Ratings based on 1,248 Verified Reviews

4.1 out of 5
82% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller from Houston, Tx

Posted 23-Jun-2018
It was ok...the outside looked nice but the rooms and stuff were old
2 out of 5
by a verified traveller

Dirty and oudated

Posted 22-Jun-2018
Room was dirty! Hair all over bathtub as well as bathroom floor. Carpets were filthy. Vaccuming was minimal. Toilet had the light brown mold growing, sure indicator it had not been cleaned in some time. Bath walls had shampoo or condotioner sqirts on tile from previous customers. Beds were hard as rocks. You definitely get what you pay for.
Comment from Hotel Management
25-Jun-2018 by Kiana Escalante, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kiana Escalante Front Office Manager BestWestern Plus Mesa
5 out of 5
by a verified traveller from Albuquerque New mexico

Posted 21-Jun-2018
Hotel was very comfortable and clean staff was very helpful and easy check in , housekeepers were friendly and cleaned our rooms excellent service. Overall it was a very pleasant time for my whole family
5 out of 5
Recommended
for Everyone
by a verified traveller

great hotel

Posted 20-Jun-2018
great stayed and breakfast.clean room .quiet .i will book a room next time i visit mesa.
3 out of 5
by a verified traveller from Colorado

Posted 18-Jun-2018
Convenient location near family. Staff nice and helpful. Hotel shabby and not really clean in some locations. Toilet seat in our room was broken and air conditioner smelled musty. Great price.
5 out of 5
Recommended
for Everyone
by a verified traveller from Mesa

Posted 17-Jun-2018
Workers were very friendly and fast service. Beds were huge and comfortable. Full hot breakfast was delicious.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 16-Jun-2018
4 out of 5
Recommended
for Everyone
by a verified traveller from Mesa, AZ

Family of 4 and one night stay.

Posted 16-Jun-2018
We arrived late and would have been nice if the pool could stay open longer, maybe to midnight. Otherwise good experience.
4 out of 5
by a verified traveller from San Diego

Posted 16-Jun-2018
Overall it was what we needed. A clean comfortable room to sleep. However, we couldn’t get checked into our room until 3:20. Room was clean. Floor was filthy. Sink in bathroom wouldn’t drain. Ice machine was broken on that floor. Some slight upgrades to the facility and it would be fantastic. Beds were comfortable. The description online should state wall AC, it makes a difference in noise in room and how cool it can keep the room.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 15-Jun-2018