If you are used to the Caribbean and the all inclusive resorts there then you'll be disappointed with this resort. There were some exceptional staff who were very helpful. The resort was clean and same with the room. The facilities were few and the resort was very small. The most disappointing thing was that the safety box, the pool towels, and even the iron had a Deposit you had to pay. It was nice to do it once but not again.
Comment from Hotel Management
19-Sep-2017 by Guest Experience Manager, Hotel Management
Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Occidental Menorca hotel.
With regards to the optional extras of deposit that you mention in your review like the towels or iron machine, for example, they are all refundable deposit s to use it. We want to be able to offer a wide choice of services to our guests. We established the policy of adjusting our services to meet the basic needs of our guests, whilst offering the possibility to amplify according to personal wishes and preferences.
We hope that this explanation clears the doubts you may have had and we remain at your entire disposal for any further enquiries you might have on this or any other matter related to the planning of future holidays.
On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.
Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.
Guest Experience Manager