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Reviews of Hotel Carollo

3 out of 5
Hotel Carollo
25 de Mayo 1184, Mendoza, Mendoza

Reviews

7.0

Good

Rating 10 - Excellent. 25 out of 134 reviews" "
Rating 8 - Good. 48 out of 134 reviews" "
Rating 6 - Okay. 31 out of 134 reviews" "
Rating 4 - Poor. 18 out of 134 reviews" "
Rating 2 - Terrible. 12 out of 134 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Aire acondicionado necesita mantenimiento!
El aire acondicionado de las habitaciones no estaba en buenas condiciones, y para encenderlo habia que anunciarse en recepcion. Hotel para sola una noche, y de pasada por mendoza
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 5 nights in Jun 2019

4/10 Poor

Dennis

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was undergoing some repair to the 2nd floor during our stay. Jake hammer noise was heard throughout the building until 8:00 pm one evening. The hotel was relatively inexpensive but so was the hotel. Room locks seem insecure and voices from the adjoining room were easily heard. Wi-Fi was only available inthe lobby.
Stayed 2 nights in Jul 2017

4/10 Poor

Erick, San Francisco, CA.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist unwilling to help me upon my arrival
I arrive at this location in the evening of March 17, 2017 I greet the receptionist he ignore my presence, then I ask for change to pay for my taxi and he said he didn't have to have change and told me to walk around the corner foor change. Then I ask if they have money exchange and he told me , This is a Hotel not a Money Excahnge Place or a Bank. Also I ask for a map and he said: You are the first one that bother on getting a Map Room was dirty, pillows felt more like a rock and also I found pubic hair in the bed sheets. I don't recommend this place at all. More than a three star I will give no stars and also I found Hostels with better service and cleaning conditions.

8/10 Good

Mike , UK

Liked: Cleanliness, staff & service, room comfort
Comfortable accommodation, great location
Fairly basic double room with private bathroom. The staff were very helpful when asked about the local area and activities. The location is a short walk from the main square and a major shopping area. Good buffet breakfast.

4/10 Poor

Jose Carlos, Tampa, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever.
The hotel has very little comfort, only one electric outlet in the entire room on a triple room, 3 cell phones at least could not be charged at the same time. The TV is a very small and old TV. The service from the clerk at the lobby is the worse service I have received in any hotel, when asked for a taxi, the guy said to go wait outside and see if one drives by, it was raining. At check in, he did not ask for our documents, he gave me 3 sheets of paper and said to fill them out 3 times, even when the information is the same for all guests. Never again will I go to this hotel and would not recommend it to anybody.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Located and Affordable
Stayed several nights and found hotel convenient walking distance to center of town and easy cab ride to most other things

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good for price deal!
Comfortable

2/10 Terrible

Xiocer, Mendoza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not as described... Beware!!
I reserved a 3 bed room (fancy on pictures), when I was there they gave me a double and a single bed room, defective A/C, very bad mattress, no ventilation, Room door defective could open without key, very tiny rooms for 4 people.

4/10 Poor

Claire , Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice outside ,very ,very disappointing inside
Very old furniture ,smelly, we have to ask the front desk to turn the air conditioning.No control in the room, One speed only ... The drain in the shower was not draining...

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not worth the price
Nice lobby, poor room, no fridge, breakfast OK. This hotel is disapointing because of the price and the poor quality of the room.

8/10 Good

Lynetta, Brisbane Qld Aust

Liked: Cleanliness, property conditions & facilities
Location Central
I was not there for too many hours, late afternoon in and very early out. Therefore I was not able to take full advantage of the hotel's facilities. Overall though it was a nice stay and I would look to stay there again.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Staff were nice & helpful but the bathroom smells like sewer.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Hot and Unhelpful
I am not a critical person, but this hotel was completely awful. Our room was burning hot as there was a centrally controlled radiator that we could not turn off. We could not sleep. Additionally, even though they are located in the heart of Argentina's wine country, the hotel did not have a corkscrew for us to borrow. The staff was completely unhelpful. Expedia should not partner with Hotel Carollo.

8/10 Good

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great visit
Great location and staff was very good. No problems what so ever. Minor glitch the pillows were very uncomfortable but everything else was very good value. Clean and safe

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel in a great location
Old and run down hotel with less then friendly staff. When we had transport issues and called ahead to advise that we would be late they asked us repeatedly to stay for 3 nights anyway cause we would be charged for all 3. What a surprise when we checked out and were charged for an extra night! The pool was so dirty 2 days we did not even go in it! The only thing positive about this hotel is that its in an excellent location. Buyer be ware! with all the rooms build around a centre square where the pool is located do not expect to sleep before 3am

8/10 Good

Brenda, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT STAFF!!
The hotel was average, but the staff made it great. The staff was very helpful and friendly. They did their best to help in any way they could or were asked. The staff in the breakfast area and cleaning of the hotel were superb! They worked so hard and were always receptive to any needs that I expressed. And the breakfast was very good and plentiful. The front desk staff were the best! I have stayed in 5-star hotels that were not nearly as helpful or friendly. I enjoyed my stay and would recommend the hotel to others. Also, my internet always worked in the common areas and I could walk to restaurants and shopping. The front desk staff arranged tours for me when I asked them to. All in all, it was a very positive experience!

2/10 Terrible

G M, New Orleans, LA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mendoza, Argentina
Common areas are fine. The room was not to a 3-star standard. It needs to be totally overhauled.

6/10 Okay

Herb, Florida

not a 3 star hotel as advertised.
no non smoking rooms. the first room offered to us smelled bad of cigarette smoke and something else. the second room was a little better. not even a little bit of english spoken at the reception - solamente argentino! - they were generous with teir check out policy and the breakfast was good.

