Lobby

Reviews of La Quinta Inn & Suites by Wyndham Boston-Andover

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 609 out of 1301 reviews" "
Rating 8 - Good. 357 out of 1301 reviews" "
Rating 6 - Okay. 154 out of 1301 reviews" "
Rating 4 - Poor. 84 out of 1301 reviews" "
Rating 2 - Terrible. 97 out of 1301 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean restaurants right next door is a plus 👍
Stayed 2 nights in Apr 2024

8/10 Good

Miriam

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, since I’m always going there almost every other weekend, believe they should change the breakfast a little bit. It gets boring, eating the same thing over and over they should put more variety of food for breakfast. Maybe they might be more people that will come just say sometimes the food is a little greasy, I hope you will put the peanut butter back that but I definitely love your coffee
Stayed 1 night in Mar 2024
Response from Bill on 17 Apr 2024
Thank you for the review. Our team appreciates your loyalty at our hotel and please know that we value your feedback on our breakfast and will work to improve upon this service going forward. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, budget friendly hotel. Conveniently located.
Stayed 1 night in Apr 2024
Response from Bill on 15 Apr 2024
Thank you for the review. I am glad our hotel was affordable for your stay and we appreciate the good score. Our team works hard to bring guests such as yourself an affordable and top quality stay. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

holly

Travelled with family and small children
Liked: Staff & service, amenities
The room smelled of stale cigarette smoke, and guests placed trash in the hallways. Minimal options for continental breakfast.
Stayed 2 nights in Apr 2024
Response from Bill on 14 Apr 2024
Thank you for the review. Our team appreciates your fairly good score despite the problems you encountered during your stay. Please know that we sincerely apologize for these inconveniences and our team will work to improve upon them for the future. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

6/10 Okay

Amanda, North Monmouth

Travelled with family and small children
So noisy! The walls are paper thin. Also, why did housekeeping have to vacuum in front of my room at 9pm?
Stayed 2 nights in Apr 2024
Response from Bill on 14 Apr 2024
Thank you for the review. I am sorry to hear that you had noise disturbances during your visit to our hotel. Please know that we are working on the cleanliness of our hallways but, we will consider the time of day and be more courteous so guests such as yourself are not negatively impacted by this. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

angel

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Bill on 15 Apr 2024
Thank you for the review. I am glad you had a great stay and we appreciate the perfect score. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

angel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfect location for me
Stayed 1 night in Apr 2024
Response from Bill on 14 Apr 2024
Thank you for the review. I am glad our hotel was located in an ideal spot for your travels. We appreciate your great score. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Adrian, Haverhill

Stayed 3 nights in Apr 2024
Response from Bill on 13 Apr 2024
Thank you for the review. I am glad you had a good experience at our hotel and we appreciate the great review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms well equipped
Stayed 1 night in Apr 2024
Response from Bill on 12 Apr 2024
Thank you for the review. I am glad you enjoyed your stay and we appreciate the pleasant review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Pool is clean, staff is amazing.
Stayed 1 night in Apr 2024
Response from Bill on 6 Apr 2024
Thank you for the review. I am glad to hear your arrival experience at our hotel was great and the check-in service was easy. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Lewins

Liked: Cleanliness, staff & service, property conditions & facilities
Goodbye
Stayed 1 night in Mar 2024
Response from Bill on 5 Apr 2024
Thank you for the review. I am glad you had the perfect stay and we hope to see you with us again in the future. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Nary

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Every staff was very friendly. We had a little issue with the bathroom and they were very quick with changing the rooms. Breakfast was basic and bland.
Stayed 1 night in Mar 2024
Response from Bill on 30 Mar 2024
Thank you for the review. I am glad we recovered the bathroom issue during your stay but, I truly apologize for the inconvenience of that problem. We value your feedback on our breakfast and will work to improve upon this area going forward. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Ralph

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Bill on 30 Mar 2024
Thank you for the review. I am glad you had a good experience at our hotel and we appreciate your feedback. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Lillian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as per my needs.
Stayed 3 nights in Mar 2024
Response from Bill on 26 Mar 2024
Thank you for the review. I am glad to hear that our hotel met your needs during your travels. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Donald

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Bill on 30 Mar 2024
Thank you for the review. I am glad you had a good experience at our hotel and we appreciate the good review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Mel

Stayed 1 night in Mar 2024
Response from Bill on 12 Apr 2024
Thank you for the review. I am glad you had a great stay and we appreciate the pleasant feedback. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Bill on 23 Mar 2024
Thank you for the review. I am glad to hear that you had a good experience with our hotel and we truly appreciate your great review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Mananger

8/10 Good

Manolin

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 2 nights in Mar 2024
Response from Bill on 23 Mar 2024
Thank you for the review. I am glad our hotel was in a prime location for your traveling needs. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

2/10 Terrible

tai

Disliked: Cleanliness, staff & service, property conditions & facilities
Service, no towels, paid for one queen bed, given two beds.
Stayed 1 night in Mar 2024
Response from Bill on 19 Mar 2024
Thank you for staying with us and taking the time to share your feedback. We apologize for any inconvenience you may have experienced. The hotel management team will be advised of your review in an effort to improve our services. Again, we appreciate your feedback and hope you will provide us another opportunity to serve you in the future. Sincerely, Bill RossAssistant General Manager

