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Reviews of DoubleTree by Hilton Bogota Salitre AR

4.5 out of 5
DoubleTree by Hilton Bogota Salitre AR
Avenida Carrera 60 No. 22-99, Bogotá, Distrito Capital

Reviews

9.0

Wonderful

Rating 10 - Excellent. 588 out of 897 reviews" "
Rating 8 - Good. 202 out of 897 reviews" "
Rating 6 - Okay. 53 out of 897 reviews" "
Rating 4 - Poor. 29 out of 897 reviews" "
Rating 2 - Terrible. 25 out of 897 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great hotel…
Stayed 3 nights in Apr 2024
Response from Wendy Moreno, Quality and Customer Service. on 23 Apr 2024
Dear Jacob,We appreciate the time you took to respond to our survey. It is very satisfying for us to receive your positive comments which we will feed back to our team. Our interest will always be to offer you amazing experiences. We look forward to having you soon and serving you in the best possible way.

8/10 Good

Anyi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel thinking it has a pool but only has a spa, which you have to pay separate for l. Other than that hotel was great.
Stayed 3 nights in Apr 2024
Response from Wendy Moreno, Quality and Customer Service. on 23 Apr 2024
Dear Anyi, thank you very much for letting us know your experience, we are very happy to know that you enjoyed your stay at the hotel. We will take into account your feedback regarding the advertising of the spa to avoid confusion and so we can offer you a better service and live amazing experiences in a new opportunity.

10/10 Excellent

Yuri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente. El personal del hotel fue muy amable y respetuoso. Muy recomendable
Stayed 8 nights in Apr 2024
Response from Wendy Moreno, Calidad y Servicio al Cliente. on 22 Apr 2024
Apreciada Yuri, gracias por hacernos saber que una vez más cumplimos con nuestra misión de entregar experiencias sorprendentes a nuestros huéspedes y visitantes. Nos alegra mucho que haya disfrutado al máximo de los servicios ofrecidos y que se haya sentido como en casa. Para nosotros será un gusto tenerla nuevamente.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the food was excellent
Stayed 4 nights in Apr 2024
Response from Wendy Moreno, Quality and Customer Service on 17 Apr 2024
Dear David,Thank you for letting us know that we once again fulfilled our mission to deliver amazing experiences to our guests and visitors. We are very glad that you enjoyed the services offered to the fullest and that you felt at home. It will be a pleasure for us to have you back.

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio ! Volveré al hotel . Gracias
Stayed 2 nights in Apr 2024
Response from Wendy Moreno, Calidad y Servicio al Cliente on 15 Apr 2024
Muchas gracias por la valiosa calificación y por haberse hospedado con nosotros. Nos alegra mucho ver que disfruto de nuestros servicios y que vivió experiencias sorprendentes. Para nosotros fue un gusto atenderla y esperamos nos de nuevamente la oportunidad. Gracias por elegirnos.

10/10 Excellent

Natividad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything.
Stayed 2 nights in Apr 2024
Response from Wendy Moreno, Calidad y Servicio al Cliente on 11 Apr 2024
Para nosotros ha sido un honor tenerla en nuestras instalaciones y saber que tuvo experiencias sorprendentes durante su visita. Muchas gracias por tomarse unos minutos de su tiempo para calificarnos, esperamos nos visite pronto para seguir brindándole lo mejor de nuestros servicios.

10/10 Excellent

Sherie

Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay. It was a great location to walk around in. Felt very safe.
Response from Wendy Moreno, Quality and Customer Service on 8 Apr 2024
Dear Sherie, It is a pleasure for us that your stay at the hotel was to your complete satisfaction. We are happy to be able to share surprising experiences and we hope to return soon so that you can continue enjoying our services.

