- Liked: Cleanliness
- Disliked: Staff & service, amenities, property conditions & facilities
When we arrived, after walking a few hundred metres (can't get a vehicle to the front door), the staff were pleasant but very easily confused. One male & one female at the desk, we had just arrived from the airport with 6 cases between two of us (been on a long cruise), the mat at the door was loose & tangled with the wheels of our cases. Nobody from the desk came to help, they just watched us trip over the cases. After checking in, much confusion with that, we were told to use the lift to the 2nd floor then walk thru the breakfast room to the other lift to get to our room. The first lift was so old only could take 5 people, we struggled to get our cases into the lift, still no help from the male standing watching us. We got to our room, a lot smaller than in the photos, probably used a wide-angle lens. Our room was clean & tidy. Looked for information about the hotel but only found the card our room cards were on had anything on it. Time to get freshened up, only to find we had to wait so long for the hot water to come thru, this happened every time we had to use the hot water & it was almost boiling (very dangerous). When leaving the room we had to slam he door to get it shut, so did everyone else. Check out, we wanted to settle up the night before because we were leaving very early in the morning, but they said this was to difficult to do & I still had to go to the front desk in the morning. Paid by card, 2 days later money still not gone from my bank. Never ever again.