10/10 Excellent

Elaiza

Stayed 1 night in Dec 2023

10/10 Excellent

MARIA NOELIA

Travelled with partner
Liked: Amenities
Muy agradable todo el servicio, el hotel, y todo el personal!
Stayed 4 nights in Nov 2023

6/10 Okay

ORLANDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom
Stayed 4 nights in Sep 2023

8/10 Good

maria

Travelled with group
Liked: Cleanliness, staff & service
Todo es como "viejo", estaría bien modernizar un poco. El personal muy amable.
Stayed 1 night in Feb 2023

2/10 Terrible

Jorge

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésima atención
Fue una pésima experiencia, conserje que nos recibió era el de turno de noche, si atendió mal y no nos daba soluciones a las inquietudes, el hotel lo estaban remodelando y constante ruido no podíamos descansar ni tener cortinas abiertas pues pasaban los maestros con baldes, tanto reclamar. Si cambiaron la última noche a hotel del lado. No nos dieron ninguna compensación ni las disculpas
Stayed 2 nights in Jul 2022

6/10 Okay

Cidemar

Stayed 1 night in May 2022

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atencion
Stayed 1 night in Apr 2022

6/10 Okay

Andres

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2022

4/10 Poor

Vanina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No es lo que venden.
Gentil la gente que atiende. La habitación un desastre!! Aire acondicionado viejo, debes llamar para que lo prendan o apaguen, la cortina rota de la ventana, la t.v sin control remoto, baño viejo y básico .
Stayed 3 nights in Dec 2019

10/10 Excellent

Analía

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bueno, muy agradecidos ante la cordialidad del personal del hotel. Nos preocupó que, al hacer el checkin no tenían nuestra reserva, no hubo comunicacióon de parte de Hoteles.com. Sin embargo, nos dieron una habitación sin problemas ya que había disponibilidad. De lo contrario hubiera sido un inconveniente imprevisto.
Stayed 5 nights in Dec 2019

6/10 Okay

genivan

Horrivel
Fiz a resrva com vcs e contava 35 dolares por diaria com o desconto no hotel quando fiz o checkout hj eles nao aceitavam dolar e nem me deu o desconto mesmo eu mostrando o preco no aplicativo eles disse que nao se responsabilizam por isso gostaria de saber quem vai me da os 150 reais que paguei a mais pois fui obrigado a fazer o pagamento no cartao e sendo que estava prepara para pagar os 69 dolares que estava no aplicativo.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Impecable en cuanto a limpieza y modos del personal en cuanto al trato. Debería mejorar instalaciones de agua en sanitarios, pues había pérdidas en todos los artefactos de la habitación que nos tocó. Sería bueno también reemplazar TV por Led TV y colocar reposeras en sector pileta, solo hay dos a compartir con el hotel vecino. Muy bueno el desayuno.
Stayed 2 nights in Dec 2019

8/10 Good

ANA MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación!!
Fue Muy bien, pero me alojaron en el hotel Princess que está al lado. Un buen desayuno. Una habitación cómoda, con los servicios esenciales. Personal de recepción muy amable. La ubicación excelente con restaurantes y barcitos en los alrededores. A una cuadra de la plaza Independencia, Casino y Teatro. Todo a mano. .
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

6/10 Okay

Fabricio

Liked: Staff & service
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Era un 3 estrellas hace 20 años, y no ha mejorado ni actualizado nada. Tv de tubo es inaceptable, el desayuno “americano” son puras galletitas de 4ta calidad. Las sabanas realmente raspan. Todo eso tiene que mejorar muchisimo. El resto, por el precio, es lo normal.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la atención del personal. No me gusto que no haya comunicación entre ellos para saber que ya tenia todo pagado previamente.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, sólo las piezas son pequeñas y entra mucho ruido de la calle
Stayed 5 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Cabe aclarar que estuvo todo bien hasta el check-out que no resperaron el contrato con expedia y el cliente. Ya que me cobraron un monto mayor a lo acordado a la pagina de ustedes y encima no fue muy cordial el trato ya que subestimo al cliente en soy yo . Y me senti hablando en criollo. Boludeado. Es lamentable por que el buen sercicio del hotel es opacado por el trato que tuvimos de parte de la administrativa. Esta queja va a ser expresada tambien en la empresa que trabajo por que tiene convenio este hotel.
Stayed 1 night in Aug 2019

10/10 Excellent

Maria Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadía placentera
Muy satisfecha por los servicios brindados: información y atención. Recomendaría a los viajeros la estadía en el hotel.
Stayed 1 night in Aug 2019

10/10 Excellent

Mirian edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente desayuno, amabilidad y disposición del personal
Stayed 3 nights in Feb 2019

8/10 Good

Diogo

Stayed 2 nights in Dec 2018

6/10 Okay

Talou, BUE. ARG.

Liked: Cleanliness
Muy bien ubicado, cerca de plaza Independencia
Cerca de las actividades que debíamos realizar. Ref. Calidad precio fue muy correcto.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Satisfecho
Un lindo hotel, una buena vista por la ventana y un desayuno completo. Algo para mejorar: tiene un solo tomacorrientes en la habitación y esta junto con la llave de luz, lo cual en muy incomodo, deberían habilitar uno o dos más cerca de las camas.
Stayed 2 nights in Aug 2018

10/10 Excellent

p, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
linda estadia
un hotel bien ubicado y con buena atencion. mismo precio que otros de menor calidad
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Emilse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermosa estadia
EXCELENTE TODO!!!!Destaco la atencion del personal!!
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feo olor!
Es muy buen hotel en todo. Solo pediria que cambien las almohadas y revisen el olor a cloacas en las habitaciones. El personal y la atención son destacables.
Stayed 2 nights in Oct 2017