8/10 Good

Robert

Stayed 1 night in Mar 2024
Response from Bill on 19 Mar 2024
Thank you for the review. I am glad to hear you had a good stay with us and we appreciate the great review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bill on 2 Mar 2024
Thank you for the review. I am glad to hear that you had a good stay at our hotel. Please feel free to reach out to us directly if you would like to provide any further feedback about your stay. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

6/10 Okay

Noah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything physically about the stay was great. Room was roomy and clean. Beautiful bathroom. Although others ruined it by smoking in non smoking rooms and it speak across the whole 3rd floor. Everything reeked of cigarette and marijuana and I was highly disappointed. Honestly ruined our whole experience and we didn’t enjoy our time. We had a three month and by the end of our stay his clothes smelt like marijuana and I had to throw them out. Wasn’t even worth stinking up our car and home when washing. Honestly wish more action was taken and they at least tried to enforce the smoke free rules. When I brought it to someone’s attention they said it is what it is. Highly disappointed. Other than that it would have been a great stay.
Stayed 2 nights in Feb 2024
Response from Bill on 26 Feb 2024
Thank you for the review. While I am glad your room was nice during your visit, I do apologize for the smell of smoke during your visit to our hotel. Please know that we do conduct property walks to try and resolve matters such as these and we will work a little bit more diligently in the future to prevent this from occurring again. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

6/10 Okay

Mario

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
We stayed here for 6 nights. This was our second time staying at this property. First the negatives. Room was dusty, it didnt seem like it was cleaned properly before our arrival. Hallway carpets look worn and stained. The furniture at the lobby is dirty and dusty. Our bathroom sink drained slowly and on our last day the toilet was clogged and we were told there was no maintanance person available at the moment so we were given a plunger and told to unclog it ourselves. Now the positives. The best part about this hotel by far is the staff. They are super friendly and always willing to assist. The free breakfast is great. The indoor pool area was clean and the water was nice and warm (we stayed during winter). There is a Chili's right next door within walking distance and a fancier restaurant nearby as well. Hotel is conveniently located near a highway exit.
Stayed 6 nights in Feb 2024
Response from Bill on 26 Feb 2024
Thank you for the review. I am so sorry to hear that the cleanliness of the room was not up to where it should have been during your stay. Please know that we will work on room inspections going forward to catch the areas of concern that you raised in your review. Thank you so much for noticing the efforts our staff put into your experience with us. Our team is our biggest asset and I am glad to hear that they had a positive impact on your travels. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bill on 26 Feb 2024
Thank you for the review. It is a great feeling to know that we provided a guest such as yourself with an awesome experience. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

6/10 Okay

Felicia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bad odor, rooms were poorly maintained. Really hard to contact front desk from rooms, hotel is really short staffed. However, the staff members were very friendly and the included breakfast was excellent.
Stayed 1 night in Feb 2024
Response from Bill on 24 Feb 2024
Thank you for the review. I am sorry to hear that your room was not welcoming and communicating with the front desk was difficult during your stay. Please know that we will work to correct these areas for the future and we hope that you will give us another chance again. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Maria

Stayed 1 night in Feb 2024
Response from Bill on 23 Mar 2024
Thank you for the review. I am glad our hotel was the perfect stay for your travels. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Marieli

Travelled with family
Liked: Staff & service
Overall good stay
Stayed 1 night in Feb 2024
Response from Bill on 24 Feb 2024
Thank you for the review. I am glad your overall experience was good while you were at our hotel. Thank you so much for the great review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Hayro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bill on 24 Feb 2024
Thank you for the review. I am glad to hear our hotel was the perfect fit for your travels. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Valerie

Liked: Staff & service
The room was nice enough, but the shower was dripping. The heating was also very loud. We enjoyed that there was a heated pool. It was nice. It included a continental breakfast. I would recommend for one night, but not multiple nights depending on your budget.
Stayed 1 night in Feb 2024
Response from Bill on 21 Feb 2024
Thank you for the review. Please know that we are so sorry for the maintenance issues you had during your stay with us. Please know that we will work to improve upon the areas you described in your feedback. Thank you so much for the good score despite the maintenance matters you dealt with during your visit to our hotel. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bill on 19 Feb 2024
Thank you for the review. I am glad to hear our hotel was the perfect fit for your travels. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bill on 19 Feb 2024
Thank you for the review. I am glad our hotel was perfect during your stay and you had a pleasant experience. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Raeonah

Travelled with partner
Liked: Staff & service, amenities
good just had to change rooms due to loud bathroom noise and the room didn't have any toothpaste or soap maybe it wasn't fully ready but I brought mown. very nice staff, also I was told over the phone its a flat rate and when I arrived I had to add my card on file and been getting charged 70 since 4 am and i was sleep fresh in from a drive from New York. hope someone can contact me thank you.
Stayed 1 night in Feb 2024
Response from Bill on 19 Feb 2024
Thank you for the review. I am so sorry to hear that you had these experiences at our hotel. Please know that we will work to improve based on the feedback you have left here. Thank you so much for the good score despite this experience you had with us. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and nice service
Stayed 4 nights in Feb 2024
Response from Bill on 19 Feb 2024
Thank you for the review. I am glad to hear you had good experience and received nice service from our team. Thank you so much for noticing their efforts to provide you with a great stay. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Feb 2024
Response from Bill on 19 Feb 2024
Thank you for the review. I am glad to hear you had a great experience at our hotel and we truly appreciate your review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

