Bar (on property)

Reviews of Holiday Inn Nottingham, an IHG Hotel

3 out of 5
Holiday Inn Nottingham, an IHG Hotel
Castle Marina Park, Castle Bridge Road, Nottingham, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 519 out of 1004 reviews" "
Rating 8 - Good. 387 out of 1004 reviews" "
Rating 6 - Okay. 58 out of 1004 reviews" "
Rating 4 - Poor. 24 out of 1004 reviews" "
Rating 2 - Terrible. 16 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Tom on 26 Mar 2024
Good Morning NicholasI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us and the team was very helpful and friendly, The team here work incredibly hard to make sure they provide a great service for all of our guests and to make sure that we keep a high standard. We value our feedback very highly here and i will share this with the team and we want to thank you for your kind words. We hope to see you again soon. Kind regards Tom Jennings Operations Manager

8/10 Good

Nessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, staff handled refit and reduced breakfast space well.
Stayed 1 night in Mar 2024
Response from Tom on 25 Mar 2024
Good Afternoon NessaI hope you are well,Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us and the team was there to greet you, The team working incredibly hard to make sure all of our guests have a great stay and they always go above and beyond. To hear that you really enjoyed our breakfast selection along with the location is fantastic to hear. We value our feedback very highly here and i will share this with the team. We hope to see you again soon. Kind regards Tom Jennings Operations Manager

10/10 Excellent

Lynette

Travelled with partner
Very relaxing and peaceful.
Stayed 1 night in Mar 2024
Response from Tom on 11 Mar 2024
Good Morning LynetteI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us recently and the staff was very helpful when you arrived at the hotel. The team work incredibly hard to make sure that all of our guests have a great stay and go above and beyond to make sure high standards are met. We value our feedback very highly in the hotel and i will share this with the team. We hope to see you again soon. Tom Jennings Operations Manager

8/10 Good

Bernard

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Mar 2024
Response from Tom on 9 Mar 2024
Good Morning BernardI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am delighted to hear that you had a great stay with us and the location was very ideal for your journey. Its great to hear the team have done a great job and was recognised for their hard work. The team do an incredible job at making sure that all of our guests have a great stay with us and always go above and beyond. I will share your feedback with the team. We hope to see yo again soon Kind regards Tom Jennings Operations Manager

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient responsive reception staff. Breakfast waitresses helpful and friendly, Good breakfast. Bed comfortable, liked toiletries and great idea if you had forgotten any toiletries, complimentary toiletries available. Complimentary nibbles in the room went do well.
Stayed 2 nights in Feb 2024
Response from Tom on 28 Feb 2024
Good Morning CarolI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us recently and the staff was very helpful when you arrived at the hotel. The team work incredibly hard to make sure that all of our guests have a great stay and go above and beyond to make sure high standards are met. We value our feedback very highly in the hotel and i will share this with the team. We hope to see you again soon. Tom Jennings Operations Manager

10/10 Excellent

Amit, Thornhill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Tom on 8 Jan 2024
Good Afternoon Amit I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us and found that the parking was great. Its great to hear that the staff where excellent as they always strive to provide the best possible service. We value our feedback very highly and we really appreciate your kind words. I will share this with the team for all the hard word that they do. Kind regards Tom Jennings Operations Manager

10/10 Excellent

Kizito

Stayed 1 night in Dec 2023
Response from Tom on 28 Dec 2023
Good Morning KizitoI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us and found that the parking was great. Its great to hear that the staff where excellent as they always strive to provide the best possible service. We value our feedback very highly and we really appreciate your kind words. I will share this with the team for all the hard word that they do. Kind regards Tom Jennings Operations Manager

8/10 Good

Jithesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tom on 27 Dec 2023
Good MorningI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us. We value our feedback very highly and we really appreciate your kind words and you have recognised the staff for their hard work. We strive to make sure our guests have a great stay with us and we keep very high standards. We hope to see you again soon. Kind regards Tom Jennings Operations Manager

