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Reviews of Melbourne Carlton Central Apartment Hotel

3 out of 5
Melbourne Carlton Central Apartment Hotel
2-9 Finlay Place, Carlton, VIC

Reviews

8.0

Very good

Rating 10 - Excellent. 223 out of 641 reviews" "
Rating 8 - Good. 275 out of 641 reviews" "
Rating 6 - Okay. 75 out of 641 reviews" "
Rating 4 - Poor. 53 out of 641 reviews" "
Rating 2 - Terrible. 15 out of 641 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Bronte

Stayed 1 night in Apr 2024

10/10 Excellent

Gareth

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Peter B on 8 Apr 2024
Dear Gareth,Thank you for sharing your feedback and for the high rating following your stay. We're thrilled you had a great experience with us.Looking forward to welcoming you back soon!Kind regards, Guest Services Melbourne Carlton Central Apartment Hotel

8/10 Good

Alister

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Peter B on 8 Apr 2024
Dear Alister,Thank you for choosing Melbourne Carlton Central Apartment Hotel for your stay. We're glad you had a positive experience and we hope to make your next visit even better.Safe travels, and we hope to see you again.Kind regards, Guest Services Melbourne Carlton Central Apartment Hotel

10/10 Excellent

Siqi

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Peter B on 2 Apr 2024
Dear Siqi,Thank you for your succinct yet positive feedback on Expedia. We're glad to know that your stay was good and met your expectations.We hope to see you again for another pleasant stay.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

6/10 Okay

Guy

Travelled with partner
The hotel is pretty tired with worn carpets etc, but is in a good location just off Lygon St (which is very busy in the evenings). Our room was next to the noisy lift and appeared to have some damp issues but was a decent size and well equipped with a comfortable bed (but only one pillow each). Staff at front desk were very friendly and helpful though. Overall it was not expensive for where it is, but be aware you don't get a premium experience for a budget price.
Stayed 3 nights in Mar 2024
Response from Peter B on 2 Apr 2024
Dear Guy,Thank you for taking the time to share your detailed feedback. We appreciate you highlighting our convenient location and helpful staff. We acknowledge your concerns about the hotel's condition and the noise issues. We'll share your comments with our maintenance team to prioritize improvements. Thank you for choosing to stay with us.Kind regards,Guest Services Melbourne Carlton Central Apartment Hotel

8/10 Good

Natalia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great little place to stay however needs some form of cooling in the bedrooms rather than just living area of apartment.
Stayed 1 night in Mar 2024
Response from Peter B on 2 Apr 2024
Dear Natalia,Thank you for your review and for staying with us. We're glad you enjoyed your time and appreciate your suggestion regarding cooling in the bedrooms. We'll certainly consider this as we strive to improve our guest experience.Wishing you safe travels and hoping to welcome you back soon.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

4/10 Poor

Jarathip

Stayed 4 nights in Feb 2024
Response from Peter B on 2 Apr 2024
Dear Jarathip,We're sorry to see that your experience didn't live up to expectations. We take all feedback seriously and would welcome any further comments you have on how we can improve.We hope to have the chance to provide you with a better experience in the future.Kind regards,Guest Services

8/10 Good

Michelle

Stayed 1 night in Jan 2024
Response from PeterB on 16 Jan 2024
Dear Michelle,Thank you for the great rating of Melbourne Carlton Central Apartment Hotel! We're thrilled that your stay was enjoyable. If there are any specific areas where we can aim for a perfect score next time, please feel free to share.Wishing you safe travels and hoping to see you again soon!Kind regards,Guest Services, Melbourne Carlton Central Apartment Hotel

6/10 Okay

Nicole

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from PeterB on 16 Jan 2024
Dear Nicole,Thank you for staying with us at Melbourne Carlton Central Apartment Hotels. We value your feedback and look forward to hosting you again.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotels

6/10 Okay

Ross

Travelled with partner
Stayed 1 night in Nov 2023
Response from Peter B on 1 Jan 2024
Dear Ross,Thank you for your feedback and your 3-star rating. We are sorry to hear that your stay at Melbourne Carlton Central Apartment Hotel did not meet your expectations. We would appreciate it if you could share more details about your experience, so that we can improve our service and facilities.We hope that you had a wonderful Christmas and we wish you a Happy New Year ahead. We hope to see you again soon.Kind Regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

8/10 Good

dhsv jolanda

Stayed 1 night in Nov 2023
Response from Peter B on 1 Jan 2024
Dear Jolanda,Thank you for sharing your review of your recent stay. We appreciate your feedback.It's great that you had a positive experience overall. If there are any specific aspects or areas you believe we can improve upon to earn that extra star, please feel free to let us know.We value your input and look forward to welcoming you back in the future to provide you with an even better stay. We hope that you had a wonderful Christmas and we wish you a Happy New Year.Kind Regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

8/10 Good

Kerrie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good position for restaurants. Quite room. Little maintenance to be done but overall good
Stayed 1 night in Nov 2023
Response from PeterB on 30 Nov 2023
Dear Kerrie,Thank you for choosing to stay with us. We're pleased you appreciated the central location and quiet surroundings. Your feedback about maintenance is noted, and we'll ensure improvements. Looking forward to hosting you again.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

Stephen John

Stayed 1 night in Nov 2023
Response from PeterB on 20 Nov 2023
Dear Stephen,Thank you for choosing to stay with us, we are overjoyed that you gave us a 10 out of 10 rating. We appreciate your feedback and are delighted you enjoyed your stay. We hope you had a fantastic time in Melbourne and we hope to see you again soon.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotels

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Booked 5 rooms for a punters group get away. Staff were very accommodating and friendly. Location was great. All 15 on trip said they would happy stay again
Stayed 2 nights in Nov 2023
Response from PeterB on 20 Nov 2023
Dear Michael,It's fantastic to hear that your punters group had an enjoyable getaway, and we're pleased that the staff were accommodating and friendly. We appreciate your recommendation, and we look forward to the pleasure of hosting you and your group again. Travel safely to your next destination.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

Philip

Stayed 1 night in Nov 2023
Response from PeterB on 30 Nov 2023
Dear Philip,Thank you for choosing to stay with us. We're thrilled to receive a perfect rating! It's fantastic that you had a wonderful experience at our hote and we hope to have the pleasure of hosting you again soon.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

6/10 Okay

Bernadette

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Food in the local area was great. The balcony sliding door (1 reason we chose to stay here) didn't open. No other rooms available.
Stayed 4 nights in Oct 2023
Response from PeterB on 25 Oct 2023
Dear Bernadette,Thank you for choosing to stay with us and for sharing your feedback. We're glad that you enjoyed the local food options, however, we apologise for the inconvenience you experienced with the balcony sliding door. Your comments are valuable, and we will work to address this issue to ensure a more comfortable stay for our guests. We hope to have the opportunity to serve you again in the future.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

8/10 Good

Christopher

Liked: Cleanliness
Good location, close to Lygon street, but far enough back that its quiet enough. Walking distance to the city, but again far enough away that you can see the sky.
Stayed 4 nights in Oct 2023
Response from PeterB on 20 Nov 2023
Dear Christopher,Thank you for choosing to stay with us. We appreciate your feedback and that you enjoyed the good location, close proximity to Lygon Street, and the quiet surroundings. Travel safely to your next destination, and we hope to have the pleasure of hosting you again.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

8/10 Good

Dianne

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from PeterB on 16 Oct 2023
Dear Dianne,Thank you for choosing us for your stay, and for sharing your feedback.We're pleased to see your eight out of ten rating. If there are specific aspects of your experience that stood out, or if you have any suggestions for improvement, we'd love to hear more.Safe travels to your next destination, and we hope to have the pleasure of hosting you again next visit.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

Audra

Stayed 3 nights in Oct 2023
Response from PeterB on 20 Nov 2023
Dear Audra,Thank you for choosing to stay with us, we are thrilled that you gave us a 5 out of 5 rating. We strive to provide our guests with the best possible service and facilities. We hope you had a wonderful time in Melbourne and we hope to see you again soon.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotels

2/10 Terrible

Meaghann

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Really Dirty, shower filthy and covered in mold/mildew. Ants in the bathroom and on the beds in one of the bedrooms. Noisy with constant banging night and day from one of the a joining apartments. A dog was whining in the morning from same apartment. Air vents in bathroom and kitchen had10 years of dust. Locked out of the car park, the intercom was turned off on us, one of us had to walk around the block into the garage to open from inside. Eyelash on one of the pillows and water damage in the corner of one of the brooms. Freezer full of ice. Dirty windows and balcony with a view of dump bins overflowing with rubbish. Grotty lift that jolted and shutterd.. smell in hallway pretty bad. Otherwise ok.
Stayed 1 night in Oct 2023
Response from PeterB on 3 Oct 2023
Dear Meaghann,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is essential, and we deeply regret the issues you encountered.We are sorry to hear about the cleanliness and other issues, we take these concerns seriously and will address them with our team to ensure improvements are made.We understand that you found some aspects to be okay, and we hope you might consider giving us another chance in the future as we work to make necessary enhancements.Kind Regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Great location, tired accomodation
Front counter staff were friendly and helpful. Location is great but room tired and window in bedroom would not shut overnight. It was Saturday night so could hear the sounds of Carlton. Shades do not block out sun in the morning which also didn’t help the poor sleep due to street noise.
Stayed 1 night in Sep 2023
Response from PeterB on 26 Sept 2023
Dear Valued Guest,Thank you for your review of your stay. We are glad that you found our front counter staff friendly and helpful, and that you enjoyed our great location. However, we are sorry that you were not happy with your room and that you had a poor sleep due to the window and the shades.We apologise for the inconvenience and we will inspect the window and the shades and fix them as soon as possible. We want to ensure that every guest has a quiet and restful night at our hotel.We appreciate your business and we hope that you will come back and stay with us again. Kind regardsGuest ServicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

greg

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from PeterB on 26 Sept 2023
Thank you Greg for your wonderful ratingplease come back and see us againKind regardsGuest Services

10/10 Excellent

kay

Stayed 1 night in Sep 2023
Response from PeterB on 14 Sept 2023
Dear Kay,Thank you for your amazing review and for staying at Melbourne Carlton Central Apartment Hotel. We are thrilled that you gave us a 10 out of 10 rating and that you enjoyed your stay. We appreciate your feedback and your support.We hope to see you again soon and wish you a safe journey to your next destination.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

6/10 Okay

David

Travelled with family
Wasn’t made obvious when we booked that we had to pre organise a car park. Looking back at emails, it was only written in small print, yet when booking it was made clear that the hotel had onsite car parking.
Stayed 2 nights in Sep 2023
Response from PeterB on 11 Sept 2023
Dear David,Thank you for your recent stay at our hotel and for sharing your feedback. We apologize for any confusion regarding the need to pre-organize a car park. We appreciate your feedback on this matter, and we will review our booking process to ensure that this information is made more prominent to future guests.We hope to welcome you back in the future and provide you with an improved and enjoyable stay.Kind Regards,Guest Services

6/10 Okay

Teresa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location was fantastic, as were the staff. The room was quite spacious, but it could do with a really good clean. The skirting boards and behind appliances were really dirty and dusty. The basin in the bathroom didn't drain which was really off putting when used it. Considering the price and location I would probably give it another go if staying in Melbourne due to the location.
Stayed 2 nights in Sep 2023
Response from PeterB on 11 Sept 2023
Dear Teresa,Thank you for sharing your feedback about your recent stay. We're delighted that you found our location fantastic and our staff welcoming.We apologise for the cleanliness issues you encountered in your room and appreciate you bringing it to our attention. Rest assured, we will address these concerns with our team to ensure that future guests do not experience the same issues.We value your feedback, and we hope you will give us another opportunity to provide you with an exceptional stay when you return to Melbourne.Kind Regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

