Garden view

Reviews of Hotel Caribe

3 out of 5
Hotel Caribe
Calle 59 x 60 #500, Centro Histórico, At the corner of Hidalgo Park, Mérida, YUC

Reviews

8.2

Very good

Rating 10 - Excellent. 252 out of 732 reviews" "
Rating 8 - Good. 305 out of 732 reviews" "
Rating 6 - Okay. 121 out of 732 reviews" "
Rating 4 - Poor. 37 out of 732 reviews" "
Rating 2 - Terrible. 17 out of 732 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rosalind

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, pleasant. Great staff. Comfy rooms.
Stayed 9 nights in Feb 2024
Response from Hotel Caribe on 12 Mar 2024
Hello Rosalind, thank you very much for staying with us and for taking the time to leave us your comments. We are very happy to know that she enjoyed her stay at the hotel.Greetings and we hope to see you soon.

6/10 Okay

Madeline

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Caribe on 12 Mar 2024
Hola Madeline, gracias por hospedarse con nosotros.Saludos.

8/10 Good

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and charming hotel. Excellent location. The pool area needs new chairs as they are all broken. Otherwise excellent stay!
Stayed 2 nights in Mar 2024
Response from Hotel Caribe on 12 Mar 2024
Hello Jillian, thank you very much for staying with us and for taking the time to leave us your comments. We are glad to know that you had a good stay at the hotel. We are sorry for the inconveniences that occurred during your stay, we are taking note of what was mentioned to improve our service.Greetings and we hope to see you soon.

8/10 Good

Doug, Candle Lake

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quaint hotel, the only complaints we had were the wifi, many times it dropped you , they had 2 but most times you couldn’t join the other The other was hot water, in the morning and evenings, you would be lucky to get warm water. We found 2 in the afternoon you could get much warmer water. Other than that a very nice place to spend a few days
Stayed 3 nights in Feb 2024
Response from Hotel Caribe on 11 Mar 2024
Hello Doug, thank you very much for staying with us and for taking the time to leave us your comments, we are very happy to know that you had a good stay at the hotel. We regret the inconveniences presented, we are taking note of what was mentioned to improve our service.Greetings.

8/10 Good

Clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located on a quiet 'plaza' one block away from the Grand Plaza. It feels European and quaint, with old world charm.
Stayed 5 nights in Feb 2024
Response from Hotel Caribe on 11 Mar 2024
Hello Clara, thank you very much for staying with us and for taking the time to leave us your comments, we are happy to know that you had a good stay at the hotel.Greetings and we hope to see you soon.

6/10 Okay

George

Travelled with group
Liked: Staff & service
The bathroom was terrible. Lack of hot water. Wifi is very very poor Noisy in the early hours The hotel asked for payment when we had paid in advance
Stayed 5 nights in Feb 2024
Response from Hotel Caribe on 11 Mar 2024
Hi George, we appreciate you taking the time to leave us your comments. We regret all the inconveniences that occurred during your stay, we are taking note of everything mentioned to improve and provide better service.Greetings.

10/10 Excellent

Xudan

Travelled with family
Liked: Cleanliness, staff & service
Not quiet place for sure
Stayed 2 nights in Feb 2024
Response from Hotel Caribe on 11 Mar 2024
Hello Xudan, thank you for staying with us and for taking the time to leave us your comments. We are glad to know that you enjoyed your stay at the hotel.Greetings and we hope to see you soon.

6/10 Okay

Joe Urby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Jan 2024
Response from Hotel Caribe on 11 Mar 2024
Hello Joe, thank you for staying with us and for taking the time to leave us your comments.Greetings and we hope to see you soon.

6/10 Okay

MARIA

Travelled with family
Liked: Cleanliness
Overall ok....Parking could be the only issue..
Stayed 1 night in Jan 2024
Response from Hotel Caribe on 11 Mar 2024
Hello Maria, thank you very much for staying with us and for taking the time to leave us your comments. We are sorry for the inconveniences that occurred during your stay, we are taking note of your comments to improve our service.Greetings.

8/10 Good

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Caribe on 11 Mar 2024
Hola Bertha, gracias por hospedarse con nosotros, nos alegra saber que tuvo una buena estancia con nosotros.Saludos y esperamos verle pronto.

