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Reviews of Hotel El Cid Merida

3 out of 5
Hotel El Cid Merida
Calle 61 # 573 A x 74 y 76 Col Centro, Mérida, YUC

Reviews

6.0
Rating 10 - Excellent. 51 out of 302 reviews" "
Rating 8 - Good. 71 out of 302 reviews" "
Rating 6 - Okay. 62 out of 302 reviews" "
Rating 4 - Poor. 49 out of 302 reviews" "
Rating 2 - Terrible. 69 out of 302 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel, central and accessible. Great staff.
Stayed 7 nights in Jan 2024

8/10 Good

Uriela

Stayed 1 night in Sep 2023

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty, beds with pee, pool is green, no cleaning service
Stayed 4 nights in Jul 2023
Response from Administración on 6 Sept 2023
Gracias por su aportación

4/10 Poor

Roberto

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very bad conditions, tricky pictures.
Stayed 1 night in Feb 2023
Response from Gerencia on 6 Feb 2023
Gracias por compartir tu opinión con nosotros. Vamos a investigarlo para intentar solucionarlo.

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When i first arrived i was given a first floor room, it was nasty, disgusting, with lots of mildew all over the falling paint walls, it had this nasty rotten smell, it was terrible, i immediately walked out to the front dest to complain & to ask for another room the front person was very nice and and gave me a totally different roon upstairs, I had a nice experience after that, room was clean, quiet, pool clean, laundry is next door, nice experience!
Stayed 5 nights in Jun 2022
Response from El Cid on 16 Jun 2022
Hello Ana, thank you for your comments

6/10 Okay

Verified traveller

Travelled with family
Not a good place for smokers.
The entire property is smoke free- including the out door pool area and out door balcony area.
Stayed 3 nights in May 2022
Response from El Cid on 28 Jun 2022
Hola, efectivamente es un hotel libre de humo, ya que es un hotel familiar y contamos con niños pequeños. Agradecemos sus comentarios!

4/10 Poor

Gabriella

Travelled with partner
Mosquito invested, could not sleep all night. The walls were dirty with footprints all over.
Stayed 1 night in Mar 2022

10/10 Excellent

Antonius

Liked: Cleanliness, staff & service, property conditions & facilities
Location Good.. Swimming Pool Disappointing, Unusable..
Stayed 12 nights in Feb 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Cheap, quiet, you get what you pay for.
Deceiving. The front has been remodel. The rooms are completely outdated. Very small. Cons. They were cheap. not complaining. It's safe, quiet and private.
Stayed 1 night in Jan 2022

4/10 Poor

Henry

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We showed up early and the front desk person was not helpful. When we were finally allowed in to our room, there were no towels. We asked for some and they didn't have any. We couldn't leave until we showered and had to wait a few hours until We finally got some at 16:00. Poor service all around.
Stayed 1 night in Dec 2021

10/10 Excellent

carol, capitola, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel El Sid is located a couple of blocks from parque santiago. the neighborhood is very qyuiet, very close to el centro, the parque has dancing on tuesday nights to the sounds of big bands and everyone dances. one block from bus routes to celestun, progresso, etc. There is a pool, no restaurant at the hotel, but lots of cafes in the market at parque santiago...movie theater, grocery store, a couple of pharmacies...i found it ideal.

6/10 Okay

Verified traveller

Liked: Room comfort

10/10 Excellent

Adela Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Muy buen lugar y tienen precios muy accesibles , sin duda volvería llegar a donde mismo 🙌
Stayed 2 nights in Apr 2024

6/10 Okay

Juan José

Travelled with group
Les falta mantenimiento y fumigación.
Stayed 2 nights in Apr 2024

6/10 Okay

Erika

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Fácil acceso
Stayed 5 nights in Apr 2024

2/10 Terrible

Aitana

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No se ve al aspecto de las imagenes que nos proporciona
Stayed 2 nights in Apr 2024

2/10 Terrible

arturo

Disliked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

LUIS, MELCHOR OCAMPO

Disliked: Cleanliness, staff & service, property conditions & facilities
de las 2 noches que permitamos no hicieron aseo ni cambiaron toallas
Stayed 1 night in Apr 2024

2/10 Terrible

Adela

Disliked: Cleanliness, staff & service, property conditions & facilities
El personal de recepción muy grosero y las instalaciones sucias, viejas, las toallas rotas y sábanas sucio y manchadas de sangre
Stayed 4 nights in Apr 2024

10/10 Excellent

Silvia Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
todo muy bien
Stayed 3 nights in Apr 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Bien gracias
Stayed 1 night in Apr 2024

6/10 Okay

Diana lizet

Disliked: Cleanliness, staff & service, property conditions & facilities
La construcción está descuidada y vieja. Poca limpieza. La alberca está descuidada, no se me antojo nadar. El personal no es amable.
Stayed 2 nights in Mar 2024

8/10 Good

Luis antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Angel

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
A buen precio
Stayed 6 nights in Mar 2024

8/10 Good

Ramón

Travelled with family
Liked: Cleanliness, staff & service, amenities
Buenas falta un poco de mantenimiento por decir la regadera sale poca agua
Stayed 1 night in Apr 2024

10/10 Excellent

Rodolfo, Veracruz

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Lugar limpio, muy tranquilo, Excelente para descansar Bien ubicado Amplio estacionamiento Muy buena atención
Stayed 1 night in Mar 2024