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Tom on 18 Dec 2023
Good Morning DavidI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us. We value our feedback very highly and we really appreciate your kind words and you have recognised the staff for their hard work. We strive to make sure our guests have a great stay with us and we keep very high standards. We hope to see you again soon. Kind regards Tom Jennings Operations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mum & Daughter away days
Great hotel in a good location within easy walking distance of town centre so could keave the car parked up for the weekend and enjoy the mulled wine & laced hot chocolates at the Chrismas market. Room was clean, spacious, warm and comfortable and had a lovely power shower which was very welcome after long days out in the winter weather. Very reasonably priced too so highly recommended.
Stayed 2 nights in Dec 2023
Response from Tom on 11 Dec 2023
Good MorningI hope you are well,Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am happy to hear that you had a great stay with us. We value our feedback very highly and we really appreciate your kind words and i will share this with the team. We strive to do our best to make sure that we provide a quality service and its great to hear that you feel we do this. We hope to see you again soon. Kind Regards Tom Jennings Operations Manager

10/10 Excellent

Judith

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and breakfast was great.
Stayed 1 night in Dec 2023
Response from Tom on 5 Dec 2023
Good AfternoonI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us and really appreciate your positive feedback. We value our feedback very highly and i will share this with the team as they work incredibly hard to make sure every guest has a great stay with us. We hope to see you again soon. Kind regards Tom Jennings Operations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tom on 5 Dec 2023
Good Afternoon I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham.I am extremely pleased to hear that you had a great stay with us and really appreciate your positive feedback. We value our feedback very highly and i will share this with the team as they work incredibly hard to make sure every guest has a great stay with us. We hope to see you again soon. Kind regards Tom Jennings Operations Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tom on 5 Dec 2023
Good AfternoonI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us and really appreciate your positive feedback. We value our feedback very highly and i will share this with the team as they work incredibly hard to make sure every guest has a great stay with us. We hope to see you again soon. Kind regards Tom Jennings Operations Manager

10/10 Excellent

Kellee

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was spacious and clean and the service was great.
Stayed 1 night in Nov 2023
Response from Tom on 5 Dec 2023
Good AfternoonI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us and really appreciate your positive feedback. We value our feedback very highly and i will share this with the team as they work incredibly hard to make sure every guest has a great stay with us. We hope to see you again soon. Kind regards Tom Jennings Operations Manager

8/10 Good

Matthew

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room was very nice, spacious and comfortable with everything we needed. It was especially quiet given its location. There was poo marks inside the toilet and hairs in the shower and only one used toilet roll. Staff apologised, cleaned the bathroom and provided free meals for the family which we were very grateful for.
Stayed 2 nights in Nov 2023
Response from Tom on 30 Nov 2023
Good Morning Matthew I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham.I am extremely pleased to hear that you like our rooms and found it very comfortable and enjoyed how quite it was. I am very disappointed to hear about the bathroom situation and i send my sincere apologies that you experienced this as this is not a standard i expect or set for the team. I have addressed this issue with the relevant time to make sure this never happens again. The team here work incredibly hard and do their utmost best for every guest. We hope to see you again soon. Kind regards Tom JenningsOperations Manager

10/10 Excellent

Mark

Stayed 1 night in Aug 2023
Response from w on 13 Nov 2023
Good Afternoon I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us and very pleasing to see that the team made your stay great. The team here work incredibly hard to make sure every guest has a great stay with us.

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tom on 13 Nov 2023
Good Afternoon I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you have had a great stay with us and its great to hear that the staff did a great job making sure you enjoyed your stay. The team work incredibly hard to make sure every guest has a great stay. We hope to see you again soon. Kind regards Tom JenningsOperations Manager

6/10 Okay

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Pillows used at this hotel were like bricks. Unfortunate as everything else was good.
Stayed 1 night in Nov 2023
Response from Tom on 11 Nov 2023
Good Afternoon Ryan I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am disappointed to hear that you did not have a great stay with us due to the pillows being to hard. I will address this with the housekeeping team to see how we can move this forward. We really value our feedback and i appreciate your time in doing so. We hope to see you again soon. Kind regardsTom JenningsOperations Manager

8/10 Good

Francis

Stayed 1 night in Nov 2023
Response from Tom on 30 Nov 2023
Good Afternoon FrancisI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us and really appreciate your positive feedback. We value our feedback very highly and i will share this with the team as they work incredibly hard to make sure every guest has a great stay with us. We hope to see you again soon. Kind regards Tom Jennings Operations Manager

8/10 Good

April

Stayed 1 night in Nov 2023
Response from Tom on 8 Nov 2023
Good Afternoon AprilI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great with us. We value our feedback and i will your feedback with the team. The team hear do their utmost best to provide a great service for every guest. We hope to see you again soon. Kind regardsTom Jennings Operations Manager

