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Reviews of Birches Serviced Apartments

3.5 out of 5
Birches Serviced Apartments
160 Simpson Street, East Melbourne, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 249 out of 569 reviews" "
Rating 8 - Good. 248 out of 569 reviews" "
Rating 6 - Okay. 58 out of 569 reviews" "
Rating 4 - Poor. 10 out of 569 reviews" "
Rating 2 - Terrible. 4 out of 569 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Brenton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well appointed units, lots of natural light, very clean in a great location
Stayed 1 night in Mar 2024

6/10 Okay

Maree

Travelled with family
Liked: Cleanliness, property conditions & facilities
lovely quiet area, thought for money value we would have been supplied with more than 1 soap , 1 small milk and no shampoo or conditioner, for 3 adult guests, in the delux apartment.
Stayed 1 night in Jan 2024

8/10 Good

Kathy

Stayed 2 nights in Jan 2024

10/10 Excellent

Patricia

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Staff or guests making noise very late at night. I don't see the need for that, it was very inconsiderate.
Stayed 1 night in Dec 2023

10/10 Excellent

Kerrie

Stayed 1 night in Dec 2023

8/10 Good

Johanna

Liked: Cleanliness, room comfort
Room could do with updating.
I can only assume that the photographer used for hotels.com had never been inside our room…
Stayed 1 night in Nov 2023
Response from Birches Staff on 24 Dec 2023
Hi Johanna, thanks for the review. We appreciate the feedback. Please feel free to reach out and provide more information on how you think the apartments do not match the photos as these were taken inside our apartments.

6/10 Okay

Yasser, Point Cook

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
We had a short stay at the property to make it easier to access the St. Vincents Private hospital. Reception staff were attentive and rooms were clean.
Stayed 1 night in Nov 2023
Response from Birches Staff on 24 Dec 2023
Hi Yasser, thanks for your review. We are glad you enjoyed your stay and hope to host you again.

6/10 Okay

Michelle

Travelled with pets, Travelled with partner
Property does need updating and the cleanliness was a bit ordinary. Staff at reception were very nice.? The fact that my dogs could be there was a bonus.
Stayed 1 night in Nov 2023
Response from Birches Staff on 24 Dec 2023
Hi Michelle, thanks for the review. We appreciate the feedback and will take it into account! We are glad you enjoyed your stay.

8/10 Good

Renata

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The location is excellent. It was a bit difficult with a baby and pram and STUFF to be on the top floor with no lift, but aside from that the Birches staff were helpful and accommodating and it's so easy to get everywhere from there!
Stayed 3 nights in Nov 2023
Response from Birches Staff on 24 Dec 2023
Hi Renata, thanks for the great review! We hope to host you again!

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Have stayed here twice. Great value for money. Clean, spacious apartment, kitchen, lounge and bathroom. Beautiful big windows! On site parking right at the door and an outdoor area with bbq. The staff are so lovely and accomodating-early checks ins, late check outs and even storing my items safely that I accidentally left behind.
Stayed 1 night in Nov 2023
Response from Birches Staff on 24 Dec 2023
Hi Samantha, thanks for the wonderful review! We are so glad you enjoyed your stay and hope to host you again soon.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Birches Staff on 28 Oct 2023
Hi Richard, thanks for the great review! We are glad you enjoyed your stay and hope to host you again.

10/10 Excellent

Brenton

Stayed 1 night in Oct 2023
Response from Birches Staff on 23 Oct 2023
Hi Brenton, thanks for the great review! We are glad you enjoyed your stay and hope to host you again.

10/10 Excellent

Peta

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Birches Staff on 13 Oct 2023
Hi Peta, thanks for the great review! We are glad you enjoyed your stay and hope to host you again.

10/10 Excellent

Peter

Stayed 1 night in Aug 2023
Response from Birches Staff on 25 Aug 2023
Hi Peter, thanks for the great review! We are glad you enjoyed your stay and hope to host you again.

8/10 Good

warwick

Travelled with family
Liked: Cleanliness, room comfort
It was ok fairly clean but not as good it looked in photos
Stayed 1 night in Aug 2023
Response from Birches Staff on 25 Aug 2023
Hi Warwick, thanks for your review. We appreciate the feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Footy at the MCG
Stayed here due to its proximity to the MCG and great location for MCG access. Room is tired, small bathroom, stayed one night was ok for a shower and bed.
Stayed 1 night in Aug 2023
Response from Birches Staff on 18 Aug 2023
Hi, thanks for your review. We appreciate all feedback. We will be looking at refurbishing the rooms soon so we hope to host you again. Feel free to contact us with more details.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bed could be a bit less firm and it squeaked when you turned over in bed
Stayed 1 night in Jul 2023
Response from Birches Staff on 6 Aug 2023
Hi Jennifer, thanks for your review and feedback! We are glad that you enjoyed your stay with us and hope to host you again.