10/10 Excellent

Douglas, Saskatoon

Stayed 1 night in Jan 2024
Response from Hotel Caribe on 11 Mar 2024
Hola Douglas, muchas gracias por hospedarse con nosotros, nos alegra saber que su estancia en el hotel fue de todo su agrado.Saludos y esperamos verle pronto.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet hotel in the center of Merida, walkable to most destinations in the city. The courtyard is lush and beautiful, and the small pool on the roof was great for hot afternoons.
Stayed 4 nights in Jan 2024
Response from Hotel Caribe on 11 Mar 2024
Hello David, thank you very much for staying with us and for taking the time to leave us your comments, we are very happy to know that you enjoyed your stay at the hotel.Greetings and we hope to see you soon.

6/10 Okay

Jorge

Stayed 7 nights in Dec 2023

10/10 Excellent

J R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Cristina

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Liked the court yard and central location
Stayed 3 nights in Dec 2023

10/10 Excellent

Catherine, Greenwood

Liked: Cleanliness, staff & service
Although this
Stayed 1 night in Dec 2023

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closed to everything
Stayed 4 nights in Nov 2023
Response from Fernanda Herrera. on 28 Nov 2023
Hello Rosa, thank you very much for staying with us and for taking the time to leave us your comments. We are very happy to know that you enjoyed your stay at the hotel.Greetings.

10/10 Excellent

Pop Global consultin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Fernanda Herrera. on 20 Nov 2023
Hola, muchas gracias por hospedarse con nosotros y por el tiempo de dejarnos su calificación. Nos alegra mucho saber que su estancia en el hotel fue de todo su agrado.Saludos y esperamos verle pronto.

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in Oct 2023
Response from Fernanda Herrera. on 29 Oct 2023
Hello Melody, thank you very much for staying with us and for taking the time to leave us your comment.Greetings and we hope to see you soon.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Just what we were looking for
Stayed 1 night in Oct 2023
Response from José A. on 20 Oct 2023
thank you for leaving us your comments

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location close to central plaza. Only warning is that if you have a rental car, the hotel has no parking on site. It’s a 4 block hike to get to the parking lot they use.
Stayed 2 nights in Aug 2023
Response from Fernanda Herrera. on 3 Sept 2023
Hi Robert, thank you for staying with us and for taking the time to leave us your comments. We are glad to know that you had a good stay at the hotel, but we are sorry for the inconveniences that occurred during your stay.Greetings.

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 3 nights in Aug 2023
Response from Fernanda Herrera. on 21 Aug 2023
Hello Esmeralda, thank you for staying with us and for leaving us your comments. We are very happy to know that your stay at the hotel was to your liking.Greetings.

10/10 Excellent

Roselita

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 4 nights in Aug 2023
Response from Fernanda Herrera. on 18 Aug 2023
Hello Roselita, thank you for staying with us and for taking the time to leave us your comments.Greetings and we hope to see you soon.

4/10 Poor

Ashlee

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from José A. on 15 Aug 2023
gracias por sus comentarios.

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful
Stayed 3 nights in Jul 2023
Response from Fernanda Herrera. on 2 Aug 2023
Hello Hector, thank you for staying with us and for taking the time to leave us your comments.Greetings.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
We stayed for 3 nights. The first night wasn't good. We couldn't access wifi in our room, it was in a dark corner if the hotel, and the room itself wasn't in great condition. We asked to be moved the next morning and went out for the day. Out things were moved for us to a much better room. The wifi worked and it was much nicer. Never tried the breakfast. I'd say as long as you're in a normal room, this place is perfect. Good price, unbeatable location, charming building, quiet.
Stayed 3 nights in Jul 2023
Response from .José Antonio on 17 Jul 2023
Thank you very much for staying with us and for taking the time to leave us your comments. We are very sorry for the inconveniences that arose during your stay, we will work more on the details mentioned to improve our service. Greetings.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from José A. on 13 Jul 2023
Buen días, agradecemos sus comentarios para mejorar el servicio

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities
It's a great place at a reasonable rate. Im 6'3", 260 lbs. the shower was tight getting in and out, if larger than me it will be a problem.
Stayed 3 nights in Jun 2023
Response from Fernanda Herrera. on 13 Jun 2023
Hi Gary, thank you for staying with us and for taking the time to leave us your feedback.Greetings.

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALWAYS A TREAT
It is always pleasant and relaxing there. We love the location and the garden in the center. The rooftop pool is a treat although the water could have been more inviting.
Stayed 1 night in May 2023
Response from Fernanda Herrera. on 10 May 2023
Hi Fred, thank you very much for staying with us and for taking the time to leave us your comments. We are glad to know that you had a good stay at the hotel.Greetings and we hope to see you soon.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary get away
Beautiful hotel, Spanish and Colonial Style, very original. Friendly staff, clean, and comfortable. Pool on the 3rd floor, I shimmed at night time, the water was warm and pleasant. We celebrated or wedding anniversary, it was a very nice get away. We really enjoyed our stay at this hotel. I highly recommend it.
Stayed 4 nights in Apr 2023
Response from Fernanda on 20 Apr 2023
Hello Martha, thank you very much for staying with us and for taking the time to leave us your comments, we are very happy to know that your stay at the hotel was to your liking.Greetings and we hope to have the opportunity to serve you again.

10/10 Excellent

Rocio

Stayed 4 nights in Mar 2023
Response from Fernanda Herrera. on 30 Apr 2023
Hola Rocio, muchas gracias por hospedarse con nosotros. Nos alegra mucho saber que su estancia en el hotel fue de todo su agrado.Saludos y esperamos verle pronto.

10/10 Excellent

Carol

Stayed 1 night in Apr 2023
Response from Fernanda on 9 Apr 2023
Hola Carol, gracias por haberse hospedado con nosotros. Nos alegra mucho saber que su estancia en el hotel fue de todo su agrado.Saludos y esperamos verle pronto.

8/10 Good

Michael

Stayed 1 night in Mar 2023
Response from Fernanda Herrera. on 23 Apr 2023
Hola Michael, gracias por haberse hospedado con nosotros.Saludos y esperamos verle pronto.

10/10 Excellent

Catherine, Greenwood

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older, charming and clean hotel with helpful staff. They even arranged an early a.m. taxi for us. Location is close to the grande plaza and very walkable.
Stayed 1 night in Mar 2023
Response from Fernanda on 26 Mar 2023
Hello, thank you very much for staying with us and for the time to leave us your comments, we are very happy to know that your stay at the hotel was to your liking.Greetings and we hope to see you soon.

8/10 Good

Catherine, Greenwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and basic but hotel is in a great location, has lots of character, and staff are friendly.
Stayed 1 night in Feb 2023
Response from Fernanda on 12 Mar 2023
Hello Catherine, thank you very much for staying with us and for taking the time to leave us your comments.Greetings.

6/10 Okay

karen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We had difficulty checking in. There was confusion concerning our reservation. They insisted that we had booked two rooms for just the two of us. It took far too long to clear up the confusion. Apparently another person with the same first name reserved the additional room. Not the same last name.
Stayed 5 nights in Feb 2023
Response from Fernanda on 12 Mar 2023
Hello Karen, thank you for staying with us and for taking the time to leave us your comments, we are very sorry for the inconvenience during her stay, we will work harder to improve our service.Greetings.

8/10 Good

Elia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great!
Stayed 3 nights in Feb 2023
Response from Fernanda on 12 Mar 2023
Hello Elia, thank you for staying with us and for taking the time to provide us with your comment. We hope to see you soon.Greetings.

10/10 Excellent

Lino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the restaurant was not very good
Stayed 7 nights in Feb 2023
Response from Fernanda on 12 Mar 2023
Hi Lino, thank you for staying with us and for taking the time to leave us your comments, we are sorry for the inconvenience, we are working harder to improve our service.Greetings.

6/10 Okay

MERCY, Bloomfield

My shower nor my toilet did not work well and the hot water did not as well. The mini fridge was on the floor. The pool only had two loungers vs the picture you see and the water was not as clean. Assistance to help at counter very slow moving.
Response from Fernanda on 1 Feb 2023
Hello Mercy, thank you for staying with us and for the time to leave us your comments, we are sorry for the inconveniences that arose during your stay and we will work more on the mentioned details to improve our service.Greetings.

10/10 Excellent

Rowena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and central
Stayed 1 night in Jan 2023
Response from Fernanda on 25 Jan 2023
Hi Rowena, thank you very much for staying with us and for taking the time to leave us your comments.Greetings and we hope to see you soon.

