Dear Wayuphat,Thank you very much for your feedback. We apologize for the oversight with the blankets. Rest assured; we have addressed this with our team to ensure it doesn't happen again. Kind Regards

Dear Yoko,Thank you for your feedback.Kind Regards

Thank you for your kind feedback.Kind regards,

Thank you for your kind feedback.Kind regards,

Dear Geoff,we appreciate your feedback and apologize for the Wi-Fi issues and bathroom shortcomings. We're addressing these concerns to enhance future stays and hope to welcome you back for an improved experience.we do hope you enjoyed your time in our Wonderful City!Kind regards,

Dear Kelie Thank you for sharing your experience. We are delighted you found our staff accommodating. We appreciate your feedback, and we want to inform you that management has plans to renovate business Centre to better meet guest requirements. We look forward to showcasing the upgraded facilities on your next visit.Kind Regards

Dear CarolynWe are delighted to hear you enjoyed your stay! We appreciate your feedback and recommendation and look forward to welcoming you back.Kind Regards

Dear Mark We are pleased to hear that our outstanding staff, comfortable accommodation, and cleanliness met your expectations. We apologize for any inconvenience caused by noise from the level above and appreciate your feedback. We will address this issue to ensure a more peaceful experience for your future stays. Kind Regards

Dear Joanne Rosina,Thank you very much for your feedback and rating us. We appreciate your feedback and look forward to welcoming you again when you visit Melbourne.Kind regards

Dear Rahamthulla,Thank you for rating us. We appreciate your ratings.Kind regards

Dear IvanaThank you for choosing to stay with us during your visit to Melbourne. We appreciate your feedback and are pleased to hear that our location was convenient for your plans in the city.We value your comments regarding the maintenance of our property, and we would like to inform you that we are actively working on addressing the necessary repairs and improvements to enhance the overall experience for our guests. Your feedback is valuable to us in this process.We hope you enjoyed your time in Melbourne despite your concerns, and we look forward to welcoming you back in the future to provide you with an improved and more enjoyable stay.Kind Regards

Dear Gemma,Thank you very much for your feedback. We appreciate your feedback and look forward to welcoming you again when you visit Melbourne.Kind regards

Dear Chris,Thank you very much for your feedback regarding room deposit. We are sorry to hear that you have not received the 100 security bond back into your account. We would like to clarify that a pre-authorization, also known as a pre-auth, is a temporary hold on funds, and we do not actually charge it. It remains frozen in the guest's account and is normally released upon check-out. If you have not seen this amount credited back to your account yet, we recommend reaching out to your bank. We can provide a cancellation receipt as evidence if needed. Please consider contacting the hotel directly, and we will do our best to assist you further in this matter.Kind Regards

Dear Haydon,Thank you very much for your feedback and rating us. We appreciate your feedback and look forward to welcoming you again when you visit Melbourne.Kind regards

Dear Gregory,Thank you very much for your feedback and rating us. We appreciate your feedback and look forward to welcoming you again when you visit Melbourne. Kind regards

Dear Yassin,Thank you for your kind words! We are delighted to hear that you had a comfortable stay and found our reception staff helpful. It is wonderful to know that you would recommend our place to your friends visiting Melbourne. We appreciate your recommendation and hope to welcome you or your friends back in the future.Kind Regards

Dear Teofila,Thank you very much for your feedback and rating us. We appreciate your feedback and look forward to welcoming you again when you visit Melbourne. Kind regards

Dear Michelle,Thank you very much for your feedback. We appreciate your feedback and look forward to welcoming you again when you visit Melbourne.Kind Regards,

Dear Andrea, Thank you for your kind feedback. We look forward to welcoming you again when you visit Melbourne. Kind regards

Dear Deborah, Thank you for your kind feedback. We look forward to welcoming you again when you visit Melbourne. Kind regards,

Thanks for staying with us. We appreciate your feedback!

Dear Anthony,Thank you for your kind feedback.Kind regards,

Dear Mary Thank you very much for your feedback, we look forward to welcoming you again.Thanks

Dear Gregory Thank you very much for your feedback, we look forward to welcoming you again.

Thank you for your feedback and apologies for the inconvenience with the issue of the air con and TV.Kind regards

Thank you for taking the time to share your feedback about your recent stay at our property. We appreciate your honesty, and we deeply regret that your experience did not meet your expectations.We apologize for the state of disrepair and lack of facilities during your stay. Rest assured; we are taking immediate action to rectify these issues and we do hope you enjoyed your time in our Wonderful City.Kind regards

Dear PaulThank you for your feedback. We look forward to welcoming you again soon.Kind regards,

Dear EleniThank you for your feedback. We look forward to welcoming you again soon.Kind regards,

Dear Mathew JohnThank you for taking the time to share your feedback with us. We truly appreciate your honesty and apologize for any inconvenience you experienced during your stay.We are disappointed to learn that your experience at our property did not meet your expectations. We strive to provide exceptional service and comfortable accommodations to all our guests, and we apologize for falling short on this occasion.We have noted your comments regarding the lobby, plumbing, and shower conditions. Please be assured that we take these matters seriously, and we will address them with our maintenance team to rectify any issues immediately.We value your feedback and hope to have the chance to restore your faith in our property.