2/10 Terrible

Glenys

Liked: Staff & service, property conditions & facilities
Next door neighbor too much noise 🙄
Stayed 1 night in Feb 2024
Response from Bill on 19 Feb 2024
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention. We hope that your next visit to the area. Best Regards, Bill RossAssistant General Manager

4/10 Poor

Mathew

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My room smelled odd, I believe what I was smelling was mildew. I was on the second floor in room 218. It wasn’t a smell that I could get used to either. I was only there for one night so I didn’t want to be a burden and ask for a new room. The staff was friendly & the pool was nice! Breakfast was included which was a bonus. This hotel needs a serious renovation for the rooms. If the rooms were in better shape I would consider coming back. Bed was very uncomfortable and pillows were absolutely horrid. Glad I brought my own pillows & if you do go there, I definitely suggest to bring your own pillows & avoid room 218!
Stayed 1 night in Feb 2024
Response from Bill on 19 Feb 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.Sincerely, Bill RossAssistant General Manager

6/10 Okay

LaQuita

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Housekeeping was knocking at my door at 11:07 check out was at 11 I told her I was getting dressed and that I overslept instead of saying ok she stood in the door on the phone with the lady at desk while I was standing there in my night clothes it was very disturbing but over the hotel was nice! It was just the pushy housekeeping
Stayed 2 nights in Jan 2024
Response from Bill on 19 Feb 2024
Thank you for the review. I am so sorry to hear that you had this experience with our team. While check-out is normally at eleven a.m., our team could have looked into the possibility of a few extra minutes for you to finish checking-out. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

yaritza

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Bill on 19 Feb 2024
Thank you for the review. I am glad to hear that you had the perfect experience with our hotel and we appreciate the good score. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Ana Maria

Liked: Cleanliness, amenities, property conditions & facilities
Muy buena
Stayed 2 nights in Feb 2024
Response from Bill on 19 Feb 2024
Thank you for the review. I am glad to hear you had a good stay with us and we really appreciate the great review you left of our hotel. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Mainor

Affordable.
Stayed 1 night in Jan 2024
Response from Bill on 19 Feb 2024
Thank you for the review. I am glad to hear our hotel was affordable for your budget. We strive to provide guests with a great value and I am pleased to hear we have done so for you as well. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fast check in, very clean rooms
Stayed 1 night in Jan 2024
Response from Bill on 4 Feb 2024
Thank you for the review. I am glad our check-in was quick and efficient and your guestroom was clean and neat. Thank you for noticing the efforts our team put into your stay in both of these areas. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Miriam

Stayed 1 night in Feb 2024
Response from Bill on 23 Mar 2024
Thank you for the review. I am glad our hotel was the perfect fit for your travels and we truly appreciate the pleasant review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Kathia

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for couple of days
Stayed 3 nights in Jan 2024
Response from Bill on 2 Feb 2024
Thank you for the review. Our team appreciates your loyalty to our hotel and for staying with us for more than one night. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

2/10 Terrible

Lilliam

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A drunk and naked man tried to open my room 3 times and no one did anything.
Stayed 1 night in Jan 2024
Response from Bill on 2 Feb 2024
Thank you for bringing this to our attention. The safety and security of our guests is always our top priority. Please be assured the issue will be addressed with our management staff. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Sincerely,Bill RossAssistant General Manager

8/10 Good

Igor

Stayed 2 nights in Dec 2023
Response from Bill on 23 Mar 2024
Thank you for the review. It appears you had a fairly good stay at our hotel and we truly appreciate the good review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Isabel

Stayed 1 night in Jan 2024
Response from Bill on 29 Jan 2024
Thank you for the review. I am glad you had a good stay at our hotel and we certainly appreciate the good review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Dana

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff were friendly and helpful. Facility was abit dirty.
Stayed 1 night in Jan 2024
Response from Bill on 25 Jan 2024
Thank you for the review. Our team really appreciates you noticing their efforts to provide you with a great stay. WE are so sorry to the overall hotel was not as clean as it should have been. Please know that we will review this with our team and work to improve upon cleanliness going forward. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to my daughters house
Stayed 2 nights in Jan 2024
Response from Bill on 21 Jan 2024
Thank you for the review. I am glad to hear that our location was the perfect fit for your travels. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Cindy Valdez

Stayed 1 night in Jan 2024
Response from Bill on 19 Feb 2024
Thank you for the review. Our team truly appreciates the great review you left of our hotel. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Inpone

Stayed 1 night in Jan 2024
Response from Bill on 19 Feb 2024
Thank you for the review. I am glad to hear you had a good experience at our hotel and we truly appreciate the great score. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager