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Reviews of The Como Melbourne

5 out of 5
The Como Melbourne
630 Chapel Street, South Yarra, VIC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 1000 reviews" "
Rating 8 - Good. 229 out of 1000 reviews" "
Rating 6 - Okay. 50 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Guest Services on 12 Mar 2024
Dear Anthony,Thank you for your stellar review and generous rating! We're delighted to hear that you had a fantastic experience at our hotel. We appreciate your positive feedback and look forward to welcoming you back in the future.Best regards,Guest services.

8/10 Good

Sanaz

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Guest Services on 27 Feb 2024
Dear Sanaz,Thank you for the kind words. Hope to see you again soon.

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Como catchup.
The Como always feels like an old friend-welcoming!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Christine

Stayed 1 night in Dec 2023
Response from Guest Services on 27 Feb 2024
Dear Christine,Thank you for the kind words. Hope to see you again soon.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
From check in to check out the service was seamless. We really enjoyed using the indoor pool and jet bath on a wet day. Our room was super quiet, didn’t hear any noise outside our room. Only downside was the water pressure from the shower.. it was like a weak watering can - super disappointed with that.
Stayed 1 night in Dec 2023

10/10 Excellent

Declan James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large room. Breakfast was lovely and staff were all very friendly.
Stayed 2 nights in Nov 2023

6/10 Okay

Michael

Liked: Staff & service
Older decor, needs refurbishing
Stayed 1 night in Nov 2023

10/10 Excellent

Lovnish

Stayed 1 night in Nov 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Lovely hotel great location good value
Stayed 1 night in Nov 2023

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member we met was lovely, we arrived late after our wedding and were greeted with a card, chocolates and sparkling to celebrate. The breakfast was great. We spent the day swimming in the pool and wandering around South Yarra, shopping and eating out. Our room was large and quiet.
Stayed 2 nights in Sep 2023

10/10 Excellent

Des

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice establishment
Stayed 2 nights in Sep 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty of room !!!!
Wonderfully large room and bathroom with separate tub. Biggest room I have ever stayed in. Room service food was better than most I have experienced elsewhere.
Stayed 1 night in Aug 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Como is my favourite place to stay , love the ambience and convenience of the hotel and Staff are always great .
Stayed 1 night in Aug 2023
Response from Anne Marie Lennon on 21 Aug 2023
Dear Sharon, Thank you so much for the kind words about The Como Melbourne - MGallery. We pride ourselves on providing our guests with a warm and welcoming atmosphere, convenient services, and friendly staff. It is great to hear that we were able to make your stay an enjoyable one. Your feedback is highly appreciated, and we look forward to having you as our guest again in the future. Sincerely, Anne Marie Lennon General Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at the Como it has a homely feeling about it and the staff are great .
Stayed 1 night in Aug 2023
Response from Anne Marie Lennon on 21 Aug 2023
Thank you Sharon,We really appreciate your kind words.Regards,Anne Marie LennonGeneral Manager.

8/10 Good

Louise

Stayed 1 night in Aug 2023
Response from Anne Marie Lennon on 21 Aug 2023
Dear Louise,Thank you for your rating.We really appreciate it.Regards,Anne Marie LennonGeneral Manager

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jul 2023
Response from Anne Marie Lennon on 21 Aug 2023
Dear Andrew,Thank you for taking the time to rank us after your recent stay.We hope to welcome you back again in the future.Regards,Anne Marie LennonGeneral Manager

8/10 Good

peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were upgraded to a Gold Suite due to room occupancy levels. Whilst some people would absolutely adore the facilities that we were upgraded to, it was too much for us, two levels with stairs that were extremely precarious, a lounge area that was more style than substance. A piano!! but overall, the hotel is very good, the staff friendly and efficient and we would have no qualms in staying again.
Stayed 2 nights in Jul 2023
Response from Guest Services on 22 Jul 2023
Thank you for your comments Peter. I'm sorry to hear you weren't able to fully enjoy the upgrade. We hope to see you again soon.

10/10 Excellent

Orhun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's the staff. I would happily go and stay in a leaky tent if the staff at Como were there. Genuinely friendly, helpful and making you feel welcome. Thank you. We will be back.
Stayed 1 night in Jul 2023
Response from Anne Marie Lennon on 4 Jul 2023
Dear Orhun,Thank you for your lovely feedback. We really appreciate it.We look forward to welcoming you back in the future.With best wishes,Anne Marie LennonGeneral Manager

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Como is by far our fav hotel to enjoy us to it’s fabulous location and su-Rob suites.
Stayed 1 night in Jun 2023
Response from Guest Services on 15 Jun 2023
Dear Celeste,Thank you so much for your kind words. Look forward to seeing you again soon.Scott Smith.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always love staying at the Como.
Stayed 2 nights in Apr 2023
Response from Dhaval Desai, Reservations Manager on 26 Apr 2023
Dear Chris, We are delighted and glad that you enjoy your stay here at The Como. Thank you for your ratings and we look forward to welcoming you again soon!Kind regards,

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Anne Marie Lennon on 27 Apr 2023
Dear Andrew,Thank you so much for you rating.We really appreciate it.Regards,Anne Marie LennonGeneral Manager

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Como!
Amazing stay at Como! Staff were incredibly friendly & helpful
Stayed 1 night in Apr 2023
Response from Anne Marie Lennon on 27 Apr 2023
Dear Heidi,Thank you for taking the time to comment on your recent stay.We really appreciate the feedback.Regards,Anne Marie LennonGeneral Manager

8/10 Good

Rebecca, Bendigo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2023
Response from Anne Marie Lennon, General Manager on 26 Apr 2023
Dear Rebecca,Thank you for your ratings and delighted you enjoyed your stay. With best wishes,

8/10 Good

Janelle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2023
Response from Anne Marie Lennon on 15 Mar 2023
Dear Janelle,We appreciate you taking the time to review us.Thank you and we hope to welcome you back again soon.with best wishes,Anne Marie LennonGeneral Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Anne Marie Lennon on 15 Mar 2023
Dear Mark,Thank you for your rating....Delighted you enjoyed your stay.with best wishes,Anne Marie LennonGeneral Manager

10/10 Excellent

Tanera

Stayed 1 night in Mar 2023
Response from Anne Marie Lennon on 27 Apr 2023
Dear Tanera,Thank-you for your rating we are really appreciative.We hope to welcome you back again soon.Regards,Anne Marie LennonGeneral Manager

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value very good sized rooms
Stayed 2 nights in Mar 2023
Response from Anne Marie Lennon on 10 Mar 2023
Dear Peter,Thank you for taking the time to write a review.We appreciate your feedback.with best wishes,Anne Marie LennonGeneral Manager

10/10 Excellent

cherie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a week The staff were friendly, efficient and helpful…so superb that l will now stay there every month when l come to Melbourne
Stayed 7 nights in Feb 2023
Response from Anne Marie Lennon on 10 Mar 2023
Dear Cherie,I am delighted that you enjoyed your stay.We look forward to becoming your new home.with best wishes,Anne Marie LennonGeneral Manager

10/10 Excellent

Gal

Stayed 3 nights in Feb 2023

4/10 Poor

Nicola

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the property did not look like the photos on the Expedia website. The hotel is old, weathered and needs a very detailed refurbishment and refresh. The bathroom / showers were original, the carpet was old. Only one lift was in use which was incovenient. The in dining was limited.
Stayed 1 night in Feb 2023
Response from Anne Marie Lennon on 27 Feb 2023
Dear Nicola,Thank you for taking the time to relay your feedback with respect to your recent stay.I apologise that you were so disappointed with your stay.I take your comment son board. Once again please accept my apologies.Regards,Anne Marie LennonGeneral Manager

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities
Friendly
Stayed 1 night in Feb 2023
Response from Anne Marie Lennon on 20 Feb 2023
Dear Julie,Thank you for your review.We appreciate it !Best wishes,Anne Marie LennonGeneral Manager

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just two train stops out of CBD
Stayed 5 nights in Feb 2023
Response from Anne Marie Lennon on 13 Feb 2023
Dear Howard,Thank you for your review. I am so pleased to learn that you enjoyed our location.with best wishes,Anne Marie

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Anne Marie Lennon on 10 Mar 2023
Dear Tanya,Thank you for taking the time to rate us.We look forward to welcoming you back again soon.Regards,Anne Marie LennonGeneral manager

6/10 Okay

rosa

Travelled with group
Liked: Cleanliness, staff & service
bath tub too high for the shower.
Response from Anne Marie Lennon on 6 Feb 2023
Dear Rosa,Thank you for taking the time to comment on your recent stay.Please be advised that we have many different bathroom configurations. I suggest that if you return you request a walk in shower which may be better suited to your needs.We look forward to welcoming you back again in the future.with best wishes,Anne Marie LennonGeneral Manager

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, staff & service, room comfort
Como M gallery
Great hotel with larger rooms than the most. Staff very attentive and helpful. Location can’t be beaten right in chapel street close to chapel st shopping and only a station or two away from the city by train from south Yarra station. Room facilities need a little upgrading in terms of the electrical , data outlets and general positioning of power outlets. Potentially an upgrade of the tvs also needed to give access to HD for all channels. Great indoor/outdoor pool on rooftop Gym could use a squat rack but that’s being picky!
Stayed 1 night in Jan 2023
Response from Anne Marie Lennon on 11 Jan 2023
Dear Wayne,Thank you for taking the time to write a review.I am delighted to learn that overall you really enjoyed our location, accommodation and service provided.I also note your feedback in relation to TV's and can assure you that there is an update on the way very soon.Wayne thanks again for taking the time and we hope to welcome you back to The Como Melbourne in the future.with best wishes,Anne Marie LennonGeneral Manager