10/10 Excellent

Mauricio Alberto Lozano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good conditions, the staff was kind with us, the room was comfortable and the dining options inside the hotel was good.
Stayed 2 nights in Mar 2024
Response from Wendy Moreno, Quality and Customer Service on 1 Apr 2024
Appreciated Mr. Lozano,Thank you for taking a moment to share your experience.We are glad to know that you found the experience of the stay, food and our staff to your liking.We hope to welcome you back to our hotel in the near future.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio. La habitación una maravilla y el personal del hotel muy agradables. Volveré
Stayed 2 nights in Mar 2024
Response from Wendy Moreno, Calidad y Servicio al Cliente on 1 Apr 2024
Estimado William,Le agradecemos por hacernos saber que una vez más cumplimos con nuestra misión de entregar experiencias sorprendentes a nuestros huéspedes y visitantes. Nos alegra mucho que haya disfrutado al máximo de los servicios ofrecidos. Para nosotros será un gusto tenerla nuevamente.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, closed to airport yet not too crowded.
Stayed 1 night in Mar 2024
Response from Wendy Moreno, Quality and Customer Service on 19 Mar 2024
Dear Jose, for us it has been an honor to have you in our facilities and to know that you had amazing experiences during your visit. Thank you very much for taking a few minutes of your time to rate us, we hope you visit us soon to continue providing you with the best of our services.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wendy Moreno Quality and Customer Service on 11 Mar 2024
Dear Adam, it has been an honor to have you in our facilities and to know that you had amazing experiences during your visit. Thank you very much for taking a few minutes of your time to rate us, we hope to visit us soon to continue providing you with the best of our services..

10/10 Excellent

CARLA A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant staff is amazing ❤️
Stayed 2 nights in Feb 2024
Response from Wendy Moreno, Quality and Customer Service on 26 Feb 2024
Dear Carla, for us it has been an honor to have you in our facilities and to know that you had amazing experiences during your visit. Thank you very much for taking a few minutes of your time to rate us, we hope you visit us soon to continue providing you with the best of our services.

10/10 Excellent

Dawn, North Hollywood

Stayed 1 night in Feb 2024
Response from Wendy Moreno, Calidad y Servicio al Cliente on 21 Mar 2024
Estimado Sr. Dawn, muchas gracias por la valiosa calificación y por haberse hospedado con nosotros. Nos alegra mucho ver que disfruto de nuestros servicios y que vivió experiencias sorprendentes. Para nosotros fue un gusto atenderlo y esperamos nos de nuevamente la oportunidad. Gracias por elegirnos.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and quiet
Stayed 2 nights in Feb 2024
Response from Regards, Juan Garzón, Customer service. on 17 Feb 2024
Mr. Jean,Thank you very much for the time you took to share your experience with us.We are pleased that during your stay everything was as expected. We hope you will allow us to soon have the next opportunity to serve you and generate excellent recognition again.

10/10 Excellent

Yuleysi

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Wendy Moreno, Calidad y Servicio al Cliente. on 14 Feb 2024
Muchas gracias Yuleysi, por la valiosa calificación y por haberse hospedado con nosotros. Nos alegra mucho ver que disfruto de nuestros servicios y que vivió experiencias sorprendentes. Para nosotros fue un gusto atenderla y esperamos nos de nuevamente la oportunidad. Gracias por elegirnos.

10/10 Excellent

Francoise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazingly well located. It is easy to walk to the mall, the grocery store and even the US embassy. It felt very safe since it is right across from a big police station so you can see police officers everywhere. It was very easy to get transportation as well. The staff was very friendly and kind. All in all, I really recommend this hotel.
Stayed 5 nights in Jan 2024
Response from Juan Carlos Garzon. Customer Service Coordinator on 12 Feb 2024
Francoise thank you for the time and sharing your comments. It is very pleasant for us to read the words you are sharing. We will continue to give our best to our guests to receive comments like these.