6/10 Okay

Peter

Disliked: Amenities, property conditions & facilities
Good location for our reasons for travelling to melbourne
Stayed 1 night in Jul 2023
Response from Birches Staff on 22 Jul 2023
Hi Peter, thanks for your review. We'd love to hear more on how we could improve your stays with us! Feel free to contact us with more. We hope to host you again.

10/10 Excellent

Joyeeta

Stayed 5 nights in May 2023
Response from Birches Staff on 22 Jul 2023
Hi Joyeeta, thank you for your review! We are glad you enjoyed your stay and hope to host you again.

10/10 Excellent

Fred

Stayed 1 night in Feb 2023
Response from Birches Staff on 25 Jun 2023
Hi Fred, thanks for your review! We are glad you enjoyed your stay and hope to host you again.

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities
Birches is a good place to stay, clean, quiet, heaps of public transport, near to hospitals and sporting venues and many other activities.
Stayed 1 night in May 2023
Response from Birches Staff on 4 Jun 2023
Hi Dale, thanks for the fantastic review! We are glad you enjoyed your stay and hope to host you again.

8/10 Good

Kerrie

Travelled with family
Liked: Cleanliness, room comfort
Thanks, everything was easy, great spot. Would stay again.
Stayed 1 night in May 2023
Response from Birches Staff on 4 Jun 2023
Hi Kerrie, thanks for the review! We are glad you enjoyed your stay and look forward to hosting you again.

10/10 Excellent

Peter

Stayed 1 night in May 2023
Response from Birches Staff on 12 May 2023
Hi Peter, thanks for the review! We are glad you enjoyed your stay and hope to host you again.

8/10 Good

Carmel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very convenient to the MCG and will definitely return.
Stayed 1 night in Apr 2023
Response from Birches Staff on 29 Apr 2023
Hi Carmel, thanks for the review! We are glad you enjoyed your stay and look forward to hosting you again.

6/10 Okay

Lyn

Stayed 1 night in Apr 2023
Response from Birches Staff on 19 May 2023
Hi Lyn, thanks for your review. We'd love to hear more about your stay and what we can improve on! Please feel free to contact us with more details.

10/10 Excellent

Coral

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was close to tram stops and a lovely outlook
Stayed 2 nights in Apr 2023
Response from Birches Staff on 7 Apr 2023
Hi Coral, thanks for your great review! We are glad you enjoyed your stay and hope to host you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
well situated to sporting arenas
We seem to have unfortunate timing with our stays with regards to noise, last time the people in the unit above us were fighting until 3am and this time an adjoining property were having an outdoor party with loud music until about 1am. The units are perfectly situated to the MCG and sports arenas. Units have all would need for a stay with microwave, kitchenware & cutlery.
Stayed 1 night in Mar 2023
Response from Birches Staff on 1 Apr 2023
Hi, thank you for your review. We are sorry about any noise issues you experienced! We are glad you enjoyed your stay otherwise and hope to host you again.

10/10 Excellent

Virginia

Stayed 4 nights in Mar 2023
Response from Birches Staff on 25 Mar 2023
Hi Virginia, thanks for the great review! We are glad you enjoyed your stay and hope to host you again.

8/10 Good

Jahni

Stayed 3 nights in Feb 2023
Response from Birches Staff on 19 Mar 2023
Hi Jahni, thanks for your review! We are glad you enjoyed your stay and hope to host you again soon.

6/10 Okay

Mary

Liked: Cleanliness
Was very difficult to close the window & the pillow case had spots on it! Was not worth the price.
Stayed 1 night in Feb 2023
Response from Birches Staff on 11 Feb 2023
Thank you for your feedback, we apologize for the inconvenience. We will notify the housekeepers to prevent this from happening in the future.

8/10 Good

Grace

Travelled with partner
Liked: Cleanliness, amenities
Pleasant staff, good location,clean and well appointed and roomy
Stayed 1 night in Feb 2023
Response from Birches Staff on 3 Feb 2023
Hi Grace, thanks for the great review! We hope to host you again.

8/10 Good

MURRAY

Travelled with family
Liked: Cleanliness, room comfort
Handy and comfortable
Position suited us. Clean but stairs a problem on 3rd floor.
Stayed 1 night in Jan 2023
Response from Birches Staff on 29 Jan 2023
Thanks for your feedback Murray! Feel free to contact us with more detail about any issues with your stay.

10/10 Excellent

Glenice

Liked: Cleanliness, amenities, property conditions & facilities
This was a very practical and convenient site, which enabled us to travel between appointments and have downtime as well. The staff were lovely and friendly.
Response from Birches Staff on 29 Jan 2023
Thanks for your lovely review! We are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Glenda

Liked: Cleanliness, amenities, property conditions & facilities
Old but good size apartment. Very comfortable.
Response from Birches Staff on 28 Dec 2022
Thanks for your review Glenda! We are glad you enjoyed your stay and hope to see you again.