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Tom on 8 Nov 2023
Good Afternoon Alan I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great with us. We value our feedback and i will your feedback with the team. The team hear do their utmost best to provide a great service for every guest. We hope to see you again soon. Kind regardsTom Jennings Operations Manager

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Tom on 8 Nov 2023
Good Afternoon DavidI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great with us. We value our feedback and i will your feedback with the team. The team hear do their utmost best to provide a great service for every guest. We hope to see you again soon. Kind regardsTom Jennings Operations Manager

10/10 Excellent

Scott

Stayed 2 nights in Oct 2023
Response from Tom on 25 Oct 2023
Good Afternoon ScottI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us. Its great to see that the hotel provided you with a great stay and the team do their utmost best to make sure of this to.We hope to see you again son.Kind regardsTom JenningsOperations Manager

10/10 Excellent

Shewit

Stayed 2 nights in Oct 2023
Response from Tom on 25 Oct 2023
Good Afternoon Shewit I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us. Its great to see that the hotel provided you with a great stay and the team do their utmost best to make sure of this to.We hope to see you again son.Kind regardsTom JenningsOperations Manager

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Tom on 23 Oct 2023
Good Afternoon PeterI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us. The team here do the utmost best to provide the best possible service to every guest. We hope to see you again soon. Kind regardsTom Jennings Operations Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Tom on 24 Oct 2023
Good Afternoon Elizabeth I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us. The team work incredibly hard to make sure that every guest has a great stay with us and its very pleasing to hear that it made your stay with us a great stay. We hope to see you again soon. Kind regardsTom JenningsOperations Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tom on 23 Oct 2023
Good Afternoon John I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased that you had a great stay with us.We do everything we can to make sure every guest has a great stay with us and i will pass on your feedback. We hope to see you again soon. Kind regardsTom JenningsOperations Manager

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your staff were wonderful!!
Stayed 1 night in Oct 2023
Response from Tom on 18 Oct 2023
Good Afternoon Patricia I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. Your kind words are very much appreciated and i will share them with the team.. The team here do their utmost best to provide the best possible service to every guest and always go above and beyond. We hope to see you again soon.Kind regardsTom JenningsOperations Manager

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience.
Our stay was a very good experience . Stayed before and the staff are very friendly and helpful . We asked for some extra milk and sugar and also gave us more coffee and tea . Also arranged a taxi to the hospital as my son was having an opperatiion . Would definitely stay again .
Stayed 1 night in Oct 2023
Response from Tom on 18 Oct 2023
Good Morning Anna I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham.I am extremely happy to hear to you had a great stay with us and you would recommend staying in the future. Thank you for your kind words and I will pass on your kind words to the staff as the work exceptionally hard to make sure that every guest has a great stay with us and always go above and beyond. We hope to see you again soon.Kind regards Tom JenningsOperations Manager

10/10 Excellent

Clifford

Stayed 1 night in Oct 2023
Response from Tom on 30 Oct 2023
Good Morning CliffordI hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham.I am extremely pleased to hear that you had a great stay with us. The team here do their utmost best to provide the best possible service to all of our guests. We value our feedback from out guests and i will be sure to pass on your feedback to the team. We hope to see you again soon. Kind regardsTom JenningsOperations Manager

10/10 Excellent

Mrs Titilola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and they took good care.
Stayed 1 night in Oct 2023
Response from Tom on 9 Oct 2023
Good Morning TitilolaI hope you are well, Thank you very much for taking the time to provide feedback following your recent stay with us. The team here at Nottingham do our utmost best to make sure we provide the best service possible. We are extremely happy that you enjoyed your stay and we hope to see you again soon. Kind Regards Tom Jennings Operations Manager

8/10 Good

kin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff were friendly and very happy to help with any questions. Overall a pleasant stay.
Stayed 2 nights in Oct 2023
Response from Tom on 9 Oct 2023
Good Morning KinI hope you are well, Thank you very much for taking the time to provide feedback following your recent stay with us. The team here at Nottingham do our utmost best to make sure we provide the best service possible. We are extremely happy that you enjoyed your stay and we hope to see you again soon. Kind Regards Tom Jennings Operations Manager

10/10 Excellent

Jacqueline

Stayed 1 night in Sep 2023
Response from Tom on 2 Oct 2023
Good Morning JacquelineI hope you are well, Thank you very much for taking the time to provide feedback following your recent stay with us. The team here at Nottingham do our utmost best to make sure we provide the best service possible and i will pass on your kind words. We are extremely happy that you enjoyed your stay and we hope to see you again soon. Kind Regards Tom Jennings Operations Manager

8/10 Good

Neil

Stayed 1 night in Sep 2023
Response from Tom on 30 Oct 2023
Good Morning Neil I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham. I am extremely pleased to hear that you had a great stay with us. The team hear do a great job in providing the best possible service to every guest. We appreciate all of the feedback we get from our guests and i will share this with the team. We hope to see you again soon. Kind regardsTom Jennings Operations Manager

6/10 Okay

Rob

Stayed 2 nights in Sep 2023
Response from Tom on 26 Sept 2023
Good Afternoon I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham.I am very disappointed to hear that you was not completely satisfied with your stay. Can you let me know why you feel the hotel scored a 6 so i can look into this and continue to improve moving forward. Your feedback is greatly appreciated. Kind regardsTom Jennings Operations Manager

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find, we booked for a concert, staff were friendly and very welcoming. Breakfast and lunch were great and the room was clean and well presented
Stayed 1 night in Sep 2023
Response from Tom on 18 Sept 2023
Good Morning JonI hope you are well, Thank you very much for taking the time to provide feedback following your recent stay with us. The team here at Nottingham do our utmost best to make sure we provide the best service possible and i will pass on your kind words. We are extremely happy that you enjoyed your stay and we hope to see you again soon. Kind Regards Tom Jennings Operations Manager

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I met an old university friend in Nottingham we used the hotel as a base. Our stay was comfortable and convenient for town. Staff were helpful and professional.
Stayed 1 night in Sep 2023
Response from Helen McConnell, General Manager on 12 Sept 2023
Dear MichaelWe appreciate you taking the time to make us aware of your delightful experience during your recent stay, I am really pleased to hear you found the hotel comfortable, convenient for town and the staff help and professional.Once again, thank you for your kind comments and we look forward to the opportunity of welcoming you back in the future. Kind Regards Helen McConnell General Manager

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Comfortable, clean room, good facilities, friendly , helpful staff
Stayed 1 night in Sep 2023
Response from Helen McConnell, General Manager on 8 Sept 2023
Thank you for taking the time to share your delightful experience during your recent stay. We look forward to welcoming you back soon.Kind RegardsHelen McConnellGeneral Manager

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Tom on 2 Sept 2023
Good Evening DianeI hope you are well, Thank you very much for taking the time to provide feedback following your recent stay with us. The team here at Nottingham do our utmost best to make sure we provide the best service possible and i will pass on your kind words. We are extremely happy that you enjoyed your stay and we hope to see you again soon. Kind Regards Tom Jennings Operations Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tom on 31 Aug 2023
Good MorningI hope you are well, Thank you very much for taking the time to provide feedback following your recent stay with us. The team here at Nottingham do our utmost best to make sure we provide the best service possible.We are extremely happy that you enjoyed your stay and we hope to see you again soon. Kind Regards Tom Jennings Operations Manage

10/10 Excellent

Nick

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We would stay here again.
Ideal location for a family group to explore the City. Some parts of the hotel are a little tired, but a room refurb is underway and the new rooms are lovely. Some of our group had fresh rooms and others had the more tired version. Quite a difference! The main lobby Gents had an issue that was not sorted in the 4 days we were there, despite having the staff sign- off sheet on the back of the door. The staff were really friendly and accommodating.
Stayed 3 nights in Aug 2023
Response from Tom on 31 Aug 2023
Good Morning Nick I hope you are well, Thank you very much for taking the time to provide feedback following your recent stay with us. The team here at Nottingham do our utmost best to make sure we provide the best service possible and i will pass on your kind words. We are extremely happy that you enjoyed your stay and we hope to see you again soon. Kind Regards Tom Jennings Operations Manager

10/10 Excellent

Chris

Stayed 2 nights in Aug 2023
Response from Tom on 28 Aug 2023
Good Morning Chris I hope you are well, Thank you very much for taking the time to provide feedback following your recent stay with us. The team here at Nottingham do our utmost best to make sure we provide the best service possible and i will pass on your kind words. We are extremely happy that you enjoyed your stay and we hope to see you again soon. Kind Regards Tom Jennings Operations Manager