6/10 Okay

Fiona

Travelled with family
Disliked: Cleanliness
The cleanliness of the room was dusty all over. The top of the mirror, the back of the TV, the skirting boards. When we moved rooms the hotel staff said the cleaners double checked the room. This did not appear to be the case. It took a long while for staff to communicate room changes.
Response from Anne Marie Lennon on 28 Dec 2022
Dear Fiona,Thank you for taking the time to write a review.Please accept my apologies for the lack of attention to detail in relation to the cleanliness of your room. I also apologise for the lack of communication between departments.I can assure you your feedback has been taken seriously and we are working hard to improve on this.Once again that you for taking the time to convey your feedback.Sincerely,Anne Marie LennonGeneral Manager

8/10 Good

Danielle

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Anne Marie on 25 Nov 2022
Dear Celeste,Thank for your lovely feedback.We appreciate your commentsBest wishes,Anne Marie LennonGeneral Manager

10/10 Excellent

Celeste

Stayed 1 night in Nov 2022
Response from Anne Marie Lennon on 28 Dec 2022
Dear Celeste,We appreciate your rating.Thank you.Anne Marie LennonGeneral Manager

6/10 Okay

John

Stayed 9 nights in Nov 2022

10/10 Excellent

Louise

Stayed 1 night in Oct 2022
Response from Anne Marie on 25 Nov 2022
Dear Louise,Thank you so much for your feedback.with best wishes,Anne Marie LennonGeneral Manager

10/10 Excellent

Christine

Stayed 1 night in Sep 2022
Response from Anne Marie on 12 Oct 2022
Dear Christine,Thank you so much for your review.We look forward to welcoming you back in the future Regards,Anne Marie LennonGeneral Manager

10/10 Excellent

Frederikus

Stayed 1 night in Sep 2022

2/10 Terrible

Toby

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon checking in, our room did not have a bath, even though I specifically booked a room with a bath as my travel companion has a back condition. The Duty Manager said "Oh, it's because you booked through Expedia. That explains it". No apology. And we waited 45 minutes to be called back, only to find out he had been calling the wrong room number. Eventually were moved to a room with a bath. First night was pleasant, although room service is lacking choice seriously. Upon returning to the room the following afternoon my travel companion called me to inform me that ALL her bags had been removed from the room. When speaking with the Duty Manager again, he said that I had removed the bags, which was a lie, as I left the room with my travel companion together. The duty manager then said that he thought we were only booked in for one night. If so, how come our keys still worked for entry. The duty manager brought my companion's bag back to the room, but missing were her phone charger and a bag with two pairs of shoes in it plus medications. These apparently were locked away in the 'Lost & Found' and only the executive house keeper has access to this. And of course, they weren't there on a Saturday evening. Needless to say, my companion felt violated and horrified that someone had packed up her belongings without calling our phone number first, or even emailed. We cut our stay short and checked out. Weekend ruined. My travel companion beyond upset and horrified.
Stayed 2 nights in Sep 2022

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly and helpful staff, facilities ext
Stayed 6 nights in Sep 2022

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior experience, many good aspects - uneven quality and performance of staff similarly elsewhere / everywhere at present it seems.
Stayed 4 nights in Sep 2022
Response from Anne Marie on 9 Sept 2022
Dear John,Thank you for taking the time to write a review.We appreciate you feedback.With best wishes,Anne Marie LennonGeneral Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff were lovely , my room was very clean and spacious , room service is excellent with a lot of options for dining and beverages .
Stayed 1 night in Sep 2022
Response from Anne Marie on 9 Sept 2022
Dear Sharon,I am delighted that you experienced a lovely sense of arrival with the team.It is also fantastic to hear that you loved our room service options available.We look forward to welcoming you back n the future.with best wishes,Anne Marie LennonGeneral Manager

10/10 Excellent

Jaggi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Great breakfast! Great location!
Stayed 1 night in Aug 2022
Response from Anne Marie on 4 Sept 2022
Dear Jaggi,Thank you so much for taking the time to write a review.It is a pleasure to hear that you found our team to be great and enjoyed breakfast and our location.with best wishes,Anne Marie LennonGeneral Manager

10/10 Excellent

Chris

Stayed 1 night in Aug 2022
Response from Anne Marie Lennon on 29 Aug 2022
Dear Chris,Thank you so much for you review.We really appreciate the feedback.Sincerely,Anne Marie LennonGeneral Manager