6/10 Okay

David, Verdun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was safe, quiet and only a 5 minute walk to Centro Commercial Grand Estacion. Room was nicely furnished & spacious. However, we chose a room with kitchenette and the stovetop didn’t work properly. Eventually we were moved to another room. There, the hair dryer didn’t work.
Stayed 3 nights in Jan 2024
Response from DoubleTree by Hilton Bogota Salitre AR on 31 Jan 2024
Dear David, Thank you very much for letting us know about your experience, we are very happy to know that you enjoyed the location and the facilities. We will take into account your feedback regarding the kitchenette and the hairdryer in order to offer you a better service and to live amazing experiences in a new opportunity.Best regards,Leidy DelgadoQuality and Customer ServiceDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Beth, Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel. Top notch.
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Bogota Salitre AR on 31 Jan 2024
Dear Beth, Thank you for letting us know that we once again fulfilled our mission to deliver amazing experiences to our guests and visitors. We are very glad that you enjoyed the services offered to the fullest and that you felt at home. It will be a pleasure for us to have you back.Best regards,Leidy DelgadoQuality and Customer ServiceDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Bogota Salitre AR on 29 Jan 2024
Apreciado Julio,Muchas gracias por la valiosa calificación y por haberse hospedado con nosotros. Nos alegra mucho ver que disfruto de nuestros servicios y que vivió experiencias sorprendentes. Para nosotros fue un gusto atenderlo y esperamos nos de nuevamente la oportunidad. Gracias por elegirnos.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Liza

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay
Stayed here for one night. Loved everything about this hotel including the location. It is within walking distance to the Gran Estación shopping center and about a 10 minute drive to the airport, the free airport shuttle was on time and great service. Good breakfast too.
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Bogota Salitre AR on 26 Jan 2024
Apreciada Liza, Para nosotros es un placer que su estadía por el hotel haya sido de su total agrado. Nos alegra poder compartir experiencias sorprendentes y esperamos vuelva pronto para que pueda seguir disfrutando de nuestros servicios.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Bogota Salitre AR on 25 Jan 2024
Apreciado Jeffrey, -Muchas gracias por la valiosa calificación y por haberse hospedado con nosotros. Nos alegra mucho ver que disfruto de nuestros servicios y que vivió experiencias sorprendentes. Para nosotros fue un gusto atenderla y esperamos nos de nuevamente la oportunidad. Gracias por elegirnos.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from DoubleTree by Hilton Bogota Salitre AR on 25 Jan 2024
Apreciado Jeffrey,Muchas gracias por la valiosa calificación y por haberse hospedado con nosotros. Nos alegra mucho ver que disfruto de nuestros servicios y que vivió experiencias sorprendentes. Para nosotros fue un gusto atenderla y esperamos nos de nuevamente la oportunidad. Gracias por elegirnos.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Irlanda, Swift Current

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, good location
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Bogota Salitre AR on 25 Jan 2024
Dear Irlanda, Thank you for letting us know that we once again fulfilled our mission to deliver amazing experiences to our guests and visitors. We are very glad that you enjoyed the services offered to the fullest and that you felt at home. It will be a pleasure for us to have you back.Best regards,Leidy DelgadoQuality and Customer ServiceDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Ernie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing in every aspect and I will be staying here in the future again. The area is safe and it’s across the street from a police station. The bar tender at night knew how to make his drinks and it’s hard to find a good cocktail in bogota, I’m a chef at a known establishment in the states where we’re known for our cocktails so I know when I’m being served something good. The staff is helpful and always trying their best to make our experience great.
Stayed 2 nights in Jan 2024
Response from DOUBLETREE BY HILTON BOGOTA SALITRE AR on 24 Jan 2024
Dear Ernie,Thank you for letting us know that once again we fulfill our mission of delivering amazing experiences to our guests and visitors. We are very happy that you enjoyed our services to the fullest and especially the service of our bartender. It will be a pleasure for us to have you again.Best regards,Leidy DelgadoQuality and Customer ServiceDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente descanso
Exclente atención y descanso en este hotel, cerca de gran estación y zona segura.
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Bogotá Salitre AR on 16 Jan 2024
Apreciado Ivan, Para nosotros es un placer que su estadía por el hotel haya sido de su total agrado. Nos alegra poder compartir experiencias sorprendentes y esperamos vuelva pronto para que pueda seguir disfrutando de nuestros servicios.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from DoubleTree by Hilton Bogotá Salitre AR on 15 Jan 2024
Apreciado Robert, Muchas gracias por la valiosa calificación y por haberse hospedado con nosotros. Nos alegra mucho ver que disfruto de nuestros servicios y que vivió experiencias sorprendentes. Para nosotros fue un gusto atenderlo y esperamos nos de nuevamente la oportunidad. Gracias por elegirnos.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

