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Reviews of Rosas & Xocolate, Mérida, a Member of Design Hotels

4 out of 5
Rosas & Xocolate, Mérida, a Member of Design Hotels
Paseo de Montejo 480, Mérida, YUC

Reviews

8.8

Excellent

Rating 10 - Excellent. 92 out of 142 reviews" "
Rating 8 - Good. 24 out of 142 reviews" "
Rating 6 - Okay. 14 out of 142 reviews" "
Rating 4 - Poor. 6 out of 142 reviews" "
Rating 2 - Terrible. 6 out of 142 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lisandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a wedding and the property is amazing. We loved the beds, the bathroom, and the restaurant. We will be definitely coming back.
Stayed 4 nights in Feb 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we wanted in a great location. Restaurant has a jazz combo on Sunday mornings.
Stayed 1 night in Jan 2024
Response from C. on 1 Feb 2024
Dear Shannon,Thank you very much for your comments. We are glad that you had a pleasant stay with us and we hope to see you again soon.

10/10 Excellent

Stephanie

Stayed 1 night in Jun 2023

10/10 Excellent

Erika

Stayed 1 night in Apr 2023

10/10 Excellent

dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this casually elegant hotel and you cant get a better location. Visually enchanting. The ground floor room was spacious and very quiet, shutters block all light at night. Super comfy bed, separate outdoor shower that we used every chance we got. Very attentive staff. The restaurant is another reason to love this hotel. We ate dinner there twice during our 5 night stay, it rates as well as any dining experience in Merida. And the included breakfast goes FAR beyond the cold cereal and packaged muffins you get here. The hotel and restaurant staff speak great English and were delighted in sharing their knowledge of the area ruins, cenotes and other atteactions when we asked. The gym is impressive. We would definitely stay here again.
Stayed 5 nights in Apr 2023
Response from Sales and Reservation Manager on 11 Apr 2023
It makes us very happy to know that your experience at Rosas & Xocolate was the best, we appreciate each of your kind words, we will be waiting for you back soon with open arms!Have a good trip and thank you very much for staying at Rosas & Xocolate

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Connie Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a good location and the hotel is well maintained. The breakfasts that you can include with the reservation are OUTSTANDING! Wait staff is excellent. Food at dinner is average and for the price disappointing. Be sure and bring complete documentation of the room you paid for and reserved. They will try and put you in the least expensive room. I paid for and reserved a poolside room and was assigned a small room on the second floor. If I had not had proof they never would have honored the expensive room reservation.
Stayed 4 nights in Feb 2023

4/10 Poor

Francisco

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
- they didn’t have the room ready. Waited 2 hrs. - price/value - old and tired rooms, restaurant etc.
Stayed 1 night in Feb 2023

6/10 Okay

Debra

Travelled with partner
Liked: Cleanliness, staff & service
I was somewhat disappointed in this property. Food was excellent in the restaurant. But the room was showing some wear. And the stairs and hallways were very dark and didn’t have railings. The AC blasted out so I had to keep turning it off and then got hot.
Stayed 5 nights in Jan 2023

2/10 Terrible

NORMAN

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Don’t ruin your vacation by staying here. Many better options.

6/10 Okay

Rebecca

10/10 Excellent

Urszula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

isabel

Stayed 2 nights in Nov 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
DON’T STAY THERE
Terrible weekend The rooms have no blackout so light goes in since daybreak, noisy, worn down. Food very average. Heard the hotel won several design awards, I’d like to walk through the premises with the judges. Wouldn’t recommend it
Stayed 1 night in Oct 2021

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Súper buen ambiente y buena cocina. Cuartos muy amplios y agradables. Excelente ubicación. Todo el staff muy eficiente y amables.
Stayed 3 nights in Sep 2021
Response from Rosas & Xocolate Boutique Hotel + SPA on 30 Sept 2021
Estimada Andrea Muchas gracias por tus comentaris. Para nosotros son muy importantes las opiniones nuestros huéspedes. Agradecemos que hayas tomado el tiempo de enviarnos tu comentario. Sin duda los tomaremos en cuenta. Saludos

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
AC is old and noisy!
AC is very old and noisy. They should consider a new set of AC to the rooms.
Stayed 3 nights in Aug 2021
Response from Rosas & Xocolate Boutique Hotel + SPA on 30 Sept 2021
Estimado huésped Muchas gracias por tus comentarios. Lamentamos mucho la mala experiencia que tuvo con nosotros. Para todos nosotros son muy importantes las opiniones de nuestros huéspedes. Agradecemos que haya tomado el tiempo de enviarnos su comentario. Sin duda los tomaremos en cuenta. Saludos

10/10 Excellent

Tony

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Rosas & Xocolate Boutique Hotel + SPA on 5 Jul 2021
Dear Gest Thank you so much for staying with us!. We really appreciate your review. warmest regards

