Front of property – evening/night

Reviews of La Chicca Palace Hotel

4 out of 5
La Chicca Palace Hotel
Via Tenente La Rosa, 1, Milazzo, ME

Reviews

9.0

Wonderful

Rating 10 - Excellent. 77 out of 130 reviews" "
Rating 8 - Good. 40 out of 130 reviews" "
Rating 6 - Okay. 6 out of 130 reviews" "
Rating 4 - Poor. 3 out of 130 reviews" "
Rating 2 - Terrible. 4 out of 130 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Gaetano

Disliked: Cleanliness, amenities, property conditions & facilities
The bed did not have a blanket ! The heating was almost not existent ! The safe did not work! Pillows of very poor quality! Television came without instruction and was not working !
Stayed 1 night in Mar 2024
Response from giò on 13 Mar 2024
Dear Mr Martines Gaetano,we are really sorry about all this problems you had. I was not working but my colleague informed me. I would like to say that we brought you right the way 2 blankets .About all the other problems we were not informed, you never asked for our help. We didn't know that the safe was not working or the television, or the heating that is complitely brand new, . We have a door man for all the problems that a client can have also during the night. If you would have asked for help we could fix everythng becouse everything is working in that room. We rented that room the day after for 3 nights and evrything is working, so please if you will come back let us know if you have a probleme. Please give us a way to fix it. Thank you so much

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute boutique hotel very close to ferries. We visited Stromboli for the day. Free street parking in front of the hotel. Very helpful & delights English speaking staff, able to recommend local sites. Beautiful views of the sea. Recommend seeing the Milazzo Castle: large, partially restored containing art exhibit, venue for local theater. Would return, highly recommend!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hostess with the mostess.
We had an unexpected overnight stay in Milazzo due to some rough seas, but we couldn't be happier to have stayed at La Chicca Palace. Giovanna was so kind, made some great booking for restaurants for us, and also makes a fantastic Aperol Spritz. Thank you so much for looking after us so well.
Stayed 1 night in Aug 2023

10/10 Excellent

mary martha

Stayed 15 nights in Jul 2023

2/10 Terrible

Caterina and Raymond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated hotel lacking basic amenities
Dated hotel and dated rooms. Internet in room did not work Terrible breakfast served in hotel foyer. There was no hot water on the last morning of our stay.
Stayed 2 nights in Mar 2023
Response from giò on 30 May 2023
Dear Mr Raymond and Mrs Caterina, you spent here several days and each day I was here talking to you, we were having small conversations, I was always asking you if everything was fine and you were always answearing that everything was fine, you were smiling to me. our hotel is not dated becouse we work on it constantly, when you were here we were fixing the new restaurant and the new implant of air condition. The morning of your check out we had problem with the hot water, we fixed it in really few hours but you were not here anymore. In real life things get broken, problems happens, nobady can help it, the important thig is how we manage problems, how we take care about them and we were very very fast to fix the problem and we offer you all the extras for the inconvinient. We are really sorry about it but once again we fixed the problem right the way. Best regardsLa Chicca Palace Hotel

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The concierge gave us exceptional service, was very welcoming, suggested restaurants and made us feel very welcome. The bedroom and bathroom were quite nice and it was located very close to the ferry terminal. Would recommend!
Stayed 1 night in Apr 2023

2/10 Terrible

Caterina

Stayed 2 nights in Mar 2023
Response from Giò on 24 Mar 2023
Dear Mrs Caterina Borg,we are realy sorry that afet 4 days at our Hotel you judged us isuch in a bad way becouse of a small problem you had in the norning of your check out.The problem was not because of our negligence, and it we did try to apoligize in many way also not asking you for extras.Best regards

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near to port
Great hotel very near to the port where the ferry drops off/picks up. Lovely spacious room (junior suite) with jetted bathtub and four-poster bed. Very friendly staff. Good breakfast. This was our second time staying here and we will definitely return in the future.
Stayed 1 night in Oct 2022