8/10 Good

Luis Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be perfect if they have a inside pool
Stayed 4 nights in Jan 2024
Response from DoubleTree by Hilton Bogotá Salitre AR on 15 Jan 2024
Dear Luis,It is a pleasure for us that your stay at the hotel was to your liking. We are happy to share amazing experiences and we hope you come back soon so you can continue to enjoy our services. In our AR SPA we have a playful pool for you to know it in your next visit.Cordially yours,Leidy DelgadoQuality and Customer ServiceDoubleTree By Hilton Bogota Salitre AR

10/10 Excellent

Naghmeh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from DoubleTree by Hilton Bogotá Salitre AR on 9 Jan 2024
Apreciado Naghmeh,Muchas gracias por la valiosa calificación y por haberse hospedado con nosotros. Nos alegra mucho ver que disfruto de nuestros servicios y que vivió experiencias sorprendentes. Para nosotros fue un gusto atenderlo y esperamos nos de nuevamente la oportunidad. Gracias por elegirnos.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Archie

Liked: Cleanliness, staff & service, property conditions & facilities
Great service & fantastic location! Staff was very responsive and professional.
Stayed 5 nights in Dec 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 5 Jan 2024
Apreciado Archie,-Gracias por hacernos saber que una vez más cumplimos con nuestra misión de entregar experiencias sorprendentes a nuestros huéspedes y visitantes. Nos alegra mucho que haya disfrutado al máximo de los servicios ofrecidos y que se haya sentido como en casa. Para nosotros será un gusto tenerlo nuevamente.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a little issue with with transportation from airport to hotel and manager Maria Paula handled in a very professional and impeccable way. Overall everything was outstanding during our stay. Good food on ka restaurant !
Stayed 4 nights in Dec 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 2 Jan 2024
Dear Oliver,For us it is a pleasure that your stay at the hotel was to your complete satisfaction. We are happy to share amazing experiences, especially when problems are resolved in time. We are glad that you liked the food at our restaurant. We hope you come back soon so you can continue enjoying our services.Best regards,Leidy DelgadoQuality and Customer ServiceDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

DAVID

Stayed 3 nights in Dec 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 2 Jan 2024
Apreciado David,Muchas gracias por la valiosa calificación y por haberse hospedado con nosotros. Nos alegra mucho ver que disfruto de nuestros servicios y que vivió experiencias sorprendentes. Para nosotros fue un gusto atenderlo y esperamos nos de nuevamente la oportunidad. Gracias por elegirnos.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

John, Beverly Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 28 Dec 2023
Apreciado John, Muchas gracias por la valiosa calificación y por haberse hospedado con nosotros. Nos alegra mucho ver que disfruto de nuestros servicios. Para nosotros fue un gusto atenderlo. Esperamos nos de nuevamente la oportunidad. Gracias por elegirnos.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

