The staff really makes this place. They are welcoming, friendly, helpful, and professional. The hotel itself is somewhat dated. We stayed in two different rooms and the quality of each differed to a noticeable degree. The design/decor is pretty 1980's Dallas. When we were there the second time it was also noticeably more families, and I now know that my version of hell is a club lounge full of loud children. The location is pretty good, it's about a 10 minute walk to Ebisu Station, which can take you pretty much anywhere.