8/10 Good

Graham

Liked: Cleanliness, amenities, property conditions & facilities
Simple after hours check in. Clean comfy room.
Stayed 1 night in Nov 2022
Response from Birches Staff on 10 Dec 2022
Thanks for your review Graham, we are glad you enjoyed your stay!

4/10 Poor

Hilda

Travelled with family
Disliked: Amenities, property conditions & facilities
The property is well located and has lots of greenery around which makes the building beautiful. Staff was friendly. However, our apartment had a strong smell of dog and the carpet looked dirty. That makes us cancel our stay at a later time.
Stayed 2 nights in Nov 2022
Response from Jamie on 23 Nov 2022
Thank you for the feedback, We apologize for the inconvenience. We will notify the housekeepers to prevent this from happening in the future.

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were happy with our stay , our room was clean and quiet , just right for our short stay near the hospitals and close to the parks .
Stayed 1 night in Nov 2022
Response from Jamie on 21 Nov 2022
Thank you David! We glad to hear you had a comfortable stay with us. Hope we will see you again!

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Easy booking. Exactly what they advertised. Close to major arenas. Easy check in/out. Secure parking. Competitive pricing.
Response from Jamie on 23 Nov 2022
Glad to hear you had a wonderful stay with us, looking forward to see you again!

10/10 Excellent

Alysha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The price for where it was I was very pleased
Response from Jamie on 23 Nov 2022
Thanks for the feedback, we are pleased to hear you had an amazing stay.

10/10 Excellent

Nikita

Travelled with partner
Liked: Cleanliness, amenities
A walkable distance to necessities and in a quiet area.
Stayed 1 night in Oct 2022
Response from Jamie on 23 Nov 2022
We are delighted to hear about your wonderful stay at Birches Serviced Apartments. We are hoping to see you again!

10/10 Excellent

Kimberley

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here twice now. Service is excellent. Always prompt communication. Meets our needs. Thankyou Kimberley and David
Stayed 1 night in Oct 2022
Response from Jamie on 23 Nov 2022
We are happy to hear that you've had a great time with us, always looking forward to see you again.

6/10 Okay

Janelle

Stayed 10 nights in Sep 2022

8/10 Good

Adrian

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay room was clean and we were able to have our dog with us
Stayed 1 night in Sep 2022
Response from Jamie on 3 Oct 2022
Thank you Adrian for your fantastic review!Hope we will again some stage.

10/10 Excellent

Karen

Stayed 1 night in Sep 2022
Response from Jamie on 3 Oct 2022
Thank you Karen!

6/10 Okay

Gennaro

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Rooms need updating, otherwise ok. Onsite parking very congested and cars could not reverse out as not enough room
Stayed 1 night in Sep 2022

6/10 Okay

Mardi

Liked: Cleanliness
Disliked: Property conditions & facilities
Staff were very helpful. Rooms were very clean. Very out dated decor and needs a lot of TLC. The windows need attention as they were banging when the wind blew.
Stayed 2 nights in Aug 2022
Response from Jamie on 22 Aug 2022
Hi Mardi,Glad to hear you found our place clean and close to city. Last 2 years was very hard for our industry we are slowly trying to update all our apartment. We will plan to install double glaze window to all apartment slowly. Thank you!

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Nice quiet area and nice and close to Richmond and the CBD
Stayed 1 night in Aug 2022
Response from Jamie on 22 Aug 2022
Thank you Andrew, glad to hear you had a great stay. Hope we will see you next time!

8/10 Good

HEATHER

Liked: Cleanliness, room comfort
Clean and convenient.
Older style apartments that have been freshened up.Clean and well appointed. Bright and sunny on a cold winter day. Could do a few minor cosmetic improvements, like hooks replaced on the bathroom door. Toilet bowl in our apartment was stained and cistern worn, but basically ok. No lift and steep stairs, so would need to request ground floor, if unable to navigate stairs.Especially if managing own luggage. Friendly ,helpful staff. A great location to easily access hospitals.
Stayed 2 nights in Jul 2022
Response from Jamie on 1 Aug 2022
Hi Heather, Thank you for reviewing our property. Yes, it is old style apartment and we slowly updating all our apartment, last 2 years was hard for us. Glad to hear you find apartments was clean and comfortable. Staff will happy to help you out with luggage. Hope we will see you again!

10/10 Excellent

April

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Gay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and close to the MCG.
Stayed 1 night in May 2022
Response from Jamie on 29 May 2022
Thank you! Glad to hear you had a great stay, hope we will see you again!