2/10 Terrible

mister

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. No respect at all from the staff or the front desk. I never wanna go back to this place
Stayed 2 nights in Dec 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 5 Dec 2023
Apreciado Mister,Agradecemos el tiempo que ha utilizado para compartir su opinión en la encuesta.Para nosotros es muy importante conocer su experiencia, ya que nos permite realizar correctivos, por ello si es posible compartirnos con un poco más detalles de su estadía sería de gran ayuda.Esperamos nos pueda elegir en una futura reserva y nos de la oportunidad de demostrar el servicio correcto para obtener una calificación superior.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Federico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business travel
It was a Good experience. Very Friendly and proactive staff. The room was very confortable and functional.
Lobby entrance
Pet Friendly
Lunch steak Sandwich
Snack empanadas
Stayed 4 nights in Nov 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 5 Dec 2023
Apreciado Federico, Muchas gracias por permitirnos conocer su experiencia y por publicar fotos de nuestras instalaciones. Nos alegra mucho saber que el personal y las habitaciones fueron de su agrado. Esperamos su pronto regreso para que pueda disfrutar de todos los servicios que tenemos para usted como el spa, circuito hídrico, gimnasio, entre otros que le permitirán tener un hospedaje increíble.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean rooms, great view and was close to a shopping mall.
Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 29 Nov 2023
Dear Jennifer,Thank you very much for letting us know about your experience. We are very happy to know that the cleanliness of the rooms, the view and the location were to your liking. We look forward to your soon return so you can enjoy all the services we have for you such as the spa, water circuit, gym, among others that will allow you to have an incredible stay.Best regards,Leidy DelgadoQuality and Customer ServiceDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

ISMEL, MIAMI GARDENS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Nov 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 29 Nov 2023
Dear Santos,Thank you very much for letting us know about your experience. We are very happy to know that everything were to your liking. We look forward to your soon return so you can enjoy all the services we have for you such as the spa, water circuit, gym, among others that will allow you to have an incredible stay.Cordially yours,Leidy DelgadoQuality and Customer ServiceDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Santos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel, with great service
Stayed 4 nights in Nov 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 29 Nov 2023
Dear Santos,Thank you very much for letting us know about your experience. We are very happy to know that the facilities and service were to your liking. We look forward to your soon return so you can enjoy all the services we have for you such as the spa, water circuit, gym, among others that will allow you to have an incredible stay.Cordially yours,Leidy DelgadoQuality and Customer ServiceDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Julia

Stayed 4 nights in Nov 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 13 Dec 2023
Apreciada Julia,Gracias por hacernos saber que una vez más cumplimos con nuestra misión de entregar experiencias sorprendentes a nuestros huéspedes y visitantes. Nos alegra mucho que haya disfrutado al máximo de los servicios ofrecidos. Para nosotros será un gusto tenerla nuevamente.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 21 Nov 2023
Apreciado Jose,-Gracias por hacernos saber que una vez más cumplimos con nuestra misión de entregar experiencias sorprendentes a nuestros huéspedes y visitantes. Nos alegra mucho que haya disfrutado al máximo de los servicios ofrecidos y que se haya sentido como en casa. Para nosotros será un gusto tenerlo nuevamente.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Claudia

Liked: Cleanliness
Stayed 4 nights in Nov 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 20 Nov 2023
Apreciada Claudia, Gracias por hacernos saber que una vez más cumplimos con nuestra misión de entregar experiencias sorprendentes a nuestros huéspedes y visitantes. Nos alegra mucho que haya disfrutado al máximo de los servicios ofrecidos Para nosotros será un gusto tenerla nuevamente.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