Dear Remus,Thank you for your feedback. First, apologies for the inconvenience during the stay. The booking was booked on the prepaid rate with no changes and cancellation. We checked you in early at 13.08pm before the check in time as the room was ready and you arrived from the overseas flight. You advised the issues to the receptionist at 21.38pm which is several hours after the time you checked in. We offered to check the TV as our TV has the option of purchasing the movies and payment deducted from credit card so the TV could freeze from time to time. We also offered to check the setting of the air conditioner and room move to make your stay more comfortable, but you declined all the options. The hotel refuses the cancellation as we have provided the service and options of room move and etc, but none was taken. Once you check out, we sent our staff to check the TV, TV just need the reset (turn off-on) and with the air conditioner, it was on the cooling setting, so it doesn't warm up the room. If the hotel was unable to rectify the issues or you came and advised that you are unhappy with the room straightaway after you checked in, then we would offer the refund option. We hope for your understanding on this circumstance.Kind regards,

Dear Leo Thank you for your feedback.Kind regards,

Dear Guest We apologize for the inconvenience you experienced during your stay at our property. We take feedback from our guests very seriously, and it pains us to hear that we fell short of your expectations.We understand your concerns regarding your room's cleanliness, and we would like to assure you that we have taken immediate steps to address the issue. Our housekeeping team has been informed of the situation and has been instructed to thoroughly clean and dust all rooms.We have also taken note of your feedback on the quality of our cleaning service, and we will be reviewing our procedures to ensure that our guests receive nothing but the best service from us.Once again, we apologize for any inconvenience caused and hope that you will give us the opportunity to serve you better in the future. We would love the chance to show you that we can exceed your expectations.We look forward to welcoming you again soon.Kind regards,Mercure Team

Dear Thuy-vi,Thank you for your feedback. We look forward to welcoming you again soon.Kind regards,

Dear Alison,Thank you for your feedback. We look forward to welcoming you again soon.Kind regards,

Dear Stephen,Thank you for your feedback and apologies for the inconvenience with the noise issue.Kind regards,

Dear Bernadette,Thank you for your kind feedback. We glad the hotel location is convenient for your trip. Unfortunately, Elizabeth Street is the main street in the city and could get very busy but there are 3 trams passing at the Queen Victoria Market stop.Kind regards,

Dear Necla,Thank you for your feedback. We look forward to welcoming you again soon.Kind regards,

Thank you for rating out 8 out of 10.We hope to welcome you again soon.Kind regards,

Dear Bryan,Thank you for giving us 4 out of 5. We are glad you enjoyed your stay with us. Kind regards,

Dear Jagdeep SinghThank you for staying with us and sharing your feedback, Apologies that and we do hope you enjoyed your time in our Wonderful City!Kind regards,

Dear Francesca,Thank you for your feedback and apologies for the inconvenience with the wifi.Kind regards.

Dear JulieThank you for staying with us and sharing your feedback, Sorry to hear you did experience a few issues. We have passed your feedback to the management to try to resolve the issue. Apologies that the hotel isn't up to the standard. We do hope you enjoyed your time in our Wonderful City! Kind regards,

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback! We look forward to welcome you back again soon.

Dear Marian, Thank you for staying with us and sharing your feedback. We did move you to a new room when you informed us of the issue with the bathroom fan. We also offered you a refund of the unused nights after your very first night when you were very unhappy with the room and again each time you had a new complaint.The manager on duty personally inspected your room and found the curtains to be clean, the bathroom free from mold/fungus etc. The housekeeping team provided us with photo evidence to show they cleaned the room after one of your requests, the reason there was dust and pollen was due to you demanding the window be open, which is actually against hotel policy, but we did for you.Our staff do there very best to please our guests, and being yelled and at abused is not necessary.We hope the rest of your travels were more enjoyable.

Dear Diana,Thank you for staying with us and sharing your feedback, Sorry to hear you did experience a few issues. We have passed your feedback to the management to try to resolve the issue. Apologies that the hotel isn't up to the standard. We do hope you enjoyed your time in our Wonderful City! Kind regards,

Dear Daniel,Apologies on behalf of the team and the inconvenience that cause the unpleasant stay. We have forward you feedback to the management; we value positive and negative feedback. We are glad that our staff were friendly and helpful during your stay.Kind regards,

Thanks for staying with us. We appreciate your feedback!

Hello and Thank you for staying with us and sharing your feedback, Sorry to hear you did experience a few issues. We do hope you enjoyed your time in our Wonderful City!