10/10 Excellent

Nicklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff were very welcoming and helpful. Enjoyed my stay and enjoyed Milazzo.
Stayed 2 nights in Jun 2022
Response from giovanna on 27 Jun 2022
Thank you so much for your beautifull words. We hope to have you again here as our guest very soon. Best regards Giovanna

8/10 Good

andrew

Liked: Staff & service
Pleasant....if a little tatty.
The staff- absolutely charming, helpful and polite. The rooms- a little jaded- in need of redecoration. The air-com......typically Italian, ie- unfit for purpose.....All in all- a well located little hotel with adequate facilities......saved from mediocrity by the staff.
Stayed 2 nights in Jun 2019

8/10 Good

Elizabeth

Our stay got off to a rocky start. First, this four star hotel's parking was a .5 km away, and wasn't opened until we spoke with the reception @ another hotel. NOT ideal in rainy conditions. Second, the amenities on Hotel.com show Self-service laundry facilities in the hotel, which was one of the reasons we chose this hotel, as we had a lot of laundry to do. I don't know if this was the hotel's error or Hotel.com's error, but it was another unfortunate experience. The staff did try very hard to make it right. They found a laundry close by and called for the hours. The only problem there was those hours weren't really adhered to, so we ended up waiting an hour just to begin washing and vying for machines. As to the hotel room itself, we had wanted a little treat, so we booked a junior suite. The room was large, but not particularly luxurious. It did have a whirlpool that seemed to work well. Breakfast was fairly good, eggs to order, good coffee. Again, the staff did try very hard, but all in all, not the experience we had hoped for, nor what we have experienced in other 'four star' hotels.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtesy and friendliness of staff was very welcomed.
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Molly, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at La Chicca before catching the ferry in Milazzo to Panarea. Giovanna and the staff were so helpful. Everyone spoke excellent English, which was really wonderful for two Americans who don't speak Italian. Giovanna gave us great recommendations for restaurants and sites to visit and even found us a driver to take us all the way from Milazzo to Palermo (a 2.5 hour ride) for a great price. When we returned from Panarea to Milazzo, we stayed at La Chicca again and it felt like coming home. The rooms are unique and very clean and the staff provides excellent service. I highly recommend this hotel, and when I return to Milazzo, I will always stay at La Chicca.
Stayed 1 night in Jul 2018

10/10 Excellent

Brynjolfur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Julie, San Francisco Bay Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay on way to Aeolians.
Very comfortable and clean. Staff was wonderful. Easy walk to ferry port for hydrofoil to Aeolian Islands.
Stayed 1 night in Oct 2017

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location for the town and Ferry port
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel.
We had an initial problem with water dripping from the A/C vent in our room, but the owner had it fixed immediately the next day, and gave us a bottle of wine for our trouble. Very nice staff.
Stayed 3 nights in Oct 2017

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

ANDREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Eran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff!
Great location near the ferry port. Very helpful staff who arranged ferry schedules and located specific shops and ATMs and suggested restaurants. Suggested options for shuttles to and from Catania airport.
Stayed 1 night in Jun 2017

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel close to ferry and hydrofoil port
Staff were extremely helpful. Great breakfast which we had 30 mins before the official opening time so we could eat before catching the hydrofoil. Would definitely recommend and stay again.

10/10 Excellent

Paul, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Chicca is perfectly located for those taking the boat tours of the magical Aeolian Islands. The staff is very helpful and friendly, and the hotel is very comfortable and well-run. We would recommend it to anyone staying in Milazzo.

10/10 Excellent

Nic, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for exploring Milazzo & surrounds
We loved our 5 nights at La Chicca. Very friendly staff, close to port, buses, night life, markets & the beach! It was a perfect gem for us :)

10/10 Excellent

Mary , SF Bay Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
We stayed here before visiting the Aeolians and were pleasantly surprised by this modern, clean hotel. It's centrally located and very convenient for catching ferries to the islands. Our room was spacious and comfortable and had a nice view overlooking a leafy piazza. The breakfast was excellent with many choices, both savory and sweet. Late in the evening when we hadn't managed to find an acceptable place for dinner, hotel staff recommended a restaurant nearby. Not only that, but the daughter (or niece) of the desk person actually took us to the restaurant where we had a fine moderately-priced meal. If you're staying in Milazzo, this is a good choice.