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, room comfort
Excellent hotel!
The hotel was an excellent choice in Merida. Spacious and clean rooms, beautiful common areas and helpful staff. The breakfast that was included was superb.
Stayed 1 night in Jun 2021
Response from Rosas & Xocolate Boutique Hotel + SPA on 5 Jul 2021
Dear Gary Thank you so much for staying with us. We really appreciate your review. We hope to see you soon again. warmest regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property in charming Merida.
I was referred to Roses y Xocolat by a good friend who lives in Merida. It did not disappoint! Beautiful hotel.
Stayed 1 night in Jun 2021
Response from Rosas & Xocolate Boutique Hotel + SPA on 30 Jun 2021
Dear Guest Thank you so much for staying with us. We really thank you for your comments. Warmest regards

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good excelent srvice
Stayed 3 nights in Jun 2021
Response from Rosas & Xocolate Boutique Hotel + SPA on 27 Jun 2021
Estimado Mauricio Muchas Gracias por tus comentarios. Nos da gusto que hayas disfrutado tu estancia con nosotros. saludos

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meida experience
Beautiful boutique hotel near Centro Merida. Many restaurants nearby. Restaurant in the hotel served us a delicious breakfast. Noah was a terrific waiter and the front desk service was great, too.
Stayed 5 nights in May 2021
Response from Rosas & Xocolate Boutique Hotel + SPA on 12 May 2021
Good Morning Thank You for the feedback. We are really glad you enjoyed your stay. Warmest Regards.

6/10 Okay

Ajanta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location Location Location
Great location but small rooms; no views of anything from most rooms and terrible air conditioning that wouldn’t get cool enough for us to sleep even after multiple attempts. Also they have a great “rooftop” bar (on the second floor).
Stayed 2 nights in Apr 2021
Response from Rosas & Xocolate Boutique Hotel + SPA on 12 May 2021
Good morning At Rosas & Xocolate Boutique Hotel your comments are very important. Without a doubt we will take them into account in order to improve both our service and our infrastructure, we are currently making improvements to be able to provide a better service. Thank you for choosing Rosas & Xocolate.

10/10 Excellent

Ximena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Jean-Pierre, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and very thoughtful staff. Loved the stay here, will come back anytime.
Stayed 1 night in Dec 2020

10/10 Excellent

GerardoTalavera, Palm Beach

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, service and the property is very unique
Stayed 1 night in Sep 2020
Response from Rosas & Xocolate Boutique Hotel + SPA on 10 Oct 2020
Dear Gerardo We are really glad of your visit we look forward to see you soon again. Warmest Regards

10/10 Excellent

Jeanine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Needs an Update, but good location
My adult family stayed at this hotel for 3 nights recently. Now some 8 years old, to retain it's raves reviews from hotel reviewers it does require updating. It's also very dark and the food staff not quite as efficient as it could be. It is however well located.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the architecture and the way that the remodeling did not take away from the beauty of this historic house. In fact, I love the contemporary art and the designer touch throughout. It feels cozy and one never feels that it's too much. This hotel is gorgeous and very comfortable. I also love the choice and quality of the breakfast items. I would definitely stay here again. Beautiful hotel, location and service.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant is not very good. The Sps needs to be updated/remodeled.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing space, great service and the location is ideal. The owner was very helpful providing feedback even for business related purposes. I strongly recommend this place
Stayed 4 nights in Jul 2019

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience, never again.
This was our first time visiting Merida & I wanted to give my parents a lovely and authentic experience so I decided to splurge on Rosas. I'm an avid business traveler and often times find boutique hotels have extra charm & attentiveness than chain hotels. I even dismissed a few of the recent negative reviews because of all the great ones & the reputation the hotel had built up in travel digests. I am completely devastated & disappointed in the quality (or lack there of) of this property. First, I was overcharged an extra $100 USD+ for a 3rd person when online the pricing is the same for 2-3 people. Get past that, the room we got had dirty floors full of feathers. The amenities suck, the staff was so indifferent both in the (dark) reception area & restaurant. Pool is dirty/cloudy giving us no desire to get in. We were incredulous @ the lack of hospitality & service. Even the "hellos" seemed forced. The only thing that saved the stay was on the last day @ breakfast a gentleman (who we could only assume is the owner) was so kind after noticing we had not been attended by their rude waiters, took over and took care of us even recommending their house specialties. This was kind of service & experience I'd looked forward to but unfortunately, no one else on the staff seemed to share that spirit. @ checkout they had the audacity of trying to charge me 50 pesos for a 2nd rm key we never received. At over $377 night, go elsewhere for better service @ a fraction of the cost!!
Stayed 2 nights in May 2019

10/10 Excellent

Marysol, Quintana Roo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service, food, room, everything fantastic! I will go again next week, I love it.
Stayed 2 nights in Oct 2018

10/10 Excellent

Drew, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in Merida
The hotel is beautiful and exactly as pictured. Rooms is spacious and the outdoor shower was a pleasant surprise. The local street can be quiet with some limited food options (Saint Lucia Square ~10 minute walk away). I would *highly* recommend the hotel restaurant. The food was exceptional. Service was ok...not great not bad. I can’t say enough about the food and drinks though. I loved my stay and would recommend to anyone.
Stayed 4 nights in Sep 2018

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful Oasis in a great location.
Peaceful, soothing, beautiful. We loved it.
Stayed 4 nights in Nov 2017