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is about 2.5 blocks away. Also last day, the toulet reservoir stop working. But they were accomodating with an extra day I had to stay.
Stayed 3 nights in Dec 2022
Response from Fernanda on 22 Jan 2023
Hi Diana, thank you for staying with us and for taking the time to leave us your comments, we are sorry for the inconveniences that arose during your stay, we take note of every detail you mention in order to improve our service.Regards.

6/10 Okay

Paulette

Liked: Cleanliness, property conditions & facilities, room comfort
AC did not work, blew hot air. Maintenance came and did something. Went out for a couple hours and it still was not working. Repacked all our stuff and got another room. No hot water in new room. Maintenance came, ran shower for 1/2 hr while he left room. I checked with front desk to find out where he went. He was at the boiler room. He came back and said 40 min there will be hot water. Nope, cold water showers for 4 days. I went to reception on 3 night to say it was not acceptable and that I would like a
Stayed 3 nights in Dec 2022
Response from Fernanda on 22 Jan 2023
Hi Paulette, thank you for staying with us and for taking the time to leave us your comments, we are sorry for the inconveniences that arose during your stay, we take note of every detail you mention in order to improve our service.Regards.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is a nice roof top pool but only 4 lounge chairs. The included breakfast was okay - eggs, toast, coffee and juice or fruit al fresco. Waiters were very attentive as was front desk.
Response from Fernanda on 1 Jan 2023
Hello John, we thank you for staying with us and for taking the time to leave us your comments, we are glad to know that you had a good stay at the hotel.Greetings and we hope to see you soon.

4/10 Poor

Jonathan

Stayed 2 nights in Dec 2022
Response from Fernanda on 19 Dec 2022
Hola Jonathan, gracias por hospedarte con nosotros y por el tiempo de dejarnos sus comentarios.Saludos.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First the Hotel Caribe is a very beautiful, historic property. It has a wonderful Mexico/Caribbean feeling to it. The open atrium is beautiful and has a very exotic feeling with tropical plants and a beautiful fountain. And in front of the hotel is a very beautiful open plaza with just enough activity to make it interesting but not too busy. And you are just 2 blocks from Merida's beautiful/bustling zocalo. The management and staff at the Caribe are all professional, pleasant, and focused on their clientele. They were consistently accommodating to my special requests, and in one particular instance went above and beyond to help this hapless traveler. This was my third time staying at the Hotel Caribe, and I will return again.
Response from Fernanda on 7 Dec 2022
Hello Mr. David, we are very happy to read these types of comments and to know that all the work we do every day is paying off, we are very happy to have you back at the hotel and we hope that your next visit will be soon.Hoping you are well, greetings from the Caribe Hotel Team.

6/10 Okay

Julia, Bow

Travelled with partner
Disliked: Cleanliness
We changed hotels after one night. The lighting was horrible and the walls weren’t clean. Parking is far away.
Stayed 3 nights in Nov 2022
Response from Fernanda Herrera on 16 Nov 2022
Hello Julia, thank you for staying with us and for taking the time to leave us your comments, we are very sorry for the situation and we appreciate that you provide us with these details so that we can improve our service.Greetings.

10/10 Excellent

Nora J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely with a mature garden in the courtyard and small pool on the roof. It is situated in a small plaza between three other major plazas where there is live music and markets almost every night. Many restaurants, theaters and shops are very close. Its a great value.
Stayed 6 nights in Oct 2022
Response from Fernanda Herrera on 30 Oct 2022
Hello Nora, thank you very much for staying with us and for taking the time to leave us her comments, we are very happy to know that her stay with us was to her liking and we hope to have the opportunity to serve you again.Greetings.

10/10 Excellent

Adriana

Stayed 2 nights in Oct 2022

10/10 Excellent

Wendy

Stayed 2 nights in May 2022
Response from Fernanda Herrera on 25 Aug 2022
Hola Wendy, gracias por hospedarse con nosotros. Nos alegra mucho saber que su estancia con nosotros fue de todo su agrado, esperamos verle pronto.Saludos.

4/10 Poor

JUAN

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of mosquitos. I could not sleep...too many misquitos. Staff said that nothing could be done; I say that they are wrong FUMIGATE!!!
Stayed 1 night in Jul 2022