8/10 Good

Jacqueline

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from PeterB on 11 Sept 2023
Dear Jacqueline,Thank you for choosing us for your stay. We appreciate your feedback, and are glad you had a good experience. If you have any suggestions on how we can make your next stay even better, please feel free to share. We look forward to welcoming you back in the future.Kind Regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bed was very comfortable which I loved. It was in a great spot right near Lyon Street.
Stayed 1 night in Sep 2023
Response from PeterB on 11 Sept 2023
Dear Chelsea,We're delighted to hear that you had a comfortable stay. Our prime location near Lygon Street certainly adds to the charm. Should your travels bring you back to Melbourne, we'll be here to ensure your next visit is just as enjoyable.Kind Regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Comfortable accommodation on Lygon St
Carlton Apartments has been our go to place to stay for more than 20 years now. Whilst the decor is a bit tired it’s always friendly, comfortable and spacious when compared to some of the newer apartment buildings. Equiped with a washer and dryer for those longer stays or great stopover to recharge and refresh. With Lygon St at the doorstep the location is a foodies dream priced to suit the budget conscious. Looking forward to our next stay.
Stayed 3 nights in Aug 2023
Response from PeterB on 4 Sept 2023
Dear Paul,Thank you for your amazing review and your perfect rating. We are thrilled that you have been choosing the Melbourne Carlton Central Apartment Hotel as your go to place to stay for more than 20 years.!!We are delighted that you always find our place friendly, comfortable, and spacious, and that you appreciate our facilities for your longer stays. We appreciate your feedback and your loyalty and look forward to welcoming you back again soon.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable bed and 15 mins walk into city. Close to cafes and shops. Would like on website to state parking is extra.
Stayed 2 nights in Aug 2023
Response from PeterB on 7 Aug 2023
Dear Pamela,Thank you for your feedback. We are glad that you enjoyed your stay at our hotel, the location, and that you found our bed very comfortable.We apologise for the parking fee, but it is on the Expedia site and states this:Parking and transportSelf parking on site (AUD 30 per day)Limited on-site parkingHeight restrictions apply for on-site parkingI believe you got a discount :)Thank you for staying with us and please travel safely to your next destination.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

4/10 Poor

Raadj

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location and staff were A Other than that not much positive to say about the property. Sliding door to the balcony was broken, couldn't open. The sink in the bathroom was semi clogged up. Also under the couch cushions there were old lollies. All in all, it was nice in that suburb but really glad to be back home
Stayed 2 nights in Jul 2023
Response from PeterB on 21 Jul 2023
Dear Raadj,We're very sorry to read your review and to learn about the issues you encountered in your room. We apologise for the inconvenience and discomfort you experienced during your stay. We take cleanliness and maintenance very seriously, and we will investigate what went wrong with our team. We're glad that you liked our location and staff, but we wish you had a better overall experience. We value your feedback and we hope you will give us another chance to make it up to you in the future.Kind regardsGuest Services

10/10 Excellent

Deepak

Stayed 1 night in Jul 2023
Response from PeterB on 7 Aug 2023
Dear Deepak,Thank you for your feedback. We are delighted that you gave us a perfect 5 out of 5. We are thrilled that you enjoyed your stay at our hotel and that you had a wonderful time in Melbourne.We hope to see you again soon and make your next stay even more memorable. Please travel safely to your next destination.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

Melanie

Stayed 1 night in Jun 2023
Response from PeterB on 21 Jul 2023
Dear Melanie,Thank you for your excellent rating and your feedback. We're delighted that you had a wonderful stay at our hotel. We hope you enjoyed the modern amenities and the convenient location of our hotel. We hope to see you again soon.Kind regardsGuest ServicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

YOUNGSIK

Stayed 2 nights in Jun 2023
Response from PeterB on 26 Jun 2023
Dear YoungsikThank you for your recent stay at Melbourne Carlton Central Apartment Hotel. We're delighted to receive your perfect rating!Your satisfaction is our utmost priority, and we're thrilled that you had a wonderful experience with us.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay.Warm regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

4/10 Poor

Tara

Business traveller
Disliked: Cleanliness, property conditions & facilities
the receptionist was lovely and helpful, unfortunately the rooms are dated and not really clean, walls are damaged , the floor around the bed is not vacuumed properly or around the washing machine, the bath is dirty. the bed was comfy but the sheets were not pleasant nor was the blanket - felt dirty, the pillow was lumpy as well, very hard to get to sleep.
Stayed 1 night in Jun 2023
Response from PeterB on 26 Jun 2023
Dear Tara,Thank you for your recent stay. We appreciate your kind words about our receptionist, but we're truly sorry to hear about the issues you encountered.We apologise for the dated and unclean rooms, damaged walls, and lack of proper cleanliness around the bed and washing machine. Your comfort is important to us, and we regret that the bedding fell short of your expectations.We value your feedback and will address these concerns with our housekeeping team to ensure improvements are made. We apologize for any inconvenience caused and hope to have the opportunity to provide you with a better experience in the future.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

8/10 Good

Cassandra

Liked: Property conditions & facilities
Great location and great checking in and out good you can park on-site
Stayed 1 night in Jun 2023
Response from PeterB on 20 Jun 2023
Dear Cassandra,Thank you for your lovely feedback and your great rating. We are happy that you liked our location, our check-in -check-out process and that you found our on-site parking convenient. We enjoyed hosting you and we hope to see you again soon.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

6/10 Okay

Peter

Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from PeterB on 20 Jun 2023
Dear Peter,Thank you for your honest review and your rating. We are sorry that we did not meet your expectations during your stay. We would appreciate it if you could share more details about your experience and what we could have done better. We value your feedback and we hope to have another opportunity to serve you better.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

Arthur

Liked: Cleanliness, amenities, property conditions & facilities
The young lady that checked us in to the hotel was extremely helpful. To get a young chic this helpful is rare these days. Enjoyed our time there.
Stayed 1 night in Jun 2023
Response from PeterB on 12 Jun 2023
Dear Arthur,Thank you for your wonderful 5-star review! We appreciate your kind words about our receptionist at check-in. It's always our goal to provide exceptional service to our guests, and we're delighted to hear that she made a positive impression on you. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

8/10 Good

Marion

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location
Stayed 13 nights in May 2023
Response from PeterB on 6 Jun 2023
Hi MarionWe're glad to hear that you had a great stay with us and enjoyed the location.We look forward to welcoming you back soon and we wish you safe travels in the meantime.Kind Regards, Guest ServicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

Brett

Liked: Cleanliness, property conditions & facilities
Friendly & convenient
Stayed 1 night in May 2023
Response from PeterB on 6 Jun 2023
Hi BrettWe would like to express our gratitude for choosing to stay at our hotel.We are genuinely thrilled that you had an enjoyable experience and that everything was to your liking. We eagerly look forward to your next visit.Warm regards,Guest servicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

Edward C

Stayed 14 nights in Apr 2023
Response from PeterB on 11 May 2023
Dear EdwardThank you for sharing your rating of 10 out of 10!We're glad to hear that you had a wonderful experience and enjoyed your stay.We look forward to welcoming you back soon and we'll make sure you'll have an even better experience next time!Kind Regards, Guest ServicesMelbourne Carlton Central Apartment Hotel

8/10 Good

aaryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
good value, well located
Stayed 6 nights in Apr 2023
Response from PeterB on 8 May 2023
Dear Aaryan,Thank you for leaving a review of your recent stay. We are delighted to hear that you found our hotel to be good value and well-located, and we hope that you had a comfortable and enjoyable stay with us.Thank you for choosing to stay with us, and we look forward to welcoming you back.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from PeterB on 6 Jun 2023
Dear DanielThank you for staying at our hotel.We are happy that you had a pleasant experience with us and that your room was clean and comfortable.We would love to have you as our guest again soon.Best regards,Guest servicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
The staff were so happy and helpful to me.
Stayed 1 night in Apr 2023
Response from PeterB on 19 Apr 2023
Dear Neil,Thank you for taking the time to share your feedback regarding your stay. We appreciate your positive comments about our staff and are glad that you found them helpful and accommodating during your stay.We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

6/10 Okay

Ann

Budget accommodation at a budget price at the budget end of Lygon st.
Stayed 1 night in Apr 2023
Response from PeterB on 19 Apr 2023
Dear Ann,Thank you for taking the time to share your feedback with us.We hope to have the opportunity to host you again in the future.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

MICHAEL

Liked: Cleanliness, amenities, property conditions & facilities
GOOD LOCATION EASY REMOTE CHECK IN
Stayed 1 night in Apr 2023
Response from PeterB on 12 Apr 2023
Dear Michael,Thank you for taking the time to leave a review of your recent stay. We appreciate your positive feedback, and we hope to have the opportunity to welcome you back soon.Thank you for choosing to stay with us.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, amenities
Whilst old and in need of some maintenance, property is in great location. Beds are comfortable with good linen. Shower over bath not great for those with mobility issues.
Stayed 1 night in Mar 2023
Response from PeterB on 12 Apr 2023
Dear Diane,Thank you for leaving a review of your recent stay. We are pleased you chose to stay with us and enjoyed our location, comfortable beds, and quality linen.We apologise for any inconvenience caused by the shower over the bath not being ideal for those with mobility issues. We appreciate your feedback and will take it into consideration for future improvements.Next time please mention that to see if we can provide you with an option.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

Abigail

Stayed 5 nights in Mar 2023
Response from PeterB on 29 Mar 2023
Dear Abigail,Thank you for choosing to stay with us at our Melbourne Carlton Central Apartment Hotel. We appreciate your 10 out of 10 rating and are thrilled to hear that you had a fantastic experience during your stay. Our team takes great pride in providing exceptional service and amenities, and we are delighted to know that we met your expectations.We hope to have the pleasure of welcoming you back soon for another memorable stay.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

10/10 Excellent

HIDEAKI

Stayed 10 nights in Mar 2023
Response from PeterB on 21 Mar 2023
Dear HideakiThank you for taking the time to share your review. We're thrilled to see that you had a perfect 10/10 experience during your stay with us. It's great to know that you enjoyed your time and found our hotel to your liking.We hope to have the pleasure of welcoming you back to our hotel on your next trip to Melbourne.Kind Regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

6/10 Okay

craig

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Good location for most things. Room not ready when we turned up 30 mins after check-in opened. Dirty towel hanging on back of bathroom door and glass cleaner left in bathroom from when room was eventually serviced.
Stayed 1 night in Mar 2023
Response from PeterB on 8 Mar 2023
Dear Craig,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the hotel's location and apologise for the delay in having your room ready upon arrival, as well as the cleanliness issues you experienced. This is certainly not up to our usual standards, and we will be addressing this with our team to ensure it doesn't happen again for future stays. We appreciate your comments, as they help us to improve our guests' experiences.We hope you had a pleasant stay overall and we wish you safe travels onwards.Kind Regards,Guest ServicesMelbourne Carlton Central Apartment Hotel

8/10 Good

John

Stayed 4 nights in Feb 2023
Response from PeterB on 29 Mar 2023
Dear John,Thank you for choosing to stay with us and for sharing your feedback. We appreciate your kind rating and are glad to hear that you had a good stay. We hope to have the pleasure of welcoming you back soon for an even better experience.Kind regards,Guest ServicesMelbourne Carlton Central Apartment Hotel