6/10 Okay

Hannah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Lower your expectations
Staff were lovely and all smiles and chatty very helpful. Probably only good thing about the stay Room dated, doors slam throughout the night, blankets had stain and bathroom black mildew/mould on floor I mean it’s ok for a work trip but probably would stay at this one again . Stayed at the one In Birmingham which was a lot cleaner
Stayed 2 nights in Aug 2023
Response from Tom on 25 Aug 2023
Good Afternoon Hannah I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham.I am very disappointed to hear that your stay was not up to the expected standard. After looking at your reservation i can see you was allocated a room on the 3rd floor. This floor is currently undergoing a full refurb so i send my apologies that you feel they was dated. I can assure you if you was to stay with us again it will be a great stay.KInd regardsTom JenningsOperations Manager

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Booked the executive room, very disappointing no stocked mini bar as advertised, only small mars and 2 bottles of small water, rooms are the same if not smaller than rooms on 2nd floor, had man walking his dog outside my door for hours complete with squeaky toy, defo would not pay nor book executive room again.
Stayed 1 night in Aug 2023
Response from Tom on 23 Aug 2023
Good Morning Gordon I hope you are well, Thank you for taking the time to provide feedback following your recent stay with us at Holiday Inn Nottingham.I will look into the advertisement as we do not stock our mini bars upon arrival. There is a QR code in the room to scan if you wanted the items to be stocked and the staff will be delighted to help. I send my apologies that you heard a squeaky toy on your stay. We currently have a great team here from the guide dogs association in which help the blind and train the dogs within the hotel. We hope to see you again soon Kind regards Tom Jennings Operations Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Tom on 23 Aug 2023
Good Afternoon CatherineI hope you are well, Thank you very much for taking the time to provide feedback following your recent stay with us. The team here at Nottingham do our utmost best to make sure we provide the best service possible and i will pass on your kind words. We are extremely happy that you enjoyed your stay and we hope to see you again soon. Kind Regards Tom Jennings Operations Manager

8/10 Good

Elliott

Stayed 1 night in Aug 2023
Response from Tom on 22 Aug 2023
Good Afternoon ElliottI hope you are well, Thank you very much for taking the time to provide feedback following your recent stay with us. The team here at Nottingham do our utmost best to make sure we provide the best service possible and i will pass on your kind words. We are extremely happy that you enjoyed your stay and we hope to see you again soon. Kind Regards Tom Jennings Operations Manager

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, good breakfast.
Stayed 1 night in Aug 2023
Response from Tom on 21 Aug 2023
Good Morning NigelI hope you are well, Thank you very much for taking the time to provide feedback following your recent stay with us. The team here at Nottingham do our utmost best to make sure we provide the best service possible and i will pass on your kind words. We are extremely happy that you enjoyed your stay and we hope to see you again soon. Kind Regards Tom JenningsOperations Manager

10/10 Excellent

Nazrul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Very convenient with a decent sized room. Only a 20 min walk to the city centre and right next to retail parks where there were supermarkets and fast food chains. Staff were friendly and helpful. Only issue was with the a/c which didn’t work properly from our room and we had to keep calling down to reception for them to change the temperature (it wouldn't go below 23 when we tried to set the temperature from our room and even after they changed it the lowest it could go was 19, which is still pretty poor). Shower pressure also not the greatest but this seems to be the case with most hotels. Hotel does have a (tiny) gym which wasn't stated when i booked it so that was a pleasant surprise.
Stayed 3 nights in Aug 2023
Response from Tom on 21 Aug 2023
Good Morning NazrulI hope you are well, Thank you very much for taking the time to provide feedback following your recent stay with us. The team here at Nottingham do our utmost best to make sure we provide the best service possible and i will pass on your kind words. We are extremely happy that you enjoyed your stay and we hope to see you again soon. Kind Regards Tom Jennings Operations Manager

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our age an wifes disability it was not close enough to the centre of the city. Taxis an trams an being in the middle of a retail park wasnt for us. No complaints with the group Chester York brilliant location. Nottingham not for us
Stayed 2 nights in Aug 2023
Response from Tom on 14 Aug 2023
Good Morning ArthurI hope you are well, Thank you very much for taking the time to provide feedback following your recent stay with us. The team here at Nottingham do our utmost best to make sure we provide the best service possible. Im am very sorry to hear that the location was not ideal for you. Thank you Tom

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tom on 9 Aug 2023
Good MorningI hope you are well, Thank you very much for taking the time to provide feedback following your recent stay with us. The team here at Nottingham do our utmost best to make sure we provide the best service possible and i will pass on your kind words. We are extremely happy that you enjoyed your stay and we hope to see you again soon. Thank you Tom