Ratings based on 443 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from waterbury ct

nice hotel

Posted 19-Feb-2017
Very nice staff check in and check out were amazing and fast. Rooms were very nice and clean. We had everything we needed no issues at all.
3out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with lots of parking spaces

Posted 07-Jan-2017
Needs bathroom fan, needs more elevators location
Comment from Hotel Management
08-Jan-2017 by Hotel Management, Hotel Management
Thank you for your comments, we are currently in the process of upgrading and modernizing our elevators. This process is to take through the end of the first quarter. Our guest bathrooms are equipped with fans than run over the shower. We hope to see you again in Melville!
5out of 5
by A verified traveller

Posted 28-Nov-2016 on Hotels
It was what me and my family were looking for. A very relaxing stay, the staff were very friendly and professional, Room and Bath were Clean without smoking odor. The Hotel is great but is missing a Jacuzzi at the pool area.
3out of 5
Recommended
for Everyone
by A verified traveller from Pennington, United States of America

Great Hotel. My room had specific issue

Posted 28-Nov-2016
Pros: Location was very convenient to our soccer tournament and local restaurants.
Cons: Fix the climate situation in our room
Every time the heat kicked on there was a loud rattling sound coming out from the vent. Consequently, every time the heat came on, we woke up.
4out of 5
by A verified traveller

Friendly staff. Rooms are loud

Posted 11-Nov-2016 on Hotels
Very efficient, friendly service but rooms face center of hotel so all sound permeates the room
5out of 5
Recommended
for Everyone
by A verified traveller from US

Pool

Posted 08-Nov-2016
Pros: The indoor pool
Cons: None that I could think of.
Location: There is a strip mall about 5 mins. from the hotel. I did not go shopping because I was in the area for a baby shower but drove by it.
The person responsible for the pool maintenance was amazing. I wish I knew his name. He made sure we were comfortable and that my 4 year old had a vest so he could swim around the pool safely. He also kept checking in with us and the other guests hanging by the pool.
4out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Nice hotel convenient location. Friendly staff

Posted 05-Nov-2016
Exceeded my expectations upon arrival. Bathroom could have been cleaner.
4out of 5
by A verified traveller

Posted 30-Oct-2016 on Hotels
We didn't know that there was a shuttle to take you to the local shops until we were leaving. Taxi service was very expensive. The restaurant staff and the front desk staff were excellent.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Very comfortable and accommodating stay.

Posted 25-Oct-2016
Comfortable beds the desk clerk accommodated a free breakfast with our stay best customer service ever.
2out of 5
by A verified traveller from new york

Disappointing Outcome

Posted 24-Oct-2016
When we first arrived at the hotel we requested a microwave for our room which the front desk attendant assured us will be brought to the room. When she asked for my credit card i asked her what was being charged she stated only $50/night as a hold which i was ok with so i used my debit card. When i got to the room i checked my account and saw i was charged $453 for my room stay which i had already paid through expedia. When i called the front desk they apologized and reassured me it will be clear in a few days, while we were on the phone i requested the microwave again since it was not brought to our room yet. I decided to deal with the charge in the morning and enjoy my stay there. About 15 minuets later i had to call the front desk again to request the microwave, it took the 3rd request to finally get the microwave. The breakfast buffet was pretty good, we were happy with the quality of food. The problem we had was apparently we needed vouchers to get the free breakfast that we paid with the room, it was an inconvenience for us and the waiter when they would bring us the $36 breakfast bill and we had to tell them it was already paid for with the room. We had breakfast 2x during our 2 night stay and on both occasions we had to send the waiter back to override the bill as comp. We should have received our vouchers upon our arrival to avoid the confusions. Staff member Mohammed was an absolute pleasure. He was so nice and accommodating while we relaxed in the pool, great guy!