6/10 Okay

Antonio

Liked: Staff & service
Disliked: Cleanliness
Very expensive
I made my reservation with one card and they dindnt let me pay with another card this is the first time that this happens 2 me.
Stayed 1 night in Sep 2017

10/10 Excellent

pj, Sarasota, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and excellent restaurant but service a bit slow. Will definitely return.
Stayed 3 nights in Aug 2017
Response from Rosas & Xocolate Staff on 26 Aug 2017
Thank you very much for your message. We really appreciate your feedback. Our best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We could not make better choice!
Roxas & Xocolate is a great place to stay for single couples. The owner is a great guest, staff is very cordial and the location is wonderful.
Stayed 6 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rosas & Xocolate Boutique Hotel is exquisite. We are World Travelers and I would have to say that our stay in Merida is by far unsurpassed. The staff, the comfort, the cleanliness and the Restaurant -- all receive high ratings. Merida is our new relaxation destination. To our friends at Rosas & Xolocate we will see you soon. Thank you!!! Patricia Corral

10/10 Excellent

Gabriela, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiul and Romantic Hotel
Very well located, beautiful decor, cozy spa, great food and friendly and efficient staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing breakfast and staff!
We had a very pleasant stay. The rooms are very roomy and comfortable, but the best part was the beds and the linens. The a la carte breakfast was included in our room rate and it was very very good! The parking is free at the hotel, which was a bonus. I was amazed how very friendly and helpful everyone working at the hotel was. I really enjoyed my stay here!

10/10 Excellent

JR, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great location!
We had a great stay at this hotel. We didn't have any issues while at this hotel. The room was big and very nice. The bathroom was amazing. The hotel staff was incredibly attentive, especially Karla, who helped us with several last minute requests for excursions. She never missed a beat and was super friendly. Breakfast was included and was delicious! Thank you so much!

8/10 Good

Pierre-Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instagrammable
The staff was very friendly and accommodating, and the design of the hotel is great. Every corner has its own personality and surprises, perfect for taking fun photos.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like staying in someone's well appointed home
I can't wait to stay here again. This boutique hotel was just perfect - great comfortable rooms, nice staff, amazing restaurant. Art decorates the whole place which is painted pink and just makes you smile. The spa also was very good - my husband and I both had massages and we are very particular. I loved every minute of our stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise Found !!
Its Pink!! I chose Rosas y Zocolate to spend my BIG birthday. The hotel, restaurant and staff couldn't have been more perfect. First, the hotel: I felt we had found a hidden gem. The room was right off the pool area and was the perfect setting for a week of total relaxation. There were two us per room and the room was big enough that we each had plenty of room and personal space. The bathroom was wonderful as were the products by L'occitane that were refreshed every day. Second, the restaurant: we ate breakfast in the garden every morning. The selections were great and very delicious. The dinners we excellent, the entrees were very creative and the wine selections from Valle de Guadalupe were spectacular. The ceviche was so fresh I think I had it every time we had dinner. And third, the spa !! I have been to a lot of places that offer a spa experience but nothing compares to the 3 hour Chocolate experience at Rosas y Xocolate. It was heaven with chocolate. There are not enough words to fully describe the total package of our stay. But I think the one thing that stands out most was the staff at this hotel. Everyone was so nice, so accommodating, so extremely polite. I can't wait to visit again.

8/10 Good

Aida, Mexico

Liked: Cleanliness, property conditions & facilities, room comfort
I thought this was going to be a great experience
I expected more about this hotel. The restaurant is excellent. The rooms are very nice, but the staff is not as kind as in other boutique hotels. I was expecting better ammenities in my room, but there wasn't even body lotion. I also expected details such as making our beds during our dinner or leaving a note/chocolate/detail in our beds in the afternoon, things I'm used about in other boutiques hotels, but nothing "extra" or "surprising" happened.

8/10 Good

no way, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice rooms and staff
v nice hotel in interesting part of town hotel fine. but this questionaire v annoying

8/10 Good

Elizabeth, Merida Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, good location
We enjoyed a one night stay here for our anniversary. The room was extremely clean and very pleasing. Check in was good. There was a small annoyance after we checked in someone came to the room with fruit, but they did not knock they just walked in. We ate at the restaurant, the food was very good. I am completely Gluten Free and they were able to cook for me without incident. The service was however very slow and non attentive. Our waiter would disappear for long periods of time, or he would race by without stopping as we were trying to get his attention. It was not busy so we are not sure where he was racing off too. We also had breakfast at the restaurant the next morning and the service was the same, different server, but slow, disappearing, or racing by. I have read that this is a common complaint at this restaurant, and I am confirming that it is true. The service was lacking. If steps were taken to improve the service, it would be a better dining experience. Overall we had a wonderful evening at Rosas and Xocolate. We plan to return.

10/10 Excellent

RICHARD, Progreso, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a treat!
We went because my daughter needed a medical procedure at a nearby hospital. The hotel exceeded our expectations. It was quiet and relaxing, close to nearby restaurants and the hospital. Lovely rooms, cute decor, and a most helpful staff.