6/10 Okay

JESUS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beds and pillows were EXTREMELY uncomfortable. Im from Arizona so Im used to having running AC. Although they have AC as an amenity, it is not, its just a fan that runs, room was at 80° during the day when sun was hitting the windows which was NOT comfortable, being that I was working from my room and in there most of the time.
Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 14 Nov 2023
Dear Jesus,Thank you for taking the time to rate us. For us it is very important to generate surprising experiences, we regret that the pillows, bed and air conditioning were not to your liking, we will take your comment into account to be able to offer you a better experience on your next visit.Best regards,Leidy DelgadoQuality and Customer ServiceDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great shower! great breakfast!
Stayed 3 nights in Nov 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 10 Nov 2023
Dear RobertThank you for letting us know that we once again fulfilled our mission to deliver amazing experiences to our guests and visitors. We are very glad that you enjoyed the shower and breakfast to the fullest. We look forward to having you back.Best regards,Leidy DelgadoQuality and Customer ServiceDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Yaneisy, Hialeah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Oct 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 8 Nov 2023
Dear Yaneisy,Thank you very much for letting us know about your experience. We are very happy to know that the hotel was to your liking. We look forward to your soon return so you can enjoy all the services we have for you such as the spa, water circuit, gym, among others that will allow you to have an incredible stay.Best regards,Leidy Delgado Quality and Customer ServiceDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel.
Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 8 Nov 2023
Dear Keith,Thank you very much for letting us know about your experience. We are very happy to know that the hotel was to your liking. We look forward to your soon return so you can enjoy all the services we have for you such as the spa, water circuit, gym, among others that will allow you to have an incredible stay.Best regards,Leidy Delgado Quality and Customer ServiceDoubleTree By Hilton Bogotá Salitre AR

8/10 Good

Janay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Sep 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 3 Nov 2023
Dear Janay,Thank you very much for the valuable rating and for staying with us. We are very happy to see that you enjoyed our services and that you lived amazing experiences. For us it was a pleasure to serve you and we hope you give us the opportunity again. Thank you for choosing us.Best regards,Leidy Delgado Quality and Customer ServiceDoubleTree By Hilton Bogotá Salitre AR

2/10 Terrible

Naginder

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 31 Oct 2023
Apreciado Naginder,Agradecemos el tiempo que ha utilizado para compartir su calificación.Para nosotros es muy importante conocer su experiencia, ya que nos permite realizar correctivos, por ello si es posible compartirnos con un poco más detalles de su estadía sería de gran ayuda.Esperamos nos pueda elegir en una futura reserva y nos de la oportunidad de demostrar el servicio correcto para obtener una calificación superior.Cordialmente,Leidy Delgado Calidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

MIGUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 27 Oct 2023
Apreciado Miguel,-Muchas gracias por la valiosa calificación y por haberse hospedado con nosotros. Nos alegra mucho ver que disfruto de nuestros servicios y que vivió experiencias sorprendentes. Para nosotros fue un gusto atenderla y esperamos nos de nuevamente la oportunidad. Gracias por elegirnos.Cordialmente,Leidy Delgado Calidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 14 Nov 2023
Apreciada Elizabeth,-Gracias por hacernos saber que una vez más cumplimos con nuestra misión de entregar experiencias sorprendentes a nuestros huéspedes y visitantes. Nos alegra mucho que haya disfrutado al máximo de los servicios ofrecidos. Para nosotros será un gusto tenerla nuevamente.Cordialmente,Leidy DelgadoCalidad y Servicio al ClienteDoubleTree By Hilton Bogotá Salitre AR

8/10 Good

Guillermo Sáenz

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The water was turned off at some point because an issue they had, the bed sheets had some blood stains, 1 of the lights on the room was not working and the coffee machine was not working either. Everything else was what you would expect from a Double Tree
Stayed 2 nights in Oct 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 20 Oct 2023
Dear Guillermo,Thank you very much for letting us know about your experience. First of all, an apology for the bad experiences you had. We are glad to hear that you enjoyed the other services. We will take into account your feedback regarding what you tell us to offer a better service and live amazing experiences in a new opportunity.Best regards, Leidy DelgadoQuality and Customer ServiceDoubletree by Hilton Bogota Salitre AR

10/10 Excellent

Zoila Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Thankful for a good service 🙏🙏🙏
Stayed 4 nights in Oct 2023
Response from DoubleTree by Hilton Bogotá Salitre AR on 17 Oct 2023
Dear Zoila, For us it is a pleasure that your stay at the hotel has been to your total satisfaction. We are happy to share amazing experiences and we hope you come back soon so you can continue to enjoy our services.Best regards, Leidy DelgadoQuality and Customer Service DoubleTree by Hilton Bogota Salitre AR