Ratings based on 686 verified reviews

4.5 out of 5
85% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 23 Feb 2020
Food and servive in 17th floor club were excellent!
Comment from Hotel Management
26 Feb 2020 by The Westin Tokyo Team, Hotel Management
Dear Guest, We are delighted to learn you have enjoyed the exclusive Westin Club benefits and the team is very honored to provide a memorable stay for you. We look forward to the opportunity to welcome your return before long!
5 out of 5
by a verified traveller

Posted 14 Feb 2020 on Orbitz
Comment from Hotel Management
17 Feb 2020 by The Westin Tokyo Team, Hotel Management
Dear Guest, Thank you for your wonderful review and you are glad to know you've had a memorable stay with us. We very much look forward to welcoming your return soon!
5 out of 5
by a verified traveller

Posted 10 Feb 2020 on Hotels
Comment from Hotel Management
12 Feb 2020 by The Westin Tokyo Team, Hotel Management
Dear Guest, Thank you for your wonderful review and you are glad to know you've had a memorable stay with us. We very much look forward to welcoming your return soon!
5 out of 5
by a verified traveller

Posted 21 Jan 2020 on Hotels
Comment from Hotel Management
22 Jan 2020 by The Westin Tokyo Team, Hotel Management
Dear Paul, Thank you for your amazing review and we very much look forward to welcoming your return very soon!
5 out of 5
by a verified traveller

Posted 19 Jan 2020
I love the location and the lounge area. The staff was generally nice, though some of them spoke not enough Japanese.
Comment from Hotel Management
20 Jan 2020 by The Westin Tokyo Team, Hotel Management
Dear KOT, We are pleased to know you've enjoyed staying with us and also the convenient location of Ebisu during your time in Tokyo. We very much look forward to welcoming you again before long.
5 out of 5
by a verified traveller

Posted 16 Jan 2020
Spacious room, comfortable bed, friendly staff, nice amenities
Comment from Hotel Management
16 Jan 2020 by The Westin Tokyo Team, Hotel Management
Dear Guest, Thank you for taking the time to review and we are delighted to learn you've had a wonderful stay with us. We look forward to the opportunity to serving you again on your next visit to Japan!
5 out of 5
by a verified traveller from Minneapolis

Posted 5 Jan 2020
Staff was very helpful. Room was well appointed, and lounge was nice, but not special.
Comment from Hotel Management
10 Jan 2020 by The Westin Tokyo Team, Hotel Management
Dear Thomas, We are delighted to learn you've had a great time in Tokyo staying us. We very much look forward to welcoming your return in the near future.
4 out of 5
by a verified traveller

Posted 3 Jan 2020
Comment from Hotel Management
10 Jan 2020 by The Westin Tokyo Team, Hotel Management
Dear Guest, Thank you for taking the time to review and we hope you've had a great time in Tokyo. We very much welcome to look forward to welcoming you back to The Westin Tokyo before long.
5 out of 5
by a verified traveller

Good Value for Tokyo

Posted 26 Dec 2019 on Hotels
good hotel, good breakfast, nice comfy room for a good price in Tokyo. I like the neighborhood, It's peaceful and quiet with a quick walk to the train or subway. Spacious when compared to other Tokyo rooms.
Comment from Hotel Management
27 Dec 2019 by The Westin Tokyo Team, Hotel Management
Dear Christopher, A big thank you for your wonderful review and we are delighted to learn you have fully enjoyed our hospitality and also the Ebisu neighborhood. We very much look forward to hosting you again before long.
5 out of 5
by a verified traveller from New York

Posted 10 Dec 2019
luxury, good location, professional staff, spacious room, pricey but worth the money
Comment from Hotel Management
11 Dec 2019 by The Westin Tokyo, Hotel Management
Dear Wolf, Thank you for sharing your experience with us and we are delighted to know you've enjoyed your stay with us. On your next visit you're most welcome to check out our official website for latest seasonal packages and offers for your next vacation. We very much looking forward to welcoming you again soon.