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Wonderful staff, great location a short walk from the ferry terminal but in a quiet street, easy on-street parking, nicely decorated room and good breakfast.

8/10 Good

Christina, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for the coach pick up for the airport.
The only problem was there was bad lighting by the wardrobe area, only one bulb working out of 5. Other than that was very good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hôtel. Well located. Clean with friendly staff.

10/10 Excellent

Claire, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
charming hotel in pretty Milazzo
Charming boutique hotel in Milazzo port area. Convenient for catching a ferry to the aeolian islands. Hotel was lovely, yet again it was the hotel staff that made the short stay memorable

10/10 Excellent

Robert S, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malazzo
Perfect annd only place to stay in Malazzo while transitioning to the Aeolian Island Ferrys 1 block away The manager Johana is exceptinal. Perfect English. Great suggestions to save time and money in the area.

10/10 Excellent

Tom, Guildford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel in Milazzo
Great location just 200m or so from the port. Helpful staff, decent breakfast, good value.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

10/10 Excellent

KLD, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice receptionist !
The check-in was very nice ! The Lady advised us a very good restaurant address. She was qualified and friendly, so we had a very pleasant stay.

10/10 Excellent

GG, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for getting to ferries to Aeolians
We were just using it as a place to stay before heading off to the Aeolians, after coming in to Catania in the evening. It was pleasant, comfortable place for this purpose, only a couple of minutes from the port, and with a fair enough breakfast available.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover on the way to Panarea
A one night stopover, excellent room, close to ferry, very helpful staff.

8/10 Good

Beate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eclectic hotel in Milazzo
It was all right, convenient to the harbor where ships depart to the Aeolian Islands, reason why tourists go to this town. Friendly service, clean hotel.

10/10 Excellent

Karine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
We booked this place last minute and it was an excellent choice. The hotel is very nice with excellent accommodations, the staff is super helpful and the location just 2 minutes from the pier where the boats to the eolian islands leave. If you want to stay in Milazzo, this is an excellent place!

10/10 Excellent

John, Sagamore Hills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far...one of the highlights of our three week trip was staying at the La Chicca!
We loved everything about this hotel from check in to check out. The people, decor, room, breakfast were all top notch. The two sisters who run La Chicca were wonderful hosts as were all of their staff! It was centrally located to everywhere we wanted to go and the room was very spacious and comfortable for my wife, daughter and I. Would come back here without hesitation! Highly recommended!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Friendly hotel close to port and ferries. Modern interior.

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommended!
Perfect in all aspects. The restaurant is strongly recommended!
Stayed 1 night in Oct 2023

10/10 Excellent

Mariela

Stayed 1 night in Sep 2023

10/10 Excellent

Gaetano

Stayed 1 night in Aug 2023

10/10 Excellent

Giorgio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A charming boutique hotel with outstanding food
An outstanding boutique hotel with vey nice staff and a surprising good restaurant. We stopped in Milazzo on our way to the Eolian island. The hotel is two steps from the ferry port. This would be by itself a good reason to choose it. But there is much more: the hotel is charming and full of attention to the customers. Worth visiting on its own merit. And the restauaran is fantastic. In particular, their "Apericena" offers for a really moderate price a huge variety of sicilian food, enough for twice the people. Specifically, their steak tartare is one of the best we ever had. And he wine list is just remarkable: I pity you i your are a non-drinking person...
Stayed 1 night in Aug 2023

10/10 Excellent

Domenico

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto il soggiorno è trascorso bene e le parti eccellenti sono state la gentilezza e calore delle persone che lavorano lì, sia come ristorante che come portineria.
Stayed 3 nights in Aug 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente sevicio. El personal muy amable y dispuesto a solucionar cualquier problema que se nos presente. Un 10 es poco
Stayed 2 nights in May 2023