Ratings based on 2,842 Verified Reviews

3.4 out of 5
64% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

THIS is the RAMADA?

Posted 17-Sep-2017
I think the guy at the front desk was stoned. I've never had this kind of experience with hotel staff before. "If you don't like your room, let me know and I'll change it for you, like, if you see any roaches or bed bugs or anything..." Is this guy serious? And he was telling me to smoke outside (I don't smoke) "you know, smoke your cigarette, or your weed outside, you know..." Who hired this guy? It was a creepy experience.
1 out of 5
by A verified traveller from Mesa, AZ

No privacy and untrustworthy staff. DO NOT STAY HE

Posted 14-Sep-2017
At 8:30 am, 9/7/2017, a housekeeper opened our door without knocking and began questioning how we got into the room. She asked how long we were staying in a hostile voice as if we had broken into the room then left and got a manager. Neither spoke fluent English let alone could write in English when trying to write our names down. They kept asking who checked us in and how we got into the room (we had room keys, hotel confirmation emails, and a bank statement of our stay.) They then left and didn't come back to apologize nor explain the situation. We were treated like thieves because of their miscommunication. It was completely unprofessional. Then 2 weeks later they charged me the $100 hold they said was for incidental purposes and I had to call to have the charge refunded. (We left no damage to the room) DO NOT STAY HERE.
1 out of 5
by A verified traveller from New Jersey

Bed Bugs!!!

Posted 12-Sep-2017
We got to the hotel quite late after our plane landed late and we were so ready for a good nights rest. After about an hour sleeping, my friend jumped out of bed yelling cause something kept pinching her. She had big bites all over her hand and arm that were under her pillow as she slept. We immediately called the front desk and the man said he couldn't help us since his manager wasn't in and we booked the room through Expedia, not Ramada directly. It's been a couple days now and my friend is still in terrible pain from the bugs. Not a clean hotel at all.
1 out of 5
by A verified traveller from Phoenix, AZ

Old and uncared for.

Posted 02-Sep-2017
We stayed at this hotel because I was under the impression that Ramada was a good chain of hotels. I guess they just bought this place and are operating it as is. The rooms stick like old carpet and accient furniture. Stains on the chairs and hairs on the beds like the sheets where not changed or something. When we got to the first room they put us in, the bathroom had bugs laying on the floor and bathtub. Told the staff and they just changed us to a room where the smell didn't get any better and stains on chairs and hairs on beddings. No discount or refund was offer. Pool was dirty, hallways dirty, we couldn't wait to check out. Terrible over all
1 out of 5
by A verified traveller

Posted 01-Sep-2017
Bad experience with one of the manager /receptionist, seems disrespectful towards my family. Spoke to other managers and they said that they can't do anything about it
1 out of 5
by A verified traveller from Tucson

Posted 01-Sep-2017
To many issues with the hotel overall, specially with a manager name Juan, so disrespectful and never solved any issues at al
3 out of 5
by A verified traveller

Hidden fees

Posted 26-Aug-2017
when checking in was informed that I had to pay $100 deposit for room, until check out not disclosed on web site! Only hotel in mesa to ask for deposit!!! will never go back
Comment from Hotel Management
28-Aug-2017 by Fir Z, Hotel Management
I apologize for the confusion. We require incidental for all hotel guests. Thank you and again sorry for the confusion.
3 out of 5
Recommended
for Everyone
by A verified traveller from AZ

OK hotel

Posted 25-Aug-2017
Pros: 1. Inexpensive 2. Spacious rooms
Cons: 1. No shampoo and amenities 2. Coffee maker was missing container 3. Roads on the hotel property is terrible. Pavement has multiple holes.
Hotel is OK, but it seems like it's not been taken care lately... Positive things: 1. Inexpensive 2. Spacious rooms Negative things: 1. No shampoo and amenities 2. Coffee maker was missing container 3. Roads on the hotel property is terrible. Pavement has multiple holes.
5 out of 5
Recommended
for Everyone
by A verified traveller from Show Low AZ

Great place to stay!!

Posted 23-Aug-2017
Pros: Clean, friendly staff and comfortable room.
Location: Just off US-60 which is a major freeway in Phoenix. Malls, college, restaurants and much more is close by.
From the time of check-in to the time of check-out my stay was perfect. Although the hotel is more mature the grounds are very clean and well kept and my room was completely remodeled and very comfortable and modern. The bed was comfortable and the room was immaculately clean. The front desk staff were very kind and helpful. I had to make a change to my dates and they took care of the issue without the least degree of problem. Overall my stay was great. This will be my new place of residency when I am in Phoenix for business or leisure.
Comment from Hotel Management
25-Aug-2017 by Fir Z, Hotel Management
Thank you for your kind feedback. It is very thoughtful of you. We will definitely be better in future. Come join us for our grand opening of our restaurant at the end of Sept 2017.
1 out of 5
by A verified traveller

Disgusting!

Posted 23-Aug-2017
I got bed bug bites!!!! And because I needed to make accommodations ---they moved me the last night to a different room and now refuse to refund my stay!
Comment from Hotel Management
25-Aug-2017 by Fir Z, Hotel Management
We are so sorry for what happen. We do keep our room free from pest and bedbugs with a regular pest control visit every month. Again we would like to apologize for what has happened.