedicate of your time to share your comments about your stay´s experience in the Hotel. It is a pleasure that you enjoyed of our comfortable rooms and facilities. However, we apologize the internet problems, we did the feeback with our System area and we took correctives to solve the service. We will waiting for you in your next visit to the city. Yours Sincerely, Vilma Vivas Botero General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel great location

Posted 17-Jul-2017
Good hotel, excellent location great restaurants close by.
Comment from Hotel Management
28-Jul-2017 by Vilma Vivas, Hotel Management
Dear Guest, It is a pleasure to know your stay´s experience in the Hotel. We appreciate your valuable comments which are so important for our Operation. We hope you allow us to continue provide our service. We will waiting for you in your next visit to the city. Yours Sincerely, Vilma Vivas Botero Gerente General
5 out of 5
by A verified traveller

Posted 06-Jul-2017
Pros: Staff very friendly.
Business visit. Great location. Staff very friendly and spoke some english.
Comment from Hotel Management
22-Jul-2017 by Vilma Vivas, Hotel Management
Dear Guest, We appreciate your feeback about your stay in the Hotel that is important for our Operation. It is a pleasure to know that we met your expectations and our staff always provided you an excellent service. We will waiting for you in your next visit to the town. Yours Sincerely, Vilma Vivas Botero General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfort, excellent

Posted 29-Jun-2017
We loved it. The staff was kind and attentive to our needs.
Comment from Hotel Management
30-Jun-2017 by Vilma Vivas, Hotel Management
Dear Guest, We appreciate your positives comments that are so important for our operation. It is so glad to know that you enjoyed the kind and attentive of our staff, they are always to bring an excellent service. We are waiting for you in your next visit to the city. Yours Sincerely, Vilma Vivas Botero Gerente General ESTELAR En Alto Prado
5 out of 5
by A verified traveller

Posted 14-May-2017 on Hotels
Comment from Hotel Management
26-May-2017 by Carlos Villatoro, Hotel Management
Estimado Huésped, Cordial saludo, Agradecemos de antemano el haber dedicado de su tiempo para calificar nuestro servicio. Esperamos haber cumplido con sus expectativas al momento de habernos seleccionado como su hotel para descansar. Esperamos tenerlo nuevamente en su próxima estadía. Cordialmente, Vilma Vivas Botero Gerente General
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice but not 100% as advertised

Posted 01-Mar-2017
Place was pretty great aside from the pool - the pictures of the pool aren't even real and are incredibly inaccurate.
Comment from Hotel Management
30-Mar-2017 by Vilma Vivas, Hotel Management
Dear, Guest We appreciate your comments about our Hotel. We extend our sinceres apologies about the pictures, Therefore, we have taken the corrective to improve about this point. It would be a pleasure to have you back at our Hotel. Yours sincerely, Vilma Vivas Botero General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Posted 29-Jan-2017 on Orbitz
This is a modern hotel and the breakfast was the best I had in Colombia.
Comment from Hotel Management
27-Feb-2017 by vilma.vivas@hotelesestelar.com, Hotel Management
Dear Guest, Thank you for your excellent comments, we are pleased to know that we made your stay pleasant. We appreciate the time spent sharing your experience We would be pleased to assist you on your next trip to Barranquilla. Best regards, Vilma Vivas Botero General Manager
4 out of 5
by Antonio

Great location, friendly staff and great value.

Posted 08-Jan-2017 on Hotels
This is our second stay at this hotel because of its great location, vicinity to a variety of restaurants, shopping and excellent service. Rooms and meal services met our expectations of frequent travelers. This is our second time at this hotel and we plan to come back next time our travels take us to Barranquilla.
Comment from Hotel Management
30-Jan-2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to let us know about your experience at the hotel. We apologize for the situation with the card keys during your stay and We appreciate your positive comments that help us for our continuous improvement.. We will forward for your next visit to the hotel. Best Regards, Vilma Vivas B. General Manager