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pues por el precio no puedo pedir más
Stayed 1 night in Mar 2024

4/10 Poor

Fabian Enrique

Travelled with family and small children
Disliked: Staff & service
La alberca no estuvo limpia, se apreciaba con más de una semana de no ser tratada, el estacionamiento estaba condicionado y las dos noches que me quedé tuve que dejar el vehículo en la calle
Stayed 2 nights in Apr 2024

6/10 Okay

Linda

Travelled with family
Liked: Staff & service
La propiedad tiene poca iluminación
Stayed 1 night in Mar 2024

6/10 Okay

Aristeo

Stayed 2 nights in Apr 2024

2/10 Terrible

Omar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Por favor no vayan a este lugar pasarán mal momento
Stayed 1 night in Mar 2024

4/10 Poor

Lourdes

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitantes no son en nada parecidas a las que muestran en su públicacion y para mí esa es publicidad engañosa, el baño sus paredes tenían moo, en el cuarto había una ventana y no tenía cortina lo cual era molesto porque entraba todo la luz desde temprano, en una parte del techo del cuarto se está a cayendo, luego cuando llegamos no servía la alberca fue hasta el siguiente día que ya sirvio y fue de lo más salvable, la otra habitación los mismo y sumenle que esa habitación olía mucho a humedad a mis sobrinos les dió alergia por lo mismo, las recepcionista una fue amable y la otra tenía una cara que ni ganas de preguntarle algo daban, hubo un joven que fue el único amable en la estadía, en la limpieza el cuarto que yo ocupe los limpiaron todos los días y dejaban toallas limpias el cambio el otro cuarto jamás lo limpiaron, nosotros técnicamente solo lo ocupamos para dormir pero aún así no me dejó muy contenta y no lo recomiendo mucho,
Stayed 3 nights in Mar 2024

2/10 Terrible

Ana Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nada que ver con las.fotos que publican, esta horrible. Muy sucio, le falta mantenimiento,
Stayed 4 nights in Mar 2024

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
El hotel en muy malas condiciones, sin internet y sin mantenimiento a las instalaciones
Stayed 1 night in Mar 2024

2/10 Terrible

Angeles

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No es lo que ponen en las fotografías huelen a mucha humedad,nos entregaron la habitación muy sucia nos sacaron para limpiar, hablé expedía para cambiar hotel, solo una habitación tiene aire la otra ventilador, muebles viejos, muy descuidado, las muchachas de limpieza muy atentas!!

2/10 Terrible

Karina

Disliked: Cleanliness, staff & service, property conditions & facilities
Jamás llegaron hacer el aseo de la habitación, mal carácter de los trabajadores e instalaciones sucias
Stayed 2 nights in Mar 2024

8/10 Good

Arturo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
es un buen lugar, solo para dormir, no esperes mucho, cumple y ya
Stayed 1 night in Mar 2024

10/10 Excellent

Josefa Garcia, Mexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

José Alberto

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Le falta mantenimiento a la habitación, aire acondicionado con mucho ruido, sin agua caliente, la cerradura de habitación no es muy segura.
Stayed 1 night in Mar 2024

10/10 Excellent

RODRIGO MANUEL

Stayed 1 night in Mar 2024

4/10 Poor

Abraham

Está muy descuidada no sirve la TV no había toallas las camas los colchones están muy sucios solo los recubren con sábanas yo deseo me reembolsen mi dinero Nunca volvería a este hotel es un desastre a esta hora ya me voy a ir y son las 4:30 am espero encontrar taxi Prefiero esperar en el aeropuerto
Stayed 1 night in Mar 2024

10/10 Excellent

ANA CAROLINA NAVARRO, CIUDAD GUZMAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la propiedad, todo tranquilo y con excelente trato
Stayed 5 nights in Mar 2024

10/10 Excellent

Jesús

Liked: Cleanliness
No había toallas
Stayed 1 night in Mar 2024

4/10 Poor

Jatziri Arantxa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está demasiado viejo, las instalaciones no tienen ningún tipo de mantenimiento. No era mi plan quedarme en Mérida y tuve que conseguir alojamiento de emergencia y fue lo único que encontré. No recomiendo quedarse aquí, los baños tienen sarro por todo lados, los muebles están sucios e incluso inservibles.
Stayed 1 night in Feb 2024

2/10 Terrible

Jose

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Muy sucia, los baños asquerosos y las sábanas con pelos y suciedad de ratón
Stayed 1 night in Feb 2024

10/10 Excellent

EDGAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es agradable el lugar
Stayed 1 night in Feb 2024

10/10 Excellent

Raymundo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar modesto, acorde al precio, el personal de recepción fue amable en todo momento .
Stayed 2 nights in Feb 2024

2/10 Terrible

Andrea sarai

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NO se hospeden en este hotel! Las fotos NO son reales, al llegar las habitaciones huelen a humedad, no barren ni trapean! Habían moscos dentro de la habitación, Terrible experiencia, deberíamos CANCELAR este lugar!!
Stayed 1 night in Feb 2024
Response from Administración on 5 Feb 2024
Todo el equipo del Hotel el Cid lamenta sus inconvenientes durante su estancia.

6/10 Okay

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Los colchones ya están viejos e incomodos
Stayed 1 night in Feb 2024
Response from Administración on 5 Feb 2024
Valoramos su comentario. Gracias